Springfield Manor Care Home

Godwin Way, Stoke-on-Trent ST4 6JP
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9.3 8 Reviews
  • Springfield Manor Care Home, Stoke-on-Trent
Springfield Manor Care Home, part of the Highgate Care group, is dedicated to providing compassionate, high-quality care tailored to meet the unique needs of each resident.

The contemporary care home is conveniently located near Royal Stoke University Hospital, on the outskirts of historic Stoke, and offers a modern and comfortable setting for residential, dementia, nursing, and complex needs care. The facilities include beautifully landscaped gardens, serene courtyards, and balconies perfect for alfresco afternoon tea.

To truly understand the quality of care and environment at Springfield Manor, it’s highly recommended to visit, book a tour, and meet the care team. This personal experience can tell you more than any image or description.

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Care Provided by Springfield Manor Care Home

  • Primary Care Categories
  • Dementia
  • Detention Under Mental Health Act
  • Eating Disorders
  • Learning Disability
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Substance Misuse
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 74 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Anorexia/Bulimia/Self Harming
  • Asperger Syndrome
  • Autism/ASD
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Drug Dependence (past or present)
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Profound & Multiple Learning Disabilities
  • Schizophrenia
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Deborah Payne (Home Manager)
  • Admission Criteria
    • NHS/Local Authority/Private
    • Ages 40+
  • Room Information
    • Single Rooms (74)
    • Single Rooms with ensuite Wet Room (74)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2024
    • Number of floors: 3

Funding & Fees Guide for Springfield Manor Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,300
    • Self-Funded Residential Dementia Care from £1,300
    • Self-Funded Nursing Care from £1,350
    • Self-Funded Nursing Dementia Care from £1,350
    • RESPITE Self-Funded Residential Care from £1,300
    • RESPITE Self-Funded Residential Dementia Care from £1,300
    • RESPITE Self-Funded Nursing Care from £1,350
    • RESPITE Self-Funded Nursing Dementia Care from £1,350

  • If in any doubt about our fees, please speak to the Home Manager at Springfield Manor - Thank you.
  • (these prices are only a guideline, please contact Springfield Manor Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • All visitors welcome.


  • Parking

  • Large car park


Springfield Manor Care Home Reviews (8)

9.3

Springfield Manor Care Home has a Review Score of 9.3 (9.310) out of 10, based on 8 reviews in the last 2 years. Over all time Springfield Manor Care Home has 8 reviews.

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Review from G W (Son of Resident) published on 22 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my father received was beyond excellent. The manager was very attentive and caring as were the staff. I would definitely recommend Springfield Manor Care Home to anyone. Everything possible was done to make dads short stay as comfortable and dignified. I cannot thank all the staff enough.

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Review from Marcus H (Husband of Resident) published on 10 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have every confidence that my wife is receiving excellent care. She is safe, comfortable, calm and yes, well looked after. All the staff are caring. It is their job and they do it very, very well. Springfield is, without doubt, the best care home I have ever visited. Thank you all at Springfield Manor.

Reply from Jackie Brook, Care Relationships at Springfield Manor Care Home

Thank you so much for your heartfelt and kind words about Springfield Manor Care Home. We are truly touched by your confidence in the care we provide and are delighted to hear that your wife is safe, comfortable, and well looked after. It's wonderful to know that you find our team caring and dedicated. It's our privilege to support our residents and their families. Your recognition means the world to us, and we're so grateful for your trust in Springfield Manor.


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Review from B W (Cousin of Resident) published on 8 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Being a resident at Springfield Manor is a very caring experience. The normal staff were incredibly helpful and caring. However, a special thanks should go to the medical staff who went the extra mile to help my cousin be relieved of pain during his end of life from cancer.
I can only hope that more
patients will be able to enjoy this wonderful environment and care if they need to experience end-of-life situations.

Reply from Jackie Brook, Care Relationships at Springfield Manor Care Home

Thank you for sharing your heartfelt feedback. We are deeply moved to hear that your cousin received such compassionate care during his time at Springfield Manor. Our team, especially the medical staff, strives to provide comfort and dignity in every situation, and it's reassuring to know their efforts made a difference. Your words mean a great deal to us, and we are honoured to provide such care to those who need it.


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Review from Angela M (Daughter of Resident) published on 17 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My parents have been residents in Springfield Manor for two months now and we can safely say that their care has been second to none. The home is bright and cheerful and the facilities are excellent, the residents' rooms are a great size and very comfortable and the communal areas provide lovely meeting
areas. The staff deserve recognition for their massive contribution to the fantastic care provided by Springfield Manor. They are caring and friendly and the communication with us is excellent, we are kept up-to-date with how my parents are doing, and any concerns they have they deal with promptly. The manager is always available to answer any queries we may have. All in all, this is a great care home and we are totally at ease knowing my mum and dad are safe and well looked after.

Reply from Jackie Brook, Care Relationships at Springfield Manor Care Home

Thank you so much for your lovely feedback. It's heartwarming to hear how happy you are with the care your parents are receiving at Springfield Manor. Our team works tirelessly to create a comfortable and welcoming environment, and we're thrilled to know it's made a positive difference for your family. We truly value the kind words about our staff and manager-they are dedicated to providing exceptional care and keeping families informed every step of the way. Knowing your mum and dad are safe and well looked after is what we strive for every day. Thank you again for sharing your experience-it means so much to us!


