Silver Birch Care Home

3 Europa Way, Ipswich IP1 5DL
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9.9 42 Reviews
  • Silver Birch Care Home, Ipswich
Silver Birch Care Home provides residential, dementia, respite and nursing care in a luxurious and beautiful setting.

Staff are hand picked and fully trained to provide care with empathy and respect. There are private dining facilities to celebrate your special days with your friends and family and the chef will prepare anything you fancy.

Private dining is part of the all inclusive fee and therefore there are no extras for this service. Fair use policy applies.

They also have their own pub/bar - The Railway Tavern, to enjoy a drink or two on the house.

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Care Provided by Silver Birch Care Home

  • Primary Care Categories
  • Dementia
  • Eating Disorders
  • Learning Disability
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 75 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Anorexia/Bulimia/Self Harming
  • Asperger Syndrome
  • Autism/ASD
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Profound & Multiple Learning Disabilities
  • Schizophrenia
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Independent Living Training
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Sophie Brown (General Manager)
  • Admission Criteria
    • Ages 18+
  • Room Information
    • Single Rooms (75)
    • Single Rooms with ensuite Wet Room (75)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2020
    • Number of floors: 3

Funding & Fees Guide for Silver Birch Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,500 – £1,600
    • Self-Funded Residential Dementia Care £1,500 – £1,600
    • Self-Funded Nursing Care £1,500 – £1,600
    • Self-Funded Nursing Dementia Care £1,500 – £1,700
    • RESPITE Self-Funded Residential Care £1,500 – £1,500
    • RESPITE Self-Funded Residential Dementia Care £1,500 – £1,500
    • RESPITE Self-Funded Nursing Care £1,500 – £1,500
    • RESPITE Self-Funded Nursing Dementia Care from £1,500

  • The fees quoted are for guidance only. Fees vary according to the size of the room and the level of care determined following an assessment.
  • (these prices are only a guideline, please contact Silver Birch Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • There are no visiting restrictions.


  • Parking

  • There is ample car parking spaces for visitors on site. There are also road parking available at the front of home.


Silver Birch Care Home Reviews (42)

Total of 42, showing 21-40
9.9

Silver Birch Care Home has a Review Score of 9.9 (9.893) out of 10, based on 23 reviews in the last 2 years. Over all time Silver Birch Care Home has 42 reviews.

Overall Experience

  • 39
  • 2
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  • 1

Date Published

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Review from Jill C (Wife of Resident) published on 21 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 1.0 out of 5

My reception from admin staff has been very lacking. When I was visiting my husband, I was not treated with respect. I was told my visitors and myself need to make an appointment.
The caring staff were excellent.
My husband called me on Saturday 1st April to say the receptionist staff in the office
were absent and person who I have managed a few words from was absent too. No newspaper. My husband hadn't been shaved, and carers were running around not knowing what was happening. A safeguarding issue needs looking into.

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Review from Alan S (Respite Resident) assisted by family/friend published on 6 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I reluctantly went to Silver Birch for rehab post-pneumonia and found it hard to settle for the first couple of days. I found the staff friendly and helpful; I soon settled in. My health has improved, I am walking more, and I enjoyed the spa bath facilities. The room was smart and comfortable. My clothes
were laundered, and I enjoyed the spa bath hairdresser. Thank you.

Reply from Yvonne Allison, General Manager at Silver Birch Care Home

Dear Alan, thank you very much for your kind words. I'll share it with all staff. We're proud that we helped with your post-pneumonia recovery. Wishing you the very best for the future. Kindest regards.


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Review from Bridget M (Daughter of Resident) published on 6 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father had pneumonia and had been very poorly. He was keen to still love independently but needed respite care to continue his recovery. We looked at a few homes, but Silver Birch came across well, and we visited - accommodation, care team friendly and delicious cake.
Eight weeks later, Dad has
come home. He is better than before he fought pneumonia.
The care he received was excellent, and the staff are friendly and kind.
Thank you, team Silver Birch.

Reply from Yvonne Allison, General Manager at Silver Birch Care Home

Dear Bridget, thank you for your kind review. It fills our hearts with joy that we helped your dad in a small way in his recovery. He is a lovely man and a pleasure to look after. Please drop in if you pass by for tea and cake. Kindest regards.


