The Chase

Medway Road, Huntingdon PE29 1SF
Submit a Review
10 39 Reviews
  • The Chase, Huntingdon
Located in the idyllic market town of Huntingdon, The Chase is a stunning care home with 61 elegantly decorated, en-suite rooms which is neatly set in beautifully landscaped gardens.

With state-of-the-art facilities that are designed to provide you with everything you need, this is your opportunity to live a life of luxury and comfort.

Their ambition is simple: To create a new generation of care home that sets new standards in service & premium facilities, all available to you.

When you move in to The Chase you leave all of your cares & worries behind you & step in to your new home without having to think about any hidden extras.

Their All-Inclusive package is available to both you & your family and means that you really can live a life more extraordinary, be pampered to your heart's content & know that everything is all already taken care of.

At The Chase, they believe that life should be lived to its most full, and that's why they provide you with everything you need to live a life more extraordinary.

Their exceptional standard of living allows you to maintain independence while having the care you need when you need it.

They offer outstanding service, luxury facilities, and care that is tailored to your individual needs.

Their aim is to provide you with a comfortable and safe environment where you can enjoy your golden years surrounded by friends, family, and a caring community.

Show The Chase on the Map

Care Provided by The Chase

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 61 Service Users
  • Privately Owned
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Jessa Avila (General Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (59)
    • Couples/Companion Rooms (1)
    • Single Rooms with ensuite Wet Room (59)
    • Couples/Companion Rooms with ensuite Wet Room (1)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2023
    • Number of floors: 3

Funding & Fees Guide for The Chase

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,691
    • Self-Funded Residential Dementia Care from £1,691
    • RESPITE Self-Funded Residential Care from £1,841
    • RESPITE Self-Funded Residential Dementia Care from £1,841

  • Contact us today for a free personal care assessment to determine the weekly fee tailored to your specific needs. With our all-inclusive Connaught Complete Care package, there are no hidden or unexpected costs—just exceptional care and services. Whether you require residential or dementia care, our package covers everything you need, including personalised support from our dedicated team, luxurious treatments in our spa and salon, enriching activities and exciting trips, restaurant-quality meals with beverages and a fully stocked bar private dining, guests can dine for free. You'll find a gym and personal trainer as well as chiropody which are included to improve overall health and wellbeing. At Connaught, we ensure your care experience is as fulfilling as it is transparent.
  • (these prices are only a guideline, please contact The Chase to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • All visitors to report arrival and departure in the reception system


  • Parking

  • Car parking and electric vehicle charging points


The Chase Reviews (39)

Total of 39, showing 21-39
10

The Chase has a Review Score of 10 (9.950) out of 10, based on 39 reviews in the last 2 years. Over all time The Chase has 39 reviews.

Overall Experience

  • 39
  • 0
  • 0
  • 0
  • 0

Date Published

39
5
16
39
0

Review from G W (Respite Resident) published on 17 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The standard of care which I received at The Chase and what I observed apply in the treatment of other residents either stood at or approached excellence. Throughout their duties the genuinely caring and encouraging attitudes of Chase Staff to their patients I found were 'very impressive' and of the
very best that ever I have observed. I send further sincere thanks for the treatment I received at The Chase.

Reply from Catherine Frost, General Manager at The Chase

Thank you so much for such a lovely review, we really enjoyed having you stay with us here at The Chase and we do hope that you will drop in to see us when you can. It was our pleasure to care for you for your respite stay. I will ensure your wonderful comments are passed on to the whole team here at The Chase. Thank you again and take care.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jane P (Daughter of Resident) published on 13 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum went in for 2 weeks respite care and we all found every aspect of her stay top quality. The staff are so welcoming and jolly, the care is exceptional and efficient and the food is delicious. The atmosphere is always friendly with some form of activity to entertain the residents each day. Mum is
happy and relaxed there and has decided to move in permanently. We can’t recommend it enough.

Reply from Nicola Orwin, General Manager at The Chase

Thank you so much for such a wonderful review. We really love having Mum and yourselves here as part of The Chase family and we are thrilled that Mum has now decided to stay with us permanently! It is our pleasure to look after her!


