Review from Karen S (Sister of Resident) published on 7 March 2024
Submitted via Website • Report

Overall Experience

I do not have the words to describe the many thoughts, worries and feelings generated when relinquishing care of a loved one with dementia, into a placement outside of the home. I have visited several nursing homes when looking for the right place for my sister.
When I visited Angela Grace for the

first time, I very quickly realised I liked what I saw. Eye contact from staff and smiles. Cleaning and housekeeping in operation. A light and welcoming space. The staff were busy and organised. The residents were clean and dressed well. The layout of the accommodation is not too big, giving a cosy feel, more homely. I had time to talk to staff, a nurse and the manager. I had many questions and the answers given were reassuring. I felt in my heart I had found the right place.
Two months have passed since my sister moved here. I can not thank the care staff, entertainment team, nurses and manager enough for the time and care taken to help her settle well and have the support she needs.

Reply from Lacramioara Toma, Administrator at The Angela Grace Care Centre

Thank you for taking the time to leave us a review. We appreciate your feedback and are delighted to know that our hard work and positive attitude are valued. We take great pride in our work and our sincerest hope is that it helps each one of our residents.

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Review from J S (Husband of Resident) published on 23 February 2024
Submitted via Website • Report

Overall Experience

My wife has been at The Angela Grace for 2 years + and has had great care. The whole team work as one. They all help each other. They’re friendly and welcoming, well-trained and well-managed. In fact, all aspects of the home are well managed. There are regular Relatives Meetings to keep you updated.

Management is always ready to answer questions. There’s a good atmosphere in the home. All residents are treated with patience, respect and compassion. The nurses and carers have a real connection with their residents. The home is always spotlessly clean and well-maintained. There are varied daily activities arranged by a dedicated activities team. Some are group-based and others are 1:1. Meals and snacks are well-prepared & nutritious. Medication is well managed. There’s always enough qualified nurses on duty. They give regular updates to relatives and have regular contact with the impressive local medical practice. I am very pleased my wife is being cared for at The Angela Grace.

Reply from Lacramioara Toma, Administrator at The Angela Grace Care Centre

We are really grateful for your kind comments. Our mission is to always provide the best environment at Angela Grace and treat our residents with respect and dignity. We are delighted that you have noticed the cleanliness and friendliness of our staff. This review means so much to us to continue and maintain our quality of standard in delivering care.

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Review from J G (Daughter of Resident) published on 22 February 2024
Submitted via Website • Report

Overall Experience

When visiting the home I have found it to have a positive feel with helpful staff and lots of activities for the residents. It is also clean and bright and the food provided to my mother is excellent and beautifully presented.

Reply from Lacramioara Toma, Administrator at The Angela Grace Care Centre

Thank you for your appreciation. We are happy that you have noticed the positive atmosphere we keep within the care home. Maintaining a happy and clean environment for the residents is a top priority. Your feedback means a lot to us so we will continue to commit to maintaining this.

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Review from Susan M (Daughter of Resident) published on 21 February 2024
Submitted via Website • Report

Overall Experience

All staff are very friendly to the resident and the family of the resident. The Angel Grace is exceptionally clean and welcoming. It's run with efficiency and professionalism. They always make time to answer a query. I feel my mum is in a very safe and trustworthy environment.

Reply from Lacramioara Toma, Administrator at The Angela Grace Care Centre

Thank you for your kind words. We are glad you have found our staff friendly, our facility clean, and our care efficient. Ensuring your mother feels safe and well-cared for is our top priority. Many thanks for trusting us with her care.

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Review from S F (Son of Resident) published on 21 February 2024
Submitted via Website • Report

Overall Experience

I cannot thank the team at the Angela Grace Care Home enough for the care they provided my mum in her final days and the support they gave me. My mum had been at 2 previous care homes before moving into the Angela Grace and the care and facilities at the Angela Grace were head and shoulders over the

rest. I would highly recommend it.

Reply from Lacramioara Toma, Administrator at The Angela Grace Care Centre

We are truly grateful for your heartfelt appreciation. Knowing that we had offered compassionate care to your mother and provided her with support during her final days fills us with gratitude. Your recommendation means a lot to us and we are privileged for the opportunity to have cared for her at Angela Grace.

