Tantallon House

7 Tantallon Road, North Berwick EH39 5NF
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9.7 31 Reviews
  • Tantallon House, North Berwick
Tantallon House Care Home is a £15 million luxury setting offering 70 bedrooms over a huge 3,919.81m2. Set in the lovely seaside town of North Berwick, the five star home has been purpose built and carefully designed to offer residents luxurious living where they will also receive the highest quality care and support in a place they feel comfortable and at home.

Inside and out, the home offers light and bright spaces where residents can relax or socialise with others. From the café, cinema room and hair salon to the activity room, family kitchens and the spacious garden, Tantallon House is designed be a home-from-home for all residents where they can enjoy their time with the peace of mind that they have everything they need.

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Care Provided by Tantallon House

  • Type of Service
    • Residential Home
  • Privately Owned
  • For a maximum of 70 Service Users
  • Primary Care Categories
  • Dementia
  • Eating Disorders
  • Mental Health Condition
  • Older Person Care
  • Respite Care
  • Sensory Impairment
  • Care Offered
  • Colitis & Crohn's Disease
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Stroke
  • Other Care Provided
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Crystal Soriano (Care Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (70)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Number of floors: 3

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access

Tantallon House Reviews (31)

Total of 31, showing 1-20
9.7

Tantallon House has a Review Score of 9.7 (9.742) out of 10, based on 28 reviews in the last 2 years. Over all time Tantallon House has 31 reviews.

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Review from A S (Daughter of Resident) published on 21 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mum was quite poorly when she arrived into Tantallon house after spending one month in ERI .. the staff were very caring and treated mum with dignity nothing was too much trouble .. We as a family took comfort that mum had the best care possible in the last few weeks of her life.

Reply from Crystal Soriano, Home Manager at Tantallon House

Thank you so much for your kind words! We truly appreciate your feedback and are delighted to hear that you had a positive experience with our care home. Our team is dedicated to providing compassionate, high-quality care, and knowing that we've made a difference means the world to us.


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Review from Martin L (Son of Resident) published on 11 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Care team at Tantallon House are amazing. They keep us updated about Mum's care and every time that we visit it is clear that they have a good interactive relationship with her.
She is happy and feels.."At Home!!"
it is like being in a Five Star Hotel.

Reply from Crystal Soriano, Home Manager at Tantallon House

We thank you for your kind and thoughtful review of our home. Your words truly mean a lot to the entire team who work hard everyday to provide the best possible care. It's wonderful to know that you've had a positive experience and your support helps others feel confident in our care as well.


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Review from L H (Daughter of Resident) published on 28 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff have shown compassion, patience and kindness while mum settles and adjusts to her new surroundings. During this period, staff have been quick to respond to any queries or issues which were raised. As staff get to know Mum, they are understanding how best to provide the care that Mum requires whilst
maintaining her dignity. Tantallon House is a bright and spacious care home which feels welcoming for residents and visitors.

Reply from Crystal Soriano, Home Manager at Tantallon House

Thank you so much for a positive feedback as we continually strive to deliver the optimum level of care to our residents.


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Review from Colin C (Son of Resident) published on 30 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother moved into Tantallon House from hospital on 15th November. The transfer went smoothly and she has settled into the residence well.
The staff have been very helpful and kind. Mum is always well-dressed and comfortable. She is unable to get out of bed due to general weakness from advanced cancer.
I
am very pleased with her care.

Reply from Crystal Soriano, Home Manager at Tantallon House

Thank you for your kind words, it means so much to us!


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Review from S G (Daughter of Resident) published on 18 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been a resident for over 4 weeks and we are so pleased we chose Tantallon House. Whilst this is a huge adjustment for Mum the staff have been so kind and caring, reassuring me and my family.

Reply from Crystal Soriano, Home Manager at Tantallon House

Thank you so much for your kind words and positive review. It truly means a lot to us that you feel confident about your mother's care and well-being.


