Chocolate Works

Bishopthorpe Road, York YO23 1DE
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9.4 51 Reviews
  • Chocolate Works, York
Finding the right care home for a loved one can be a difficult decision, but from the moment you visit Chocolate Works, you'll feel confident it's the right choice. The award-winning care, luxurious facilities and kind care team create a welcoming environment where your loved one can thrive.

Chocolate Works is located on the outskirts of York, on the vibrant and bustling Bishopthorpe Road, perfectly situated for a trip to one of the popular independent cafes or for a walk by the Ouse river. The home provides excellent residential, nursing, and dementia care with a focus on kind, compassionate and personalised attention. Their digital care plans are tailored to residents' individual needs.

At Chocolate Works, luxurious surroundings meet exceptional care. With warm and welcoming environments across three tastefully decorated communities, Chocolate Works provides a sense of belonging from the moment you arrive. Residents enjoy beautiful and comfortable spaces designed to provide everything they could possibly need. From a café, spa and hairdressing salon to a fully licensed pub, they really are spoiled for choice. Alternatively, residents can take part in any of the exciting activities offered by the experienced wellbeing team.

Although Chocolate Works offers unrivalled facilities, people are at the heart of everything they do. They create a welcoming environment where dignity and privacy are paramount. The team works with you and your family to develop personalised care plans that empower your loved one to maintain their independence while making a positive impact on their well-being.

Residents have everything they need for a full and enriching life with Chocolate Works’ Complete Care Package, which includes everything you’d expect... and more!

Rated GOOD by CQC (April 2024).

Contact the reception team today to book a visit and see why Chocolate Works could be the perfect fit for your loved one.

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Care Provided by Chocolate Works

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 102 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alzheimer's
  • Bariatric Care/Obesity
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Korsakoff Syndrome
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Jo Pickering (Deputy Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (90)
    • Single Rooms with ensuite Wet Room (90)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2017
    • Number of floors: 2

Funding & Fees Guide for Chocolate Works

  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,695
    • Self-Funded Residential Dementia Care from £1,795
    • Self-Funded Nursing Care from £1,850
    • Self-Funded Nursing Dementia Care from £1,875
  • (these prices are only a guideline, please contact Chocolate Works to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Visiting

  • The Home is open for safe visits, 7 days a week, in line with current guidelines. Please get in touch with the reception team to book a visit.


  • Parking

  • Limited car parking is available on site, with additional spaces located in a private car park across the road from the care village.


    Please see reception for access to the private car park.


Chocolate Works Reviews (51)

Total of 51, showing 21-40
9.4

Chocolate Works has a Review Score of 9.4 (9.413) out of 10, based on 21 reviews in the last 2 years. Over all time Chocolate Works has 51 reviews.

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Review from Maria C (Daughter of Resident) published on 22 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Myself and my family are extremely grateful for the care given to my father by the staff on Riverside.
He received a warm welcome on arrival and great care and compassion were shown to him and us all. He was always well looked after and treated with dignity and respect and as an individual. The building
and facilities are impressive, comfortable and clean and we felt welcomed every time we visited. My father had type 1 diabetes and difficult blood sugar control but the staff did their best to monitor and treat this and offer suitable food choices.
Communication was excellent and we couldn’t have asked for anything more at the end of his life.

Reply from Katie Wisniewski, Digital Marketing Specialist at Chocolate Works

Thank you for such a wonderful review, it has been our pleasure to care for your father. We are delighted to hear that our team went above and beyond for you and your family.
Best wishes,
Springfield Healthcare.


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Review from H D (Daughter of Resident) published on 9 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad was a resident at the Chocolate Works for seven months, and over that time, all of the staff were unfailingly kind and compassionate. They made every effort to make him feel safe and secure; they understood his personality and needs and always made my family welcome as visitors. In particular,
the regular updates on his progress were invaluable. We will always be grateful for the care they provided Dad in his final days. Thank you.

Reply from Katie Wisniewski, Digital Marketing Specialist at Chocolate Works

Thank you so much for your wonderful review. I will share this with our team, who will be delighted to hear your lovely words.
Best wishes,
Springfield Healthcare.