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Review from A F (Daughter of Resident) published on 15 February 2024
Submitted via Website • Report

Overall Experience

Excellent standard of care. Staff go above and beyond to ensure that the residents are treated with the utmost care and dignity. Services and amenities are of an incredibly high standard. Without a doubt, an outstanding nursing care facility.

Reply from Lacramioara Toma, Administrator at The Angela Grace Care Centre

We are really grateful and appreciate you taking the time to share your experience with us. Our whole team works hard to keep our residents happy. Your kind words have given us valuable insight into the services that we provide here at The Angela Grace Care Centre.

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Review from Liane C (Daughter of Resident) published on 18 August 2023
Submitted via Postal Card • Report

Overall Experience

We are so pleased with the care and compassion you gave Mum and the family in the last 12 days of Mum's life that she spent at The Angela Grace Care Centre. Thank you doesn't seem enough.

Reply from Lacramioara Toma, Administrator at The Angela Grace Care Centre

We sincerely appreciate your valuable feedback. We believe that our residents deserve nothing but the best, and we’re committed to delivering just that.

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Review from Helen W (Daughter of Resident) published on 18 August 2023
Submitted via Postal Card • Report

Overall Experience

My mum spent just over a week at The Angela Grace Care Centre to receive end-of-life care. We cannot thank all at the care centre who took care of Mum and us. Every single person we come into contact with carried out Mum's care with compassion and professionalism. The atmosphere in The Angela Grace

Care Centre is something to behold with friendliness and teamwork is evident from day 1. When Mum passed they took care of us and supported us at a difficult time.

Reply from Lacramioara Toma, Administrator at The Angela Grace Care Centre

Thank you so much for sharing your experience with us. Your review brightens our day and serves as a constant reminder of why we love what we do. We’ll continue striving to provide exceptional services and outstanding clients care to make every interaction with us remarkable.

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Review from Catherine S (Friend of Resident) published on 24 April 2023
Submitted via Postal Card • Report

Overall Experience

I find the staff helpful and respectful. Nothing is too much trouble. The facility is very clean and well-managed. We have been very impressed, more to the point the resident has told us how well he's been treated and cared for. Thank you all.

Reply from Lacramioara Toma, Administrator at The Angela Grace Care Centre

Thank you very much for your glowing review. We are grateful for your kind words and for taking the time to leave us feedback.

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Review from K C (Husband of Resident) published on 2 February 2022
Submitted via Postal Card • Report

Overall Experience

Very pleased with the care provided.

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Review from Martin B (Husband of Resident) published on 2 February 2022
Submitted via Postal Card • Report

Overall Experience

My wife arrived at The Angela Grace in July 2021, suffering with dementia and presenting in a loud/agitated state. The medical staff have been so proactive in trying to reduce my wife's agitation, and all of the care staff handled my wife's challenging behaviour in a professional, and more importantly,

caring manner. Everyone to a man has made my wife's stay as comfortable as possible, and my visits, although hard for obvious reasons, are made far more palatable because of the welcome I am given.

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Review from J E (Daughter of Resident) published on 2 February 2022
Submitted via Postal Card • Report

Overall Experience

My mother is receiving end-of-life care at The Angela Grace care centre, which I am very satisfied with and which gives me peace of mind between my visits. I know she is receiving the best care and she feels happy and safe and I feel supported too. The staff are professional and friendly and relate

well to residents. The home is well managed and operates in an efficient, covid-secure way, whilst retaining a welcoming and friendly atmosphere.

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Review from Ken B (Husband of Resident) published on 2 February 2022
Submitted via Postal Card • Report

Overall Experience

My wife moved to Angela Grace care centre in late May 2021 from hospital. She had had a major stroke in January and several other conditions have kept back recovery progress. She cannot move herself at all and can only use her left arm, so feeds herself if food is ready chopped. Everything has to be

done by staff and she is wonderfully cared for - washing, moving from bed to armchair, using a hoist, adjusting her comfort position in bed, they do it all, always encouraging her. I'm welcomed every day for three hours, I see it all and am very pleased. Thank you.

