Chertsey Parklands Manor Care Home - Avery Collection

Parklands Manor, Parklands Drive off Bittams Lane, Chertsey KT16 9FS
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9.9 95 Reviews
  • Chertsey Parklands Manor Care Home - Avery Collection, Chertsey
Chertsey Parklands Manor Care Home offers premier care services in a warm and welcoming environment, including residential, nursing, dementia care and short-term respite stays.

Inside, there are 95 rooms, ranging from studio suites to deluxe suites, each providing ample space for personalising with trinkets and keepsakes. All rooms are generously sized, well-lit, and furnished to a high standard, featuring an en-suite bathroom, kitchenette, and living area. Many rooms also benefit from balcony or patio access, perfect for enjoying sunshine and afternoon tea.

What distinguishes Chertsey Parklands Manor from other care homes in Chertsey is the remarkable array of facilities. The café is a delightful space for socialising over tea, and residents can choose from various lounges for club and society meetings. Experience the joy of watching your favourite films in the cinema, pampering in the on-site salon, enjoying a massage in the therapy room, or hosting a memorable meal in the elegant private dining room.

For those contemplating a care home in Chertsey, a respite care stay provides an excellent opportunity to immerse yourself in life at Chertsey Parklands. Contact the friendly team to discuss your care needs and schedule a visit.

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Care Provided by Chertsey Parklands Manor Care Home - Avery Collection

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 95 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Colitis & Crohn's Disease
  • Hearing Impairment
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Natalie Birch (General Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (95)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Number of floors: 2

Funding & Fees Guide for Chertsey Parklands Manor Care Home - Avery Collection

  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,448
    • Self-Funded Residential Dementia Care from £1,946
    • Self-Funded Nursing Care from £2,030
    • Self-Funded Nursing Dementia Care from £2,203
    • RESPITE Self-Funded Residential Care from £1,590
    • RESPITE Self-Funded Residential Dementia Care from £2,140
    • RESPITE Self-Funded Nursing Care from £2,230
    • RESPITE Self-Funded Nursing Dementia Care from £2,420
  • (these prices are only a guideline, please contact Chertsey Parklands Manor Care Home - Avery Collection to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Walk-in appointments are available from 9am to 5pm from Monday to Friday and by special arrangements in the evening and weekends.


  • Parking

  • Parking is available for residents, guests and visitors.


Chertsey Parklands Manor Care Home - Avery Collection Reviews (95)

Total of 95, showing 61-80
9.9

Chertsey Parklands Manor Care Home - Avery Collection has a Review Score of 9.9 (9.916) out of 10, based on 25 reviews in the last 2 years. Over all time Chertsey Parklands Manor Care Home - Avery Collection has 95 reviews.

Overall Experience

  • 86
  • 9
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Date Published

95
5
13
25
70

Review from B D (Respite Resident) published on 18 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It was like a 5-star hotel, beautiful surroundings and peaceful interiors. Cinema outstanding, hair salon perfect. The staff are very kind and happy to do anything.
Sadly very expensive but in my case perfection.

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Review from D S (Resident) published on 15 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The layout and high standards of design of Parklands Manor with its generous grounds (and car park), it's many facilities, and the close liaison with the hospital all service it well. I have been struck by the extreme friendliness of the entire staff, which has obviously been cultivated by management,
and who, in my experience and observation seem to find it difficult to say no to any situation having a bearing on the care and comfort of residents. Again, my own circumstances living alone as an octogenarian widower for a long period has made me appreciate the company and a variety of so many similar aged residents. I find it possible to speak now to more people here at breakfast time as I often used to meet over several whole days in my previous situation. In so far that Parklands might be rated in the manner of a hotel chain, I would judge, though as a layman in such matters, as deserving 4* status. The food is usually of a pretty good standard, though it is felt that changes in the service of meals in the restaurant will be necessary as the numbers of residents continue to increase.

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Review from Sandra R (Cousin of Resident) published on 13 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My cousin has been a resident of Parklands Manor since 2018 and I am extremely pleased with the standard of care he receives. I particularly like the fact he does not sit in his room all day as he appeared to do at his last care home but encouraged and integrated into whatever is happening around Parklands
Manor.
Finally, the carers are very friendly and extremely courteous. Well done Parklands Manor.

