Chertsey Parklands Manor Care Home - Avery Collection

Parklands Manor, Parklands Drive off Bittams Lane, Chertsey KT16 9FS
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9.9 95 Reviews
  • Chertsey Parklands Manor Care Home - Avery Collection, Chertsey
Chertsey Parklands Manor Care Home offers premier care services in a warm and welcoming environment, including residential, nursing, dementia care and short-term respite stays.

Inside, there are 95 rooms, ranging from studio suites to deluxe suites, each providing ample space for personalising with trinkets and keepsakes. All rooms are generously sized, well-lit, and furnished to a high standard, featuring an en-suite bathroom, kitchenette, and living area. Many rooms also benefit from balcony or patio access, perfect for enjoying sunshine and afternoon tea.

What distinguishes Chertsey Parklands Manor from other care homes in Chertsey is the remarkable array of facilities. The café is a delightful space for socialising over tea, and residents can choose from various lounges for club and society meetings. Experience the joy of watching your favourite films in the cinema, pampering in the on-site salon, enjoying a massage in the therapy room, or hosting a memorable meal in the elegant private dining room.

For those contemplating a care home in Chertsey, a respite care stay provides an excellent opportunity to immerse yourself in life at Chertsey Parklands. Contact the friendly team to discuss your care needs and schedule a visit.

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Care Provided by Chertsey Parklands Manor Care Home - Avery Collection

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 95 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Colitis & Crohn's Disease
  • Hearing Impairment
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Natalie Birch (General Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (95)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Number of floors: 2

Funding & Fees Guide for Chertsey Parklands Manor Care Home - Avery Collection

  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,448
    • Self-Funded Residential Dementia Care from £1,946
    • Self-Funded Nursing Care from £2,030
    • Self-Funded Nursing Dementia Care from £2,203
    • RESPITE Self-Funded Residential Care from £1,590
    • RESPITE Self-Funded Residential Dementia Care from £2,140
    • RESPITE Self-Funded Nursing Care from £2,230
    • RESPITE Self-Funded Nursing Dementia Care from £2,420
  • (these prices are only a guideline, please contact Chertsey Parklands Manor Care Home - Avery Collection to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Walk-in appointments are available from 9am to 5pm from Monday to Friday and by special arrangements in the evening and weekends.


  • Parking

  • Parking is available for residents, guests and visitors.


Chertsey Parklands Manor Care Home - Avery Collection Reviews (95)

Total of 95, showing 41-60
9.9

Chertsey Parklands Manor Care Home - Avery Collection has a Review Score of 9.9 (9.916) out of 10, based on 25 reviews in the last 2 years. Over all time Chertsey Parklands Manor Care Home - Avery Collection has 95 reviews.

Overall Experience

  • 86
  • 9
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Date Published

95
5
13
25
70

Review from P S (Daughter of Resident) published on 4 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care that my mother is receiving in the dementia unit is excellent. The staff are patient and caring and make every effort to calm my mother. When I have been able to visit, they have also been very kind to me too. The food is excellent, and special care is given to my mother's particular dietary
requirements. We could not have found a better home for her, and the surroundings are both luxurious and homely. The rooms always look bright and clean, and the whole place is well maintained. I have been impressed by the variety of entertainment for residents, including special activities for the dementia floor. It is particularly noticeable how pleasant all the staff are with each other, and this atmosphere pervades the whole home. My mother has been at Parklands for over two years, and I cannot recommend it highly enough.

Reply from Judy Urmossy, Client Liaison Manager at Chertsey Parklands Manor Care Home - Avery Collection

Thank you so much for your lovely thoughts. We love your mum being part of our community; she is a very special lady, and we are all so fond of her.


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Review from John M (Resident) published on 9 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot imagine how my experience of Parklands Manor over the last two and a half years could have been improved. The building itself, the gardens, the amenities, the food and the range of activities provided are all first-rate. Above all, and this is the most important factor, are the staff. Kindly,
supportive and cheerful, they are, above all, my reason for recommending Parklands Manor.

Reply from Judy Urmossy, Client Liaison Manager at Chertsey Parklands Manor Care Home - Avery Collection

Thank you so much for your kind words; it means everything to us.


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Review from Helen B (Daughter of Resident) published on 20 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Right from the outset, Mum and I felt welcome at Parklands, with its inviting, physical layout of the various comfortable social spaces, the all-important warmth and friendship of residents and staff, and high quality of care and nursing. Mum really enjoyed being a member of this community, both through
individual conversation and through attending the interesting and varied events organised by the friendly and enthusiastic activities' team. The staff clearly knew Mum very well, and struck exactly the right tone when they spoke with her: non-patronising and friendly. I am especially grateful to them for taking such good care of us during the enforced lockdown March-June 20, frequently popping in to chat and check up on Mum, patiently setting up the opportunity for online chats and giving me very regular and reassuring up-dates (including photos). I would have no hesitation at all in recommending the Signature approach to care and indeed have just done so for two other relatives.

