As part of Tanglewood Care Homes, they offer an open door policy, no set visiting hours.
Private car park onsite.
Cloverleaf Nursing Home has a Review Score of 9.8 (9.787) out of 10, based on 37 reviews in the last 2 years. Over all time Cloverleaf Nursing Home has 62 reviews.
Review from Victoria J (Daughter of Resident) published on 14 March 2025
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Reply from Alicia Bradon, Sales Manager at Cloverleaf Nursing Home
Thank you for your lovely review! We're delighted to hear that you and your mother had such a wonderful time at our Valentine's afternoon tea. It's always our goal to create special moments for our residents and their families, so it's fantastic to know you enjoyed the themed decorations, heart-shaped treats, and handmade gift.Your kind words about our team especially the team member who went the extra mile, will be shared with them-they will truly appreciate the recognition!
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Review from Theresa I (Daughter of Resident) published on 19 February 2025
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Reply from Alicia Bradon, Sales Manager at Cloverleaf Nursing Home
Thank you so much for your kind words and for taking the time to share your experience. We are delighted to hear that your father is settling in well and enjoying the daily activities! Our team is dedicated to providing a warm, welcoming, and caring environment, and it means a lot to know that this has made a positive impact on both your father and your family. If there is ever anything we can do to further support you, please don't hesitate to reach out. We truly appreciate your feedback and look forward to continuing to care for your father.
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Review from J W (Son of Resident) published on 31 January 2025
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Reply from Alicia Bradon, Sales Manager at Cloverleaf Nursing Home
We truly appreciate your kind words about our friendly, positive, and supportive team at Cloverleaf Nursing Home. Ensuring our residents are treated with understanding and dignity is at the heart of what we do, and we're so pleased to hear that you would highly recommend us. We're also delighted that you enjoy our excellent catering, with a variety of freshly prepared dishes cooked on-site. We appreciate your constructive feedback regarding communication between shifts and will certainly look into ways to improve this to ensure all resident requests are promptly addressed. Your insights help us continue to provide the best possible care. Thank you again for your support!
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Review from Richard M (Son of Resident) published on 20 January 2025
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Reply from Alicia Bradon, Sales Manager at Cloverleaf Nursing Home
Thank you for your kind words and for taking the time to share your experience. It's wonderful to hear that your dad feels relaxed and comfortable in his new environment - that's exactly what we strive for. We're so pleased to know that our team's friendliness and welcoming approach have made a positive impact on both your dad and your family. Your feedback means a great deal to us and inspires us to continue providing the highest level of care.
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Review from C T (Sister of Resident) published on 24 December 2024
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Reply from Alicia Bradon, Sales Manager at Cloverleaf Nursing Home
Thank you so much for your wonderful feedback! We are delighted to hear that you feel our home offers a warm, home-from-home atmosphere. Our team works hard to provide friendly, caring and personalised support, so it's heartwarming to know that their efforts make such a positive impact. We're thrilled that you enjoy the activities and find them well-tailored to everyone's needs, as ensuring a vibrant and inclusive environment is a top priority for us. It's also fantastic to hear that you and your family feel welcomed and included whenever you visit, a sense of community is so important to us. Your kind words and recommendation mean the world to our entire team. Thank you for taking the time to share your experience, and please know how much we appreciate your support.
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Review from K M (Daughter-in-law of Resident) published on 18 December 2024
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Reply from Alicia Bradon, Sales Manager at Cloverleaf Nursing Home
Thank you so much for your kind words! We're incredibly proud of our activities team and the entire team here at Cloverleaf. Their dedication to creating engaging activities and memorable events truly reflects their passion for enriching the lives of our residents. It's always wonderful to see families and friends come together and enjoy these special moments. Your feedback means the world to us, and we'll be sure to share your lovely comments with the team-they are a real credit to Cloverleaf!
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Review from K P (Daughter of Resident) published on 9 September 2024
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Reply from Alicia Bradon, Sales Manager at Cloverleaf Nursing Home
Thank you so much for your lovely review! We're delighted to hear that you and your furry friends had a wonderful time at our doggy play-date. It was truly heartwarming to see the joy and connection between the dogs, residents, and families. The smiles and wagging tails made it a memorable day for all of us!
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Review from L S (Daughter of Resident) published on 27 August 2024
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Review from Christine C (Daughter of Resident) published on 16 July 2024
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Reply from Alicia Bradon, Marketing and Communications Manager at Cloverleaf Nursing Home
Thank you so much for your kind words. We're thrilled to hear that your family is happy with the care provided to your mum at Cloverleaf. Our team strives to be kind, caring, and responsive to each resident's changing needs. It's especially heartwarming to know that your entire family feels welcomed and supported during this difficult time. Your feedback means a lot to us, and we are here for you and your mum every step of the way.
