The Chase

Medway Road, Huntingdon PE29 1SF
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10 39 Reviews
  • The Chase, Huntingdon
Located in the idyllic market town of Huntingdon, The Chase is a stunning care home with 61 elegantly decorated, en-suite rooms which is neatly set in beautifully landscaped gardens.

With state-of-the-art facilities that are designed to provide you with everything you need, this is your opportunity to live a life of luxury and comfort.

Their ambition is simple: To create a new generation of care home that sets new standards in service & premium facilities, all available to you.

When you move in to The Chase you leave all of your cares & worries behind you & step in to your new home without having to think about any hidden extras.

Their All-Inclusive package is available to both you & your family and means that you really can live a life more extraordinary, be pampered to your heart's content & know that everything is all already taken care of.

At The Chase, they believe that life should be lived to its most full, and that's why they provide you with everything you need to live a life more extraordinary.

Their exceptional standard of living allows you to maintain independence while having the care you need when you need it.

They offer outstanding service, luxury facilities, and care that is tailored to your individual needs.

Their aim is to provide you with a comfortable and safe environment where you can enjoy your golden years surrounded by friends, family, and a caring community.

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Care Provided by The Chase

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 61 Service Users
  • Privately Owned
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Jessa Avila (General Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (59)
    • Couples/Companion Rooms (1)
    • Single Rooms with ensuite Wet Room (59)
    • Couples/Companion Rooms with ensuite Wet Room (1)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2023
    • Number of floors: 3

Funding & Fees Guide for The Chase

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,691
    • Self-Funded Residential Dementia Care from £1,691
    • RESPITE Self-Funded Residential Care from £1,841
    • RESPITE Self-Funded Residential Dementia Care from £1,841

  • Contact us today for a free personal care assessment to determine the weekly fee tailored to your specific needs. With our all-inclusive Connaught Complete Care package, there are no hidden or unexpected costs—just exceptional care and services. Whether you require residential or dementia care, our package covers everything you need, including personalised support from our dedicated team, luxurious treatments in our spa and salon, enriching activities and exciting trips, restaurant-quality meals with beverages and a fully stocked bar private dining, guests can dine for free. You'll find a gym and personal trainer as well as chiropody which are included to improve overall health and wellbeing. At Connaught, we ensure your care experience is as fulfilling as it is transparent.
  • (these prices are only a guideline, please contact The Chase to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • All visitors to report arrival and departure in the reception system


  • Parking

  • Car parking and electric vehicle charging points


The Chase Reviews (39)

Total of 39, showing 1-20
10

The Chase has a Review Score of 10 (9.950) out of 10, based on 39 reviews in the last 2 years. Over all time The Chase has 39 reviews.

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Review from Penelope S (Sister of Resident) published on 29 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Although my brother arrived only a few weeks ago I have seen such a positive change in his outlook to life. I have not known him to be so happy for a very long time. My sincere thanks to all the staff who have contributed to making this move in his life such a positive one.

Reply from Nicola Orwin, General Manager at The Chase

Thank you so much Penelope for a very kind review of The Chase. It is our pleasure to care for your brother. Moving into care is a big decision so it is lovely to hear that you feel this has been a positive experience for him. Thank you again.


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Review from M H (Granddaughter of Resident) published on 21 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It's hard to put into words quite how incredible The Chase is. The facilities are second to none, the activities are amazing and the catering is brilliant. However, what sets the Chase apart from any other setting is the team that work there. Everyone we came into contact with was just phenomenal, so
kind, friendly and caring.
The Chase enhanced so many aspects of my Grandma's life and created the perfect setting for us to spend quality time together as a family.
In difficult times, they offered so much support and care and really felt like an extension to our family. The treated my Grandma with so much dignity and respect and everything was done to ensure she was as comfortable and happy as possible. Nothing was ever too much to ask and our experience with the Chase was truly outstanding. They allowed us to spend invaluable time together as a family and we are so incredibly grateful to every single member of the team.

Reply from Nicola Orwin, General Manager at The Chase

Thank you so much for such a kind and heartwarming review. Your words mean so much to us as a team and I will share with everyone. We absolutely loved caring for your Grandma, it was our pleasure and privilege to do so as well as get to know you all as a family, bringing so much joy and laughter into our home. Thank you again for your lovely words.


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Review from F H (Grandson of Resident) published on 21 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Incredible genuine loving staff.
The Chase was fantastic to my late grandmother and provided superb support in all ways before she passed.
The staff treat everyone as they wanted to be treated, food is nice, varied and available all the time. Drinks also available 24/7.

Reply from Nicola Orwin, General Manager at The Chase

Thank you so much for your lovely words and kind review. It was our genuine pleasure and privilege to look after your Grandma and to get to know you all as a family. I will be sure to share your feedback with the whole team.