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Tilly T (Daughter of Resident) published on 22 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can not impress upon you enough how amazing The Chase Care Home is. After 5 very difficult weeks in hospital, my mother arrived at the Chase. From the moment she went through the door, nothing was too much trouble. Her room and ensuite were beautiful. She had a big team looking after her, carers,
nurses, etc. The meals were beautiful, and available for the family too. But the most important part of her stay was the incredible level of kindness my mother received. They gave us peace of mind. And her care wasn't just perfunctory they made it fun for her, even encouraging her to have a cheeky drink in the evening! The staff were also very good at keeping us up to date with my mother's health issues. When she realised she didn't have long she decided she wanted to stay there till the end, as a family we agreed it was for the best. I was called as soon it became obvious the end was close, she was never alone, flowers were put out for her and aroma therapy was too. She had the end she wanted.

Reply from Nicola Orwin, General Manager at The Chase

Thank you so much for your incredibly kind words and feedback. It was our absolute pleasure and privilege to take care of your lovely mother in her last weeks. The team all enjoyed getting to know her and yourselves as a family and I am so glad that you felt you had peace of mind especially when the end was near. Thank you again for taking the time to feedback, during what will undoubtedly be a very difficult time for you all. I will ensure your comments are shared with the whole team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Helen H (Daughter of Resident) published on 22 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother went into The Chase in October for a short stay, partly for respite care and also to see how she would take to a permanent move to a care home, given her physical infirmities. I visited several in the area prior to this and The Chase impressed me the most. The building is new and well-designed
for its purpose, and furnished with care - it looks fabulous, much more like a really good hotel and not at all clinical. The staff are delightful and really go above and beyond; they are excellent. The general ambiance is calm but there's always something going on. I can also say that her visitors were given a warm welcome (and parking is easy). My mother was very impressed and stayed longer than she had originally intended. She is currently home but has made the decision to move back to The Chase as a permanent resident and will do so later this month. We are all very pleased with her decision and she's looking forward to the move. What more could anyone ask for?

Reply from Nicola Orwin, General Manager at The Chase

Thank you so much for such a lovely review and feedback of our home. It has filled me with pride. We loved taking care of your mother and we are really looking forward to her coming back as a permanent resident and joining The Chase family again! I will ensure your comments are shared with the whole team - thank you again!


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from C R (Respite Resident) published on 20 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband went in for 12 days of respite care. Everything about the Chase was amazing from the staff to the food to the accommodation. He was treated with respect and dignity and was able to do what he wanted when he wanted. A real home-from-home environment.

Reply from Catherine Frost, General Manager at The Chase

Thank you so much for your review of The Chase. It was our pleasure to have your husband stay with us and we enjoyed getting to know him during his time with us. I look forward to sharing your kind words with the team. Wishing you both all the best!


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Mark D (Son of Resident) published on 6 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father went into the Chase Care Home for respite for a few weeks. The quality of care is first-class. The carehome is like a 5 star hotel. The staff are amazing and nothing is too much trouble! He came home for two weeks and missed it so much he wanted to go back for a few more weeks.

Reply from Nicola Orwin, General Manager at The Chase

Thank you so much for your kind words. We love having dad here with us, we will pass on your feedback to the team who I am sure will really appreciate it!


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from L J (Niece of Resident) published on 11 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our aunt moved into the home as soon as it was opened and the difference in her is amazing. She is enjoying the wonderful food and has started to put some much needed weight back on and is also beginning to enjoy all the events and activities available. All the staff are very dedicated and helpful and
can’t do enough for her.

Reply from Catherine Frost, General Manager at The Chase

Thank you so much for your wonderful feedback! We are delighted that your aunt is enjoying her time with us at The Chase, I look forward to sharing this with the team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Kerry C (Daughter of Resident) published on 9 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum stayed for some respite care for three weeks. The staff are so friendly and welcoming and nothing was too much trouble. The food and service was outstanding. They really looked after mum so well and we will definitely be booking another stint of respite next year. Thank you to all the staff at
The Chase.

Reply from Amanda Smith, Chief Operations Officer at The Chase

Thank you so much for such a wonderful review of Mum's stay at The Chase. On behalf of the management and the entire team, thank you so much for taking the time to leave us some feedback. So pleased to hear we will see mum again next year- so take care for now!


