Review from Caroline D (Daughter of Resident) published on 18 February 2022
Submitted via Website • Report

Overall Experience

My precious mum moved to Sycamore Park in November of last year. Whilst initially this is not what myself and my son wanted for Mum, it became apparent within weeks that actually she was in the best place. And what a place! The management and carers provided a service second to none. Their commitment,

love, care and compassion was nothing short of outstanding, and we cannot thank you enough. I am not allowed to name names, but you know who you are. We will never forget you and what you did for Mum during her final weeks. We had confidence that you were doing your utmost to keep Mum comfortable, involving external agencies to provide extra support. More importantly, we knew that Mum felt safe and loved, which meant the world to us.
We thoroughly recommend Sycamore Park for the care of your loved one. Outstanding!

Reply from Andrea Wood, Deputy Manager at Sycamore Park Care Home

Thank you so much for your words of kindness, and we continue to strive to deliver the best care possible. Please feel free to pop by anytime for a catch-up and coffee. Thank you once again from the team at Sycamore Park.

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Review from Duncan W (Son of Resident) published on 22 November 2021
Submitted via Website • Report

Overall Experience

My mum has been a resident at Sycamore Park for over two years now. As a purpose-built development, the facilities are first-class, compared to many of the alternative homes in converted Victorian buildings that we viewed. The staff are excellent, the food is very good, and there is a weekly programme

of activities for residents to enjoy. I really can’t fault the care Mum has received and wouldn’t hesitate to recommend Sycamore Park to other potential residents or their families.

Reply from Cheryl Norman, Acting Home Manager at Sycamore Park Care Home

Thank you for your kind words! At Sycamore Park, we strive to provide a continuously high level of care to all those who use our service.

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Review from Janie T (Daughter of Resident) published on 19 November 2021
Submitted via Website • Report

Overall Experience

The staff are very caring to the service users and very welcoming to visiting family members. Attention is given to the individual needs and personalities of the residents.
Staff have been very good at keeping family members informed and in touch with activities during the past difficult months of

the pandemic.
We were definitely made to feel part of the " family", and time is always found to listen to any concerns.

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Review from Jan C (Daughter of Resident) published on 10 November 2021
Submitted via Website • Report

Overall Experience

My mum has been a resident since May 2021, and during this time, she has been given excellent treatment by every member of staff. The home is of a very high standard, as are the staff. Each and every one of them are a credit to the company. I cannot recommend it highly enough.

Reply from Andrea Wood, Deputy Manager at Sycamore Park Care Home

Thank you for taking the time to write such a lovely review. As a home, our aim is to strive to provide the highest level of care possible. Once again, from all at Sycamore Park, thank you.

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Review from S K (Niece of Resident) published on 10 November 2021
Submitted via Website • Report

Overall Experience

My aunt has been a resident here for almost 2-years.
She has, at all times, been treated with the utmost care and consideration.
Her dignity and self-belief have always been respected.
The home is beautifully maintained, clean and welcoming. It is attractively decorated throughout.
The staff are

exceptional in their commitment to those in their care.
She has made genuine friendships with the care staff. This also includes those not directly involved in her personal care.
There does not seem to be a high turnover of staff, which must reflect upon the management.
I noticed on my last visit that they were all in new uniforms.
The precautions instigated by the pandemic are still policy, for which I am most grateful. Their caution and professionalism over these past difficult months have been exemplary.
My aunt looks at Sycamore Park as her home and is settled and content.
As her only remaining blood relative, who lives 200 miles away, this gives me peace of mind.
Thank you.

Reply from Andrea Wood, Deputy Manager at Sycamore Park Care Home

Thank you so much for your kind review. As a home, we strive to maintain the highest level of care at all times. Many thanks from all at Sycamore Park.

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Review from Maxine H (Daughter of Resident) published on 3 November 2021
Submitted via Website • Report

Overall Experience

Mum went into Sycamore Park for respite care in January 2020 and was so happy and safe there; she eventually sold her home and has never left.
The staff have been amazing, treating her with so much love, care and dignity.

