Tanworth Court Nursing Home

Tanworth Lane, Shirley, Solihull B90 4DD
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8.8 28 Reviews
  • Tanworth Court Nursing Home, Solihull
Tanworth Court Nursing Home is a bespoke, newly built nursing home in Solihull that opened its doors in January 2020. The home provides accommodation for up to 60 people who require support in a residential capacity and for those with nursing needs.

Tanworth is purposely designed for those who wish to remain independent with a high level of assistance on hand should they need it.

The home features a central atrium, complete with a hair salon and beauty room, an open plan Bistro and dining areas. From the atrium, four separate bedroom wings can be accessed with each bedroom being spacious, wheelchair accessible and with an en-suite bathroom and quality furniture.

Rooms on the lower level benefit from views to the outside with many overlooking the beautiful garden.

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Care Provided by Tanworth Court Nursing Home

  • Type of Service
    • Nursing Home
  • Privately Owned
  • For a maximum of 60 Service Users
  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Offered
  • Alzheimer's
  • Head/Brain Injury
  • Hearing Impairment
  • Parkinson's Disease
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Palliative Care

Good to Know

  • Person in charge
  • Lisa Halford (Manager)
  • Admission Criteria
    • Residential / Nursing Clients
    • Ages 65+
  • Room Information
    • Single Rooms (60)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2021

Funding & Fees Guide for Tanworth Court Nursing Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,379
    • Self-Funded Residential Dementia Care from £1,379
    • Self-Funded Nursing Care from £1,379
    • Self-Funded Nursing Dementia Care from £1,379
  • (these prices are only a guideline, please contact Tanworth Court Nursing Home to find out the exact price for your requirements)

Facilities

  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Television point in own room
  • Wheelchair Access

Tanworth Court Nursing Home Reviews (28)

Total of 28, showing 1-20
8.8

Tanworth Court Nursing Home has a Review Score of 8.8 (8.767) out of 10, based on 19 reviews in the last 2 years. Over all time Tanworth Court Nursing Home has 28 reviews.

Overall Experience

  • 13
  • 8
  • 0
  • 0
  • 7

Date Published

28
2
6
19
9

Review from Christine K (Daughter of Resident) published on 24 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We brought my mother to Tanworth Court Nursing Home on 27th November for a week's respite. Her room and bathroom were clean and spacious. All staff we met were welcoming and very helpful. From our experience, we would definitely recommend this establishment.

Reply from Diane Smith, Director at Tanworth Court Nursing Home

Thank you for your kind words and for taking the time to complete this review.


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Review from D C (Son of Resident) published on 16 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Home, staff and facilities are a breath of fresh air for residents. The home is split into streets making it feel like a homely place to live. Care is second to none! Keep up the good work everyone!

Reply from diane Smith, Director at Tanworth Court Nursing Home

Thank you for your kind words and for taking the time to complete this review.


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Review from Richard O (Son of Resident) published on 11 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum has been with Tanworth Court since last year and appears to be well looked after and cared for. All the staff are very polite helpful and kind, in particular, one lady who has a good connection with my mum. I am always kept well informed and up to date regarding mum's health and welfare and mum
seems to be happy at Tanworth Court. Thank you.

Reply from diane Smith, Director at Tanworth Court Nursing Home

Thank you for taking the time to complete this review and for your kind words.


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Review from S C (Daughter of Resident) published on 5 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has lived at Tanworth Court for the past 36 months and I have seen Tanworth go from strength to strength since the arrival of the new manager. I have regular updates and no longer feel I need to be at Tanworth Court on a daily basis. The manager and her team go above and beyond, the staff
are amazing, they do not only look after Mom but us as a family too. Residents are treated with care and love. It's like one big happy family. I highly recommend Tanworth Court to anyone looking for good all-round care. If I am honest this would not have been my view 18 months ago but well done to the manager on the turnaround, can see Mom is loved.

Reply from diane Smith, Director at Tanworth Court Nursing Home

Thank you for taking the time to complete this review and for your kind words.


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Review from Jonathan J (Son-in-law of Resident) published on 4 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The standard of care is very good. The staff are kind and attentive. The premises are very clean. The reception staff are friendly and the nursing staff all over the building are very warm and friendly. I cannot fault the care. Excellent. The security is superb. Lots of love put into the building.

