St Ives House

Horton Road, Ashley Heath, Ringwood BH24 2EE
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9.8 102 Reviews
  • St Ives House, Ringwood
St Ives House is a beautiful residential and dementia care home at Ashley Heath near Ringwood.

The home provides a warm and relaxed environment in an attractive sylvan setting, and has been carefully designed to provide comfort and convenience for residents, relatives and staff.

With 60 en-suite bedrooms and an abundance of light and space, St Ives House provides everything to make it feel homely, safe and comfortable.

St Ives House home sits on the edge of the New Forest National Park, an area of outstanding natural beauty.

Caring, expertly trained staff are on hand to provide high quality care for all levels of need – from short-term respite, to high dependency and palliative care, as well as dementia care.

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Care Provided by St Ives House

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 60 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Sheltered Housing

Good to Know

  • Person in charge
  • Emma Cotton (Home Manager)
  • Admission Criteria
    • Ages 53+
  • Room Information
    • Single Rooms (60)
    • Single Rooms with ensuite Wet Room (60)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for St Ives House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Bar/Café
  • Gardens
  • Lift
  • Minibus or other transport
  • Own Furniture if required
  • Phone Point in own room
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • St Ives operates an 'Open House' policy and encourages family and friends to visit. No limited visiting hours.


  • Parking

  • Ample parking at the onsite car park.


St Ives House Reviews (102)

Total of 102, showing 1-20
9.8

St Ives House has a Review Score of 9.8 (9.804) out of 10, based on 24 reviews in the last 2 years. Over all time St Ives House has 102 reviews.

Overall Experience

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Review from S B (Sister of Resident) published on 21 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My lovely sister passed away peacefully on 18th January. She had lived at St Ives House for just over 3 and a half years after suffering with dementia for some time, she could no longer be looked after at home. The time had come! After some searching and a recommendation from a friend. St Ives was to
be her new home, we couldn't have found a better place! I can't praise it enough. She eventually needed 24-hour care. The professional care and empathy received from everybody looking after her, I cannot fault. This was not just a care home, but her home. Full of activities, fun and love. We all need that, they also embraced me. I could go on and on, thank you all is not enough.

Reply from Phil Smith, Director of Residential Care at St Ives House

Thank you for your heartfelt words. We are truly sorry for your loss and feel privileged to have been a part of your sister's journey. It means so much to hear that St Ives House felt like home for her and that you felt embraced as well. Your kind words are a testament to the dedication of our team, and we will make sure to share them with everyone. Wishing you comfort and peace during this time.


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Review from L H (Daughter of Resident) published on 17 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad, who is suffering with dementia, needed emergency respite care when my mum had a small accident. The staff at Saint Ives House dealt with what was a traumatic time with empathy and efficiency. We felt my dad was looked after in a caring, warm environment and seemed to be kept occupied, which
is what he needed. I can't comment on food and drink as I did not experience it.

Reply from Phil Smith, Director of Residential Care at St Ives House

Thank you for your review we are pleased to hear how St Ives supported your Dad in a time of need. We will share this feedback with the home.


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Review from Marigold L (Wife of Resident) published on 31 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband found his respite stay to be very welcoming and friendly by all staff and management. The room very comfortable and clean and a good size and everything he required e.g bed hand grips and mats for when he got out of bed in night were all provided.
The activities were also good in fact he
is continuing going for tai chi sessions.
He will be returning there at least twice during this year. Lovely care home. I feel very relaxed when I'm away.

Reply from Phillip Smith, Director of Residential Care at St Ives House

Many thanks for such a positive review. I will be sharing with the whole team and we look forward to welcoming your husband back again!


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Review from Sally D (Daughter of Resident) published on 23 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother had been a resident for over 5 years following a stroke and totally bed bound. With the help and support from staff and private physio we managed to get her sitting in a chair and moved around using standing aids. My mum took her last breath in October. All the staff were so supportive to
me when she was so ill and the care they offered her was amazing. Never a wrong word said especially when rang the bell all the time. Some staff really went way beyond duty and care for her. Thank you.

Reply from Phil Smith, Director of Residential Care at St Ives House

Thank you for your 5-star review. We are deeply sorry to read of your loss and offer our condolences. We will share this lovely review with the team.


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Review from Pat B (Sister of Resident) published on 21 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was so impressed with the staff. Not only were they efficient with their care but they always had smiles for both residents and visitors. My sister could not have been in better hands.

Reply from Phil Smith, Director of Residential Care at St Ives House

Thank you for your 5* review. We will share your lovely review with the team.


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Review from Bill F (Ex Family Member) published on 17 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Look after her wonderfully.

Reply from Phil Smith, Director of Residential Care at St Ives House

Thank you for your review, we will share this with the team.