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Review from Su L (Daughter of Resident) published on 16 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

There is a reason The Chase has wall to wall 5 star reviews. They are truly exceptional. I agree with every comment that has been written by others. The care of my mother has been consistently superb. She has benefited from the constant attention to her hygiene and diet, medical and social needs. As
a result, she improved from not knowing where she was to being an active member of the community and being able to make her own decision to stay in the Care Home environment. We have not seen her in such good form for years. Additionally, we have felt cared for and it was always a pleasure to visit the Home and be welcomed by smiling faces, offers of drinks and food etc. The team at the Home have been responsible for me changing from believing that going into a Home was the worst thing that could happen to my Mum, to the best. I would also like to extend a personal thanks to one particular member of staff putting hours into helping me through the nightmare of trying to deal with the NHS and the Social Care system.

Reply from Nicola Orwin, General Manager at The Chase

Thank you ever so much for such a lovely and kind review of The Chase. It has been our absolute pleasure to care for Mum and to have met you all as a family and I am so glad that you have had a very positive experience with us. Your kind words mean so much and I will share with the whole team.


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Review from Yvonne Q (Daughter-in-law of Resident) published on 6 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the minute we phoned to enquire if The Chase could look after my father-in-law the care, service, food, respect and dignity shown to us all was wonderful. My father-in-law sadly passed away whilst in respite care, from his first day there he was more alert, always clean and tidy and was given the
support he needed to enjoy the last weeks of his life. As a family we were given support, things were explained to us as we needed, we were all fed and watered, given the opportunity to be left in privacy to spend time with him until he passed.
I and all the family are so very grateful to all the staff for their constant communication, support and allowing us that time together. You are all very wonderful people, thank you.

Reply from Nicola Orwin, General Manager at The Chase

Thank you so much Yvonne for your very kind review. It was our genuine pleasure to look after your father-in-law here at The Chase and it was lovely to get to know you all as a family. I will ensure your very kind words are passed onto the rest of the team here at The Chase.


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Review from A K (Respite Resident) published on 20 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Used as respite care following major surgery. Just what I needed. Rest, time and being well attended to. Now feel able to slowly get back to normal life.

Reply from Nicola Orwin, General Manager at The Chase

Thank you so much for your kind review. It was a pleasure to meet and get to know you and we are very glad that you are feeling well rested now. As we said, you are always welcome at The Chase.


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Review from C H (Daughter of Resident) published on 19 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been delighted with the team the surroundings and the culture at The Chase care home. Honestly, it is not like any type of care provision I have ever experienced!
When you arrive it's more like a 5-star hotel than a care home - but what goes on behind the scenes, the carers, the catering, the
housekeeping - in fact without exception, every element and every person who is part of this underpins that first impression! I can't think of anywhere that could do a better job of looking after my 91-year-old mother-in-law! Just inspiring!

Reply from Nicola Orwin, General Manager at The Chase

Thank you so much for an incredibly kind review of The Chase. We really love looking after your Mother in Law and we have enjoyed getting to know you all as a family. We are glad to hear you are happy and satisfied with the care your Mother-in-law is receiving with us. I will be sure to pass on your kind words to the rest of the team. Thank you again.


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Review from L H (Friend of Resident) published on 16 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This care home really is luxury. Everything is of high quality the care is exceptional. If a resident wants something or wants to do something it is provided promptly. My favourite thing about this place though is that the dementia residents are spoken to like people rather than an inconvenience. Having
previously witnessed the difference it's nice to see somewhere that knows how to be around people with dementia. The relationship manager certainly sold this place to my friend and her family but it was nice to see that that relationship is still ongoing when she came to see my friend while I was visiting the other day. My friend lit up when she saw her. And the way she was with her almost made me cry she was so warm. But it isn't just her. All of the staff are so patient and friendly. They treat the residents more like family than work.
It must be noted that not only do they look after the residents but everyone that walks through the door.

Reply from Nicola Orwin, General Manager at The Chase

Thank you so much for your very kind review of The Chase. It is our genuine pleasure to care for your friend and we pride ourselves on ensuring our care is also felt by you as the friends and loved ones of our residents. It is always lovely to see you and others from your friendship group in the home, you know you are always welcome. I will ensure your feedback is passed to the team - thank you again.


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Review from R W (Friend of Resident) published on 12 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Chase is unlike any care home I've experienced, it seems more like a luxury hotel than a care home. The rooms are smart and the amenities are great. They offer lots of different forms of entertainment as well, along with great food. I'd definitely recommend seeing for yourself how welcoming the
place is, staff included.