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Review from Margaret W (Respite Resident) published on 19 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband and myself were admitted for emergency respite care on the 22nd of December 2022. We received a warm welcome from the assistant manager and reception staff. Most of the staff provided good care. The activities "girls" were excellent - providing a range of interests for the residents and assisting
with care and personal hygiene. We felt the supper served at 1700 hours was rather early, as breakfast was 0830 the following day. A bedtime drink wasn't always offered. However, we understand staff have to put all residents to bed.

Reply from Yvonne Allison, Home Manager at Silver Birch Care Home

Thank you for your feedback. I will share your feedback with the staff, and your comments on our activities, in particular, will cheer them. As for your comments on the length of time between dinner and breakfast, it looks like you were not told about the snacks/light meals we provide throughout the night. Christmas was a very busy period for us with some extra admissions, and it looks like we dropped the ball on the night snacks and drinks. We apologise for that. Once again, we thank you for taking the time to provide your feedback. Kind regards.


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Review from J P (Daughter of Resident) published on 20 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum went into Silver Birch for two weeks of respite and enjoyed it so much that she decided to stay permanently. All paperwork was arranged, I collected her belongings, and we made her room her own personal space. The staff are all welcoming and professional.

Reply from Yvonne Allison, Home Manager at Silver Birch Care Home

Thank you for your feedback - it is very much appreciated. Your mum is a pleasure to look after. Your review highlights our welcoming approach and the fantastic facilities we have. I will share your review with the whole team. Thanks again.


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Review from Sara A (Daughter-in-law of Resident) published on 20 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law arrived at Silver Birch from the hospital in October 22 to have palliative care. We don't know how long she has left, but she has been treated with kindness, friendliness and dignity. The staff are so welcoming to us as we visit from Dorest every weekend and cannot do enough for us.
They are all so kind. I cannot praise them enough. We feel confident she is being cared for and have no concerns.

Reply from Yvonne Allison, Home Manager at Silver Birch Care Home

Dear Sara, thank you very much for your kind words. Your review highlights our person-centred care, as each resident is unique. I will share your review with the staff, and they will be delighted with your feedback. We look forward to seeing you soon. Thanks again.


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Review from Barrie A (Husband of Resident) published on 15 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am so pleased that I chose Silver Birch to look after my dear wife. Everybody at the home is so helpful and kind. It makes my life easier to know that my wife is being so well cared for.

Reply from Yvonne Allison, Home Manager at Silver Birch Care Home

Dear Barrie, thank you very much for your kind feedback. It is a pleasure to look after your wife. I'll share your feedback with the rest of the team. My door is always open, and please feel free to share if you think if anything we could do better. We look forward to seeing you soon. Best regards.


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Review from Garry H (Son of Resident) published on 19 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been a resident at Silver Birch for close to a year now. I feel that in that time, because of the excellent service by the staff, her quality of life has been so good. The carers, office staff, cleaners and all there have been truly magnificent, and I feel so lucky that Mum has found her way
here. Thank you, Silver Berch; you're incredible!

Reply from Yvonne Allison, Home Manager at Silver Birch Care Home

Dear Garry, thank you for your kind feedback. I'll share it with all staff, and they will be delighted. Your mum is lovely, and it is a pleasure to look after her. Please remember that we are here to help, and therefore do not hesitate to let us know if there is anything we could do better. Thanks again. Best regards.


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Review from Bob S (Husband of Resident) published on 9 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I doubt we could have found a more helpful, caring home to spend her respite time. From cleaners to management, everyone did their job as a professional with a smile, and when I visited, drop-off and pick-up, the staff were great. If the situation comes up and we need respite, you will be the one we
come to. Thanks for the time, effort and care you gave her. It made my trip easier knowing she was in good hands.

Reply from Yvonne Allison, Home Manager at Silver Birch Care Home

Dear Bob, thank you for your kind words about Silver Birch Care Home. It is always nice to know that our clients appreciate our service. Best wishes.


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Review from S W (Daughter of Resident) published on 21 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care and superb staff. Jealous that I can't check in for a week and receive the same.

Reply from Yvonne Allison, Home Manager at Silver Birch Care Home

Thank you for your feedback - it is much appreciated.
We look forward to welcoming you again soon.
Best regards.