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Review from C M (Wife of Resident) published on 5 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband spent the last 6 weeks of his life at Tantallon House, where he was treated with incredible care and compassion. The staff went above and beyond, not only for him but for our entire family, giving us support and space to be by his side in his final days.
Choosing a place for a loved one's
final weeks or months is such a difficult decision, but as a family, we are grateful to have had Tantallon House on our doorstep. We couldn't have chosen a more comforting, caring place for him.

Reply from Crystal Soriano, Home Manager at Tantallon House

Caring for others is incredibly rewarding. Your appreciation reminds me of why we chose this path, and we're grateful to have family who understands and recognises the heart we put into it. Thank you for sending us chocolates, such a kind gesture to all of us.


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Review from H B (Wife of Resident) published on 4 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband was in Tantallon House for two and a half months before he passed away. His care was excellent and his care workers and activity staff were very professional and caring. Myself and the family could not have asked for a better home for him to have been in.

Reply from Crystal Soriano, Home Manager at Tantallon House

Thank you for your kind words and support you shared about our dedication. Knowing that our efforts are valued by those we care makes all the difference and encourages us to keep going.


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Review from K B (Son of Resident) published on 17 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot speak highly enough of the staff. Both the carers and nursing staff were highly professional, thoughtful, kind and eased a very difficult family process. They were second to none in my father's last days, and showed great compassion; my family and I are highly appreciative. The home itself
is a lovely environment, my father was very comfortable there. Thank you to all the staff.

Reply from Crystal Soriano, Home Manager at Tantallon House

Thank you so much. We were privileged to care for your father in his last days. Your feedback is meaningful to us all.


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Review from Debbie M (Daughter of Resident) published on 23 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Tantallon House is absolutely amazing. Brought my mum in November 2023, all staff are lovely, very helpful and nothing is a problem.
The care home is spotless and no smell that you usually get in care homes.

Reply from Crystal Soriano, Home Manager at Tantallon House

Thank you so much for your positive feedback. On behalf of Tantallon, it was a privilege to have looked after your mother. Thank you for the bouquet of flowers, such a thoughtful gesture.


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Review from F D (Son of Resident) published on 3 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Following a fall, my mother's care needs changed dramatically. The manager at Tantallon was superb at finding a room and expediting the entry assessment at short notice. Having been a resident for around a month now, the whole experience for Mum has been super. The smaller communities grouped around
each corridor provide greater familiarity with surroundings and the opportunity to make friends more easily. The staff are all very friendly and take a personal interest in the residents. As her broken ankle has improved, Mum has increasingly been getting involved in a variety of activities that are organised, including day trips out, so she is enjoying a more sociable life than before moving into Tantallon. The family has been very happy with the way in which Mum is being looked after and enjoy tremendous flexibility in going in and out for visits, which are welcomed by the staff.

Reply from Crystal Soriano, Home Manager at Tantallon House

Thank you for your positive feedback. Mum is such a cheerful and positive lady, her presence brings joy to staff and fellow residents.


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Review from Sandra P (Daughter of Resident) published on 28 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Have found the staff in North Berwick excellent to date.
My mother went in March.
The staff are lovely and caring as is the management.
It is a lovely clean well-kept care home.
The office has an open-door policy which is excellent.
I always feel very comfortable going into the office if I need
to see about anything is an excellent manager.
The events manager and her team are great and try to get everyone to participate if they are able to do so.
If I can be constructive about something and this relates to all the care homes.
It would be very good if there could be some evening activities for the residents who are able. It is a long night when they have finished their evening meal to just go back and sit in their rooms.
Even getting them into a lounge, area where they can chat and have social interaction would be good.
I have spoken in the passing to some other people who were visiting and they would also be happy to see this happening.

