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Sycamore Heights Care Home has a Review Score of 8.4 (8.411) out of 10, based on 2 reviews in the last 2 years. Over all time Sycamore Heights Care Home has 2 reviews.
Review from D H (Daughter of Resident) published on 20 March 2025
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Heather Donnell, Home Manager at Sycamore Heights Care Home
Thank you so much for sharing your experience of Sycamore Heights and your Kind words. We strive to provide the best care and it is heart-warming to know we have has a positive impact. I have shared your words with the Team at Sycamore Heights and everyone is touched by your kind words.
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Treated with Dignity
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Value for Money
Review from J O (Friend of Resident) published on 20 March 2025
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Reply from Heather Donnell, Home Manager at Sycamore Heights Care Home
Thank you for taking the time to share your experience at Sycamore Heights. I have shared your words with the team at Sycamore Heights and Your positive review has touched the team knowing their hard work and efforts are having a positive impact on our residents and visitors.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
The Review Score of 8.4 (8.411) out of 10 for Sycamore Heights Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 5.0 out of 5 from 2 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 3.4 out of 5 from 2 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 5.000 for Sycamore Heights Care Home is calculated as follows: ( (23 Excellents x 5) ) ÷ 23 Ratings = 5
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 3.411 Points relating to the number of positive Reviews for Sycamore Heights Care Home is based on 2 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 = 3.125
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 35 registered maximum number of service users is 7. 2 Positive Reviews ÷ 7 = 0.286
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Job Title: Home Manager
I am the Manager at Sycamore Heights, bringing a wealth of experience and dedication to the role. My career in social care began at the age of 16 when I started working as a healthcare assistant in a residential home in Bedford. After over five years in that position, I transitioned to a rehabilitation unit, furthering my commitment to providing quality care. Driven to expand my skills, I trained as a nurse and gained valuable experience at Bedford Hospital during a 9-month tenure. My journey with Kingsley Healthcare began at The Willows Nursing Home, where I served as Deputy Manager. After gaining additional experience in social care, I was eager to rejoin the Kingsley Healthcare family. Recently, I have been based at Brackley Care Home, another of Kingsley Healthcare’s luxury homes. Now, I am excited to be back at Sycamore Heights, where I previously served as Deputy Manager when it was known as The Willows. I was thrilled when the opportunity arose to return and lead the team here. I am passionate about ensuring our residents receive the highest standard of care and take pride in leading a dedicated team committed to this goal.
Outside of work, I enjoy attending concerts and festivals. I also cherish the time spent socialising within my local community and being an active part of village life.
Job Title: Community Relations Manager
I have gained invaluable knowledge throughout my 15 years within the Health and Social care sector, starting by providing direct care, to team leading and then into Business Development roles. I enjoy being in a customer-facing role and supporting residents on their journeys into the company. I really like the high standards of the homes and the attention to smaller details that Kingsley Healthcare ensure in delivering quality care.
In my spare time, I enjoy cooking and eating out, watching movies, spending time with family and horse riding.
Job Title: Home Administrator
My work history has been quite varied. After acquiring a degree in fashion and textiles and working in various freelancing fashion-related roles, I moved into Sales and Customer services working for the Bedfordshire Times and Citizens Newspaper team. From this role, I progressed through Telecommunications and the recruitment sectors from Sales Representative to Business Development. I was working as a care assistant for the next 10 years. It was in care that I found a real purpose in life and absolutely love giving back and helping others through their lives. The last two years of my time at my previous job (in care) were spent as an administrator which I enjoyed immensely and that is how I came to join the Kingsley family and look forward to my continued commitment and passion within the care sector as Sycamore Heights administrator.
My hobbies centre around: Hiking, Camping, Wild Swimming, Yoga, Arts & Crafts, Comicon & Anime, Concerts & Music Festivals.