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Review from A O (Resident) published on 28 June 2024
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Reply from Alicia Bradon, Marketing and Communications Manager at Cloverleaf Nursing Home
Thank you for your kind words! We're delighted to hear that you find our environment friendly and caring for residents, carers, and visitors alike. Creating a warm and welcoming atmosphere is very important to us, and we're grateful for your feedback. If there's anything more we can do to enhance your experience, please let us know. Thank you for your support!
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Review from L A (Daughter of Resident) published on 25 June 2024
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Reply from Alicia Bradon, Marketing and Communications Manager at Cloverleaf Nursing Home
Thank you for sharing your experience with us. We understand how challenging it can be to transition a loved one into a care home, and we are glad to hear that our team at Cloverleaf has been helpful and kind to both your mum and your family during this time. Our team is dedicated to accommodating personal wishes, dietary needs, and individual preferences to ensure our residents feel comfortable and well-cared for. We are also committed to being welcoming and attentive to the needs and experiences of our visitors. Your kind words mean a lot to us, and we're delighted that you find Cloverleaf to be a lovely place with lovely people. If there is anything more we can do to support your mum or enhance your experience, please let us know. Thank you for trusting us with her care.
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Review from L D (Son-in-law of Resident) published on 25 June 2024
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Reply from Alicia Bradon, Marketing and Communications Manager at Cloverleaf Nursing Home
Thank you for sharing your positive experience at Cloverleaf Care Home. We are thrilled to hear that your mother-in-law is happy and settled and that you and your wife feel welcome and enjoy your visits. We strive to create a warm and friendly atmosphere, and it's wonderful to know that our team feels like friends to you and that you've built relationships with other residents. We love seeing families take part in our events and activities. While we understand that care can be expensive, we're glad you feel it is worth the investment for the quality and experience provided. Thank you for your kind words and continued support. If there's anything more we can do to enhance your visits or your mother-in-law's experience, please let us know.
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Review from J S (Daughter of Resident) published on 25 June 2024
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Reply from Alicia Bradon, Marketing and Communications Manager at Cloverleaf Nursing Home
Thank you for your thoughtful review and for sharing your feedback with us. We are delighted to hear that your mum has received excellent care from our team and that she values the relationships built with our long-serving carers. We appreciate your suggestions regarding breakfast cereal and sandwich variety. Providing a diverse and enjoyable dining experience is important to us, and we will certainly take your feedback into consideration to make improvements. Your mum's comfort and satisfaction are our top priorities, and we are grateful for your insights. If there are any other suggestions or concerns, please feel free to let us know. We're committed to making her experience as positive as possible. Thank you for entrusting us with her care.
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Review from S K (Friend of Resident) published on 24 June 2024
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Review from J W (Friend of Resident) published on 23 April 2024
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Reply from Alicia Bradon, Marketing and Communications Manager at Cloverleaf Nursing Home
Thank you for taking the time to share your positive experience with us! We're delighted to hear that you found our home to be lovely and welcoming. Providing engaging entertainment and activities, maintaining a clean and pleasant environment, and ensuring our team is friendly and caring are all top priorities for us. We're also pleased to hear that you found our housekeeping to be efficient and that the food looked appetising. Your feedback is greatly appreciated and serves as motivation for us to continue providing exceptional care.
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Review from Sandie D (Daughter of Resident) published on 15 April 2024
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Reply from Alicia Bradon, Marketing and Communications Manager at Cloverleaf Nursing Home
Thank you so much for sharing your experience with us! We're thrilled to hear that you always feel welcomed and valued when you visit our care home. Creating a warm and inviting atmosphere for our residents and their families is one of our top priorities, so it's wonderful to hear that you've experienced that firsthand. We're delighted to hear that your mum has settled into our home with ease and that she feels like she's part of another family here. Providing a sense of belonging and community for our residents is so important to us and we're glad that your mum has found that with us. It's fantastic to hear that your mum is taking part in many of the activities we offer and that she's thriving as a result. Our team works hard to provide a wide range of engaging and enjoyable activities and entertainment for our residents and it's heartening to hear that your mum is benefiting from them. Thank you again for taking the time to leave us a review, your feedback is greatly appreciated.
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Review from Alison J (Daughter of Resident) published on 2 April 2024
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Reply from Alicia Bradon, Marketing and Communications Manager at Cloverleaf Nursing Home
Thank you so much for sharing your experience with us. We truly appreciate your kind words and are grateful for the opportunity to care for your mum. It warms our hearts to hear that you find the care and support your mum receives to be excellent. We understand that mood swings can present challenges, especially during times like holidays, but our team is dedicated to remaining patient, respectful, and caring at all times. Your reassurance and positive review mean the world to us, and we're committed to providing a supportive environment for both residents and their families. We're thrilled to hear that you enjoy the plentiful and high-quality food options available, and we're glad that residents have the flexibility to dine in the restaurant or in the comfort of their own room. Thank you again for your feedback and for allowing us to be part of your mum's journey.
