Tantallon House

7 Tantallon Road, North Berwick EH39 5NF
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9.7 31 Reviews
  • Tantallon House, North Berwick
Tantallon House Care Home is a £15 million luxury setting offering 70 bedrooms over a huge 3,919.81m2. Set in the lovely seaside town of North Berwick, the five star home has been purpose built and carefully designed to offer residents luxurious living where they will also receive the highest quality care and support in a place they feel comfortable and at home.

Inside and out, the home offers light and bright spaces where residents can relax or socialise with others. From the café, cinema room and hair salon to the activity room, family kitchens and the spacious garden, Tantallon House is designed be a home-from-home for all residents where they can enjoy their time with the peace of mind that they have everything they need.

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Care Provided by Tantallon House

  • Type of Service
    • Residential Home
  • Privately Owned
  • For a maximum of 70 Service Users
  • Primary Care Categories
  • Dementia
  • Eating Disorders
  • Mental Health Condition
  • Older Person Care
  • Respite Care
  • Sensory Impairment
  • Care Offered
  • Colitis & Crohn's Disease
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Stroke
  • Other Care Provided
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Crystal Soriano (Care Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (70)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Number of floors: 3

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access

Tantallon House Reviews (31)

Total of 31, showing 21-31
9.7

Tantallon House has a Review Score of 9.7 (9.742) out of 10, based on 28 reviews in the last 2 years. Over all time Tantallon House has 31 reviews.

Overall Experience

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Date Published

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Review from I R (Daughter-in-law of Resident) published on 22 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law spent her final nine months at Tantallon Morar Home in North Berwick. Throughout, we visited her twice if not more frequently and saw staff doing their best to attend to her high level of nursing care. The level of staffing meant all those working there were very busy. Having been previously
a care assistant and now a senior social worker, I was aware of several staff members showing high levels of compassion and commitment, despite the demands on them to assist my mother-in-law. The layout of Morar resembles a five-star hotel and it is very well presented throughout. The management, accounting and billing were a little inconsistent.

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Review from J N (Daughter of Resident) published on 9 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was very touched and impressed by the care provided by the home. I also appreciated the courtesy towards and care of family members. Staff were always helpful and kind, no matter the situation, and very supportive at the end of my father's life. The facilities of the home are of an exceptional standard,
very varied, and there is plenty to do. I would highly recommend this home.

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Review from P H (Husband of Resident) published on 29 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My wife has been a resident at Tantallon House since the end of November 2023. This was initially for respite care and to their credit Tantallon House accepted her at very short notice. Since January 2024 my wife has become a permanent resident. The care home is well equipped and the staff are doing
a great job. My wife's dementia is well understood and some related behavioural issues have been well dealt with as have her dietary requirements (vegan).

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Review from S L (Daughter of Resident) published on 29 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have only to say that our experience of Tantallon House is positive. My mum has settled in well and all her care needs are being met and more! She enjoys all the social activities and always gets involved. Our family as well as mum are so pleased to see her well cared for. The staff are always very
friendly and approachable, food is delicious. Her room is always clean and tidy. Most importantly mum is safe and happy!

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Review from James C (Grandson of Resident) published on 1 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is very safe, provides great care and provides stunning views! My grandmother enjoys this very much.
The home provides my grandmother with great quality of life as we can easily visit and take her out for great walks that are almost on the doorstep of the home.

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Review from Jane D (Resident) published on 13 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Overall, excellent in every way. Only seems staff shortage to answer the buzzer when called for help. At times it can be over one hour. I have great muscle spasms and am unable to change my position due to a stroke. I get anxious and stressed when needing help and no response to my calling. I also suffer
low sugar spells and even this is not recognised when I need sugar and soya milk to bring up low sugar levels. Recently took 40 minutes to bring the required sugars to aid my relief. It seems staff don't realise the urgency.