Reply from Nicola Orwin, General Manager at The Chase

Thank you so much R for your kind review of The Chase. We are so glad to hear that you felt welcome with us and enjoyed our home - you are always welcome! Thank you again.


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Review from Pauline B (Wife of Resident) published on 28 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Extremely welcoming and friendly environment. Very positive attitudes. Excellent advice. Great encouragement to join in activities. Always welcomed with coffee etc and willing to show around at all times. All the employees are lovely.

Reply from Nicola Orwin, General Manager at The Chase

Thank you so much Pauline for such a kind review of The Chase, we really appreciate your feedback and I will ensure this is passed on to the team. Thank you again and all the best to you and your husband.


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Review from L B (Daughter of Resident) published on 17 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We visited my mum. She has been at The Chase, Huntingdon for just over a month. We are very happy that she is now settled and surprised how quickly she has made friends and is enjoying the activities at The Chase. The staff are wonderful, kind and friendly. We have seen a huge improvement in Mum's mobility
and she is very happy. P.S, the lunch was excellent. Kind regards.

Reply from Tanya Jackson-Turner, Admin at The Chase

Thank you so much for your lovely review of The Chase. It is our pleasure to have Mum here as part of our family. I will make sure your feedback is passed on to the whole team.


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Review from Sharon A (Daughter-in-law of Resident) published on 7 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After looking at several care homes to place my mother-in-law in for some much-needed respite, we chose The Chase in Huntingdon as we loved the atmosphere and felt it was the right fit for her. The staff were lovely and when my son dropped in for a surprise visit he mentioned how the staff all greeted
his grandma by name. I would definitely use The Chase again for respite knowing that she would be well cared for and safe.

Reply from Nicola Orwin, General Manager at The Chase

Thank you so much Sharon for your very kind review of The Chase. It was our absolute pleasure to look after your mother-in-Law. We are grateful for your feedback and I will be sure to pass this on to the whole team!


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Review from Gary B (Son-in-law of Resident) published on 5 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The level of care and service is just outstanding. My mother-in-law has been here a month now and in her words 'What is there not to like!'. We have joined twice for lunch and the food is excellent.

Reply from Nicola Orwin, General Manager at The Chase

Thank you so much for your kind review of The Chase. I am so pleased to hear that your mother-in-law is happy with her care and the service at The Chase, it is absolutely our pleasure to have her here with us. Thank you for your feedback, it is so appreciated.


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Review from Judy S (Respite Resident) published on 21 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I required some recuperation after an emergency cancer operation. This suited my needs completely. Very difficult to fault. The surroundings, rooms and facilities were great and all the staff were first class. All were willing to give a great deal of help in every way including making sure visiting
relatives were looked after too. Lovely atmosphere. I would highly recommend it to anyone. Look no further for a short or long stay.

Reply from Nicola Orwin, General Manager at The Chase

Thank you so much Judy for your very kind review of The Chase. It was a real pleasure to have you stay with us while you recuperated. We do hope you are doing well in the rest of your recovery. Thank you again.


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Review from Dawn S (Respite Resident) published on 15 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As I was the only resident I had staff and management only for the first three days to talk with! They made me very welcome and I had the choice of all the ground floor rooms. I chose number 15 as I found it looked out over the more private, quieter back garden and the sunsets! All the rooms were roomy
and attractively furnished, most had a patio with wrought iron table and chairs. Thank you all for the care you gave me. Menu's had lots of choice and meals were delicious! Activities have increased in the later months and very enjoyable too! I'm missing you all but enjoying setting up my home again!

Reply from Nicola Orwin, General Manager at The Chase

Thank you so much Dawn for your feedback and your kind words. It was so wonderful to have you stay with us and for you to be the very first resident at The Chase! It is lovely to read your feedback on the delicious meals and the activities. I am glad you are enjoying setting up your home again! We do miss you here and we are hoping we will see you very soon for a visit!


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Review from K C (Daughter of Resident) published on 19 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Carers were absolutely brilliant with us and our father. The best carers we've seen.

Reply from Nicola Orwin, General Manager at The Chase

Thank you so much for your kind review. We really enjoyed getting to know your father and we really look forward to seeing him again soon! I will ensure your positive feedback is passed to the team. Thank you again.


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Review from Jill C (Daughter of Resident) published on 31 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum went to the care home, initially, as a respite break after leaving hospital. Within two weeks she had made many friends, loved the weekly outings and was beginning to become more confident and learning how to socialise again, after being quite isolated in her own home.
She requested to stay
longer on respite care and then made the decision to become a full-time, permanent resident.
The transition was very easy and moving to the local doctor was very smooth. It is very helpful that the community matron visits weekly and is always contactable by phone if there are any queries.
The home is incredibly inviting, warm and friendly. Staff are on hand with a happy smile to help with anything you may need.
Sadly and unexpectedly, my mum passed away earlier this month. All the staff and the management team were amazing, helping me through a very difficult time. I am still in contact with the home and they continue to check in with me to ensure I am ok and my family are well.

