St Ives House

Horton Road, Ashley Heath, Ringwood BH24 2EE
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9.8 102 Reviews
  • St Ives House, Ringwood
St Ives House is a beautiful residential and dementia care home at Ashley Heath near Ringwood.

The home provides a warm and relaxed environment in an attractive sylvan setting, and has been carefully designed to provide comfort and convenience for residents, relatives and staff.

With 60 en-suite bedrooms and an abundance of light and space, St Ives House provides everything to make it feel homely, safe and comfortable.

St Ives House home sits on the edge of the New Forest National Park, an area of outstanding natural beauty.

Caring, expertly trained staff are on hand to provide high quality care for all levels of need – from short-term respite, to high dependency and palliative care, as well as dementia care.

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Care Provided by St Ives House

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 60 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Sheltered Housing

Good to Know

  • Person in charge
  • Emma Cotton (Home Manager)
  • Admission Criteria
    • Ages 53+
  • Room Information
    • Single Rooms (60)
    • Single Rooms with ensuite Wet Room (60)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for St Ives House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Bar/Café
  • Gardens
  • Lift
  • Minibus or other transport
  • Own Furniture if required
  • Phone Point in own room
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • St Ives operates an 'Open House' policy and encourages family and friends to visit. No limited visiting hours.


  • Parking

  • Ample parking at the onsite car park.


St Ives House Reviews (102)

Total of 102, showing 21-40
9.8

St Ives House has a Review Score of 9.8 (9.804) out of 10, based on 24 reviews in the last 2 years. Over all time St Ives House has 102 reviews.

Overall Experience

  • 93
  • 9
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Date Published

102
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Review from Lew H (Son of Resident) published on 4 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother received excellent care and support and was happy in her final year at St Ives.

Reply from Phil Smith, Director of Residential Care at St Ives House

Thank you for taking the time to leave St Ives House a review, I will pass your lovely comments onto the team.


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Review from M H (Daughter of Resident) published on 9 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The first time I went to view St Ives, I immediately felt at home and knew my mum would be very welcome and well looked after. I cannot praise the team there enough for how willing they were to provide Mum with respite care at very short notice. We were always treated with courtesy and kindness, particularly
by the management team. I will be forever grateful to them.

Reply from Phil Smith, Director of Residential Care at St Ives House

Thank you for your five-star rating; I am so pleased to read your comments, as will the team at St Ives - thanks again!


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Review from Jeannie A (Respite Resident) published on 3 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Care from St Ives House is outstanding! Recommend to all poorly people. Would definitely return when/if I need help and care again. The kindness shown was unbelievable, like being one of the family.

Reply from Phil Smith, Director of Residential Care at St Ives House

Thank you for your lovely review of St Ives House; I'll be sure to pass your comments on to the team. All the best.


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Review from Sarah R (Daughter of Resident) published on 27 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother lived at St Ives House for four years and during that time, her Alzheimer's steadily progressed until she lost her battle with it in early February. The love, care and attention that she received during her time at St Ives were truly remarkable, from housekeeping to management, all the staff
gave us the confidence that Mum was definitely in the right place. When the end came, her lovely carers were so supportive of us as a family and we cannot thank them enough. We will be forever grateful.

Reply from Phil Smith, Director of Residential Care at St Ives House

Thank you so much for taking the time to leave St Ives House a review. I am so sorry to learn of your mother's passing. Wishing you and your family all the very best for the future.


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Review from P H (Husband of Resident) published on 21 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

An exceptional care home for friendliness, attention and treating residents as if it was their own home. We all have problems at some time but nothing was ever too much trouble. The home is extremely spacious and set in beautiful grounds. I would not hesitate to recommend it to others.

Reply from Simon Bird, Chief Executive at St Ives House

Thank you for your five-star review; the team at St Ives House will be delighted. All the best.


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Review from Ray B (Next of Kin) published on 20 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After three previous care home trials, St Ives House was clearly the best and just a shame we didn't try here at the beginning as it turned out to be almost perfect and a real home from home.

Reply from Simon Bird, Chief Executive at St Ives House

Thank you so much for your review. Wishing you all the best.


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Review from Karen W (Daughter of Resident) published on 6 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It's a difficult time when you realise you need to place your parents into a care home, but we were fortunate to know of St Ives House. My mother was a resident for two years, and my father for four years. The home has a lovely, happy and welcoming atmosphere and is well-managed. The different needs
of the residents are cared for superbly. Most important are the staff who provide personal care, who are so patient and caring. They are amazing. We know our parents were well cared for.