Reply from Cheryl Norman, Home Manager at Sycamore Park Care Home

Thank you for your review of our care home. We strive to continue to provide a high quality of care across the board in all aspects of our home.

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Review from Mel E (Daughter of Resident) published on 3 November 2021
Submitted via Website • Report

Overall Experience

The positivity and attentiveness of everyone at Sycamore Park were outstanding. There is a culture of kindness, empathy and a need to support the residents as best they can. They make such a difference every day - a kind word, a joke, a song, lots of activities, and just being there when they are needed.

The caring industry isn't just a job - every day the staff of Sycamore Park make a difference to those they care for. They make their lives just that little bit brighter every day. Thank you for looking after Mum so well during her respite care. I'm so grateful to you all. I can't tell you what a difference it made to me to know she was safe and cared for the entire time. Thank you.

Reply from Cheryl Norman, Home Manager at Sycamore Park Care Home

Thank you for your kind words. We pride ourselves on providing high standards of care across the board in all aspects and continue to strive for this for our residents.

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Review from Gillian W (Daughter of Resident) published on 2 November 2021
Submitted via Website • Report

Overall Experience

My elderly mother moved into Sycamore Park in July 2020. She was made very welcome by the friendly staff, who were kind and gentle with her and made her feel at home. She enjoyed the food, and her birthday cakes were personalised works of art. The activities for the residents were many and varied, and

the staff did their best to involve everyone. The photos and videos posted on the home's Facebook page kept relatives in touch during the Covid-19 restrictions on visiting and were a real boon. During my mother's last weeks, when she was bed-ridden, the staff helped her to eat and drink; and during her last days, my mother was kept comfortable, and a member of staff sat with her day and night.
Overall, my mother received excellent care throughout her stay at Sycamore Park.

Reply from Cheryl Norman, Home Manager at Sycamore Park Care Home

Thank you for your kind comments. We strive to provide a continuous high standard of care for all those in our home and pride ourselves on being able to give this to our residents.

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Review from Hazel D (Daughter of Resident) published on 12 October 2021
Submitted via Postal Card • Report

Overall Experience

I cannot praise this care home enough. I find the staff helpful, polite and happy. I am relaxed and confident that my mum is being cared for in the best way possible. I would recommend this care home. I feel lucky that my mum has a place here, and I thank all the staff who care for her.

Reply from Cheryl Norman, Home Manager at Sycamore Park Care Home

Hi Hazel, thank you for your kind comments. We strive to provide a continuous high standard of care for all those in our home.

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Review from Beverley S (Daughter of Resident) published on 7 July 2021
Submitted via Website • Report

Overall Experience

Find the care home immaculate. Staff friendly and caring.
Always hard putting a relative into care, but out of necessity, we had to do this, and so pleased we found sycamore Park.
Mum enjoys her bath several times a week.
The residents are a good mix and mum has made friends.
The entertainment

offered is great from dominoes, bingo, cinema live singers outside socially distanced etc.

Reply from Ollie Bamberger, RM at Sycamore Park Care Home

Thank you very much, Beverley, for your feedback! We always strive to provide the best care possible.

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Review from Brian S (Husband of Resident) published on 11 June 2021
Submitted via Postal Card • Report

Overall Experience

The care home is excellent. The management and staff are all very caring, and nothing is too much bother for them to discuss with you when necessary. Everyone is very caring, and the atmosphere at the home is first class. Good food, and you feel very welcome whenever you are there. A first-class care

home.

Reply from Ollie Bamberger, RM at Sycamore Park Care Home

Thank you, Brian, for your lovely review; we always strive to provide the most comfortable accommodation and quality care to all our residents.

