St Ives House

Horton Road, Ashley Heath, Ringwood BH24 2EE
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9.8 102 Reviews
  • St Ives House, Ringwood
St Ives House is a beautiful residential and dementia care home at Ashley Heath near Ringwood.

The home provides a warm and relaxed environment in an attractive sylvan setting, and has been carefully designed to provide comfort and convenience for residents, relatives and staff.

With 60 en-suite bedrooms and an abundance of light and space, St Ives House provides everything to make it feel homely, safe and comfortable.

St Ives House home sits on the edge of the New Forest National Park, an area of outstanding natural beauty.

Caring, expertly trained staff are on hand to provide high quality care for all levels of need – from short-term respite, to high dependency and palliative care, as well as dementia care.

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Care Provided by St Ives House

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 60 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Sheltered Housing

Good to Know

  • Person in charge
  • Emma Cotton (Home Manager)
  • Admission Criteria
    • Ages 53+
  • Room Information
    • Single Rooms (60)
    • Single Rooms with ensuite Wet Room (60)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for St Ives House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Bar/Café
  • Gardens
  • Lift
  • Minibus or other transport
  • Own Furniture if required
  • Phone Point in own room
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • St Ives operates an 'Open House' policy and encourages family and friends to visit. No limited visiting hours.


  • Parking

  • Ample parking at the onsite car park.


St Ives House Reviews (102)

Total of 102, showing 61-80
9.8

St Ives House has a Review Score of 9.8 (9.804) out of 10, based on 24 reviews in the last 2 years. Over all time St Ives House has 102 reviews.

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Review from M M (Daughter of Resident) published on 9 April 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum was made to feel cared for while maintaining her dignity, her own self. With good food and care she improved immensely. Giving medication, particularly pain relief regularly, makes a difference.

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Review from M W (Daughter-in-law of Resident) published on 11 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the first contact/viewing extremely impressed with the care manager and all the staff. My mother-in-law moved in 4 weeks ago again I cannot fault anything about the staff and home. Mother-in-law is happy and well cared for and has even been taken to her Church on the home mini-bus.

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Review from Mel S (Respite Resident) published on 11 March 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

In January I had an emergency heart bypass operation. To aid my recovery my family searched the local area for a care home. After a visit to St Ives House to review the facilities it was the obvious choice. I stayed there for 28 days. The care and support from the staff was outstanding. The welcome
was first class and the atmosphere created by the leadership, and his team, is a key factor in making this facility very special. I am sure my experience there accelerated my recovery. I am now at home - not yet fully recovered - but well on the way to returning to normal activities.
The building is very spacious, clean and represents a special home from home. The residents were very welcoming and I enjoyed many wide-ranging conversations. Special thanks.

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Review from Simon W (Son of Resident) published on 4 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been very impressed with the level of care shown to my mother since arriving at the home. All staff are extremely considerate and have gone out of their way to help my mother settle in. The care manager is very friendly and helpful and has been instrumental in our choosing this home and making
her feel very welcome!

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Review from J M (Daughter of Resident) published on 28 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot recommend St Ives Care Home highly enough. I have absolute confidence that my Mum is cared for with kindness and compassion and have no worries about her continued welfare. She has settled in so well, due in no small part to the high standards of this care home. I am very happy that she is
living here.

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Review from N T (Daughter of Resident) published on 25 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A comfortable, safe and secure environment for my mother. Staff are always on hand and are friendly, kind and reassuring. There is a very calm atmosphere in the home but at the same time offering a range of activities to keep residents engaged and occupied.

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Review from Carole P (Daughter of Resident) published on 28 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was welcomed here just before Christmas and has remained for several weeks while my mother was in hospital. She has now been able to join him while she recovers.
All inside areas of the home are spotlessly clean, beautifully coordinated and decorated and the rooms are warm and comfortable
with en-suite facilities.
The manager is very approachable and extremely helpful, nothing is too much trouble. All the staff are friendly and caring and the residents are treated with respect and patience. During his time in there my father has improved, he is encouraged to be more mobile and has interaction with other people. My mother has now settled in and is enjoying being looked after. The quality of the food is excellent with a variety of meals always on offer.
I am very happy with the care that they have received and the progress that my parents have made during their stay.

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Review from E D (Daughter of Resident) published on 24 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have welcomed the tailored care delivered to my father in an uplifting setting. All the staff from management, nursing, maintenance and support roles have been efficient, professional and approachable, creating a supportive, enabling environment where I have confidence my father will thrive.

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Review from A Z (Daughter of Resident) published on 24 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

St Ives House has been fantastic in all regards from the very first phone call made to arrange care for my parents. Every member of staff has been kind, helpful and extremely professional. My parents have flourished in this wonderful care home.