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Review from Janet B (Wife of Resident) published on 13 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Found Parklands Manor very helpful. My husband has mixed dementia, he was very happy in his stay. He was not at all distressed while in Parklands, in fact, he was very relaxed. The staff treated him with dignity. He stayed at Parklands for 2-week respite. I was very happy how he was looked after by
staff and management.

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Review from R W (Daughter of Resident) published on 8 May 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Parklands have been fantastic for my father, he has been able to live independently in his own apartment which was so important to him, but the staff and care team look out for him and ultimately are there should his needs change. The home is to a very high standard and the cinema a real bonus allowing
him to watch sports matches on the big screen. Only a few months in, but so far a good start and I would recommend Parklands and a fantastic team of people.

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Review from Michael C (Son of Resident) published on 18 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff professional and courteous at all times. Also seemed to care about the patients.
Staff to patient ratio just right.
Suggestion - Have some more life - animals, chickens, rabbits, birds in the outdoor area.

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Review from Denise W (Daughter of Resident) published on 21 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has only been at Signature Parklands Manor for 2 weeks but I have seen a huge change in him. Delighted with everything so brought my 93-year-old mother in law on Saturday (9.2.19) to see dad, she was extremely impressed and asked for a brochure. The staff took her on a guided tour. When she
is ready to move, it will be Signature Parklands Manor she moves into. She loved the café.

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Review from Eric P (Husband of Resident) published on 11 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff administration, reception and carers were welcoming, helpful in every way. The food preparation was well done and medical protection was good. The laundry services were a bit down in my experience. My wife's purple suit trousers were lost, not replaced yet or found yet. Overall it was
most convenient.

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Review from J S (Daughter of Resident) published on 30 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum moved into Parklands on 18th December from another care home which failed my mum in meeting basic care needs. The sales manager, move-in coordinator, dementia manager and carers were brilliant from the initial enquiry through to the move in and now the care. My mum's meds have been reduced, she
is happier and always clean and smart looking when I arrive (even when staff don't know I am visiting). The care team are beyond brilliant and have exceeded my expectations. We can't thank Parklands enough for looking after my mum.

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Review from S R (Respite Resident) published on 9 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Initially apprehensive, my two-week respite care was a pleasure. The care home was well appointed in attractive grounds. All staff were attentive, cheerful and caring. I particularly appreciated that they always knocked on my room door before entering. I enjoyed the cinema, library, keep fit sessions
- appropriate for us elderly - and excellent meals and snacks with choice. I noticed the general contentment of permanent residents. Top of the range. A first class hotel with care.

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Review from Mark L (Son of Resident) published on 28 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The most fantastic experience. After our "normal" trepidation of putting dad into full-time care we were delighted at the result.
A fantastic home with absolutely brilliant staff. Caring and attentive. Dad is enjoying his time immensely. I have never seen him smile so much. Thank you.

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Review from P S (Respite Resident) published on 6 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Smiles, care and patience from all staff. I came into contact with/without exception.
They were all *angels without wings* in my opinion. My room was very warm and very welcoming, a banner draped over the window, a greeting card from the staff and my favourite *treats* waiting for me on my arrival.
Whilst relaxing in my room, a carer would periodically enquire if I needed anything, a cup of tea or coffee etc. It was so nice to feel that everyone cared. Even for a short-term resident like me!

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Review from Christine A (Daughter of Resident) published on 30 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the very first time we stepped inside Parklands Manor, we were made to feel so welcome. My dad has now been in the home for 4 weeks and today very happily became a permanent resident. He was telling the moving in coordinator (his favourite) that all the staff were wonderful.
I have found them
extremely caring and patient, especially as he is not the easiest person. The facilities are excellent, the food great and the care second to none.
I cannot rate Parklands Manor too highly.

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Review from M D (Daughter-in-law of Resident) published on 30 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We would recommend this care home to all our friends and family. The care received is 100% and cannot fault the care received. Resident completely happy now. Always smiling and does not want to return to her own home once respite period completed.

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Review from Chrissie H (Daughter of Resident) published on 16 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I looked at 7 or 8 homes and as soon as I walked into Signature Parklands Manor, I knew this was my dad's new home. The rooms are beautifully decorated as is the rest of the home. The staff are so friendly and caring and cannot be faulted. Restaurant food is tasty and good choices. Entertainment is
okay. Will be better when more residents are around. Bistro and snooker room/bar will be open soon.

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Review from J M (Son of Resident) published on 21 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father stayed at Parklands for two weeks post-operative care. This is a brand new home with very high quality throughout.
Quality of care, staff, accommodation and facilities were excellent. Highly recommended.

