Silver Birch Care Home

3 Europa Way, Ipswich IP1 5DL
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9.9 42 Reviews
  • Silver Birch Care Home, Ipswich
Silver Birch Care Home provides residential, dementia, respite and nursing care in a luxurious and beautiful setting.

Staff are hand picked and fully trained to provide care with empathy and respect. There are private dining facilities to celebrate your special days with your friends and family and the chef will prepare anything you fancy.

Private dining is part of the all inclusive fee and therefore there are no extras for this service. Fair use policy applies.

They also have their own pub/bar - The Railway Tavern, to enjoy a drink or two on the house.

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Care Provided by Silver Birch Care Home

  • Primary Care Categories
  • Dementia
  • Eating Disorders
  • Learning Disability
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 75 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Anorexia/Bulimia/Self Harming
  • Asperger Syndrome
  • Autism/ASD
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Profound & Multiple Learning Disabilities
  • Schizophrenia
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Independent Living Training
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Sophie Brown (General Manager)
  • Admission Criteria
    • Ages 18+
  • Room Information
    • Single Rooms (75)
    • Single Rooms with ensuite Wet Room (75)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2020
    • Number of floors: 3

Funding & Fees Guide for Silver Birch Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,500 – £1,600
    • Self-Funded Residential Dementia Care £1,500 – £1,600
    • Self-Funded Nursing Care £1,500 – £1,600
    • Self-Funded Nursing Dementia Care £1,500 – £1,700
    • RESPITE Self-Funded Residential Care £1,500 – £1,500
    • RESPITE Self-Funded Residential Dementia Care £1,500 – £1,500
    • RESPITE Self-Funded Nursing Care £1,500 – £1,500
    • RESPITE Self-Funded Nursing Dementia Care from £1,500

  • The fees quoted are for guidance only. Fees vary according to the size of the room and the level of care determined following an assessment.
  • (these prices are only a guideline, please contact Silver Birch Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • There are no visiting restrictions.


  • Parking

  • There is ample car parking spaces for visitors on site. There are also road parking available at the front of home.


Silver Birch Care Home Reviews (42)

Total of 42, showing 1-20
9.9

Silver Birch Care Home has a Review Score of 9.9 (9.893) out of 10, based on 23 reviews in the last 2 years. Over all time Silver Birch Care Home has 42 reviews.

Overall Experience

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Review from Andy D (Son of Resident) published on 11 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Both my parents went into care at Silver Birch at the end of Sept 2024 , I have nothing but praise for the level of care and help they have received since the start of there stay , sadly my Dad recently passed away but the Management and staff could not have been more caring and considerate to not only
my Mum who sadly has Dementia but my family , the manager is very approachable and will do her upmost along with her excellent staff to help you on any matter that arises, overall a excellent establishment that I would highly recommend to anyone looking at care homes,

Reply from Sophie Brown, Manager at Silver Birch Care Home

Thank you very much for your lovely review & kind words, they really mean a lot to myself and our wonderful team at Silver Birch!


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Review from J S (Daughter of Resident) published on 29 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum went into Silver Birch Care Home for a 10 week respite period. She settled so well she has decided to become a permanent resident. The kindness she has experienced is amazing, the same can be said for the support and how she is treated with dignity. My mum is 96 years old and originally went
in with a broken collarbone, she has made a speedy recovery and now enjoys all that the home provides.

Reply from Sophie Brown, Manager at Silver Birch Care Home

Thank you very much for your kind words and for taking the time to leave a review, it really means a lot to us at Silver Birch!


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Review from J B (Daughter of Resident) published on 14 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum has been a resident at Silver Birch for over a year. The manager and staff have always been very friendly, helpful, understanding, and caring to Mum and the family. I am very grateful for all their hard work. Not to mention Mum's 90th Birthday recently, the staff went above and beyond to make
Mum's day an extra special day. It was so lovely seeing her singing, dancing celebrating with the other residents and staff. Thanks to the chef for making a lovely cake which Mum thoroughly enjoyed very tasty!

Reply from Sophie Brown, Manager at Silver Birch Care Home

Thank you for your review and kind words, they means a lot to us at Silver Birch.