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Review from Nick F (Son of Resident) published on 28 March 2024
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Reply from Alicia Bradon, Marketing and Communications Manager at Cloverleaf Nursing Home
Thank you so much for your kind review! We're thrilled to hear that you've had a positive experience at our home. Our dedicated team members work tirelessly to ensure that each individual's needs are met with care and compassion. We're delighted that you appreciate the facilities we offer, and we're committed to providing a comfortable and welcoming environment for all our residents. It's wonderful to hear that you find our range of activities enjoyable. We strive to offer a variety of engaging activities that cater to different interests and preferences, ensuring that there's something for everyone to enjoy. Your satisfaction is our top priority, and we're grateful for your feedback.
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Review from Amelia H (Relative of Resident) published on 21 March 2024
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Reply from Alicia Bradon, Marketing and Communications Manager at Cloverleaf Nursing Home
It's heartwarming to hear about the exceptional care your step-grandmother received at Cloverleaf over the two years she was there. The dedication and compassion shown by the team not only towards her but also towards your grandad, who visited daily, truly speaks volumes about the level of care and support provided at the facility. The fact that the staff at Cloverleaf consistently organise engaging and enriching activities for the residents demonstrates their commitment to fostering a vibrant and fulfilling environment. From music and dancing classes to arts and crafts and even a dog show, it's evident that they prioritise creating positive experiences for both residents and their families.
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Review from Bek H (Granddaughter of Resident) published on 8 March 2024
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Reply from Alicia Bradon, Marketing and Communications Manager at Cloverleaf Nursing Home
What a delightful celebration for Grandma's birthday! It's heartwarming to hear that you and your family came together to make her day extra special. The tea party sounds like a wonderful gathering, filled with warmth, laughter, and, of course, delicious cake.
It's fantastic to hear that so many of Grandma's friends and fellow residents joined in the celebration, creating a sense of community and togetherness. The singing of Happy Birthday must have been a joyous moment for everyone involved.
We're thrilled to hear your positive feedback about our team and activities coordinator. Their dedication to creating engaging and enjoyable experiences for the residents is truly commendable. It's wonderful that you've had the opportunity to participate in various events and activities over the past year.
Thank you for sharing your experience and for being a part of our homely and welcoming community.
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The Review Score of 9.8 (9.787) out of 10 for Cloverleaf Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 37 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 37 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.787 for Cloverleaf Nursing Home is calculated as follows: ( (355 Excellents x 5) + (79 Goods x 4) + (6 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 441 Ratings = 4.787
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Cloverleaf Nursing Home is based on 37 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 72 registered maximum number of service users is 14.4, which has been reached with 37 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 4 Aug 2021
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Job Title: Home Manager
Joined: 2019
Working as a Deputy Manager and nurse in a care home is rewarding. I am passionate about nursing, and working as Deputy Manager at Cloverleaf means I am able to enjoy my chosen career, lead the team and get to know our residents. More recently Jill has been promoted to Home Manager of Cloverleaf, a very well-deserved promotion.
Job Title: Home Administrator
Joined: 2019
"I love being part of the Cloverleaf team. No two days are the same and every day brings something new. I feel fortunate to have been part of the core team when Cloverleaf opened and have seen the home grow wonderfully. It is pleasure to show people around our beautiful home and welcome new residents."
Job Title: Receptionist
Joined: 2021
"I love my role at Cloverleaf. When I started it was a complete change and I haven't looked back. I enjoy meeting and greeting people and getting to know them, which is the best part of my job. The residents are lovely and make every day a pleasure."
Job Title: Home Trainer
Joined: 2019
"As Home Trainer at Cloverleaf, I feel privileged to be able to support staff in their learning journey from induction and throughout their career in our Care Home."
Job Title: Senior Care Assistant
Joined: 2019
"I enjoy leading the care team on the floor at Cloverleaf. Our team is kind, caring and compassionate and we work together to deliver the quality care our residents deserve. Being with residents is what makes the job so special; everyone is like a family member. Care is truly my passion and I wouldn't want to do anything else."
Job Title: Senior Care Assistant
Joined: 2021
"I have worked in care since 1997. I still enjoy it as much today as I did then. I'm proud that I have made a great career out of my passion to care for others. We are an amazing team at Cloverleaf, and the residents make every day a pleasure."
Job Title: Activities Coordinator
Joined: 2022
"We enjoy using our creative skills for the activities and events our residents enjoy. If we put a smile on somebody's face then we know we are adding enjoyment to their day.
We love what we do and our residents make every day special and rewarding."
Job Title: Maintenance
Joined: 2021
"My role at Cloverleaf is to ensure that our residents and team members live and work in a safe, well-maintained environment. I enjoy spending time with residents and getting to know them - we often share a few laughs. I'm also on hand to put up pictures, do some painting and thing else so that residents can personalise their rooms and feel at home."
Job Title: Head Housekeeper
Joined: 2019
"I enjoy working at Cloverleaf and being part of such an amazing team. It's our pleasure to make sure the home is clean, tidy and well-presented for our lovely residents."