Reply from Judy Urmossy, Client Liaison Manager at Chertsey Parklands Manor Care Home - Avery Collection

Thank you for your very kind words Helen. Mum was very special to all of us here and she is very much missed. It means a lot to us knowing how much she enjoyed being part of the Parklands family.


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Review from J B (Son of Resident) published on 2 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father moved into Parklands after a series of health problems had led to a difficult and lengthy stay in hospital. He was at his lowest ebb; however, due to the excellent care and surroundings, he improved enough to be able to relax and quietly enjoy his last 20-months or so, before recently passing.
Above all, he was treated with the dignity he deserved.

Reply from Judy Urmossy, Client Liaison Manager at Chertsey Parklands Manor Care Home - Avery Collection

Thank you for your kind words, we are so pleased dad enjoyed his stay with us. He is very much missed by everyone here.


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Review from Anna W (Daughter of Resident) published on 17 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We chose Parklands Manor for Dad (91) as a respite opportunity when the family needed a break and would thoroughly recommend this excellent care establishment.
Naturally, this was a difficult decision amid Covid19, but their continued communication and care was second to none and Dad enjoyed himself
very much. He had a lovely room and the carers soon got to know him personally. The Parklands team managed Dad's needs beautifully, adapting to his independent streak and the need to explore the locality! We so appreciate the kindness, flexibility and communications. Big thanks to three particular members of staff, among others.

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Review from M P (Resident) published on 27 May 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been in Parklands for going on for nearly two years. I came from the hospital and with help and care from the staff here, they got me through a difficult time. The staff that help me everyday are absolutely great, kind, helpful and always coming to make sure I'm ok. I wouldn't want to do the
job having to cope with a mixture of residents. I think they do an incredible job with compassion, care, empathy and kindness; can't praise the staff enough. Great bunch of people.

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Review from David C (Friend of Resident) published on 22 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My friend arrived at Parklands during November 2018, having suffered a stroke in the June of that year. He has no family, his wife having died two years before, no siblings and no children. As a consequence of the stroke, he now suffers from a speech issue and slight impaired movement on his right side.
I couldn’t commend enough, both Signature, as the provider and the staff who competently, enthusiastically and cheerfully run the show.
Prior to the lockdown, two other friends and I routinely visited our dear friend, mostly on Mondays and Fridays. The social ambience there is to be congratulated, everyone in the care section of the home (where our friend is) are treated as friends and individuals by the staff and managers. In normal times, visitors are able to socialise with their person in residence, take them for outings, etc. Facilities abound within the home, and there are regular activities, entertainment and outings to keep everyone stimulated. It’s 5-stars!

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Review from Ewan (Son of Resident) published on 18 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Signature care home is located near to the hospital in Chertsey, which was convenient for my mother, who had an operation at the hospital. It also meant that she was within arm's reach of the external hospital nurses, if she needed any follow up treatment.
In fact the Signature care home have nursing
staff as well as carers and they can take care of most requirements. The carers are also friendly and supportive, which is so important for a resident with restricted mobility.
The care home is in a new building and inside it looks both new and clean. Meals are good and can be served in the resident's room. I would imagine most residents might feel they are being offered more than they can eat!
Security is also good and has been strictly observed, which has probably contributed to the fact that the care home has largely escaped Covid-19.

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Review from Paul B (Son of Resident) published on 12 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My elderly father was one of the first people to take up residence at Parklands Manor at the point it opened in January 2018, having moved from another care provider. The facilities and services provided by the home are excellent, and he settled in very quickly, keen to show his family how much liked
his new home, regularly referring it to it like a five-star hotel! During his time there, he made many friends, and all of the staff were always accomodating and welcoming.
As dad had no dementia, he needed a home that kept him stimulated and Parklands did that; there was always different activities going on from games to quizzes etc, and he enjoyed taking on the staff at scrabble!
Whenever we visited the home it always felt it had a good atmosphere, and they made a real effort around Christmas etc. With regards to the health and wellbeing aspects, we as a family never had any concerns - he was treated with dignity and respect, and his treatment was always spot on, with the family kept informed of any issues.

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Review from A C (Daughter of Resident) published on 11 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum moved into Parklands Manor two months ago. The assistance we received on moving her and settling her in was fantastic by all the staff involved. The on-going support and excellent communication we receive as a family during these difficult times has also been so helpful.

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Review from Margaret P (Respite Resident) published on 7 May 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I moved to Parklands from hospital one week after major abdominal surgery. My stay here has been a great experience and the care I have received has contributed so much to my recovery. The staff are kind and caring and efficient and have helped me so much. It was a pity that activities were cancelled
due to isolation because of Covid-19 but a wise precaution. Thank you again for the wonderful care. I would recommend Parklands to anyone in a similar situation.

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Review from Julian B (Nephew of Resident) published on 4 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Exceptional care and attention, given to my aunt, at this most difficult of time.
Staff are all very friendly, caring and have raised her spirits and organised suitable events so that she does not feel too isolated.
Also, a regular newsletter to relatives helps to reassure us.