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Review from Kay E (Daughter of Resident) published on 7 June 2021
Submitted via Website • Report

Overall Experience

Sycamore Park is unlike any care home I’ve known; it is more like a hotel, the rooms and facilities are first class. It has a pretty and welcoming garden that is beautifully maintained. An all-around fantastic setting for residents and visiting loved ones. The staff are amazing, especially noted throughout

this pandemic. You can feel the loving and caring atmosphere as soon as you enter. More like a large family, home from home. Throughout this pandemic, especially when the Government guidelines didn’t allow visits at all, we, the families, on the outside have been able to ring at any time of day or night to speak to loved ones or enquire, always met with a friendly voice. Never made to feel a nuisance, even though the staff/carers must have been so busy. Pics/videos of residents and the many activities they have been provided with put on the website nearly every day so that you felt as if you were actually visiting. Thank you, Sycamore Park!

Reply from Ollie Bamberger, RM at Sycamore Park Care Home

Thank you, Kay, for your lovely review; we always strive to provide the most comfortable accommodation and experience to all our residents.

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Review from R G (Cousin of Resident) published on 6 January 2021
Submitted via Postal Card • Report

Overall Experience

Very kind, warm and caring staff. The resident seems very settled and content here and very well looked after.

Reply from Stephanie Kooner, Home Manager at Sycamore Park Care Home

Thank you so much for your kind words. We always strive to work hard to enrich our residents lives here at Sycamore Park and we en-devour to continue this.

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Review from Julie F (Daughter of Resident) published on 21 October 2020
Submitted via Postal Card • Report

Overall Experience

The best possible care home.
Fantastic care and attention.
Every member of staff, including management, are exceptional.

Reply from Stephanie Kooner, Home Manager at Sycamore Park Care Home

Thank you for your lovely review of the home. We endeavour to continue providing a high standard to care for all those we look after.

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Review from Angela C (Daughter of Resident) published on 20 October 2020
Submitted via Postal Card • Report

Overall Experience

Clean, pleasant and friendly staff.

Reply from Stephanie Kooner, Home Manager at Sycamore Park Care Home

Thank you very much for your review from all the team at Sycamore Park.

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Review from Bev D (Daughter of Resident) published on 16 July 2020
Submitted via Website • Report

Overall Experience

After the ‘kick in the teeth’ from The PM with his comment "too many care homes didn't really follow the procedures" during the coronavirus outbreak, I want to say how, as difficult as it has been for us, the relatives, we are grateful for all the procedures and practices the home has put in place to

protect our loved ones.
They acted by locking down quickly, as soon as the threat was ‘real’, not waiting for the government to tell them to lockdown, once the threat was already causing unnecessary deaths.
They have gone above and beyond to keep our loved ones protected and when the home felt the time was right, they arranged safe visits for us to see them.
They have kept our loved ones safe ‘in spite of’ rather than ‘because of’ the government ‘guidelines and assistance’ and I respect and applaud them for this.

Reply from Stephanie Kooner, Home Manager at Sycamore Park Care Home

Thank you for your kind words at this difficult time. As a home, we have your relative's best interests at heart and we endeavour to keep them as safe as possible and will continue to do so. We look forward to welcoming you back into the home when it is safe to do so.

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Review from S G (Daughter of Resident) published on 25 February 2020
Submitted via Postal Card • Report

Overall Experience

This is a delightful home, whose excellent staff ensure the residents are happy and well cared for. Well led by the management team; the home is well decorated and cleanliness paramount. The kitchen staff produce healthy, well-balanced food and wonderful cakes. Activities are led by feedback from the

residents, plus a variety of entertainment. Laundry and utility staff do their tasks to the highest standard. My mum has lived at the home for fifteen months and is nicely settled and I recognise, well cared for. I would recommend to anyone.

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Review from C P (Daughter of Resident) published on 25 February 2020
Submitted via Postal Card • Report

Overall Experience

My Mum has been in Sycamore Park for one year. The rooms are spacious. Food is delicious. Activities are great. The staff, including management, are wonderful, caring, compassionate and many are now friends to me. Mum is treated with dignity. She is always assured if things are OK, is encouraged to

say if not but has never had cause to complain. Mum has got a new lease of life and this home was the best thing for Mum.

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Sycamore Park Care Home

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