Silver Birch Care Home

3 Europa Way, Ipswich IP1 5DL
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9.9 42 Reviews
  • Silver Birch Care Home, Ipswich
Silver Birch Care Home provides residential, dementia, respite and nursing care in a luxurious and beautiful setting.

Staff are hand picked and fully trained to provide care with empathy and respect. There are private dining facilities to celebrate your special days with your friends and family and the chef will prepare anything you fancy.

Private dining is part of the all inclusive fee and therefore there are no extras for this service. Fair use policy applies.

They also have their own pub/bar - The Railway Tavern, to enjoy a drink or two on the house.

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Care Provided by Silver Birch Care Home

  • Primary Care Categories
  • Dementia
  • Eating Disorders
  • Learning Disability
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 75 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Anorexia/Bulimia/Self Harming
  • Asperger Syndrome
  • Autism/ASD
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Profound & Multiple Learning Disabilities
  • Schizophrenia
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Independent Living Training
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Sophie Brown (General Manager)
  • Admission Criteria
    • Ages 18+
  • Room Information
    • Single Rooms (75)
    • Single Rooms with ensuite Wet Room (75)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2020
    • Number of floors: 3

Funding & Fees Guide for Silver Birch Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,500 – £1,600
    • Self-Funded Residential Dementia Care £1,500 – £1,600
    • Self-Funded Nursing Care £1,500 – £1,600
    • Self-Funded Nursing Dementia Care £1,500 – £1,700
    • RESPITE Self-Funded Residential Care £1,500 – £1,500
    • RESPITE Self-Funded Residential Dementia Care £1,500 – £1,500
    • RESPITE Self-Funded Nursing Care £1,500 – £1,500
    • RESPITE Self-Funded Nursing Dementia Care from £1,500

  • The fees quoted are for guidance only. Fees vary according to the size of the room and the level of care determined following an assessment.
  • (these prices are only a guideline, please contact Silver Birch Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • There are no visiting restrictions.


  • Parking

  • There is ample car parking spaces for visitors on site. There are also road parking available at the front of home.


Silver Birch Care Home Reviews (42)

Total of 42, showing 41-42
9.9

Silver Birch Care Home has a Review Score of 9.9 (9.893) out of 10, based on 23 reviews in the last 2 years. Over all time Silver Birch Care Home has 42 reviews.

Overall Experience

  • 39
  • 2
  • 0
  • 0
  • 1

Date Published

42
4
8
23
19

Review from Rosie W (Granddaughter of Resident) published on 19 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Fortunately for my elderly nanna, who was struggling with dementia, and isolation in her supported housing, she was able to go into this lovely care home when it was opened up for Covid patients and she tested positive. Finally, she was looked after, and given the attentive care that she deserved in
her last few days. The place is welcoming, calm and clean with a happy atmosphere. On my visit, I thought the staff were incredible, busy yet friendly, attentive and caring. I was so grateful to see Nanna in a lovely airy room, clean and fresh with sun flooding in and her photos by her bed. I had lovely chats with the nurses and left feeling thankful. However, unfortunately, her son later received news of her death in a very abrupt way, which is a shame, as he was left angered and upset. Rather than a lack of care, I suspect this may be due to a cultural difference/language barrier, and such news needs to be delivered very sensitively. Apart from this, I speak very highly of the place.

Reply from Yvonne Allison, General Manager at Silver Birch Care Home

Dear Rosie, thank you for your kind review. Your feedback is much valued and appreciated. Kind regards.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

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Value for Money

Review from Phil W (Respite Resident) published on 28 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I had the pleasure of enjoying a short stay here in January 2021. It was more like a room in a 4-star hotel than my expectation of a care home. Lovely staff and excellent food. I have no hesitation in recommending this lovely home.

Reply from Yvonne Allison, General Manager at Silver Birch Care Home

Thank you, Phil, for taking the time to give us feedback on your stay. We are glad that you enjoyed your stay. I will pass on your comments to the whole team. Best regards.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

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Management

Safety / Security

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Value for Money

Current Review Score: 9.9 (9.893)

Overview of Review Score

The Review Score of 9.9 (9.893) out of 10 for Silver Birch Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 23 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.893 for Silver Birch Care Home is calculated as follows: ( (255 Excellents x 5) + (10 Goods x 4) + (2 Satisfactorys x 3) + (1 Poors x 2) + (3 Very Poors x 1) ) ÷ 271 Ratings = 4.893

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Silver Birch Care Home is based on 22 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 75 registered maximum number of service users is 15, which has been reached with 22 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 7 Jan 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (3)

Sophie

Sophie Brown

Job Title: Registered Home Manager

Joined: 2021

Sophie has worked within the social care sector for the past 21 years, working as a Registered Nurse in different homes across Suffolk and Essex. She began her employment with Silver Birch in early 2021, as a Night Nurse and then progressed to Clinical Lead, Deputy Manager and finally onto Home Manager. Caring for everyone who comes to Silver Birch is Sophie's main focus and passion, to ensure all our residents are made to feel cared for and safe.


Craig

Craig Avery

Job Title: Deputy Manager

Joined: 2021

Craig worked as a Carer for 8 years supporting vulnerable people with challenging behaviours. He was promoted to Senior Carer with responsibility for the residents’ safety and welfare. He then joined Silver Birch as a Senior Carer and have since advanced to Deputy Manager sharing the focus and values within our home.


Emma

Emma Drummond

Job Title: Customer Services Officer

Joined: 2024

Emma has worked in the Care Sector for over 20 years with a background of office management and customer facing roles. She is focussed on supporting residents to enjoy life at Silver Birch and to embrace every opportunity to deliver quality person-centred care.