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Review from P G (Respite Resident) published on 16 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My stay in St Ives House was a very happy experience for me. The staff were all very pleasant and helpful and the manager was always attentive to our needs. Carers were quiet and respectful in carrying out their duties. There were many activities and facilities for leisure, guided by a lovely jovial
lady. The only disappointment for me was being a Catholic, I was unable to service the Eucharist.

Reply from Phil Smith, Director of Residential Care at St Ives House

Thank you for your review. I am pleased you had a happy experience at St Ives. All our care homes envier to support all our residents with access to their churches on request. If you would like to return for respite in the future we will look forward to accommodating your request. We will share your lovely feedback with the team.


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Review from Jon P (Husband of Resident) published on 22 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife had been in another care home for 18 months but she hadn't settled and wasn't happy. After 3 weeks at St Ives House, I describe her as happy. The gentle, caring staff ensure this. I also felt very happy with the management team. They listened and were very kind and considerate to my wife and
to me. The change of care homes was the best thing I have done for my wife since she was diagnosed with Alzheimer's 6 years ago.

Reply from Phil Smith, Director of Residential Care at St Ives House

Thank you so much for your 5* review - We are so pleased to hear how you feel about the care and the team at St Ives.


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Review from T M (Daughter of Resident) published on 4 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The manager and her team looked after my day extremely well at my mother-in-law's party. They showed immense care, thought and guidance, especially when he became overwhelmed by the excitement of the day. Not only do they care for their residents, but the whole family is supported in difficult times.
I see them as part of my extended family.

Reply from Phil Smith, Director of Residential at St Ives House

Thank you for your heartfelt review. We're so glad we could support you and your family during such a special day. It means a lot to us to be considered part of your extended family.


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Review from Richard M (Son of Resident) published on 4 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother came to live at St Ives House three years ago, and in that time, she has been cared for and loved by all staff.
She is happy and enjoyed very much her recent 100th birthday celebration in the "bistro".
Thank you for caring so well for my lovely mother.

Reply from Phil Smith, Director of Residential Care at St Ives House

Thank you so much for your kind words and 5-star review. We are all so pleased to read your mother enjoyed her 100th Birthday.


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Review from Clair S (Daughter of Resident) published on 7 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was a resident in St Ives House for three years, and we were extremely happy with the care she received. The care team were professional and supportive and communicated with us very efficiently about Mum's needs. We always felt welcomed and valued when discussing Mum's care. Mum passed away
in the home with dignity and love, following a fall and illness, and we were so grateful that her end-of-life care was so professional.

Reply from Phil Smith, Director of Residential Care at St Ives House

Thank you so much for your kind words and 5-star review. I am sorry to learn of your mother's passing. Your feedback, however, will mean so much to all of the team at St Ives House. Wishing you and your family all the best for the future.


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Review from Stuart L (Respite Resident) assisted by family/friend published on 7 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Had respite for 2 weeks. Received excellent care, and always greeted with a smile. Food was plentiful. Activitities were enjoyable, especially the tiny tablet.

Reply from Phil Smith, Director of Residential Care at St Ives House

Thank you for your lovely review, I am so pleased that you enjoyed your respite stay with us at St Ives House - we look forward to welcoming you back in the future should you need us. All the best.


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Review from Jean K (Respite Resident) published on 4 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

What a wonderful home. I was so happy here that I stayed another two weeks. The staff were the best that I have ever met, they treated me like royalty! They were so kind and caring and the manager and her assistant were also lovely, friendly and caring. The food was excellent and enjoyable. I would
not hesitate to stay here again and my daughter in Australia was so happy that I was there knowing how well I was treated. I have also recommended St Ives House to all of my friends.

Reply from Phil Smith, Director of Residential Care at St Ives House

Thank you so much for your lovely review, I am so pleased you had such a wonderful stay with us at St Ives House. We look forward to welcoming you back in the future. Wishing you all the very best.


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Review from Michael C (Respite Resident) published on 11 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care from the staff was excellent, everybody was attentive and could find no faults.
Activities were very good to outstanding. The staff here worked their socks off but the audience did have limited ability! Meals, breakfast outstanding, fresh to order. Cakes and drinks outstanding. Main meals
varied, some outstanding, others poor and sometimes needed extra heating after reaching the upper floor.

Reply from Phil Smith, Director of Residential Care at St Ives House

Thank you for your lovely review. Your comments on the food & drink have been noted and passed on to the team. Wishing you all the best.


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Review from H C (Daughter of Resident) published on 26 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

St Ives House has provided outstanding support and care for my father during a respite break to recover from a period of being unwell. On leaving in February he has not looked so well in months. Thank you to the entire team.