Reply from Simon Bird, Chief Executive at St Ives House

Thank you for taking the time to review St Ives House. It means so much for the team to receive feedback like this, and I'll be sure to pass it on.
Many Thanks.


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Review from Mark R (Son of Resident) published on 6 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Both my parents spent the final years of their lives at St Ives Country House (my father with Alzheimer's).
The care received by both has not only been outstanding but highly personal and sympathetic. They (and I) have found the management and staff to be very friendly, approachable and communicative.
Furthermore, the house and gardens are beautifully presented.

Reply from Simon Bird, Chief Executive at St Ives House

Thank you for your lovely review; I will pass on your feedback to the team. Wishing you all the best.


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Review from T W (Daughter of Resident) published on 20 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother lived at St Ives House for almost two and half years until she recently passed away, and I can not praise the care she got high enough. She became a resident during the height of Covid restrictions, and the staff did everything in their power to make sure she settled in and felt safe.
Throughout
her time there, she was treated with love and dignity by all the staff, from the housekeeping and kitchen staff right up to the senior managers. We were always kept informed of how she was doing and always made her very welcome when we visited.
In the last few weeks of mum's life, they really went above and beyond, making sure if we weren't there, the staff went in and sat with her and chatted with her. This above-and-beyond level of care even extended after her death, as did the support offered to us. I have done this in the past and wouldn't hesitate in the future to recommend St Ives. The staff really do become part of an extended family for both residents and their relations.

Reply from Simon Bird, Chief Executive at St Ives House

Thank you for your review. I am so sorry to hear of your mother's passing. It is so pleasing to know that she settled into St Ives well and enjoyed her time with us. I will pass on your comments to the team. Wishing you all the best.


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Review from N C (Son of Resident) published on 13 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very clean and tidy home. The residents are well looked after and we are always kept informed of my mother's condition. The carers are very friendly and look after my mother very well. The organised party at Christmas and birthdays are always carried out well.

Reply from Simon Bird, Chief Executive at St Ives House

Thank you for your wonderful five-star review. I will be sure to pass your feedback on to the team at St Ives House, all the best.


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Review from Sarah C (Daughter-in-law of Resident) published on 13 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Clean, bright care home, always beautifully clean. The staff are very kind and sweet to my mother-in-law who is now suffering from dementia. Excellent care and always very welcoming to members of our family.

Reply from Simon Bird, Chief Executive at St Ives House

Thank you for leaving St Ives House a review, I am so pleased to hear how happy you are with the care we are providing your mother-in-law. Wishing you all the very best.


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Review from D B (Son of Resident) published on 15 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mother spent nearly two years at St Ives, where the wonderful staff and management cared for her with the dreadful effect of Dementia and Alzheimer's, making their work even more difficult. At the end, the staff were all extremely thoughtful to Mum and her two boys through very difficult times.
We could not have wanted anything better for Mum throughout her stay at St Ives.

Reply from Simon Bird, Chief Executive at St Ives House

I am sorry to hear of your mother's passing. I am extremely grateful that you have taken the time to review St Ives House. I will pass on your wonderful feedback to all the team. Wishing you all the very best.


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Review from Carol L (Daughter of Resident) published on 26 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My parents have been happy residents of St Ives for some years now, and when my uncle's care home closed during the pandemic, we had no hesitation in bringing him to St Ives. It is light and airy, with very dedicated staff who underpin the warm ambience of the home and provide great care with respect
and dignity. It is well-managed, and communication with families is excellent. Any problems we have had have been resolved swiftly and efficiently. I feel that my relatives are completely safe in their hands and their care and happiness are central to everything they do. Great people!

Reply from Aaron Whitehead, Director of Residential Care at St Ives House

Thank you for your review; it is so pleasing to read, and I will be sure to pass it on to the team at St Ives.
All the best.


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Review from R F (Relative of Resident) published on 30 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Sadly this review is based on a short time as our relative's health deteriorated quite quickly. However, the care she received was excellent in every way. It was such a pity that she was not well enough to partake in all the cavities that this lovely care home offers.

Reply from Aaron Whitehead, Director of Residential Care at St Ives House

Thank you for taking the time to leave a review. It really does mean a lot to the team. Wishing you all the best.


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Review from L L (Resident) assisted by family/friend published on 29 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I came in for respite for two weeks due to my health and mental health being very low. St Ives House helped me a lot in socialising with other people, which in turn, helped me to begin to feel a bit better, more like my old self. My eating improved the second week, and having staff just being there
was just what I needed.

Reply from Aaron Whitehead, Director of Residential Care at St Ives House

Thank you for your review. I am so pleased to hear how happy you are following your stay with us; wishing you all the very best.