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Review from Eileen C (Daughter of Resident) published on 2 February 2022
Submitted via Postal Card • Report

Overall Experience

Mum has only been in here since December. All staff have been very, very good and helpful towards Mum.

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Review from Brian W (Husband of Resident) published on 2 February 2022
Submitted via Postal Card • Report

Overall Experience

I find the Angela Grace care home is a very friendly and caring home. My wife, who is a resident, is well looked after in the environment. It is a clean and welcoming home with professional staff. I feel she is well cared for and communication with me is good. Covid restrictions have been strictly adhered

to and in a professional way. Such as assisting with covid tests, providing PPE etc. There are restrictions but they are there for the well being of the residents and are professionally handled. I would recommend this care home.

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Review from L B (Daughter of Resident) published on 12 January 2022
Submitted via Postal Card • Report

Overall Experience

Very impressed with the staff at all levels. The manager, receptionist, nurses, care assistants, activity coordinators and chefs are all caring and go above and beyond to deliver the best care possible.

Reply from Vicky Hewitt, Administrator at The Angela Grace Care Centre

Thank you for your lovely comments, we are very pleased that you are happy with our home.

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Review from Sue W (Wife of Resident) published on 30 July 2021
Submitted via Postal Card • Report

Overall Experience

My husband is in the late stages of Alzheimer's disease and came to Angela Grace in July 2020. He has always been treated with dignity and respect and the care he has received has been excellent. The result of that is that he has remained calm. As a family, we also have been supported well with easy

access to management and staff if we have questions or concerns and excellent communication of information. An amazing team.

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Review from Paul W (Son of Resident) published on 10 February 2021
Submitted via Website • Report

Overall Experience

My mother was in The Angela Grace for ten weeks after a fall at home, unfortunately, due to funding, we had to move her. While she was there, she was looked after by the staff as if she was their own Mother, we could not have been happier. We couldn’t go inside due to Covid restrictions, but we did

have some conservatory visits, she was always happy and kept on saying that the staff look after her very well. I would like to thank all of the staff for keeping us well informed of every aspect of her care and for making her stay with them a safe and happy one and for making our decision to have her cared for an easier one. Would recommend to everyone. Once again, thank you all. I have put satisfactory on the amenities that I cannot comment on having never been inside.

Reply from Jenni Ly, Marketing Manager at The Angela Grace Care Centre

Thank you for putting your trust in us to look after your mother; it was our pleasure, and we are glad to hear that she was happy with the care that she received. We wish her the best of luck at her new place.
Thanks again for taking the time to leave a review.

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Review from Dave B (Son of Resident) published on 24 July 2020
Submitted via Website • Report

Overall Experience

My mother spent two weeks in the care home before going back to her home for a few months, she was then admitted to hospital and then in need of a care home, while the authorities were sorting this out. I never expected for her to be allocated a bed in Angela Grace care home, if I could have picked

one then this would have been the one. She spent almost a year here and was looked after superbly well, the staff were exceptional even in the face of some of her "outbursts", so good luck and thank you very much; you are wonderful people.

Reply from Jenni Ly, Marketing Manager at The Angela Grace Care Centre

Wow, thank you so so much for your kind and encouraging words. It was an honour to have had the opportunity to look after your mum and we're glad to hear that you were happy with the care she received. It's been so lovely to get to know you during the process. We hope you are well. Take care, from all of us at The Angela Grace.

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Review from Andy W (Son of Resident) published on 1 July 2020
Submitted via Website • Report

Overall Experience

Mum spent the last 12 months of her life here at the end of a difficult journey with dementia. The staff were all extremely competent friendly and helpful. They really took a shine to mum and did their best for her. They always keep me informed of developments with mum and notified me of any changes.

Mum was given opportunities to join in activities and received a lot of attention from the staff.

Reply from Jenni Ly, Marketing Manager at The Angela Grace Care Centre

Thank you so much for taking the time to review The Angela Grace, it really does mean a lot - especially at times like this. It was an honour to have your mum here and for us to look after her. Thank you again for your kind words. Best wishes to you and your family.

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