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Review from David G (Son of Resident) published on 15 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was resident at the Chocolate Works Care Village for five years, initially as a residential patient on Knavesmire. Latterly needing the specialist support of the nurses and carers on Riverside, the dementia unit. I have seen my dad be given the opportunity to flourish in the last five years
of life, despite the restrictions put in place by Covid. The facilities at the Chocolate Works are terrific, the layout supports socialisation between residents, and the care staff are genuinely loving, supportive and attentive. I was reassured that when my dad's mood dipped, the staff were quick to raise their concerns with me and the visiting doctor. When returning from hospital, it was touching to see how warmly my dad was welcomed back. These staff genuinely care. At the end of my Dad's life, he became agitated and distressed, not knowing where he was. Staff stayed with him, reassuring him and settling him throughout the night. I am a GP, and visit many nursing homes, I feel we were lucky to get my dad into the best.

Reply from Katie Wisniewski, Digital Marketing Specialist at Chocolate Works

Thank you so much for your kind words, it has been our pleasure to have cared for your father.
Best wishes,
Springfield Healthcare.


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Review from P N (Son-in-law of Resident) published on 1 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A cordial sincere welcome was extended to my father in law. Care was taken not to overwhelm him with rules and regulations. The welcome was imparted slowly. Written information was clear, precise and helpful. All personnel were delightful. Kind and caring. They introduced themselves including their
roles. Most Importantly my relative e was shown and encouraged how to request help, staff are excellent.

Reply from Katie Wisniewski, Marketing Executive at Chocolate Works

Thank you for your lovely words, our team are always happy to help and we're delighted that your father-in-law has settled in well to our beautiful home.


Best wishes,
Springfield Healthcare


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Review from Suzanne M (Daughter of Resident) published on 1 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum is so happy living here. The staff are so kind and considerate, taking great care of Mum. The environment is extremely warm and comfortable.
Excellent.

Reply from Katie Wisniewski, Marketing Executive at Chocolate Works

Thank you so much for your wonderful review, it is our honour to care for your mother.
Best wishes,
Springfield Healthcare.


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Review from Carol E (Wife of Resident) published on 29 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I find the full-time staff wonderful and caring. The agency staff are useless. The food is not always acceptable. I haven't rated activities because my husband is bedbound and cannot use any of them.
As to value for money, I cannot answer. When I tell my friends how much, jaws drop.

Reply from Katie Wisniewski, Marketing Executive at Chocolate Works

Thank you for taking the time to review Chocolate Works Care Village. Our care team are amazing and make Chocolate Works the wonderful home that it is!
We are sorry to hear that everything is not quite as you wished. We're glad to have spoken to your family about these concerns and we look forward to improving your experience.
Best wishes,
Springfield Healthcare


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Review from David O (Husband of Resident) published on 22 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care is excellent and the carers are kind and compassionate. The manager listens to any suggestions/problems and resolves things promptly. There are a few problems with laundry but this seems to be generic to all care homes.

Reply from Katie Wisniewski, Marketing Executive at Chocolate Works

Thank you for taking your time to write such a lovely review. Our care team will be delighted to hear your lovely words which we will share with them.
Best wishes,
Springfield Healthcare.


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Review from Jacqueline D (Daughter of Resident) published on 21 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Having to put your parent into care is never an easy decision to make, especially at 98 years of age. However, the management and staff at the Chocolate Works Care Village have done everything they can to make the transition for Dad as easy as possible. They are kind, helpful and respectful of Dad's
care.
Other than still being at home, my dad is definitely in good hands. I wouldn't want him anywhere else.

Reply from Katie Wisniewski, Marketing Executive at Chocolate Works

Thank you for your lovely review, your dad is a pleasure to care for. We always aim to make the transition into our home as smooth and relaxed as possible, so I am happy to hear that we have! We look forward to continuing to support you and your family.
Best wishes, Springfield Healthcare


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Review from M C (Wife of Resident) published on 17 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All the carers are competent and always helpful to my husband and myself.
It is a great comfort to me to know that he is safe and well cared for.

Reply from Katie Wisniewski, Marketing Executive at Chocolate Works

Thank you for your lovely review. We're delighted that you are reassured by the care your husband is receiving from our team.
Many thanks, Springfield Healthcare.


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Review from Sue P (Daughter of Resident) published on 28 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was happy and content at the Chocolate Works Care Village where she lived for four years and, as a visitor, I was always made very welcome. The manager is always approachable and her staff are professional, patient, cheerful and kind - they treated Mum like a valued friend and looked after her so
well, especially as she neared the end of her life. Mum was cared for and cared about.
With facilities second to none, I would highly recommend the Chocolate Works to anyone looking for a care home for a loved one.