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Review from A F (Son of Resident) published on 13 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Brilliant place! Life-changing for my mum who's made good friends with fellow residents and staff alike! Facilities are great and feels like we've been made to feel part of the family in such a short space of time. Highly recommended.

Reply from Crystal Soriano, Home Manager at Tantallon House

Thank you so much for such positive feedback. We are presently looking at ideas for evening activities.


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Review from Fiona H (Daughter of Resident) published on 16 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been resident at Tantallon House since last August. He had a few difficulties settling in but the staff were very helpful in moving him. After going through the challenging start-up phase, particularly staffing levels, they are now growing a strong and caring team. The bedrooms and communal
areas are beautifully decorated and residents are able to personalise their rooms with pictures, photos and favourite furniture. My father enjoys his meals in the dining room and the tea and cakes during the day. The activities staff organise varied trips to local cafes, gardening, birthday teas, films in the cinema and themed days with music and meals. My father enjoys these and loves the morning chair-yoga. All the staff on his floor are friendly and attentive and welcoming to my father and his visitors (including the family dog). All in all, we are delighted to have found Tantallon House and it is proving to be the perfect place for my father - now in his 90's.

Reply from Crystal Soriano, Home Manager at Tantallon House

The manager and entire team thank you for your very kind words. We always strive to enhance our residents' lives. We thank you for your review.


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Review from C A (Daughter of Resident) published on 10 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My dad is a fairly new resident and is settling in well thanks to the staff who are very kind and compassionate. They have been very responsive when we have had questions and have followed up any requests. The management seem to be really making positive changes and putting things in place to enhance
the social aspects of the home. The actual building and rooms are lovely. There are so many options and spaces to suit everyone. As a family visitor I feel very welcome and that my views are respected. Thanks so much for all your care.

Reply from Crystal Soriano, Home Manager at Tantallon House

Thank you for your valued comments. It is indeed an honor to look after your father who's singing, piano playing and dancing is a joy to witness.


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Review from Brian B (Son of Resident) published on 10 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum moved in end of December and after a bit of confusion regarding room allocation was finally moved to the correct room but still had to pay price for dearer room that she was put in to begin with that we did not agree with, this has still not been resolved. Name badges on staff members would help
residents/families.

Reply from Crystal Soriano, Home Manager at Tantallon House

Thanks for your feedback and apologies for any inconvenience. Name badges are now in place and I have liaised with head office to sort the confusion over the room rate, will liaise accordingly.


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Review from Barbara G (Sister-in-law of Resident) published on 3 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to express a massive thanks for the support from the manager and her team at Tantallon House in getting my brother-in-law a place he could call home. It was a big ask, as he had requested if he could stay at the same home his mother was in. I felt that this was really important to him.
They were outstanding in the manner it was done. His wishes and care have been person-centred around him. He has settled in well, he tells me that he has breakfast every morning with his mum and daily games of dominoes. These things are massive to him. The staff on Tantallon Ward are polite and caring. We would like to say thank you.

Reply from Ruth Stacey-kerr, Manager at Tantallon House

Thank you for your very favourable review, your comments are very much appreciated, we were very happy to help facilitate the reunion of both mum and son. It is a pleasure to be looking after your brother-in-law, to see the happy smiles while having breakfast with his mum on a daily basis, brings all the team joy. We look forward to welcoming you, on your next visit to the home.


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Review from Laura W (Granddaughter of Resident) published on 18 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandmother has been a resident at Tantallon House, Morar for 6 months. I am extremely happy with the level of care she receives and how outstanding the staff are. The home is very clean and the facilities are great. My grandmother loves living here, a new lease of life for her.

Reply from Ruth Stacey-kerr, Manager at Tantallon House

Thank you for a very positive review, it has been a pleasure to have looked after your grandmother. Hosting your wedding celebrations was an honour, it was enjoyed by all especially your grandmother which I hope will be a great comfort to you at this time.


