Chertsey Parklands Manor Care Home - Avery Collection

Parklands Manor, Parklands Drive off Bittams Lane, Chertsey KT16 9FS
Submit a Review
9.9 95 Reviews
  • Chertsey Parklands Manor Care Home - Avery Collection, Chertsey
Chertsey Parklands Manor Care Home offers premier care services in a warm and welcoming environment, including residential, nursing, dementia care and short-term respite stays.

Inside, there are 95 rooms, ranging from studio suites to deluxe suites, each providing ample space for personalising with trinkets and keepsakes. All rooms are generously sized, well-lit, and furnished to a high standard, featuring an en-suite bathroom, kitchenette, and living area. Many rooms also benefit from balcony or patio access, perfect for enjoying sunshine and afternoon tea.

What distinguishes Chertsey Parklands Manor from other care homes in Chertsey is the remarkable array of facilities. The café is a delightful space for socialising over tea, and residents can choose from various lounges for club and society meetings. Experience the joy of watching your favourite films in the cinema, pampering in the on-site salon, enjoying a massage in the therapy room, or hosting a memorable meal in the elegant private dining room.

For those contemplating a care home in Chertsey, a respite care stay provides an excellent opportunity to immerse yourself in life at Chertsey Parklands. Contact the friendly team to discuss your care needs and schedule a visit.

Show Chertsey Parklands Manor Care Home - Avery Collection on the Map

Care Provided by Chertsey Parklands Manor Care Home - Avery Collection

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 95 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Colitis & Crohn's Disease
  • Hearing Impairment
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Natalie Birch (General Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (95)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Number of floors: 2

Funding & Fees Guide for Chertsey Parklands Manor Care Home - Avery Collection

  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,448
    • Self-Funded Residential Dementia Care from £1,946
    • Self-Funded Nursing Care from £2,030
    • Self-Funded Nursing Dementia Care from £2,203
    • RESPITE Self-Funded Residential Care from £1,590
    • RESPITE Self-Funded Residential Dementia Care from £2,140
    • RESPITE Self-Funded Nursing Care from £2,230
    • RESPITE Self-Funded Nursing Dementia Care from £2,420
  • (these prices are only a guideline, please contact Chertsey Parklands Manor Care Home - Avery Collection to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Walk-in appointments are available from 9am to 5pm from Monday to Friday and by special arrangements in the evening and weekends.


  • Parking

  • Parking is available for residents, guests and visitors.


Chertsey Parklands Manor Care Home - Avery Collection Reviews (95)

Total of 95, showing 81-95
9.9

Chertsey Parklands Manor Care Home - Avery Collection has a Review Score of 9.9 (9.916) out of 10, based on 25 reviews in the last 2 years. Over all time Chertsey Parklands Manor Care Home - Avery Collection has 95 reviews.

Overall Experience

  • 86
  • 9
  • 0
  • 0
  • 0

Date Published

95
5
13
25
70

Review from S M (Daughter of Resident) published on 11 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was admitted primarily as a respite resident. After much searching, my sister and I felt this was by far the best around. The care and commitment to their residents are exemplary and I feel at peace that our father is settled, cared for and safe he is going through a difficult time and the
staff show such compassion and empathy. It is a credit to your organisation. My father's carers are beyond fantastic, without them helping our father it would be a different story! Thank you.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Christine S (Daughter of Resident) published on 10 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff at Parklands are very professional, very caring and thoughtful. They work as a team to provide a friendly, happy and fun place for both family, carers and resident.
The food is excellent and surroundings beautiful. A fully qualified nurse is on duty 24 hours which provides extra peace
of mind.
A real lifeline which has proved to be a lovely experience as well.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Carole M (Niece of Resident) published on 18 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the initial contact and enquiry to my uncle becoming a resident the warmth and professionalism of the staff has been exemplary. The care and respect with which he's been treated is so refreshing in the world of dementia.
Everyone has been amazing not only in respect to my uncle but also with
how they have helped us his relatives come to terms with what is at times a very distressing illness....he is now safe and happy!

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Julie S (Niece of Resident) published on 13 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The transfer of my uncle from his home to Parklands Manor was not without incident owing to the interference of outside parties, however the team at Parklands managed the situation calmly and professionally. I cannot speak highly enough of everyone at Parklands, they have taken the time and trouble
to really understand my uncle and treat him with dignity and respect. The facilities are superb and staff are outstanding.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from L P (Daughter of Resident) published on 1 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother moved into the home for some respite care following a fall. The staff could not have been more welcoming and caring. Although in some ways my mother would like to be in her own home.
She has decided to stay long-term at Parklands where she feels safe and there is always something going on.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Debbie E (Daughter of Resident) published on 4 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum has recently moved to Parklands in Chertsey. Sadly, she has been diagnosed with Alzheimer's so the move has been quite traumatic for both her and the family. It's taken a while but with help, support, patience and friendliness of everyone at Parklands she's now settled and adjusted to her new
home. The facilities are fabulous and the concept of senior living here is outstanding.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Daisy H (Resident) published on 23 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have only been here a month, but I am extremely happy that I made the move. It is all that I could wish for. Laundry is first class.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Colin H (Son of Resident) published on 20 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My parents moved from a bungalow to care at Parklands Manor on February 1st, 2018. The transition was seamless, courteous with easy assistance from the handyman on the day. They have enjoyed the food and entertainment and look forward to the dancing and sing-a-longs each week. After 2 months, they have
settled into a completely new way of life, quite a transition from total independence. Happy days.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Derrick M (Brother of Resident) published on 14 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Limited time of review as my sister has only been a resident for a week, less than 3 weeks from viewing Parklands Manor. Our experience has been very good, tour of Parklands, meeting many staff and manager, all of whom were most helpful and courteous. I am confident my sister will be well looked after
at Parklands Manor and will give a further review in 3 months.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J S (Daughter of Resident) published on 4 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Fantastic experience from start to finish. All staff and facilities first class.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Paul G (Friend of Resident) published on 4 April 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A lovely home, beautifully kept, clean and stylish and relaxing. The staff are very welcoming and friendly.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Cheryl W (Daughter of Resident) published on 23 March 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Dad moved into Parklands initially for respite, this was a difficult decision for the family to make as we have placed Dad in two other care homes for respite but it was clear that this didn't work for him or us as a family and felt we had to move him and find somewhere where he would be happy