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Review from Tracy D (Daughter of Resident) published on 8 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been a resident at Silver Birch Care Home since May and from the moment I met the manager I knew this was the place for my mum and dad. The manager was warm, welcoming, compassionate and understanding and confirmed this was right for both of them. All the members of her team are so friendly
from reception through to carers and on every visit, I am greeted with a warm welcome. Sadly my dad only had a short time in there after entering after several hospital stays and passed after a short stay but the care he received with them was faultless. After my dad passed they supported my mum and the care and compassion were fantastic. I can't thank three members of staff in particular enough for their continued support, kindness and understanding they continue to give my mum and the peace of mind I have in knowing my mum has the best care.

Reply from Sophie Brown, Manager at Silver Birch Care Home

Thank you for your kind review and lovely words. I will pass them on to the team, positive reviews really mean a lot to all of us.


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Review from T B (Nephew of Resident) published on 24 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I visited my aunt and was blown away by not only how lovely the home looked but also by all the staff. It was welcoming and friendly, the reception area was thriving with residents and family members drinking and chatting which was lovely to see and be a part of. The food and service was second to none
and nothing was considered too stressful. I would highly recommend this lovely home and stipulate that all staff from reception, cleaning, kitchen, management and nursing are all awesome and will all go out of their way to not only welcome you but help you.

Reply from Sophie Brown, Home Manager at Silver Birch Care Home

Thank you very much for your lovely review. As you observed, we do try our best to provide a person-centred care for our residents. I will share your review with all the staff. Once again, thanks for taking the time to submit the review. We look forward to welcoming you again soon. Kindest regards.


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Review from Hazel T (Daughter of Resident) published on 2 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum arrived at Silver Birch Care Home from a different care home that could no longer accommodate her needs. Silver Birch is an outstanding care home, the home is like a 4-star hotel and very warm and welcoming. The staff are all so friendly and helpful. They took the time to get to know Mum, and
they could always get a smile out of her whatever her mood. The care, kindness, and compassion they gave Mum and the rest of the family were amazing, especially in the final few days of her life and we cannot thank them enough.

Reply from Laura Mills, Group Customer Relations Manager at Silver Birch Care Home

Thank you so much for your lovely review, especially at such an important time for you all. The team will be very grateful for your kind words.


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Review from Pamela B (Daughter of Resident) published on 22 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot begin to express my gratitude on the care my mother received in the short time she was a resident at Silver Birch.
We as a family cannot thank Silver Birch enough for the care, compassion, support and respect Mum received it was outstanding. Not only to Mum but to us as a family in her final
days.
Activities not rated as Mum was unable to partake in them.

Reply from Laura Mills, Group Customer Relations Manager at Silver Birch Care Home

Thank you for your kind review. We're so happy things went as well as we can only hope at such an important time for a family. Your help, helped us to deliver the care your mum required. So we thank you too.


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Review from Trevor L (Son of Resident) published on 21 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was a resident at Silver Birch Care Home for a few months but unfortunately passed away on Saturday. The care she received was excellent, I could not fault anything or any member of staff. She was treated with care and compassion right until the end. Family members were also treated with the
same care and compassion as my mother. I would definitely recommend this care home to anyone.

Reply from Sophie Brown, Home Manager at Silver Birch Care Home

Thank you ever so much for your kind review. It was an honour to look after your mum. We do our best to provide an individualised care for our residents depending on their needs and wishes. Thank you for entrusting us with the care of your beloved mum. May her soul rest in peace. Please drop in and have a coffee with us if you ever pass our way. Kindest regards


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Review from Richard K (Son of Resident) published on 20 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father is on end-of-life care but is so well looked after. He is very comfortable and looked after so well. Home staff are very flexible in what they are willing to do. They keep me fully informed as to his condition etc. I would have no hesitation in recommending this establishment.

Reply from Laura Mills, Group Customer Relations Manager at Silver Birch Care Home

Thank you for your kind review. Especially during such a pivotal time for your family. We're so glad you are all receiving the support and care you all need during a very emotional journey.


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Review from Dawn T (Daughter of Resident) published on 23 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Silver Birch is a truly exceptional nursing home, and I feel so lucky that my mum is being cared for there. The home is immaculate, clean and welcoming. The staff are amazing, all so warm and friendly to both mum and me, and nothing is too much trouble. I know Mum is very well looked after and cared
for, and that means so much to me. There is a warm community feel to the home, and I myself feel part of that when I visit. Massive thanks to each and every one of you!

Reply from Sophie Brown, Home Manager (Acting) at Silver Birch Care Home

Dear Dawn, thank you very much for your review. Your review shows how we provide person-centric care in a clean and welcoming environment. I will share your review with all the staff, and I'm sure they will be delighted with your feedback. Thanks again. Kind regards.