Reply from Katie Wisniewski, Marketing Executive at Chocolate Works

Thank you for your lovely comments regarding our home and team who work hard to deliver high-quality care at all times. We're really grateful to you for taking the time to leave a review and we are so glad that you have been happy with everything at Chocolate Works.
Best wishes, Springfield Healthcare.


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Review from J P (Son of Resident) published on 23 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father spent the last three years of his life on the Minster floor at the Chocolate Works Care Village. The care and consideration he received was fantastic. He was very nervous for the first few months at this new chapter in his life but the staff gently ensured he was happy and knew he belonged.
He loved the quizzes and learned new skills, like silk painting. It was his home and he was very happy.

Reply from Katie Wisniewski, Marketing Executive at Chocolate Works

Thank you so much for your wonderful review. It was our pleasure to care for your father and we are delighted that he enjoyed the activities we offered. Our activities team always try to tailor the weekly programmes to our residents' preferences whilst offering them new opportunities.
With our best wishes,
Springfield Healthcare.


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Review from Alison G (Daughter of Resident) published on 22 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was a resident here from February 2022 in what had been an extremely stressful year for her. The minute we walked into the reception the staff were so kind and caring. Mum was suffering from chronic anxiety along with other medical problems and the nurses, health carers etc. were absolutely amazing
with Mum and slowly but surely Mum started to engage with them and trust them. Sadly at the beginning of April 2022 Mum needed end-of-life care, the way every member of staff dealt with Mum was so caring, kind and compassionate, nothing was too much trouble and not only was my mum treated in this way but myself and my three daughters were too, in what were exceptionally sad and difficult circumstances as Mum sadly passed away 8th May 2022. A care home with exceptional staff, treating people like they were their own family and going above and beyond.

Reply from Katie Wisniewski, Marketing Executive at Chocolate Works

Thank you for your kind words, it means a great deal to us to know that we made such a difference to your family. It was a privilege to care for your mum.
With our love and best wishes,
Springfield Healthcare.


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Review from Pauline R (Daughter of Resident) published on 18 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care Mum received was second to none. All the staff do a fantastic job. They are caring, compassionate and cannot do enough for those in their care. They have been like a second family for Mum this last year when we were unable to visits. We will always be grateful for the way they cared for Mum
at the end of her life, and also for the care, they showed to us at the end.

Reply from Katie Wisniewski, Marketing Executive at Chocolate Works

Thank you for taking the time to write a review for us. Your words mean a great deal, and we send you our love and best wishes.
Springfield Healthcare.


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Review from David W (Son of Resident) published on 21 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was admitted to an ‘end of life’ care bed at the beginning of June - amidst very difficult and challenging circumstances for staff and patients alike.
Mum passed away at the end of August so had spent almost 3 months in the company of the staff.
The care home management showed great concern
and diligence over safety measures to ensure the building was as Covid secure as possible. Regular testing of staff and patients took place.
The room was excellent and although Mum wasn’t eating much, the staff encouraged her continually. Mum was able to watch TV and her favourite DVD’s.
The carers were fantastic and treated my mother with dignity and almost like an ‘old friend’. Small things meant so much to her and the lady painting her nails was one such example.
The staff were lovely and helped the family communicate with her via iPhone FaceTime on a regular basis. It is a few months ago now but I remember the kindness of the nurses and carers involved with Mum’s care.

Reply from Sally Rasmussen, Marketing at Chocolate Works

Thank you so much for your review. An undeniably difficult year for so many, your words will mean a great deal to all those involved in your Mum's care. With our best wishes to you,
Springfield Healthcare.


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Review from Lucy P (Daughter of Resident) published on 25 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care that my Mother received whilst living at this home was fantastic. All the staff from the Manager to the Housekeeping staff were caring and helpful, nothing was too much trouble. The home is run very professionally from when my Mother first arrived to when she sadly died. My Mother enjoyed her
time here - even the food! As the building is listed the individual rooms and apartments are of a very good size, these were the largest I came across when looking for a care home for my Mother - I looked at around ten in the area. The rooms have high ceilings and lovely big sash windows, the lounge area is set out beautifully with comfy sofas and armchairs, in nice fabrics - not what you usually find. There is outside space, a cinema, restaurant and a roof-top terrace. The home is located very close to Rowntree Park and York Racecourse. My mother lived in a residential area. I cannot recommend The Chocolate Works Care Village highly enough.