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Review from Suzanne D (Daughter of Resident) published on 14 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot speak highly enough of Silver Birch. All the staff are lovely, very friendly and helpful. I will forever feel grateful, especially to all the carers and nurses who nursed my 83-year-old mother back to health last year when she was recovering from a fall and unfortunately, very poor treatment
at the hospital. We were desperate as she couldn't walk and was in such a state. The next day I visited her at Silver Birch, and she already looked so much better and more like her old self. It was such a relief. After a few weeks, she returned home having made a brilliant recovery. We then admitted my father towards the end of last year as he has Alzheimer's. All the staff are wonderful. He has certainly put them to the test in many ways! I can't praise them highly enough. Silver Birch seems really more like a good hotel with wonderful carers and nurses. It is spotlessly clean, doesn't smell, and although it is in very sad circumstances, it is actually a nice place to visit! Thank you to all the staff.

Reply from Yvonne Allison, Home Manager at Silver Birch Care Home

Dear Suzanne, thank you for your kind words. Such feedback motivates us, and I will share your feedback with all staff. If you ever think of anything that we could do better, please do not hesitate to let us know. We look forward to seeing you soon.


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Review from J A (Friend of Resident) published on 30 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I had the pleasure of attending the Silver Birch Care Homes team and resident's celebrations of the Queen's Jubilee. It was a wonderful experience, full of professional team members, all delivering a day to remember for their residents and visitors. Everyone was looked after tirelessly by the manager
and her team. The entertainment was fantastic and the food superb. Well done, Silver Birch team.

Reply from Yvonne Allison, Home Manager at Silver Birch Care Home

Thank you for your feedback. We're glad that you enjoyed our Jubilee celebrations. Activities are a vital part of our care of residents and we love to include friends and relatives whenever we can. We look forward to seeing you again soon. Best regards.


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Review from Mary A (Friend of Resident) published on 30 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was invited by my friend to attend the Queen's Jubilee celebration at Silver Birch. I/we had a lovely time. The staff were amazing and very attentive. It was a beautiful sunny day, and the garden was decorated with memorabilia. The food was lovely, and the celebration cake was incredible. I was delighted
to find out a few days later that they had won the competition for all their efforts. This is a beautiful care home. It’s like a five-star hotel, only better. Everyone is pleasant, and the staff all appear to love what they do.

Reply from Yvonne Allison, Home Manager at Silver Birch Care Home

Dear Mary, thank you very much for your kind review. We're pleased to know that you enjoyed the Jubilee party! We look forward to seeing you again soon. Best regards, Yvonne.


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Review from C L (Daughter of Resident) published on 27 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Absolutely amazed by the whole team, the kindness, atmosphere and facilities. I could go on, but you must go and have a tour. They have excelled in everything they have been asked to do for my father. This is the second time for respite care as he really enjoyed his time the first time. I have recommended
it to friends who have also booked as they also felt it was the best they had ever seen. It's more like a six-star hotel with all the facilities to match. I highly recommend staying there.

Reply from Yvonne Allison, Home Manager at Silver Birch Care Home

Thank you ever so much for your review. I will share your review with the rest of the team, and I am sure they will be thrilled to read it. Your dad is a delight to look after, and we would be honoured to look after him again if the need arises. Once again, thank you. Best regards.


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Review from Jane M (Daughter of Resident) published on 27 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father is well cared for. The team go above and beyond to support his needs. I have already mentioned the care home several times to people and explained that it is an excellent home with lovely staff who are very supportive.

Reply from Yvonne Allison, Home Manager at Silver Birch Care Home

Thank you, Jane, for your kind words. Reviews such as these give us extra motivation and look for ways to improve our services further. Once again, thank you. Best regards.


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Review from L M (Wife of Resident) published on 23 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband's care at Silver Birch Care Home has been exemplary from day one. Management and care staff are welcoming and cheerful. Surroundings are modern and well thought through with emphasis on residents' well-being. I would not hesitate in recommending this home to anyone.

Reply from Yvonne Allison, Home Manager at Silver Birch Care Home

Thank you for your review; it is much appreciated. I will share your feedback with the staff. Best regards.