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Review from C H (Sister-in-law of Resident) published on 3 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister-in-law was a resident here for 13 days. In that time, all of the staff were very kind to her popping in to make sure she was comfortable and had everything she needed. Their kindness overwhelmed me at the time I needed it. Her passing was made easier through their kindness.

Reply from diane Smith, Director at Tanworth Court Nursing Home

Thank you for taking the time to do this review and for your kind words.


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Review from Amanda R (Daughter of Resident) published on 9 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

My dad went into Tanworth Court initially for respite at the end of Aug 23. On first impressions it seemed a lovely place and the staff said all the right things. About 3 weeks in and my dad had deteriorated significantly but we were reassured that they could cope with end of life care, this is where
things significantly changed. It seemed that they could not cope with my dad's needs at all.
He got significant pressure sores, which turned his heals and sacrum black. He was left in the same clothes for 3 days and 2 nights. Food and drink were left out of reach at a stage where even if he could reach, he needed help feeding and drinking.
The treatment he received (or didn't receive) caused our family great distress at an already distress full time.
In my personal opinion Prime Life need to look into the running of the home. I would also appreciate if they could return the call of the message that was left on 26th September. Please think twice before sending your loved ones here.

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Review from Adele A (Granddaughter of Resident) published on 29 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

As most places, short staffed but the carers were generally kind and doing their best but can't keep up with demand and needs of residents due to lack of staff and bad management. Rooms are nice and has a lovely garden so all seems good if you go by appearances however the care is lacking and they can
only cope with residents who need minimal care. Grandad went in pretty able to feed himself and mobilise and therefore we thought it was pretty good. Was only there for respite and he had visitors every day so we did as much as we could for him too. Unfortunately, as he declined we found the care lacking and unsafe. He ended up with several bedsores. He always looked uncomfortable and dishevelled. They didn't bother to change him or clean him. They didn't even help him eat and drink when he needed help.

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Review from Julie H (Sister of Resident) published on 24 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Very disappointing. The doctor only visits once a week and then doesn't spend time with the person. The manager is aloof and makes you feel as if you are in the wrong when asking for something. Nursing staff and carers are very kind but if something was asked for they agreed to do it or get it but never
came back. Constant noise from other people's tv's being on full blast all the time. Beware that you have to give a month's notice in writing or pay for a month's care if you want to leave.

Reply from diane Smith, Director at Tanworth Court Nursing Home

I'm so sorry that you found the care to be lacking and to have not met your expected standards. I will ask my team to look into your concerns and respond to you accordingly but on behalf of the company, please accept my apologies that you and your family did not get the service that you believed you should have.


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Review from W D (Son of Resident) published on 24 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found Tanworth Court to be an excellent care home. My father is very well looked after and all his needs are met, he is very happy here. He enjoys the activities. The staff are very friendly and helpful since he has been he has improved. Put in weight and is enjoying a better quality of life.

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Review from Tania D (Daughter-in-law of Resident) published on 18 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Very disappointing experience and one that I would not recommend to anyone. We had no contact from management who seem to think they are above everybody else! Not friendly or approachable and when we did manage to speak to them they tried to talk down to us. The carers were very hard-working but always
seemed to be short-staffed. We had to argue to get the right medication for my mother-in-law, told we couldn't be there at times even though she was on end of life. There seemed to be no handover or if there was it was poor, several times we had to tell them no food due to the fact she couldn't swallow, at one stage when she was finally on her syringe driver they still tried to give her tablets and looked shocked when we informed them that she was on the syringe driver! Unprofessional management in my opinion, lack of empathy, even once she passed nobody expressed any sympathy and I don't know how funeral directors would have entered if we weren't there! All in all a very poor show.

Reply from Diane Smith, Director at Tanworth Court Nursing Home

On behalf of the company, can I please pass on my apologies, and condolences on the loss of your mother-in-law, that the care and treatment your mother-in-law received whilst in our care, did not meet your or our expected standards. I have asked my team to undertake a full review into your concerns and to offer feedback to you and your family about their findings and how things can be improved going forward.


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Review from Veronica B (Wife of Resident) published on 18 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has recently been admitted to Tanworth Court the staff and management team go above and beyond to ensure care delivery is given to the best standards. I can honestly say the difference in care from the previous placement is outstanding. I would like to thank the staff for the time and effort
that is given to myself and my family members to ensure we are updated and comfortable in leaving him in the hands of at first total strangers but now are like family members. I can never thank you enough.

