The Angela Grace Care Centre

4-5 Cheyne Walk, Northampton NN1 5PT
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9.9 95 Reviews
  • The Angela Grace Care Centre, Northampton
The Angela Grace Care Centre is a family-run care home based in the heart of Northampton, offering a range of tailored care packages in a high-quality homely environment.

The home consists of a variety of spacious and cosy rooms and suites laid out over four floors, each with en-suite facilities, television and telephone points, and residents are strongly encouraged to personalise their room with their own furniture.

There is a dining room on each floor where residents can enjoy three delicious home cooked meals daily, as well as snacks in between.

Activities and events can be enjoyed in the designated activities room and residents can take advantage organised trips and outings.

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Care Provided by The Angela Grace Care Centre

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Nursing Care
  • For a maximum of 78 Service Users
  • Privately Owned
  • Other Care Provided
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Edyta Ortel (Manager)
  • Admission Criteria
    • Ages 18+
  • Room Information
    • Single Rooms (78)
    • Single Rooms with ensuite Wet Room (78)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2014
    • Number of floors: 4

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Family and friends are welcome to visit residents at any time, subject to any advice from Health Protection Agency.


  • Parking

  • A free car park is available and located at the front of the building. Due to the convenient town centre location there are numbers of other car parks available in immediate proximity. Parking charges may apply.


The Angela Grace Care Centre Reviews (95)

Total of 95, showing 41-60
9.9

The Angela Grace Care Centre has a Review Score of 9.9 (9.944) out of 10, based on 29 reviews in the last 2 years. Over all time The Angela Grace Care Centre has 95 reviews.

Overall Experience

  • 87
  • 8
  • 0
  • 0
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Date Published

95
5
19
29
66

Review from Kate C (Daughter of Resident) published on 14 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was a resident at Angela Grace for about a year. He died this month as he was in late stages of dementia. All the staff and management looked after my father with such professionalism and kindness. We could not have been happier and more grateful to have Dad at Angela Grace if he could not
be at home. The nurses took care of dad beautifully, looking after him and being mindful of his dignity. As a family, we will be forever grateful.

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Review from Alan B (Husband of Resident) published on 12 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff are very friendly and helpful. My wife can be quite difficult at times but nothing phases any of them in dealing with her care. Can't thank them enough. The home is always clean and warm. Food is of excellent quality and suited to my wife's requirements and needs.

Reply from Jenni Ly, Marketing Manager at The Angela Grace Care Centre

Thank you so much for your kind and encouraging words. We are so pleased to know that you are happy with the care your wife is receiving, and that she enjoys the food!


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Review from J P (Wife of Resident) published on 27 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Really pleasant environment. All staff greet you with a smile and communicate with you. Carers really do care, are usually very, very patient and work very hard to help residents. Agency workers vary. It is a shame that the carers have so much paperwork to do, but I understand it has to be done. The
activity team arrange many activities to encourage and engage residents who are able. The home is always very clean and welcoming.

Reply from Jenni Ly, Marketing Manager at The Angela Grace Care Centre

Thank you for reviewing The Angela Grace - we really appreciate it and I will pass on your kind words to the care staff and the activities team. Thanks again!


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Review from John M (Son of Resident) published on 25 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I couldn’t be more grateful to the staff at The Angela Grace for the wonderful care they took of my mother for the three months she was a resident. The dedicated nurses and carers were extremely attentive and did everything they could to keep her clean, comfortable and happy. My mother enjoyed her time
there, thanks entirely to the care provided by The Angela Grace. Truly the prestige of Northampton care homes. I will be forever grateful that my mother was able to die with dignity in surroundings that she loved.

Reply from Jenni Ly, Marketing Manager at The Angela Grace Care Centre

Thank you so so much for taking the time to leave such a wonderful review. Our care staff work extremely hard to provide the highest standards of care. It was an honor to have cared for your mum - she was a joy to be around and to look after. Every member of staff that was in contact with her has only amazing things to say about her...including how up to date she was with the latest gadgets! She will be greatly missed.