Reply from Phil Smith, Director of Residential Care at St Ives House

Thank you for your wonderful 5* review, the team at St Ives House will be absolutely thrilled by your feedback.


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Review from Anna M (Daughter of Resident) published on 25 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everyone at St Ives was fantastic with my mum. We were in crisis and desperately needed to move her from the hospital in time for Christmas. From the very first meeting, their kindness, compassion and professionalism have been outstanding. We could not have asked for them to do more to support Mum and
us during an incredibly challenging time. Although Mum only stayed on a respite package, we were all made to feel a part of the St Ives family and are so grateful to them for everything.

Reply from Phil Smith, Director of Residential Care at St Ives House

Thank you so much for your 5-star review; the team at St Ives will be delighted to read your comments. I am so pleased that your mother has settled into life at St Ives so well. All the best.


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Review from P K (Sister of Resident) published on 10 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My sister was kindly taken into St Ives House as an emergency late in the evening. She stayed for respite care for over two weeks and we were welcomed when we visited and advised on her situation. She quickly became familiar with the layout and made friends with the staff and fellow residents and enjoyed
walks in the surrounding gardens. We felt very relieved that she was in good hands and thank the staff for their care and kindness to us.

Reply from Phil Smith, Director of Residential Care at St Ives House

Thank you for your lovely review, I am delighted that your sister's respite stay went well and I will pass on your feedback to the team. All the best.


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Review from D R (Brother-in-law of Resident) published on 10 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience is based on two weeks of respite care, however, in that time I found the management team proactive, sensitive and always having the time to talk to us. They were professional, caring and friendly. It is an impressive site and is spacious. The garden areas seemed lacking somewhat in character
and were rather bland. The food seemed good and the resident was eating it which is sometimes a challenge. The resident enjoyed the activities. The nursing staff seemed caring and one of them was particularly impressive. The rooms are pretty standard.

Reply from Phil Smith, Director of Residential Care at St Ives House

Thank you for leaving feedback, I am delighted you felt the overall experience at St Ives House was worthy of a 5-star rating. Wishing you all the best.


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Review from Ken C (Relative of Resident) published on 31 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After a difficult Covid period, we took the decision to move my great aunt into St Ives House - with some anxiety as she had lived in the same bungalow for 65 years. However, any concerns we had were immediately relieved by the highly professional and very caring welcome that the whole family felt from
day one. The home itself is very well appointed and the manager, together with her very able deputy has created a wonderfully calm and relaxed environment there. During my great aunt's time there, I had nothing but admiration for the way the home was managed and for the care that was delivered by all the staff. It provided great reassurance to myself and other family members. In addition, every request that I made of the manager or deputy was responded to promptly and efficiently. They could not have been more helpful, and I always felt that the welfare of the residents was truly at the forefront of everything they did.

Reply from Phil Smith, Director of Residential Care at St Ives House

Thank you so much for your wonderful review. The team will be so thrilled, I am so pleased that you rated the home so highly, wishing you all the best.


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Review from L S (Daughter of Resident) published on 28 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

St Ives House provided Mum with a lovely home, where she laughed, made friends and pursued hobbies. The staff treated her with great kindness and respect. She felt safe and supported and taken care of in every way.

Reply from Phil Smith, Director of Residential Care at St Ives House

Thank you so much for your kind review, the team at St Ives House will be so pleased. I am delighted to read your comments - Food, fun and friendship means so much to us all at Care South.


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Current Review Score: 9.8 (9.804)

Overview of Review Score

The Review Score of 9.8 (9.804) out of 10 for St Ives House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 24 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 24 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.804 for St Ives House is calculated as follows: ( (233 Excellents x 5) + (50 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 286 Ratings = 4.804

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for St Ives House is based on 24 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 24 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 11 Nov 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (7)

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Meet the Team (1)

Emma

Emma Cotton

Job Title: Home Manager

I’m Emma and I’m the very proud manager of St Ives House. I have worked with Care South for over 20 years, managing a number of their care homes in Dorset. My earliest memories of wanting to be a carer come from my childhood; Mum was a carer and it was great meeting her colleagues and being there with the residents.


I believe in a loving, caring environment for our residents; there is nothing better than spending my days with them and hearing about their life experiences, they constantly amaze me. I love my job because no two days are the same at St Ives House.


Frequently Asked Questions about St Ives House

What types of Care is St Ives House registered for?

Older Person Care, Dementia, Respite Care, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does St Ives House provide?

Palliative Care, Convalescent Care, Physiotherapy, Sheltered Housing, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does St Ives House have?

There are 60 Single Rooms.

What are the Facilities & Services at St Ives House?

Own Furniture if required, Smoking not permitted, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is St Ives House to the centre of Ringwood?

1.3 mile(s) as the crow flies, distance by road may be significantly further.