St Ives House

Horton Road, Ashley Heath, Ringwood BH24 2EE
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9.8 102 Reviews
  • St Ives House, Ringwood
St Ives House is a beautiful residential and dementia care home at Ashley Heath near Ringwood.

The home provides a warm and relaxed environment in an attractive sylvan setting, and has been carefully designed to provide comfort and convenience for residents, relatives and staff.

With 60 en-suite bedrooms and an abundance of light and space, St Ives House provides everything to make it feel homely, safe and comfortable.

St Ives House home sits on the edge of the New Forest National Park, an area of outstanding natural beauty.

Caring, expertly trained staff are on hand to provide high quality care for all levels of need – from short-term respite, to high dependency and palliative care, as well as dementia care.

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Care Provided by St Ives House

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 60 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Sheltered Housing

Good to Know

  • Person in charge
  • Emma Cotton (Home Manager)
  • Admission Criteria
    • Ages 53+
  • Room Information
    • Single Rooms (60)
    • Single Rooms with ensuite Wet Room (60)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for St Ives House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Bar/Café
  • Gardens
  • Lift
  • Minibus or other transport
  • Own Furniture if required
  • Phone Point in own room
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • St Ives operates an 'Open House' policy and encourages family and friends to visit. No limited visiting hours.


  • Parking

  • Ample parking at the onsite car park.


St Ives House Reviews (102)

Total of 102, showing 41-60
9.8

St Ives House has a Review Score of 9.8 (9.804) out of 10, based on 24 reviews in the last 2 years. Over all time St Ives House has 102 reviews.

Overall Experience

  • 93
  • 9
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Date Published

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Review from Catherine T (Daughter of Resident) published on 27 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mum has just spent her last 2-months in St Ives House. The care she received has been absolutely first-rate. Having professional experience in care homes, I was apprehensive that the care would be adequate - in fact, it far surpassed expectations. At all times, communication was excellent, and staff
were always competent, compassionate and sensible, calling health services appropriately and keeping us informed. Alzheimer’s left Mum confused and cross. The staff cared for her with good humour and professionalism throughout - seeing and cherishing her character underneath. Her death could not have been more peaceful, and the family better cared for. Our father always felt guilty that he could no longer care for her, but he is hugely comforted knowing how expertly she was cared for at all times to the end. We cannot thank you all enough.

Reply from Aaron Whitehead, Director of Residential Care at St Ives House

Thank you for taking the time to leave St Ives House a review. I am so sorry to hear of mums passing.
I am so pleased to hear that you were all well looked after. I will be sure to pass on your amazing comments to the team.


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Review from D B (Daughter-in-law of Resident) published on 11 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Whilst my mother-in-law was at St Ives, she had the best of care from the staff. I would recommend this beautiful place to anyone thinking of care for themselves or a member of the family.
My mother-in-law was treated with the utmost dignity right to the end of her journey. The staff were very good
to her, and I know that she enjoyed a joke with them, especially a member of staff, whom she was very fond of.

Reply from Aaron Whitehead, Director of Residential Care at St Ives House

Thank you for leaving us such a wonderful review; it really does mean the world to all the team.


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Review from Ivan B (Son of Resident) published on 11 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was very happy with the care my mother received whilst with St Ives.
The staff are second to none.
They treated her with dignity and compassion.

Reply from Aaron Whitehead, Director of Residential Care at St Ives House

Thank you for taking the time to leave us a review. Your comments mean the world to all the team at St Ives House. Wishing you all the best.


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Review from Brenda R (Resident) published on 26 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have stayed here before on two occasions, and I want to be honest here as I love St Ives House, but I found this visit that some things had changed! Due to Covid and recruitment difficulties, so shortage of staff, I found the button call response slow, noticed no steam cleaning as was done before,
especially needed with Covid about. I had some nice meals and some not so nice, and twice I didn't get breakfast, but I love the people and the place, so would come again.

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Review from Clare M (Daughter of Resident) published on 20 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to take this opportunity to say a very big thank you to all the staff at St Ives House. Nobody wants to think the day may come that you are unable to look after your own parents, but sometimes, life makes things way too complicated. Anyone, please be assured, if you think your mum, dad,
member of your family or friend needs some extra help if only for a short time, I can't think of a lovelier place. I would recommend it to anyone. PS. Dad admits he ate too much and will have to go on a diet!

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Review from C P (Daughter of Resident) published on 25 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was really impressed with St Ives House. My mother had really bad sciatica, and I was able to meet the home manager and arrange urgent respite care in 24-hours. The room and surroundings were clean, comfortable and homely. My mother was treated with kindness, and when I visited, the carers were friendly
and helpful. My mother was given the confidence to go home again.

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Review from R C (Husband of Resident) published on 16 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife was only there for 16-days, and she was very well looked after. The staff were very helpful and considerate - wonderful.

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Review from Sandy H (Daughter of Resident) published on 21 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum owned a residential home for many years, so this was always going to be tricky, but after speaking with one lady, we decided this was the right home for Mum. I honestly cannot thank the staff enough, they cared for my lovely Mum unconditionally and kept her safe during the horrid times of Covid.
Nothing was too much trouble, and they were always there for Mum and also for me, putting my mind at ease and keeping me informed of everything. I 110% recommend st Ives House; they are very welcoming, caring and just lovely people. Thank you so much for all you did for Mum.

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Review from J C (Daughter of Resident) published on 7 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad was admitted to St Ives House in September 2018, and we never regret choosing St Ives House. It's a wonderful place, and excellent care given to my dad. Staff are highly trained and treat every resident with respect based on their individual preferences. I and my family highly recommended St
Ives House to everyone, as this place is extraordinary and has excellent care provided to your loved ones. Thank you so much to all the staff and who are involved in my dad's care. We couldn't thank you all enough.