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Review from J T (Partner of Resident) published on 16 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Tantallon House is the cleanest home I have ever seen and has very, very friendly staff. The bedrooms are like bedrooms in top hotels, also the food is first class - very good! Cannot fault anything about Tantallon House (keep up the good work) and thank you for everything you are doing to make my partner
feel safe and treat her with respect!

Reply from Gladys Somanje, Care home manager at Tantallon House

Thank you very much for your review. Very much appreciated. We are always very happy to see you visiting anytime.


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Review from Darren C (Grandson of Resident) published on 26 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandfather of 96 spent his final month at Tantallon House. The family were blown away by the care and compassion he received.
The facilities were first class and the staff were of the highest quality.
My grandad was initially reluctant to go into a care home but later said to us that we couldn’t
have picked a better place for him. He was happy and safe in his final chapter of life.

Reply from Gladys Somanje, Care home manager at Tantallon House

Thank you very much, Darren, for the feedback. Thank you for choosing Tantallon House to give care to your late grandfather. It was indeed with great pleasure to welcome the entire family at Tantallon House.


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Review from Marion T (Wife of Resident) published on 14 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The atmosphere at Tantallon House is unfailingly warm and welcoming for both residents and visitors, and nothing is too much trouble for the staff, who are always caring and considerate and seem to have an excellent rapport with the residents. I am most impressed.

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Review from Annie S (Daughter of Resident) published on 1 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I and my family had to make the decision to move my elderly mother from a care home near London, all the way to Tantallon House North Berwick, Scotland. This seemingly overwhelming, daunting task was made so relaxed and simple by the staff and management of Tantallon House. Once our final decision was
made, my mother was assessed and brought up within one week, just before Christmas. So for the first time in many years, she was able to see all of our very big family. This alone was so special.
The staff are so kind and caring, the whole home is like a home from home. It is so warm, so clean and so comfortable. The food is really good, as well as the wonderful tea and cake.
The communication with staff is really good, and we all feel much more connected in my mother's life. There is a very useful app we can use, that is very useful in part of the general communication about my mother's daily well-being and care.

Reply from Kirsty Summers, Resident Relations Manager at Tantallon House

Thank you so much for the lovely feedback, Annie. We are delighted to hear this and that Mum is so settled and content.
Please let us know anything you need moving forward.


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Review from Eilidh M (Great-Niece of Resident) published on 16 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This care home is excellent in care and facilities. The staff are so attentive and our dear Uncle more or less got one-to-one care while in as an interim patient. All the team are very attentive and friendly, this care home was lovely and for us as a family to know our uncle was getting the best of
care and attention he needed. All staff go above and beyond. We were kept informed of any decisions or further care that was necessary. The food was an added bonus as they have a top-notch chef! Everything is freshly cooked on the premises and homebaked daily. We couldn't have asked for better communication and cannot praise this lovely care home and the lovely staff enough.

Reply from Kirsty Summers, Resident Relations Manager at Tantallon House

Thank you very much for the lovely review Eilidh. We are delighted that your uncle had a wonderful experience in Tantallon House. We wish him the best. Regards, Kirsty.


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Current Review Score: 9.7 (9.742)

Overview of Review Score

The Review Score of 9.7 (9.742) out of 10 for Tantallon House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 28 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 27 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.742 for Tantallon House is calculated as follows: ( (260 Excellents x 5) + (55 Goods x 4) + (12 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 329 Ratings = 4.742

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Tantallon House is based on 27 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 70 registered maximum number of service users is 14, which has been reached with 27 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate (CI) Rating

Date: 30 Jul 2024

How well do we support people's wellbeing? Adequate

(3)
How good is our leadership? Adequate

(3)
How good is our staff team? Adequate

(3)
How good is our setting? Good

(4)
How well is care and support planned? Adequate

(3)

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

View Latest Report

Bed Vacancies

Bed Vacancies

posted 24 Mar 2025

We currently have vacancies available in our Nursing, Residential, and Dementia Care services. Our home provides a comfortable, caring environment with personalised support tailored to each individual. Whether you’re seeking long-term care or a short-term stay, we’re here to offer the care and reassurance you need.


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