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Review from N J (Daughter of Resident) published on 16 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother became a resident at this home in September 2024, after being bed-bound for 3 months in her own home.
She is now able to get out of bed and join other residents in the communal lounge and she is also taking part in the communal activities.
Mum has settled in well to what is a caring and
safe environment.
The standard of care is excellent and the care staff are wonderful, as are the administrative staff and the manager.
The home itself is new, only opened in June 2024, and the facilities and the building reflect this. There can't be many care homes with their own bar!
It is good to know that Mum is being well cared for and is safe.
I highly recommend this care home.

Reply from Deborah Payne, Home Manager at Springfield Manor Care Home

Thank you so much for this review it means the world to us to know we have made such a difference.


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Review from K W (Daughter of Resident) published on 2 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum and Dad moved in at the beginning of August and have been helped to settle after coming from another care home.
Their needs are being well met and the staff keep me well informed.
The care home manager was very helpful in the transition between homes and took a lot of details prior to them moving
to ensure that their needs could be catered for.

Reply from Jackie Brook, Care Relationships at Springfield Manor Care Home

Thank you for sharing your experience with Springfield Manor Care Home. We're so pleased to hear that your mum and dad have settled in well and that their needs are being met. Ensuring a smooth transition for new residents is a key part of our approach, and it's wonderful to know that our care home manager was able to support you throughout the process. Keeping families well-informed is very important to us, and we're glad that this has been your experience. Your kind words mean a lot to our team, and we're honoured to care for your parents.


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Review from Clair H (Daughter of Resident) published on 14 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has been at Springfield Manor for just over a month. Prior to this, he was in a rehab ward in a local hospital. The manager liaised with me to ensure a smooth transition. All the staff are absolutely amazing. I visit regularly and observe true kindness, compassion and exceptional care. The fabulous
food makes my dad's face light up and he enjoys every mouthful. He also likes the activities which I never thought he would interact with. I feel so lucky to have found Springfield Manor. A huge thank you to all the staff.

Reply from Jackie Brook, Care Relationships at Springfield Manor Care Home

Thank you so much for your wonderful review! We're thrilled to hear that your dad has settled in well at Springfield Manor and is enjoying the food and activities. It's heartening to know that our staff's kindness and care have made a positive impact on his stay. We're grateful for your kind words and feel honoured to have your dad with us. Thank you for your support!The Springfield Manor care team.


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Review from Lynn T (Daughter of Resident) published on 24 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Prior to Dad's admission, the manager met with us regularly to ensure that all of Dad's needs could be met. The manager and her leadership team are highly experienced professionals which was evident from the discussions that were held around Dad's care, offering advice and support whilst displaying
such kindness and compassion. Since admission, Dad has absolutely thrived, he is walking more and is fully accessing the marvellous facilities ie on-site pub (playing his favourite games), cinema, music, games and activity rooms. In addition, he has already gained 6lbs in weight, enjoying the delicious home-cooked food to the full! Our dad is truly happy here and is always laughing and smiling with the fabulous staff team who are so kind and caring, treating him with dignity and respect. We can visit Dad at any time and are always made to feel so very welcome. We know he is in very safe hands here, we can't recommend it enough!
Thank you all at Springfield Manor, you are amazing!

Reply from Jackie Brook, Care Relationships at Springfield Manor Care Home

Thank you so much for your lovely review of Springfield Manor Care Home. We're thrilled to hear that your dad is thriving and enjoying all the wonderful facilities and home-cooked meals. It's our mission to provide compassionate and professional care, and your kind words affirm that we're achieving this. Our dedicated care team takes great pride in treating all residents with dignity and respect, and it's wonderful to know that your dad is happy and well cared for. We truly appreciate your recommendation and are grateful for your support. Thank you for being part of the Springfield Manor family!


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Current Review Score: 9.3 (9.310)

Overview of Review Score

The Review Score of 9.3 (9.310) out of 10 for Springfield Manor Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 8 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.3 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.969 for Springfield Manor Care Home is calculated as follows: ( (93 Excellents x 5) + (3 Goods x 4) ) ÷ 96 Ratings = 4.969

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.341 Points relating to the number of positive Reviews for Springfield Manor Care Home is based on 8 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 = 3.8

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 74 registered maximum number of service users is 14.8. 8 Positive Reviews ÷ 14.8 = 0.541

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (0)

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Meet the Team (1)

Deborah

Deborah Payne

Job Title: Home Manager

Joined: 2024

Meet Deborah Payne, a dedicated caregiver with a lifelong passion for nursing and a career spanning 40 years in the healthcare sector. Deborah’s journey, from her early aspirations as a nurse to her current role as Home Manager at Springfield Manor in Stoke on Trent, reflects her unwavering commitment to providing exceptional care for older people and those living with dementia.


Frequently Asked Questions about Springfield Manor Care Home

What types of Care is Springfield Manor Care Home registered for?

Older Person Care, Dementia, Respite Care, Eating Disorders, Learning Disability, Mental Health Condition, Physical Disability, Sensory Impairment, Detention Under Mental Health Act, No Medical Intervention, Substance Misuse & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Springfield Manor Care Home provide?

Palliative Care, Convalescent Care, Separate Specialist Dementia Care Unit, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Springfield Manor Care Home have?

There are 74 Single Rooms.

What are the Facilities & Services at Springfield Manor Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Springfield Manor Care Home to the centre of Stoke-on-Trent?

2.3 mile(s) as the crow flies, distance by road may be significantly further.