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Review from Mary T (Daughter of Resident) published on 21 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been a resident for almost four years now and as a family, we have never regretted our decision to choose St Ives House. Dad has been very settled and the staff have always treated him with love, care and respect. We have always been kept informed of any developments and we have total
confidence that Dad is in very good hands. All the staff are just so wonderful, thank you all so much.

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Review from Maureen R (Friend of Resident) published on 15 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Spotlessly clean, fresh-smelling, bright decor and furnishings. Lift always working. Residents are mostly friendly. Staff always friendly and kind, sometimes under very stressful circumstances. I have no regrets on signing my friend of over 60-years into St Ives, and if the need arose, both my husband
and myself would stay there. Most people I know have said more like a 5-star hotel rather than a care home. The other good idea is that residents do not have to sit in a circle to look at each other all day.

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Review from Paul M (Son of Resident) published on 7 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Following a serious fall, resulting in a broken pelvis and a few days in hospital, my mother was returned to St Ives House as there was nothing else the hospital could do to help her. All the staff at St Ives were brilliant in looking after her as she reached the end of her life and made every effort,
within the rules, to allow my sister and myself to visit in her final hours. My mother lives at St Ives House since it opened and had a truly wonderful life there.

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Review from Barry F (Son of Resident) published on 5 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the time of our first visit in 2018 we were and remained impressed by the quality of the environment and the professionalism of the staff. St Ives is purpose-built so no compromises have been made in ensuring that the structure and environment of the building meet all the residents' needs. Both
of my parents were residents and they were happy at all times. From my perspective, I always knew that they were safe, secure and well-cared for. The staff were well-trained but above all the house had a culture of care and compassion which was demonstrated daily by every member of the team from top to bottom. The St Ives team communicated well and I was always able to speak to a competent, well-informed member of staff when needed. All staff were very responsive to my and my parents' requirements. Both Care South head office and St Ives House were efficient, sensitive and caring when dealing with matters at the end.
I would give St Ives House and its staff the highest recommendation.

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Review from Susan B (Respite Resident) published on 21 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are excellent and have been very helpful with medical needs - planning my medical care etc. I enjoyed the company of a lot to the people who stay here. The meals are excellent. The room was very comfortable and the furnishings throughout the home lovely.

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Review from L B (Sister of Resident) published on 2 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister has only been here for two weeks, so this review must be qualified by this, added to which covid19 restricts visitors entry and only limited to short controlled visits. However, my sister was transferred here from another care home, and her demeanour has dramatically improved from calling
for help with constant agitations to being outwardly calmer and able to hold a reasonable conversation. Overall, my experience has been excellent throughout and where I have given a good, it is only because of the qualifications above.

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Review from Barbara S (Wife of Resident) published on 13 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband was admitted to St Ives back in July and I have nothing but praise for all the staff.
He is suffering from vascular dementia and during his stay has had 2 UTI’s resulting in hospital visits and several falls. Everything has been taken care of, either getting him to A&E or requesting a District
nurse or the paramedics with as little fuss as possible. What is exceptional is the fact that they always keep me informed, without trying to worry me too much.
The staff seem so caring and one gets the feeling that they treat all the residents as individuals.
I would not hesitate to recommend anyone to try out St Ives House.

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Review from Debbie V (Daughter of Resident) published on 2 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to thank the Deputy Manager, receptionists and care team for taking great care of my Dad. We chose St Ives care home for him to have some respite care, after coming out of hospital. Dad needed 24-hour care as he was unable to move by himself and this was also to give my Mum a much-needed
break as well.
St Ives have shown nothing but care and consideration to him in the five weeks he was in their care.
Even with the Covid situation the management and staff have been fantastic. It is a beautiful care home with lovely grounds.
I can highly recommend this care home.
It is a big step when you have to make a decision to send a loved one into a care home for the first time.
St Ives certainly go out of their way to make this as smooth as they can for the new resident as well as their family.

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Review from P M (Daughter of Resident) published on 26 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My father was treated with the utmost care and dignity in the last few weeks of his life and in the two years he spent at St. Ives prior to his death.

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Review from D B (Daughter of Resident) published on 18 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This facility is excellent, set in beautiful tranquil New Forest grounds. It's new so up to date facilities. They've been instrumental in prolonging my 93-year-old dad's life and making him very comfortable as he has late-stage Alzheimer's.

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Review from M C (Daughter of Resident) published on 29 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

St Ives is a superlative nursing home. It offers a safe, comfortable, clean and pleasant environment and is staff by well trained, compassionate and committed staff.
Upon her arrival, my mum was very poorly and vulnerable. Through the high quality, warm professional care of its staff she re-gained
weight, joined in group activities and her outlook improved. It has been our experience that St Ives takes sound clinical decisions based on the best interests of its residents and our family recommends St Ives House without question.

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Current Review Score: 9.8 (9.804)

Overview of Review Score

The Review Score of 9.8 (9.804) out of 10 for St Ives House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 24 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 24 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.804 for St Ives House is calculated as follows: ( (233 Excellents x 5) + (50 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 286 Ratings = 4.804

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for St Ives House is based on 24 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 24 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 11 Nov 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (7)

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Meet the Team (1)

Emma

Emma Cotton

Job Title: Home Manager

I’m Emma and I’m the very proud manager of St Ives House. I have worked with Care South for over 20 years, managing a number of their care homes in Dorset. My earliest memories of wanting to be a carer come from my childhood; Mum was a carer and it was great meeting her colleagues and being there with the residents.


I believe in a loving, caring environment for our residents; there is nothing better than spending my days with them and hearing about their life experiences, they constantly amaze me. I love my job because no two days are the same at St Ives House.