Sycamore Park Care Home has a Review Score of 9.9 (9.926) out of 10, based on 16 reviews in the last 2 years. Over all time Sycamore Park Care Home has 38 reviews.
Review from Michael H (Son of Resident) published on 25 November 2024
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Review from Havovy C (Next of Kin) published on 9 October 2024
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Reply from Coral Abrahams, Home Manager at Sycamore Park Care Home
Thank you for your kind words, he was a pleasure to care for and he will certainly will be missed by all here at Sycamore Park.
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Review from S M (Granddaughter of Resident) published on 13 February 2024
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Review from A B (Friend of Resident) published on 13 February 2024
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Review from Holly S (Niece of Resident) published on 6 February 2024
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Review from Chelsey C (Daughter of Resident) published on 31 January 2024
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Review from Karen H (Power of Attorney of Resident) published on 30 January 2024
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Review from Jenessa S (Regular Volunteer) published on 30 January 2024
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Review from G N (Resident) published on 30 January 2024
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Review from S H (Daughter of Resident) published on 29 January 2024
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Review from L K (Daughter of Resident) published on 11 January 2024
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Review from M W (Daughter of Resident) published on 28 September 2023
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Review from Claire M (Daughter of Resident) published on 17 July 2023
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Reply from Mark Anderson, Deputy Manager at Sycamore Park Care Home
Thank you for taking the time to leave such a positive review about your experience at Sycamore Park. We continue to strive to provide the highest level of care and create a warm and welcoming environment for our residents. It is truly rewarding to know that our efforts have made a positive impact on your father's stay. Your kind words serve as a great motivation for us to continue delivering exceptional care and support. Once again, thank you for your kind words.
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Review from C C (Daughter of Resident) published on 27 June 2023
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Reply from Coral Abrahams, Home Manager at Sycamore Park Care Home
Thank you for taking the time to leave such a kind and thoughtful review; your words mean a lot to me and the team at Sycamore Park. I am thrilled to hear you had a positive experience. We strive to provide the best possible service to all of our residents, and it's great to hear we are on the right track. We have recently revamped our menus following the feedback we received at our resident and relative meetings. You and all the family will always be made welcome to pop by for a cuppa and spend time in our memory garden.
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Review from Kay L (Niece of Resident) published on 30 May 2023
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Reply from Coral Abrahams, Home Manager at Sycamore Park Care Home
Thank you so much, Kay, for your lovely review. Your uncle was a pleasure to care for in his final years, and we will all never forget that cheeky smile and his tartan scarf - he is sadly missed by us all here at Sycamore Park. Please do pop in if you are ever passing and come and see us all!
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Review from Jenny G (Daughter of Resident) published on 19 May 2023
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Reply from Mark Anderson, Deputy Manager at Sycamore Park Care Home
Thank you so much for this lovely review, Jenny, and your kind words! I am delighted that Dad enjoyed his trip out - our well-being team constantly strives to identify and achieve residents' wishes, no matter how big or small! Again, thank you for your feedback; it means a lot to all staff at Sycamore Park.
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Review from Lynn G (Daughter of Resident) published on 11 April 2023
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Reply from Coral Abrahams, Home Manager at Sycamore Park Care Home
Thank you so much, Lynn, for this lovely review - Dad was such a huge part of our Sycamore Park family, and his absence is felt by everyone. As we have said -please don't be a stranger; you will always be welcome here. From all of us at Sycamore Park!
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Review from Sarah D (Daughter of Resident) published on 9 January 2023
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Reply from Coral Abrahams, Home Manager at Sycamore Park Care Home
Thank you, Sarah, for such a lovely review. Dad is sorely missed here at Sycamore Park, as are you and your family. Please do pop in and see us if you are ever passing! We would all love to see you!
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Review from Karen B (Daughter of Resident) published on 29 September 2022
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Reply from Coral Abrahams, Home Manager at Sycamore Park Care Home
Thank you so much, Karen, for your kind words. Your Mum will be sadly missed here at Sycamore Park, and hope you all stay in touch.
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Review from Annette S (Daughter of Resident) published on 12 May 2022
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Reply from Coral Abrahams, Home Manager at Sycamore Park Care Home
Thank you so much, Annette, for such a lovely review. Your Mum was such a pleasure to care for and is sadly missed by everyone here at Sycamore Park. Sending you and your family all of our love and best wishes!
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The Review Score of 9.9 (9.926) out of 10 for Sycamore Park Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 16 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.926 for Sycamore Park Care Home is calculated as follows: ( (177 Excellents x 5) + (12 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 190 Ratings = 4.926
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Sycamore Park Care Home is based on 16 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 46 registered maximum number of service users is 9.2, which has been reached with 16 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 20 Jul 2022
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