Parklands

Manor welcomed Dad at short notice and really made the transition seamless. I can't thank them enough. All staff were amazing, they got to know Dad and what he liked doing.


The home is amazing, surroundings are fab, care staff and management are very friendly and caring, they have truly made a difference!


A huge thank you to Parklands and I would highly recommend the home. It has given us that reassurance that Dad is receiving excellent care


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Deborah C (Daughter of Resident) published on 23 March 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My 88-year-old mother moved into Parklands Manor on 12th February.
We wanted somewhere that was residential but with the basic care and Support there if needed. Mum has the privacy and freedom of her own room, and company of others when she wants. The grounds and building are new and amazing. The
food is good, we have even had several meals in one of the two restaurants with mum. There are always plenty of activities going on. All the staff are caring and friendly. Before mum moved into Parklands I would constantly worry about how Mum was coping on a daily basis. Now that worry has gone and the time I spend with mum is happy and relaxed.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Barry C (Son of Resident) published on 12 March 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My 86 year old Mother had been diagnosed with Alzheimer’s and it became unsafe for her to live alone. We looked for a place where my mother would be safe and comfortable that did not look like a hospital. The family visited a number of care homes but Parklands Manor was chosen as it met our requirements
in all respects, exceeding them in some. It is a brand-new building situated close to St. Peter's Hospital and has been very carefully designed and decorated to an appropriate and high standard with lots of facilities for residents and visitors. All of the staff have been extremely friendly and helpful and are willing to go out of their way to help the residents and their families. I am so pleased with the choice we have made and I am now relieved my mother is safe, comfortable and being looked after to a high standard in luxury surroundings. I have no hesitation in recommending Parklands Manor to anyone, I keep telling mum it’s like being on holiday at a 5-star hotel!

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Raymond B (Resident) published on 7 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This home is very superior to the one in which I previously stayed.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.9 (9.916)

Overview of Review Score

The Review Score of 9.9 (9.916) out of 10 for Chertsey Parklands Manor Care Home - Avery Collection is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 25 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 25 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.916 for Chertsey Parklands Manor Care Home - Avery Collection is calculated as follows: ( (275 Excellents x 5) + (23 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 299 Ratings = 4.916

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Chertsey Parklands Manor Care Home - Avery Collection is based on 25 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 95 registered maximum number of service users is 19, which has been reached with 25 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 7 Jul 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (15)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (5)

Noopur

Noopur Chauhan

Job Title: Hospitality Services Manager

Joined: 2017

I have been with Chertsey Parklands Manor since pre-open and have recently been promoted from Housekeeping Manager to Hospitality Services Manager where I will be managing all departments related to hotel services. I have a degree in Hotel Management and have over 16 years of experience in the hospitality sector, more recently in the care industry. I am so excited about the challenges my new role will bring me.


Robyn

Robyn Sheppard

Job Title: Client Liaison Manager

Joined: 2020

I am delighted to be working at Chertsey Parklands Manor, I have worked in customer service for the past 17 years. I joined Parklands in 2020 in reception and then moved on to Business admin in 2021. I can’t wait to make a difference and have the opportunity to help and support families looking for the right care for their loved ones. I am proud to represent Avery and its values. Parklands is a fantastic luxury care home and I look forward to showing you around.


Georgina

Georgina Nutt

Job Title: Residential Care Manager

Joined: 2022

I started my career in care at the age of 17 and have worked in a range of different roles within my time. My first role was in a residential dementia home as a care assistant where I worked my way up to a Team leader. From here I went onto mental health services specialising in working with children and adolescents with complex needs.


I then returned back to elderly care where my heart is. I started here with Signature at the start of 2021 as a supervisor and now have the privilege to be working as the Residential Care Manager.


I am very excited about my new role here at Chertsey Parklands Manor and am very proud to be working with such a dedicated and hardworking team.


Ildi

Ildi James

Job Title: Dementia Care Manager

Joined: 2021

I have worked in care for the last 22 years, mainly specialising in dementia care. Making a difference in people’s lives brings me great joy and immense job satisfaction.


I am delighted to be part of the team at Chertsey Parklands Manor and will work with my team tirelessly to deliver the best possible care to our residents.


Wendy

Wendy Sheppard

Job Title: Housekeeping Supervisor

Joined: 2019

I am a mother of three and have been with Chertsey Parklands Manor since 2019 starting out as a housekeeping assistant. Being supported by management and colleagues I have now been promoted to Housekeeping supervisor. I am proud to be part of the amazing Parklands team and excited about the new challenges my role will bring.