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Review from James H (Son of Resident) published on 6 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum is really well cared for at St Ives. The staff are caring and provide truly personal support. The food is very nice, and Mum has put on weight since moving in. I would highly recommend St Ives, as Mum feels safe, secure and very well cared for.

Reply from Aaron Whitehead, Director of Residential Care at St Ives House

Thank you for your review. I am so pleased to read how happy you are with mums care at St Ives House. I'll be sure to pass on your feedback to all the team. Many thanks.


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Review from Bruce P (Husband of Resident) published on 29 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care and support offered by everyone are superb. I was struggling to keep my wife at home, and in the end, I could not cope. I looked at various homes, and the professionalism of the staff stood out above others; their training and care are first-class, which means my wife is safe and being cared
for in a far better way than I could.

Reply from Aaron Whitehead, Director of Residential Care at St Ives House

Thank you for your review, it means so much to all the team. Wishing you all the best.


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Review from W F (Daughter of Resident) published on 23 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

St Ives has been fantastic for my mother.
She moved in from the hospital in the middle of lockdown. They took great care and were responsive and thoughtful throughout taking great care and attention in all aspects.
The staff are really incredible and instrumental in making this a superb home. They
are a team who works together and cares about all of the residents. Unlike many care homes, the staff stay here. They go above and beyond to care for the residents and are truly marvellous. They hosted an amazing Jubilee party, and once again, all the staff go above and beyond and made a tremendous effort. This really is home from home. I would not hesitate to recommend this care home. Such an important decision, and this home ticks all the boxes. A great home with a loyal and caring staff team.

Reply from Aaron Whitehead, Director of Residential Care at St Ives House

Thank you for your kind words; it means a huge amount to all the team at St Ives House. I am delighted that you also enjoyed the Jubilee celebrations. Wishing you all the best.


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Review from Andrew L (Son of Resident) published on 23 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother spent ten months in St Ives House, and although this wasn't her 1st choice because she wanted to be closer to Ferndown, as it turned out, the care she received was outstanding. There was always excellent communication with myself and the staff, and this was so important as I was over 200 miles
away and only able to visit monthly. Initially, Mum found it very difficult adjusting to life in care, but the staff always acted with professionalism and compassion; their good humour and friendly nature were evident in how quickly Mum became comfortable in her new surroundings. I was always kept informed of any changes in her health and attitude, and the staff couldn't have been more helpful when my father was hospitalised through illness and was able to take Mum to visit him. St Ives House is set in beautiful surroundings, extremely well-maintained with first-rate professional staff; thank you all very much.

Reply from Aaron Whitehead, Director of Residential Care at St Ives House

Thank you for leaving us a review; it is greatly appreciated. I am so pleased to read that mum has now settled into St Ives House. Wishing you the very best.


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Review from Jane P (Daughter of Resident) published on 20 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We were recently treated to a fantastic tea party and entertainment to celebrate the Queen's Jubilee. All of the staff did a fantastic job looking after residents and their guests. It was lovely to be able to share the experience with them after the Covid restriction of the last two years.
My
mother has been in St Ives for a little over a year; throughout this time, the staff have been exemplary in the care they have given her; they have treated her with kindness and dignity. Nothing is too much trouble for them; this is fantastic for her family to know. Times have been tough all-around with resident and care home isolation and staff shortage, but the care she has received has not suffered. The return of activities in the home is much appreciated by her. I would not hesitate to recommend St Ives to anyone who is thinking of a care home for a family member.

Reply from Aaron Whitehead, Director of Residential Care at St Ives House

Thank you for your review. I am delighted to hear you enjoyed the Jubilee celebrations; it sounds like a fantastic day was had by all. Furthermore, it is wonderful to know mum has settled into St Ives and enjoying her stay with us. Many thanks.


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Current Review Score: 9.8 (9.804)

Overview of Review Score

The Review Score of 9.8 (9.804) out of 10 for St Ives House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 24 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 24 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.804 for St Ives House is calculated as follows: ( (233 Excellents x 5) + (50 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 286 Ratings = 4.804

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for St Ives House is based on 24 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 24 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 11 Nov 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (7)

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Meet the Team (1)

Emma

Emma Cotton

Job Title: Home Manager

I’m Emma and I’m the very proud manager of St Ives House. I have worked with Care South for over 20 years, managing a number of their care homes in Dorset. My earliest memories of wanting to be a carer come from my childhood; Mum was a carer and it was great meeting her colleagues and being there with the residents.


I believe in a loving, caring environment for our residents; there is nothing better than spending my days with them and hearing about their life experiences, they constantly amaze me. I love my job because no two days are the same at St Ives House.