Reply from Nicola Orwin, General Manager at The Chase

Thank you so much Jill for such a lovely review and your very kind words. It really was our pleasure to look after Mum as well as get to know you and your family. We miss Mum's lovely smile but some very special memories were made. Wishing you all the best and thank you again.


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Review from Clive W (Son of Resident) published on 29 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A smart well-appointed care home, giving residents an excellent range of options and services to take advantage of should they wish to participate. The provision of a personal telephone line was a particularly useful facility. The staff are always friendly and attentive.

Reply from Nicola Orwin, General Manager at The Chase

Thank you so much for your lovely review and kind words. It was our pleasure to take care of your father throughout his stay with us and we do hope he will drop in to see us soon. I will ensure your feedback is passed onto the team.


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Review from Kathleen G (Respite Resident) published on 25 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My stay at The Chase Care Home was excellent. The staff were extremely caring and very understanding of my particular needs at the time. The accommodation was like living in a five-star hotel and of course, all-inclusive. The food was excellent. They also had a hairdresser and spa where you could have
any treatments. The events manager organised entertainment for residents and outings. My stay included Christmas 2023 where residents and their guests were provided with an excellent Christmas dinner and as I say, all-inclusive.

Reply from Nicola Orwin, General Manager at The Chase

Thank you so much, Kathleen, for such a lovely review and your very kind words. It was our pleasure to have you here with us. I am so glad you were able to enjoy our facilities, we really enjoyed getting to know you and we do hope you will come to visit us soon. Take care and thank you again.


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Review from Jane L (Daughter of Resident) published on 22 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our experience of The Chase has been absolutely first-class from every angle. After a long and difficult stay in hospital, Mum came to The Chase for respite care. Not only has she improved massively from the exceptional care and facilities provided, our family have very much appreciated the welcoming
environment and support which is in a different world from caring for someone in hospital or at home.
Every member of staff has gone above and beyond, from the carers, physiotherapists, managers, administrators, receptionists, chefs, to name a few. They truly are an exceptional team and a pleasure to know.
Mum has enjoyed her stay and flourished there. She would also highly recommend The Chase.

Reply from Nicola Orwin, General Manager at The Chase

Thank you so much for such a kind review of The Chase. It was our absolute pleasure to care for Mum and to see how she progressed throughout her time was amazing. We really do wish her all the best in her continued recovery. I will be sure to pass your kind words on to the team here.


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Current Review Score: 10.0 (9.950)

Overview of Review Score

The Review Score of 10 (9.950) out of 10 for The Chase is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 39 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 39 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.950 for The Chase is calculated as follows: ( (438 Excellents x 5) + (21 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 460 Ratings = 4.95

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for The Chase is based on 39 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 61 registered maximum number of service users is 12.2, which has been reached with 39 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (2)

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Meet the Team (2)

Lauren

Lauren Keen

Job Title: Deputy Manger

Joined: 2023

I am overjoyed to start this new venture with The Chase. I have worked in the Care Industry since leaving school 19 years ago. My passion is being able to support people to live their lives to the fullest. I absolutely love being able to contribute to the delivery of exceptional care and wouldn’t change my career for the world. I am so excited to share my drive with the rest of the team and look forward to welcoming our residents to live a life more extraordinary.


Joanne

Joanne King

Job Title: Administrator

Joined: 2023

Hi, my name is Joanne King, and I am really excited to share that I am going to be the Administrator at The Chase Care Home,


I have worked within the Health and Social Care Sector for over 20 years in various positions from Home Administrator to Regional Head of Business.


I like to further myself & during my career, I have completed multiple NVQs within Business Administration, and Management and finally achieved my Level 5 Diploma in Leadership and Management.


I have always had a passion for supporting people to live their best life to the full and my values incorporate those of Connaught Care to ensure that each person is able to live a life more extraordinary.


I can't wait to meet you all when we open the doors to our beautiful new all-inclusive care home.


Frequently Asked Questions about The Chase

What types of Care is The Chase registered for?

Older Person Care, Dementia, Respite Care, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does The Chase provide?

Palliative Care, Convalescent Care, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does The Chase have?

There are 59 Single Rooms and 1 Couple/Companion Room.

What are the Facilities & Services at The Chase?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is The Chase to the centre of Huntingdon?

1.0 mile(s) as the crow flies, distance by road may be significantly further.