There is an open visiting policy family and friends are welcome throughout the day. When possible visitors are asked to finish visiting at 8pm for the comfort of service users.
Free available on site parking
Swallowfield Garden Care Home has a Review Score of 8.9 (8.886) out of 10, based on 4 reviews in the last 2 years. Over all time Swallowfield Garden Care Home has 4 reviews.
Review from C S (Son of Resident) published on 11 March 2025
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Tina Oakes, Home Manager at Swallowfield Garden Care Home
Thankyou so much for your great review I have passed this to staff.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Louise O (Daughter of Resident) published on 11 March 2025
Submitted via Website •
Report
Overall Experience
5.0 out of 5
Reply from Tina Oakes, Home Manager at Swallowfield Garden Care Home
Thank you so much for your great review, I have passed this to staff.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Sheila H (Wife of Resident) published on 4 July 2023
Submitted via Website •
Report
Overall Experience
5.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from G M (Resident) published on 4 July 2023
Submitted via Website •
Report
Overall Experience
5.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
The Review Score of 8.9 (8.886) out of 10 for Swallowfield Garden Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 4 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.0 out of 5 from 4 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.844 for Swallowfield Garden Care Home is calculated as follows: ( (38 Excellents x 5) + (7 Goods x 4) ) ÷ 45 Ratings = 4.844
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 4.042 Points relating to the number of positive Reviews for Swallowfield Garden Care Home is based on 4 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 = 3.375
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 30 registered maximum number of service users is 6. 4 Positive Reviews ÷ 6 = 0.667
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 17 Nov 2022
Caring
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Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Job Title: Registered Home Manager
Joined: 2021
Registered General Nurse with over 20 years experience working in the care home sector. Experience includes. Managing general nursing unit. Leading the NHS discharge Team at WWL Hospital.
Job Title: Clinical Lead
Joined: 2022
Registered Mental Health nurse, 14 years experience working in health care sector. Worked within private health care for the past 12 years.
Job Title: Team Leader
Joined: 2022
Ashleigh likes to be known as Ash 18 years of health care experience. Worked in learning disabilities. Forensic mental health services. Home care, rehabilitation in mental health. Ash as also worked within general nursing environment.
Job Title: Care Quality Lead
Joined: 2020
Lynda is from Scotland, she has always worked in the private sector of healthcare predominately general nursing home. She was one of the first staff members in Swallowfield Gardens on its opening and will be celebrating 5 years with the company in 2025
Job Title: Support worker
Joined: 2020
Tracey's first experience of healthcare was when she joined Swallowfield Gardens. She is a great support worker who cares deeply for our service users. She has developed great relationships with the service users. Tracey will be celebrating 5 years with the company in 2025
Job Title: Activity Co-Ordinator
Joined: 2023
Iggy is the homes activity coordinator he is responsible ensuring our service users have great personal experiences whilst in the home. He has great ideas and fully involves all the service users. He works closely with family's gaining history on their loved ones that enables him to develop bespoke activities for each of our service users.
Job Title: Kitchen Manager
Joined: 2021
Simon has been with Cuerden since 2021. He and his team work to develop new and exciting menus within the home, always discussing with the service users their preferences and likes. He constantly tries new things and looks forward to the feedback he receives
Job Title: Administration officer
Joined: 2020
Samantha likes to be known as Sam, started with Cuerden care in 2020 when the home opened. She is there to support visiting families and professionals, but also supports the staff with any administrative issues. She always smiling and friendly.