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J C (Son of Resident) published on 29 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Wow! Just Wow! My mother had an absolutely fantastic time during her stay at The Chase, she wanted for nothing. The staff are all resident-focused and dedicated to making The Chase a true Home for all the residents.

Reply from Jacqueline Brown, Customer Relations Manager at The Chase

Thank you so much for your lovely review. We are so glad your mum had a great stay at The Chase! I will pass your wonderful feedback on to the team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Stephanie W (Friend of Resident) published on 28 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I visited three care home for my friend; with a view to respite care; this was number three and I immediately knew this was the one. The rooms are bright and airy and well furnished, en-suites and decorated to a high standard and residents can add their personal touch. The home is well thought out,
with everything a resident would need.
The welcome was so warm and friendly and it has continued to be, as my friend liked it so much she decided to stay permanently.
Staff are amazing they have a good relationship with all the residents and are so welcoming to visitors.
The food is also amazing, with a good choice of menus throughout the day and if there is nothing they like, it's never too much trouble to supply what a resident may like.
They have truly become part of the community and it's really a home from home for the residents.

Reply from Jacqueline Brown, Customer Relations Manager at The Chase

Thank you for taking the time to write us such a wonderful review, I will share your lovely comments with the staff. I am so glad to hear that you always feel welcome as we love seeing you around the home!


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Denise C (Daughter of Resident) published on 25 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum came to The Chase for 2 weeks of respite in August. The overall experience was excellent, the facilities are fabulous and the cleanliness is second to none. The care and attention Mum received were given with compassion and empathy and nothing was too much trouble. The food was delicious and the
activities varied and thoroughly enjoyed by Mum. She loved the social aspect of her stay. I can thoroughly recommend The Chase to anyone who is looking for respite care for a loved one.

Reply from Catherine Frost, General Manager at The Chase

Thank you for your kind feedback, it is wonderful to know that all aspects of her stay were a pleasure, and we are delighted to share your review with our wonderful dedicated team, thank you once again.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Karen L (Daughter of Resident) published on 21 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A wonderful facility with friendly staff and fantastic amenities, it is really like a 5-star hotel. Dad was very comfortable and well looked after. I would not hesitate to book him in again for further repsite care. The staff are cheerful and welcoming.

Reply from Catherine Frost, General Manager at The Chase

We are delighted your father has enjoyed his stay with us, it was a pleasure to care for him, I am looking forward to sharing your comments with the team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Dawn M (Daughter of Resident) published on 20 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience of The Chase and the staff has been only positive. The genuine care and attention towards my mother has been amazing from the day she arrived to the day she left. The environment is uplifting, light, bright, and of exceptional quality. The outside space, including the roof terrace, are
easily accessible and are seamless to the inside which encourages outside living. Every detail has been thought through and every detail appreciated.
Thank you all for making my mum's stay a delight.

Reply from Catherine Frost, General Manager at The Chase

Thank you so much for your kind words, we are delighted you have been happy with all of our facilities and our dedicated team, we cannot wait to share your review with them!


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Graham D (Nephew of Resident) published on 20 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I recently visited The Chase care home in Huntingdon, where my 96-year-old uncle is staying. It is a beautiful newly built and furnished home. The staff are excellent: welcoming and friendly, nothing seems to be too much trouble. Their warm and close relationship with the residents is evident. The
facilities are top-notch. Residents may call for any snacks or drinks they might like,(including the odd red wine or two) and transport is on standby for those short trips or errands that residents wish to go on. My Uncle’s en-suite room opens out onto landscaped gardens where one can sit and relax. Perhaps he is out in the garden now having a drink and a chat with the other residents. We can now relax, knowing that he is in good hands, being well looked after by people in a warm, friendly and supportive environment which also provides the highest levels of comfort and service.
P.S. When I just phoned he and others had gone to the beach” with Fish n' Chips to follow!