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Review from Simon P (Son of Resident) published on 4 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Moving our Mum from her lovely house into a residential home was a sudden and difficult decision for her and the family. Parklands not only offered a warm and caring welcome but the decor and an atmosphere more like a fine hotel. We have generally been delighted with the care and comfort offered to
our Mum who continues to enjoy Parklands. At the time of writing (May 1st), Parklands have been outstanding during the Covid lockdown with strong leadership, good news updates and an impressive team.

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Review from B B (Daughter of Resident) published on 23 April 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My parents have been at Parklands for six months. Sadly my father passed last week after a relatively short illness. The staff could not have been kinder, both to my parents and us as a family. My parents were treated with dignity and respect throughout their residence.

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Review from C M (Daughter of Resident) published on 31 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This home is outstanding in all areas. Caring staff abound and there are lots of activities for all residents. Parklands Manor is very thoughtfully designed and it really works well. My mother has been treated with dignity and warmth since her arrival. The dementia floor is great , my mother has blossomed
living at Parklands Manor. She is so much happier - and more talkative and more active than in her pervious home.

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Review from C J (Respite Resident) published on 6 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband has recently had a hip replacement, and afterwards, we both booked into the Parklands Manor for respite. It was the best decision we've made. No worries. The staff were excellent, and the residents were very friendly. We enjoyed Christmas very much, I enjoyed the activities, especially the
entertainment. All in all, a wonderful experience.

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Review from Brigette (Daughter of Resident) published on 4 December 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father lived at Parklands Manor for three months. He became very attached to some of his carers who were kind, considerate and provided exceptional nursing. They not only attended to his daily care, but some also chatted to him about his interest in art/politics and one or two even helped him to
operate his computer.
The Parklands’ move-in team was amazing, so we were able to furnish my father’s room exactly to his particular taste. When he died, the Parklands’ move-out team was exceptionally kind, helpful and supportive at a very difficult time for the family.
I have no regrets about my father going to Parklands. With the care that he received it meant that the family could spend quality time with him in his last months.

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Review from J B (Resident) assisted by family/friend published on 14 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Good atmosphere and helpful staff.

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Review from A S (Resident) published on 4 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very satisfied with my care from all members of staff.

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Review from R M (Resident) published on 23 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found it to be a very good home. The staff are excellent and nothing is too much trouble.

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Current Review Score: 9.9 (9.916)

Overview of Review Score

The Review Score of 9.9 (9.916) out of 10 for Chertsey Parklands Manor Care Home - Avery Collection is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 25 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 25 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.916 for Chertsey Parklands Manor Care Home - Avery Collection is calculated as follows: ( (275 Excellents x 5) + (23 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 299 Ratings = 4.916

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Chertsey Parklands Manor Care Home - Avery Collection is based on 25 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 95 registered maximum number of service users is 19, which has been reached with 25 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 7 Jul 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (15)

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Meet the Team (5)

Noopur

Noopur Chauhan

Job Title: Hospitality Services Manager

Joined: 2017

I have been with Chertsey Parklands Manor since pre-open and have recently been promoted from Housekeeping Manager to Hospitality Services Manager where I will be managing all departments related to hotel services. I have a degree in Hotel Management and have over 16 years of experience in the hospitality sector, more recently in the care industry. I am so excited about the challenges my new role will bring me.


Robyn

Robyn Sheppard

Job Title: Client Liaison Manager

Joined: 2020

I am delighted to be working at Chertsey Parklands Manor, I have worked in customer service for the past 17 years. I joined Parklands in 2020 in reception and then moved on to Business admin in 2021. I can’t wait to make a difference and have the opportunity to help and support families looking for the right care for their loved ones. I am proud to represent Avery and its values. Parklands is a fantastic luxury care home and I look forward to showing you around.


Georgina

Georgina Nutt

Job Title: Residential Care Manager

Joined: 2022

I started my career in care at the age of 17 and have worked in a range of different roles within my time. My first role was in a residential dementia home as a care assistant where I worked my way up to a Team leader. From here I went onto mental health services specialising in working with children and adolescents with complex needs.


I then returned back to elderly care where my heart is. I started here with Signature at the start of 2021 as a supervisor and now have the privilege to be working as the Residential Care Manager.


I am very excited about my new role here at Chertsey Parklands Manor and am very proud to be working with such a dedicated and hardworking team.


Ildi

Ildi James

Job Title: Dementia Care Manager

Joined: 2021

I have worked in care for the last 22 years, mainly specialising in dementia care. Making a difference in people’s lives brings me great joy and immense job satisfaction.


I am delighted to be part of the team at Chertsey Parklands Manor and will work with my team tirelessly to deliver the best possible care to our residents.


Wendy

Wendy Sheppard

Job Title: Housekeeping Supervisor

Joined: 2019

I am a mother of three and have been with Chertsey Parklands Manor since 2019 starting out as a housekeeping assistant. Being supported by management and colleagues I have now been promoted to Housekeeping supervisor. I am proud to be part of the amazing Parklands team and excited about the new challenges my role will bring.