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Review from Carol S (Daughter of Resident) published on 19 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Silver Birch has fantastic staff. The nursing staff are brilliant. You couldn't find a better place to spend your life and final years.

Reply from Sophie Brown, Home Manager (Acting) at Silver Birch Care Home

Dear Carol, thank you for your kind review. We always try our best to provide person-centric care for our residents. I will share your review with all our staff. Thanks again, kindest regards.


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Review from Kevin S (Son of Resident) published on 19 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

At Silver Birch, the care and service have been excellent. The nursing team are knowledgeable and everyone is so helpful. Above and beyond is normal at Silver Birch Care Home.

Reply from Sophie Brown, Home Manager (Acting) at Silver Birch Care Home

Dear Kevin, thank you so much for your wonderful feedback. Your feedback gives us additional motivation to do even better. Thanks again. Kindest regards.


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Review from Stuart F (Friend of Resident) published on 21 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Every time I visit my dear friend and neighbour I leave knowing he is receiving first-class care and that all his needs are being catered for.

Reply from Sophie Brown, Home Manager (Acting) at Silver Birch Care Home

Dear Stuart, thank you very much for taking the time to tell us what you think of us. It is really pleasing to note that you have noticed that we provide first-class care. We do our best to provide a person-centric care for all our residents. I will share your feedback with all staff. We look forward to seeing you again soon. Season's Greetings.


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Review from K B (Daughter of Resident) published on 20 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We felt very lucky to have found Silver Birch. Dad was beautifully cared for, all of the staff were welcoming and caring, always putting Dad’s needs first.
It was a tricky time for us managing end of life and the whole team rallied round and really looked after Dad, as well as Mum and all the family.
From little things like having a lovely coffee area to sit and natter, to always being offered coffee and delicious cake, we felt welcome.
The other residents often sat in the coffee area and it was lovely to have a chat with them too.
The management was excellent and the home was beautiful - my dad thought he was in a four star hotel which was great.
Simple things like all of the staff always saying hello whenever we visited, and when anyone walked into Dad’s room they always said hello to him first and always spoke to him even when he was unresponsive.
We’ll miss our visits to Silver Birch and would thoroughly recommend it to anyone looking for a care home or nursing home.

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Review from D K (Daughter of Resident) published on 28 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was moved to Silver Birch Care Home from hospital on end of life care in October 2023. The last weeks in hospital had seen us become her carers and personal assistants and we felt we always had to have someone with her. When she arrived at Silver Birch we were all welcomed so warmly by all
the staff, her room was warm, well decorated, spotless and modern, it had views over the gardens, she said it was like a lovely hotel room. A wide range of freshly made food was always on offer with a soup or sandwich option if nothing else was fancied. The care and nursing staff took over all her needs and reassured us that we could go back to being family again rather than carers. They all took the time to get to know her and ensured she was always comfortable and safe. We couldn't have asked for better care for her. At the end they couldn't have been more supportive and loving.

Reply from Sophie Brown, Home Manager (Acting) at Silver Birch Care Home

Dear D, thank you for taking the time to leave a review for Silver Birch Care Home, we are very pleased to hear that you are so pleased with our care and support here. It is our pleasure to care for your mother. Thanks again.


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Review from Gillian H (Respite Resident) published on 3 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was very shaky when I arrived but was soon feeling better as all the staff made me feel at home. I have felt as if I have been cared for with great kindness all the time I stayed. Good food, entertainment and company. What more do you want! Thank you to you all.

Reply from Sophie Brown, Home Manager (Acting) at Silver Birch Care Home

Dear Gillian, thank you for taking the time to write a review. Your review shows the person-centred care we provide to our residents and we're glad that you enjoyed your stay. Please don't forget us, and drop in to have a tea/coffee and a piece of cake. I wish you the very best for the future. Kindest regards.


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Review from Lisa O (Daughter of Resident) published on 26 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father moved into Silver Birch care home 10 days ago. The difference in my father is nothing short of amazing. The care he receives 24 hours a day is excellent. The care home itself is not only spotless it is also of the highest standard. Each staff member goes over and above to ensure everyone
including visitors feels at home. The other residents I have spoken to are very content, this is a joy to see. Special mention to the manager for all her help and support. Also the ladies for constantly supplying him with Latte! (his absolute favourite) This is without a doubt the Buckingham Palace of care homes.