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Review from Diane B (Daughter of Resident) published on 9 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent. Mom settled in very quickly and calls St Ives "her 5-star hotel"! I know she is being well taken care of and this is very important because I live abroad permanently. I am updated regularly on her well being, behaviour and medication. I was also lucky enough to enjoy the lovely Christmas
party St Ives arranged for its residents and their families. It was so nice to see Mom happy and cheerful. This also gave me a chance to speak to other residents' family members and everyone was full of praise for St Ives. Thank you.

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Review from J D (Friend of Resident) published on 9 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My good friend is very happy here. The care is second to none. For someone who didn't wish to come to a care home, she is very content.

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Review from A T (Friend of Resident) published on 9 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A great example fo how a residential home should be run. Very impressive.

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Review from S F (Sister of Resident) published on 28 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A lovely clean, spacious home (dementia care ground floor) with doors opening onto an enclosed garden with seating areas. Kind staff, hairdresser, chiropodist- excellent. Lovely modern bedrooms with all facilities. This is the ideal home for my elderly sister to end her days, being well looked after,
in a good environment.

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Review from Wendy M (Daughter of Resident) published on 27 August 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are fortunate that my mother has been a resident since the first few weeks after St Ives House opened. She has always been treated not just very well and very competently but also with great respect, affection and empathy, much more so than I have seen in any other care home. Hardly a day goes by
without her having a visit from at least one family member and none of us have ever seen any resident treated with anything less than respect, understanding and consideration for their circumstances. My mother's care plan has been thoughtfully adjusted as her physical and mental needs have changed, and the current management team, in particular, are impressively in touch with residents' (and staff) needs and well-being. We are so glad my mother is able to live here.

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Review from M C (Daughter of Resident) published on 16 August 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has received such great care and attention to all his needs. All the staff are so attentive. The food is very well presented, with lovely homemade cakes in the afternoon. It's nice that there is not a lot of staff changes, which shows good management. It's great that I can visit anytime. it is
a lovely clean open home. Thank you to you all.

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Review from Cyril M (Relative of Resident) published on 31 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is a very well managed care home with excellent accommodation and facilities. The staff are extremely pleasant and helpful and nothing is too much trouble for them. The Manager and his assistant are always willing to discuss any concerns and if slight adjustments in the care provided are necessary
they are done in a pleasant manner. One is not made to feel uncomfortable about discussing the changing needs of the resident. I would liken St Ives House to a well run 5-star hotel and having visited many such establishments, this is the one I would choose for my wife and I should the need arise.

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Review from Sara C (Daughter of Resident) published on 3 July 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

If mum's happy we are all happy, this home is very well managed and the carers are so supportive, kind and caring towards mum. I think mum feels like they are all her family which is a lovely comforting thought, the activities have greatly improved and are more regular and engaging. I'm glad I moved
mum there 2 years ago and enjoy my visits to see her and all the residents. There is always plenty of areas to spend private quality time away from other residents if you just want to sit alone with your relative or just potter around together looking and watching the wildlife. Lovely setting.

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Review from N C (Granddaughter of Resident) published on 11 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I enjoy my visits we have found a lot of improvements recently. The staff are always welcoming and all very good.

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Review from Jennifer C (Daughter of Resident) published on 11 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are always friendly when we visit. Have been through a lot of changes in the two and a half years that my mother has been a resident. Since the new manager, there have been massive improvements all round.

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Review from Barbara H (Daughter of Resident) published on 7 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was well looked after and treated with respect. The staff were very caring and genuine. They were friendly to myself and dad's other family member, as was reception and office staff and particularly the new manager. His accommodation was exceptionally clean and the home and gardens are also
kept to a high standard.

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Current Review Score: 9.8 (9.804)

Overview of Review Score

The Review Score of 9.8 (9.804) out of 10 for St Ives House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 24 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 24 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.804 for St Ives House is calculated as follows: ( (233 Excellents x 5) + (50 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 286 Ratings = 4.804

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for St Ives House is based on 24 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 24 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 11 Nov 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (7)

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Meet the Team (1)

Emma

Emma Cotton

Job Title: Home Manager

I’m Emma and I’m the very proud manager of St Ives House. I have worked with Care South for over 20 years, managing a number of their care homes in Dorset. My earliest memories of wanting to be a carer come from my childhood; Mum was a carer and it was great meeting her colleagues and being there with the residents.


I believe in a loving, caring environment for our residents; there is nothing better than spending my days with them and hearing about their life experiences, they constantly amaze me. I love my job because no two days are the same at St Ives House.