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Review from Fiona T (Daughter of Resident) published on 19 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am incredibly grateful to the superb staff at The Angela Grace for their fantastic care of my mum over the last few months. They have given her back her dignity again.

Reply from Jenni Ly, Marketing Manager at The Angela Grace Care Centre

Thank you for taking the time to provide us with feedback. We are so pleased to hear that our staff have helped your mum get her dignity back. Thanks again for your review.


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Review from Molly H (Wife of Resident) published on 18 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I feel that anyone staying in the Angela Grace Care Centre would have excellent care and attention. Nothing is too much trouble and the staff are very dedicated to the patients in their care. With regard to cleanliness, this is exceptional.

Reply from Jenni Ly, Marketing Manager at The Angela Grace Care Centre

Thank you so, so much for your lovely words and for taking the time to review the home. It really does mean a lot and I shall pass on your kindness to the care staff...and of course the housekeeping team. Thanks again.


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Review from A C (Friend of Resident) published on 7 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My friend feels safe and happy. She is very well looked after and the staff are really caring.

Reply from Jenni Ly, Marketing Manager at The Angela Grace Care Centre

Thank you so much for taking the time to review us, it means a lot. I'm so happy to hear that your friend feels safe and happy here. Take care.


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Review from R G (Son of Resident) published on 12 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

What stands out is how engaged and committed all staff members are to delivering high-quality care. All staff introduce themselves and are willing to help at any moment. Very impressive!

Reply from Jenni Ly, Marketing Manager at The Angela Grace Care Centre

Thank you for taking the time to review us. I will be sure to pass on your encouraging words to all our staff. Thanks again!


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Review from Sandra M (Daughter of Resident) published on 12 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was transferred to the Angela Grace Care Centre from hospital for end of life care in August. As I live in Devon, my visits are infrequent due to distance. The care/support my mother is receiving is second to none. I cannot praise the centre enough for their dedication and care. My mother
is 99 years old and very frail but I and my family can leave without worrying, just knowing she is being well looked after.

Reply from Jenni Ly, Marketing Manager at The Angela Grace Care Centre

Thank you so much for taking the time to leave such a wonderful review. We're honoured to be looking after your mum and I'm glad you have complete peace of mind knowing that she is being well cared for. We hope to see you soon and thanks again.


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Review from Evelyn W (Daughter of Resident) published on 21 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Every single person we dealt with in the home cared extremely well and with great kindness, making sure he was comfortable as could be.
They also cared for me and the family.

Reply from Jenni Ly, Marketing Manager at The Angela Grace Care Centre

Thank you so much for taking the time to submit a review and for your very kind and encouraging words - I will be sure to pass on your message to the team. Take care, from all of us at The Angela Grace.


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Review from B G (Respite Resident) assisted by family/friend published on 3 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The regular staff, on the whole, are very good with particularly helpful carers; some agency staff were difficult and unhelpful. The standard of food was generally good and wholesome, however as a coeliac and diabetic who was there for a few weeks the food was quite monotonous with a lack of fresh vegetables,
despite the kitchen staff being very helpful. When I was discharged I was given a large bag of medicines, no explanation; most of the drugs had multiple boxes of the same drug which caused problems for the carers when I got home.

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Review from W F (Respite Resident) assisted by family/friend published on 26 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Absolutely marvellous. Everything - the help, the people.

Reply from Jenni Ly, Marketing Manager at The Angela Grace Care Centre

It was a pleasure looking after your mum, thank you so much for taking the time to review us. Take care from all of us at The Angela Grace.


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Review from Derek W (Resident) published on 19 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

In for care (new knee) as I am widowed. All staff are excellent and facilities. The food is so good I have put on a bit of weight. I am very pleased.