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Review from Freda M (Respite Resident) published on 20 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Three weeks respite care has been most beneficial. I have rested and received care when I felt unwell.
I found the staff cheerful and helpful at all times and would be happy to return.

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Review from M F (Daughter of Resident) published on 20 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I needed to look for a respite home for my mother close to my home. I had looked at three and I soon realised I found it at Parklands Manor. The first time she came after having had several falls at home and had developed an abscess on her leg that was not healing.
She arrived full of trepidation.
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two weeks she was a different person; got strong on her legs, gained confidence, the abscess on her leg healed and she was happy and relaxed because she was treated with love, care and above all respect, as well as amazing nursing staff and carers.
The second visit to Parklands Manor came two months later when she became unwell again. This time she was very happy to go back and it was clear she felt at home.
That in return gave me peace of mind and a lovely quality of life for her.
I wish I could make it a permanent home for her.

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Review from Natalie T (Daughter of Resident) published on 6 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum went into Parklands Manor for respite care for a period of 2 months.
The care and support we both received was 5 star as was the home itself.
The food is prepared fresh daily and to each person's needs. The care staff are genuine people and mum enjoyed her time with them.
I highly recommend Parklands
Manor.

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Review from S F (Daughter of Resident) published on 25 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We needed to look for a new care home for my father and found out that this brand new care home was being built. From the first introduction, the staff, management were fully on board delivering what they promised to do in terms of what care they provided and what would be best for my father. We have
made the best choice. The care is second to none and my father is much happier and content. His general wellbeing has greatly improved and it is all down to the level of care Parklands Manor has to offer and provides.

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Current Review Score: 9.9 (9.916)

Overview of Review Score

The Review Score of 9.9 (9.916) out of 10 for Chertsey Parklands Manor Care Home - Avery Collection is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 25 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 25 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.916 for Chertsey Parklands Manor Care Home - Avery Collection is calculated as follows: ( (275 Excellents x 5) + (23 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 299 Ratings = 4.916

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Chertsey Parklands Manor Care Home - Avery Collection is based on 25 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 95 registered maximum number of service users is 19, which has been reached with 25 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 7 Jul 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (15)

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Meet the Team (5)

Noopur

Noopur Chauhan

Job Title: Hospitality Services Manager

Joined: 2017

I have been with Chertsey Parklands Manor since pre-open and have recently been promoted from Housekeeping Manager to Hospitality Services Manager where I will be managing all departments related to hotel services. I have a degree in Hotel Management and have over 16 years of experience in the hospitality sector, more recently in the care industry. I am so excited about the challenges my new role will bring me.


Robyn

Robyn Sheppard

Job Title: Client Liaison Manager

Joined: 2020

I am delighted to be working at Chertsey Parklands Manor, I have worked in customer service for the past 17 years. I joined Parklands in 2020 in reception and then moved on to Business admin in 2021. I can’t wait to make a difference and have the opportunity to help and support families looking for the right care for their loved ones. I am proud to represent Avery and its values. Parklands is a fantastic luxury care home and I look forward to showing you around.


Georgina

Georgina Nutt

Job Title: Residential Care Manager

Joined: 2022

I started my career in care at the age of 17 and have worked in a range of different roles within my time. My first role was in a residential dementia home as a care assistant where I worked my way up to a Team leader. From here I went onto mental health services specialising in working with children and adolescents with complex needs.


I then returned back to elderly care where my heart is. I started here with Signature at the start of 2021 as a supervisor and now have the privilege to be working as the Residential Care Manager.


I am very excited about my new role here at Chertsey Parklands Manor and am very proud to be working with such a dedicated and hardworking team.


Ildi

Ildi James

Job Title: Dementia Care Manager

Joined: 2021

I have worked in care for the last 22 years, mainly specialising in dementia care. Making a difference in people’s lives brings me great joy and immense job satisfaction.


I am delighted to be part of the team at Chertsey Parklands Manor and will work with my team tirelessly to deliver the best possible care to our residents.


Wendy

Wendy Sheppard

Job Title: Housekeeping Supervisor

Joined: 2019

I am a mother of three and have been with Chertsey Parklands Manor since 2019 starting out as a housekeeping assistant. Being supported by management and colleagues I have now been promoted to Housekeeping supervisor. I am proud to be part of the amazing Parklands team and excited about the new challenges my role will bring.