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Review from A C (Daughter of Resident) published on 18 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Carers were trying their best under very poor management and no consistency in nursing staff. We moved my father after going through a range of different concerns which even though reported were never investigated or fed back to us. There are so many beautiful nursing homes in the area that cost the
same. In my dad's words, it’s like comparing a youth hostel to a five-star hotel. Please do your research to fit your loved one.

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Review from S O (Granddaughter of Resident) published on 10 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Would not recommend anyone coming here. Poor service from them when family member was here. No handover given so carers didn’t know what was happening (Not their fault. Hardworking and overworked). Had to argue to get correct medication for family member. Told us we weren’t allowed there through the
night even though on end of life. I’m a carer, I know how it works myself. Management awful. Spoke down to us, didn’t acknowledge us when came in or introduced themselves when we first came. Would not recommend anyone coming here. Plenty of other resident's families spoke to us and said the same. We only found out things by speaking to family members. Management needs reviewing. I would never treat my relative family members how they did.

Reply from Diane Smith, Director at Tanworth Court Nursing Home

On behalf of the company, I offer my apologies that the care delivered to your loved one fell short of yours and our expected standards.


I will share your concerns with my operational team and will investigate your concerns so that no other family has to endure what you have, again please accept my apologies if you felt that the home failed to deliver a good standard of care to your relative.


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Review from A B (Daughter of Resident) published on 12 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Over the last month, I have seen a noticeable improvement in the running of the home. Much of this,, I believe, is due to the change of management and an increased complement of staff. Hopefully, this will continue into the future.

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Review from Jackie B (Daughter of Resident) published on 12 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum came to Tanworth Court Nursing Home in February and she has received the best care. All staff are lovely, food is good and it's lovely to see Mom out of her room. She seems to have settled well so thank you to all staff for the amazing care you are giving to our mom.

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Review from Maxine T (Daughter-in-law of Resident) published on 11 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother-in-law has been a resident of the care home since January 2022. There have been many issues that needed to be resolved. A new manager has recently taken over and put lots of measures in place that has significantly improved the home. Mother-in-law is now clean and well cared for. The manager
and senior staff are always on hand to answer any concerns we have.

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Review from J S (Wife of Resident) published on 11 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband is cared for my experienced staff and has settled in very well.

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Review from Mary S (Daughter of Resident) published on 3 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very caring home. Always helpful and polite carers. Office staff and management always made sure everything was as it should be. Only leaving due to travelling to visit.

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Review from Helen D (Daughter of Resident) published on 30 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was a resident here for several months and I cannot praise it highly enough. Rooms were always clean. Food was clearly homemade and plentiful. Dad was kept neat and tidy and well cared for. The staff are lovely. Towards the end of dads life he was treated the same, still washed and personal
care every 2 hours. We were allowed to stay with him for the end and staff also checked our well-being as well as dads and kept us fed and watered. I felt dad was loved and cared for until the end.

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Current Review Score: 8.8 (8.767)

Overview of Review Score

The Review Score of 8.8 (8.767) out of 10 for Tanworth Court Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 3.8 out of 5 from 19 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 3.767 for Tanworth Court Nursing Home is calculated as follows: ( (106 Excellents x 5) + (42 Goods x 4) + (29 Satisfactorys x 3) + (9 Poors x 2) + (37 Very Poors x 1) ) ÷ 223 Ratings = 3.767

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Tanworth Court Nursing Home is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 13 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 29 Apr 2022

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (1)

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Frequently Asked Questions about Tanworth Court Nursing Home

What types of Care is Tanworth Court Nursing Home registered for?

Older Person Care, Dementia, Respite Care, Mental Health Condition, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Tanworth Court Nursing Home provide?

Palliative Care is an additional type of care provided.

How many Rooms does Tanworth Court Nursing Home have?

There are 60 Single Rooms.

What are the Facilities & Services at Tanworth Court Nursing Home?

Own Furniture if required, Near Public Transport, Lift, Wheelchair Access, Gardens & Television point in own room are some of the Facilities & Services.

How far is Tanworth Court Nursing Home to the centre of Solihull?

2.8 mile(s) as the crow flies, distance by road may be significantly further.