Reply from Catherine Frost, General Manager at The Chase

Thank you so much for your review, it is always a great feeling to get such positive feedback, and we look forward to sharing it with the wider team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from M S (Friend of Resident) published on 15 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We visited our friend and neighbour at The Chase and found him to be happy, healthy, and in good spirits. The home was beautifully furnished and fitted everywhere, the food was excellent, and the staff were friendly, competent, and professional. Nothing was too much trouble for our resident or us, so
we enjoyed seeing him and felt that he is in a very good place.

Reply from Catherine Frost, General Manager at The Chase

Thank you for your kind words, it is always wonderful to receive such positive feedback - I look forward to sharing with our extraordinary team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Kevin P (Friend of Resident) published on 7 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This place is quite simply amazing! I have never experienced the quality of welcome, service, interior decor, and facilities including the spa, gym, bistro, bar, and fine dining. This should be the future for all care home 5-star hotels.

Reply from Catherine Frost, General Manager at The Chase

Thank you so much for your review it is always a pleasure to hear such positive feedback. I look forward to sharing with our wonderful team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Les J (Nephew of Resident) published on 7 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Words cannot describe how wonderful this care home is. The staff are excellent so kind and loving towards everyone. The food is world-class and the service is also world-class. It is absolutely fantastic. I would highly recommend this care home to anyone who needs looking after and pampered. I cannot
express my gratitude for your love and care for my aunty.
Thank you.

Reply from Catherine Frost, General Manager at The Chase

Thank you so much for your kind review, we are honoured to be caring for such a special lady, I will share your kind words with our team!


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Elizabeth M (Daughter of Resident) published on 4 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad is staying here for respite... he is very impressed and satisfied with both the premises and the staff... everything is done to a high standard... the staff go above and beyond to make sure he has everything he needs... the food is 1st class and he would recommend the care home to anyone.

Reply from Catherine Frost, General Manager at The Chase

Thank you so much for your kind review, we are thrilled your father is enjoying his stay with us at The Chase Care Home, I am looking forward to sharing this with the team, it is always a pleasure to share such positive feedback.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from C J (Nephew of Resident) published on 31 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt moved into The Chase at the beginning of August and I must say the level of care she has received is absolutely first class as a family we have all been made to feel really welcome whenever we have visited sharing mealtimes with her and all the staff are really caring and the whole atmosphere
of the home is fantastic.

Reply from Catherine Frost, General Manager at The Chase

We are thrilled to receive your feedback, it is an honour to care for your Aunt and see how she is settling into life at The Chase, I am delighted to be able to share your feedback with the team - Thank you


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 10.0 (9.950)

Overview of Review Score

The Review Score of 10 (9.950) out of 10 for The Chase is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 39 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 39 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.950 for The Chase is calculated as follows: ( (438 Excellents x 5) + (21 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 460 Ratings = 4.95

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for The Chase is based on 39 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 61 registered maximum number of service users is 12.2, which has been reached with 39 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (2)

Top 20 Care Homes East of England 2024

Recipient: The Chase

Date: Wednesday 31 Jan 2024 More details

Top 20 Small Care Home Groups 2024

Recipient: Connaught Care Group

Date: Wednesday 31 Jan 2024 More details

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (2)

Lauren

Lauren Keen

Job Title: Deputy Manger

Joined: 2023

I am overjoyed to start this new venture with The Chase. I have worked in the Care Industry since leaving school 19 years ago. My passion is being able to support people to live their lives to the fullest. I absolutely love being able to contribute to the delivery of exceptional care and wouldn’t change my career for the world. I am so excited to share my drive with the rest of the team and look forward to welcoming our residents to live a life more extraordinary.


Joanne

Joanne King

Job Title: Administrator

Joined: 2023

Hi, my name is Joanne King, and I am really excited to share that I am going to be the Administrator at The Chase Care Home,


I have worked within the Health and Social Care Sector for over 20 years in various positions from Home Administrator to Regional Head of Business.


I like to further myself & during my career, I have completed multiple NVQs within Business Administration, and Management and finally achieved my Level 5 Diploma in Leadership and Management.


I have always had a passion for supporting people to live their best life to the full and my values incorporate those of Connaught Care to ensure that each person is able to live a life more extraordinary.


I can't wait to meet you all when we open the doors to our beautiful new all-inclusive care home.