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Review from M F (Respite Resident) published on 12 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

I was in this home for a week's respite after 2 weeks in hospital. I strongly objected to paying for 2 weeks when I only wanted one but the management were insistent on this.
In general, I was happy with my stay. The staff were pleasant and caring and the facilities were good. Some of the staff couldn't
speak very good English but got there in the end!
The food was very basic and rather disappointing. There was little variety (too much broccoli) and no finesse (no sauces etc), and the evening meals were served far too early (5 pm).

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Review from Susie W (Daughter of Resident) published on 10 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My dad has been in Tantallon House for over a year now and I'd just like to say how wonderful the carers are. They are kind, attentive, caring and as much as they can with the shortage of staff at times, make sure my dad is looked after very well, is comfortable and his needs are met.
In particular,
a staff member has been a constant in his life since his time at Tantallon Hall. She is an absolutely brilliant carer and takes her job to another level of commitment. She has great rapport with my dad and he really enjoys their chats. I have seen her with many residents and she knows each individual so well and takes time with them all, knowing exactly how to speak to each one and how to care for their individual needs.
I would also like to mention the other staff who care for dad and another staff member who is doing a special project with him about his life, to give him some 1 on 1 time as he is rarely out of bed these days.
The home is a lovely place though more staff are needed to meet the needs of the residents.

Reply from Ruth Stacey-kerr, Manager at Tantallon House

Thank you for your review, we appreciate your positive review. Your comments will be passed on to the staff within the unit. We look forward to welcoming you once again the next time you visit. Many thanks.


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Review from J W (Respite Resident) published on 26 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have just spent two weeks of respite care at Tantallon House following an operation and found their care to be excellent. The building itself is pleasant, spacious and relaxing and the staff are very helpful and caring. Meals are good, all diets being catered for. There was a very good range of activities
and outings to cater for all types of illness. Visitors are welcome and small parties of relations can be arranged on request. Overall, my experience of the home was very good, although jolly good, staffing is a problem.

Reply from Ruth Stacey-kerr, Manager at Tantallon House

Thank you for your favourable comments, it was a pleasure to have looked after you. We note your comments in relation to staffing, our staffing is monitored through our dependency tool which clearly indicates our staffing requirements for each unit, this is closely monitored and is updated on a very regular basis and in accordance with our resident's changing requirements.


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Current Review Score: 9.7 (9.742)

Overview of Review Score

The Review Score of 9.7 (9.742) out of 10 for Tantallon House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 28 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 27 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.742 for Tantallon House is calculated as follows: ( (260 Excellents x 5) + (55 Goods x 4) + (12 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 329 Ratings = 4.742

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Tantallon House is based on 27 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 70 registered maximum number of service users is 14, which has been reached with 27 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate (CI) Rating

Date: 30 Jul 2024

How well do we support people's wellbeing? Adequate

(3)
How good is our leadership? Adequate

(3)
How good is our staff team? Adequate

(3)
How good is our setting? Good

(4)
How well is care and support planned? Adequate

(3)

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

View Latest Report

Bed Vacancies

Bed Vacancies

posted 24 Mar 2025

We currently have vacancies available in our Nursing, Residential, and Dementia Care services. Our home provides a comfortable, caring environment with personalised support tailored to each individual. Whether you’re seeking long-term care or a short-term stay, we’re here to offer the care and reassurance you need.


Awards / Recognitions (0)

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Frequently Asked Questions about Tantallon House

What types of Care is Tantallon House registered for?

Older Person Care, Dementia, Respite Care, Eating Disorders, Mental Health Condition & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Tantallon House provide?

Palliative Care, Separate Specialist Dementia Care Unit & Own GP if required are other types of care provided.

How many Rooms does Tantallon House have?

There are 70 Single Rooms.

What are the Facilities & Services at Tantallon House?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Ground Floor Accommodation only, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Tantallon House to the centre of North Berwick?

1.0 mile(s) as the crow flies, distance by road may be significantly further.