Reply from Sophie Brown, Home Manager (Acting) at Silver Birch Care Home

Thank you for your very kind review. As you have noticed, all our staff do their best to keep our residents happy. Giving your dad lattes regularly is a small demonstration of our person-centric approach to care. Thanks again for your review. We look forward to seeing you soon. Kind regards


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Review from Kim H (Daughter of Resident) published on 8 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father arrived at Silver Birch Care Home at the end of February 2023. He was made very welcome and with the help of all staff settled in well. Unfortunately he had to go to hospital for three weeks in June 2023 with an infected gall bladder. He became very poorly and we asked for him to return home
to Silver Birch Care Home for end of life care, where he had exceptional care.

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Review from E H (Son-in-law of Resident) published on 1 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Father-in-law moved to Silver Birch Care Home in February 2023 from hospital. He was made very welcome and soon settled into the home on the second floor. At the beginning of June he complained of stomach pains and was taken to hospital where he stayed for three weeks. On his release to Silver Birch
Care Home he was again welcomed and his care has been exemplary. All the staff are most carting and friendly.

Reply from Yvonne Allison, General Manager at Silver Birch Care Home

Thank you for your kind words. They are much appreciated and I'll share them with staff. Your review highlights the person-centred care we provide. We look forward to seeing you soon. Kind regards.


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Review from C L (Daughter of Resident) published on 2 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad is currently in Silver Birches. The facilities are good, and everything is clean and well looked after. The staff are kind and caring and have built up a good relationship with my dad. He has been in previous care homes, and this one is the best he has been in. He is comfortable and well cared
for. The area where residents can get coffee and cake and the lounge where they can receive guests are lovely. Both areas are good for residents to meet. There seems to be a good range of activities to keep the residents interested. Thank you to all the staff for their kindness and professionalism.

Reply from Yvonne Alison, General Manager at Silver Birch Care Home

Thank you for your kind review. I will pass on your feedback to the staff. Your review highlights our person-centred approach to care and our fantastic facilities that we have. Thanks again. Kind regards.


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Current Review Score: 9.9 (9.893)

Overview of Review Score

The Review Score of 9.9 (9.893) out of 10 for Silver Birch Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 23 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.893 for Silver Birch Care Home is calculated as follows: ( (255 Excellents x 5) + (10 Goods x 4) + (2 Satisfactorys x 3) + (1 Poors x 2) + (3 Very Poors x 1) ) ÷ 271 Ratings = 4.893

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Silver Birch Care Home is based on 22 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 75 registered maximum number of service users is 15, which has been reached with 22 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 7 Jan 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (3)

Sophie

Sophie Brown

Job Title: Registered Home Manager

Joined: 2021

Sophie has worked within the social care sector for the past 21 years, working as a Registered Nurse in different homes across Suffolk and Essex. She began her employment with Silver Birch in early 2021, as a Night Nurse and then progressed to Clinical Lead, Deputy Manager and finally onto Home Manager. Caring for everyone who comes to Silver Birch is Sophie's main focus and passion, to ensure all our residents are made to feel cared for and safe.


Craig

Craig Avery

Job Title: Deputy Manager

Joined: 2021

Craig worked as a Carer for 8 years supporting vulnerable people with challenging behaviours. He was promoted to Senior Carer with responsibility for the residents’ safety and welfare. He then joined Silver Birch as a Senior Carer and have since advanced to Deputy Manager sharing the focus and values within our home.


Emma

Emma Drummond

Job Title: Customer Services Officer

Joined: 2024

Emma has worked in the Care Sector for over 20 years with a background of office management and customer facing roles. She is focussed on supporting residents to enjoy life at Silver Birch and to embrace every opportunity to deliver quality person-centred care.


Frequently Asked Questions about Silver Birch Care Home

What types of Care is Silver Birch Care Home registered for?

Older Person Care, Dementia, Respite Care, Eating Disorders, Learning Disability, Mental Health Condition, Physical Disability, Sensory Impairment, No Medical Intervention & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Silver Birch Care Home provide?

Palliative Care, Convalescent Care, Independent Living Training, Separate Specialist Dementia Care Unit, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Silver Birch Care Home have?

There are 75 Single Rooms.

What are the Facilities & Services at Silver Birch Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Silver Birch Care Home to the centre of Ipswich?

1.7 mile(s) as the crow flies, distance by road may be significantly further.