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Review from Sue C (Sister of Resident) published on 27 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister first went into Silver Birch as an emergency, but after assessment, we were told she needed full-time care. She settled really well. She loves the place. So much to do with little trips out. She loves the food and entertainment they lay on. As her sister, I find nothing is too much trouble,
and they keep me informed at all times. I often hear laughter on my visits to see her, and that's from residents and staff, everyone is friendly, and they do their utmost to care for the clients, going the extra mile. Well done to all the staff. Keep it up.

Reply from Yvonne Allison, Home Manager at Silver Birch Care Home

Dear Sue, thank you for your kind review, and it is very much appreciated. I will share your review with the rest of the team. We look forward to seeing you regularly at Silver Birch. Please do not hesitate to let us know if you ever feel anything could be improved.
Best regards.


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Review from Desmond H (Respite Resident) published on 20 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After a painful stay in the hospital, I jokingly suggested to the ambulance nurse, that I was hoping for a glass of red wine on arrival - and it was a full bottle! So I was thrilled to see my room - quite a palace. On settling in, I was so pleased to be in a quiet, peaceful and friendly atmosphere.
Now that I am feeling almost pain-free and I've tried extremely hard not to be over-demanding, but having survived 92-years, I know how I like to live and enter a world which matches this. So I have been very positive in my simple requests, and everybody has been kind.

Reply from Yvonne Allison, Home Manager at Silver Birch Care Home

Dear Desmond, thank you for your kind review. It is very much appreciated and helps us improve our services. I will share your feedback with the team.
Best regards


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Review from Kevin B (Son of Resident) published on 28 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot thank Silver Birch Care Home enough for the instant and professional help they gave to both my mother and father in their time of distress. The nursing staff for my mother's injuries and the dementia care for my father. I would not hesitate to recommend this caring home to anyone.

Reply from Yvonne Allisson, General Manager at Silver Birch Care Home

Thanks, Kevin for your encouraging review. It helps us improve our services wherever possible. I will pass on your comments to the team. Best regards.


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Review from Dawn F (Daughter of Resident) published on 5 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is receiving end of life care at the Silver Birch. The staff are so caring, compassionate and treating her with dignity. Everything I wish for at this stage of her life. When speaking to them, I feel they are my friends, which is very comforting. My mum is so, so comfortable there, and I would
highly praise this care home. They are all wonderful.

Reply from Yvonne Allison, General Manager at Silver Birch Care Home

Thank you, Dawn, for your feedback. It is very much appreciated, and I will share them with the team. We are always at your service.
Best regards.


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Current Review Score: 9.9 (9.893)

Overview of Review Score

The Review Score of 9.9 (9.893) out of 10 for Silver Birch Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 23 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.893 for Silver Birch Care Home is calculated as follows: ( (255 Excellents x 5) + (10 Goods x 4) + (2 Satisfactorys x 3) + (1 Poors x 2) + (3 Very Poors x 1) ) ÷ 271 Ratings = 4.893

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Silver Birch Care Home is based on 22 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 75 registered maximum number of service users is 15, which has been reached with 22 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 7 Jan 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (3)

Sophie

Sophie Brown

Job Title: Registered Home Manager

Joined: 2021

Sophie has worked within the social care sector for the past 21 years, working as a Registered Nurse in different homes across Suffolk and Essex. She began her employment with Silver Birch in early 2021, as a Night Nurse and then progressed to Clinical Lead, Deputy Manager and finally onto Home Manager. Caring for everyone who comes to Silver Birch is Sophie's main focus and passion, to ensure all our residents are made to feel cared for and safe.


Craig

Craig Avery

Job Title: Deputy Manager

Joined: 2021

Craig worked as a Carer for 8 years supporting vulnerable people with challenging behaviours. He was promoted to Senior Carer with responsibility for the residents’ safety and welfare. He then joined Silver Birch as a Senior Carer and have since advanced to Deputy Manager sharing the focus and values within our home.


Emma

Emma Drummond

Job Title: Customer Services Officer

Joined: 2024

Emma has worked in the Care Sector for over 20 years with a background of office management and customer facing roles. She is focussed on supporting residents to enjoy life at Silver Birch and to embrace every opportunity to deliver quality person-centred care.