Reply from Sally Rasmussen, Marketing at Chocolate Works

Thank you for your review and for your personal recommendation following the care that your Mother received. With our Best Wishes, Springfield Healthcare.


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Review from Michael G (Power of Attorney of Resident) published on 25 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This review is for a very dear friend who sadly, at the age of 91, could no longer live independently at home.
She had visited the Chocolate Works Care Village on a number of occasions over the past three years and had spent last Christmas Day visiting with us to have Christmas Dinner with our uncle
and the staff, so when she said it was time she moved into full-time care, Bishopthorpe Road was the place for her!
She had already met some of the staff and residents, so moving in was not too big a trauma for her. All the staff made her very welcome and her room was just like being back in her own home, with everything she needed (with much better bathroom facilities than she had!)
Everyone was so kind and helpful to her, she wanted for nothing (day or night). But sadly after been nursed for a very short time, she passed away very peacefully and with utmost dignity, with loving carers by her side (under the Covid-19 restrictions). Big thank you to you all.

Reply from Sally Rasmussen, Marketing at Chocolate Works

Thank you so much for taking the time to write such a lovely review. With best wishes from us all at The Chocolate Works.


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Review from Jane W (Daughter of Resident) published on 10 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My father became a resident at The Chocolate Works in March. This was closely followed by the Coronavirus Lockdown, which meant that it has been a particularly difficult time for the family, being unable to visit and reassure him, and ourselves, that all was well. However, knowing that he is being so
well looked after, in comfortable surroundings, by such dedicated, cheerful and professional carers has made all the difference. We have especially appreciated the regular facilitation of video Skype sessions for the family, which have been so important in keeping us in touch with my father, and the staff. Their kindness, understanding, and appreciation of the individuality of each resident have shone through.

Reply from Sally Rasmussen, Marketing at Chocolate Works

Thank you so much for your review which we look forward to sharing with our team. We're really pleased that you have been reassured at this particularly difficult time and hope it won't be too long before you're able to visit. With best wishes Springfield Healthcare


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Review from Michael A (Son of Resident) published on 10 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care has been first class and during this virus, we have been kept very well informed. Mam appears to be very happy but in a confused state which is expected. Hopefully, she will be less confused when visiting restarts as restrictions are lifted.

Reply from Sally Rasmussen, Marketing at Chocolate Works

Thank you for your review, we're really grateful to you for taking the time to write. So glad that she's happy and we hope that you're able to see each other soon. With best wishes Springfield Healthcare


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Review from Omar J (Grandson of Resident) published on 9 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care and my Grandmother has been very impressed with the service provided in the first 4 weeks of being in here.
She's enjoying both the activities and the environment and recognises that COVID has limited the opportunities - but the home has adapted well.

Reply from Sally Rasmussen, Marketing at Chocolate Works

Thank you for taking the time to write a review and we're really pleased that your grandmother is settling in well to her new home. With best wishes Springfield Healthcare


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Review from Helen B (Daughter-in-law of Resident) published on 23 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law has very recently moved in for residential dementia care. From the very start of the process, we have been very impressed by every single member of staff. Even the day of actual admission went perfectly smoothly and we feel happy she is getting the best of care in a lovely home.

Reply from Sally Rasmussen, Marketing at Chocolate Works

Thank you so much for taking the time to submit a review - it's lovely to be able to share this with colleagues. With very best wishes from us all. Springfield Healthcare.


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Current Review Score: 9.4 (9.413)

Overview of Review Score

The Review Score of 9.4 (9.413) out of 10 for Chocolate Works is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 21 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.482 for Chocolate Works is calculated as follows: ( (159 Excellents x 5) + (58 Goods x 4) + (17 Satisfactorys x 3) + (9 Poors x 2) + (2 Very Poors x 1) ) ÷ 245 Ratings = 4.482

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.931 Points relating to the number of positive Reviews for Chocolate Works is based on 19 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 102 registered maximum number of service users is 20.4. 19 Positive Reviews ÷ 20.4 = 0.931

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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