Reply from Jenni Ly, Marketing Manager at The Angela Grace Care Centre

Wow, thank you so much for your kind words. It was a pleasure looking after you and helping you get back on your feet. You are more than welcome back at any time if you ever fancy a cuppa or a chat. Take care of yourself from all of us at The Angela Grace.


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Review from C L (Granddaughter of Resident) published on 28 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff and care are faultless. My gran is very happy here.

Reply from Jenni Ly, Marketing Manager at The Angela Grace Care Centre

Thank you so much for taking the time to review us. We're pleased your gran is happy here.


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Review from Elizabeth B (Respite Resident) published on 19 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Enjoyed my stay. Staff excellent, food and activities excellent. It was like a first-class hotel, could not get better care and support. It was excellent. Thank you.

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Review from M N (Daughter-in-law of Resident) published on 8 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff have been very helpful and have taken good care of my mother in law.
They are very patient and have ensured she is supported with all her personal care as required.
She is making good progress.

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Review from Joanne R (Granddaughter of Resident) published on 16 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Gran is loving life here! Everything has been amazing, particularly the staff. Thank you!

Reply from Jenni Ly, Marketing Manager at The Angela Grace Care Centre

Hi Joanne, we're so glad to know that your gran is loving life at The Angela Grace - all our staff work extremely hard to provide the best care they can. Thank you again for your review


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Review from Ronald Ernest H (Resident) published on 16 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My stay was a very agreeable one and I received respect and excellent and friendly treatment from all staff, doctors and all other healthcare professionals.

Reply from Jenni Ly, Marketing Manager at The Angela Grace Care Centre

Thank you for your kind review, Ronald. Staff here have enjoyed looking after you and I'll be sure to pass on your positive words - thank you!


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Review from Patricia J (Respite Resident) published on 16 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This has been a very good experience. I have been well looked after in every way. The bed was very comfortable and I slept very well, always helpful in recovery.
The staff are always helpful. I am always treated with respect.
I do know that there is a lounge but I do think that a TV in the bedroom
would be a plus.
I am going home today and I can honestly say I shall miss the friendliness and care very much.
I shall look back with gratitude on the experience.

Reply from Jenni Ly, Marketing Manager at The Angela Grace Care Centre

Thank you for taking the time to review The Angela Grace - we are constantly looking at ways we can improve, so thank you for your honesty. We have loved looking after you and helping you get back on your feet. Take care of yourself, from everyone at The Angela Grace.


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Review from Donna R (Respite Resident) published on 3 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Having spent 2 weeks in hospital with a rare condition, I was transferred to The Angela Grace for rehab.
The ensuite rooms are beautiful, (home from home) and the staff were lovely, especially the physio who quite literally got me back on my feet. I can't recommend The Angela Grace enough.

Reply from Jenni Ly, Marketing Manager at The Angela Grace Care Centre

Thank you Donna for your most amazing review. We at The Angela Grace strive for excellence and we are happy that it has not gone unnoticed. It was a pleasure looking after you. Wishing you all the best, The Marketing Manager and all the staff at The Angela Grace.


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Current Review Score: 9.9 (9.944)

Overview of Review Score

The Review Score of 9.9 (9.944) out of 10 for The Angela Grace Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 29 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 29 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.944 for The Angela Grace Care Centre is calculated as follows: ( (320 Excellents x 5) + (15 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 337 Ratings = 4.944

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for The Angela Grace Care Centre is based on 29 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 78 registered maximum number of service users is 15.6, which has been reached with 29 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 8 Jun 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (1)

Edyta

Edyta Ortel

Job Title: Care Home Manager

Joined: 2016

Edyta qualified as a nurse in 1991 and has since developed her expertise in different hospital settings such as; the surgical ward, pulmonary disease ward, and ICU in Poland.


Her experience in elderly care began in 2005 and her strengths lie in unique personal approaches to support people living in care homes, as well as their families.