Chocolate Works

Bishopthorpe Road, York YO23 1DE
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9.4 51 Reviews
  • Chocolate Works, York
Finding the right care home for a loved one can be a difficult decision, but from the moment you visit Chocolate Works, you'll feel confident it's the right choice. The award-winning care, luxurious facilities and kind care team create a welcoming environment where your loved one can thrive.

Chocolate Works is located on the outskirts of York, on the vibrant and bustling Bishopthorpe Road, perfectly situated for a trip to one of the popular independent cafes or for a walk by the Ouse river. The home provides excellent residential, nursing, and dementia care with a focus on kind, compassionate and personalised attention. Their digital care plans are tailored to residents' individual needs.

At Chocolate Works, luxurious surroundings meet exceptional care. With warm and welcoming environments across three tastefully decorated communities, Chocolate Works provides a sense of belonging from the moment you arrive. Residents enjoy beautiful and comfortable spaces designed to provide everything they could possibly need. From a café, spa and hairdressing salon to a fully licensed pub, they really are spoiled for choice. Alternatively, residents can take part in any of the exciting activities offered by the experienced wellbeing team.

Although Chocolate Works offers unrivalled facilities, people are at the heart of everything they do. They create a welcoming environment where dignity and privacy are paramount. The team works with you and your family to develop personalised care plans that empower your loved one to maintain their independence while making a positive impact on their well-being.

Residents have everything they need for a full and enriching life with Chocolate Works’ Complete Care Package, which includes everything you’d expect... and more!

Rated GOOD by CQC (April 2024).

Contact the reception team today to book a visit and see why Chocolate Works could be the perfect fit for your loved one.

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Care Provided by Chocolate Works

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 102 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alzheimer's
  • Bariatric Care/Obesity
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Korsakoff Syndrome
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Jo Pickering (Deputy Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (90)
    • Single Rooms with ensuite Wet Room (90)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2017
    • Number of floors: 2

Funding & Fees Guide for Chocolate Works

  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,695
    • Self-Funded Residential Dementia Care from £1,795
    • Self-Funded Nursing Care from £1,850
    • Self-Funded Nursing Dementia Care from £1,875
  • (these prices are only a guideline, please contact Chocolate Works to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Visiting

  • The Home is open for safe visits, 7 days a week, in line with current guidelines. Please get in touch with the reception team to book a visit.


  • Parking

  • Limited car parking is available on site, with additional spaces located in a private car park across the road from the care village.


    Please see reception for access to the private car park.


Chocolate Works Reviews (51)

Total of 51, showing 41-51
9.4

Chocolate Works has a Review Score of 9.4 (9.413) out of 10, based on 21 reviews in the last 2 years. Over all time Chocolate Works has 51 reviews.

Overall Experience

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Date Published

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Review from Jane D (Daughter of Resident) published on 24 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Daughter of resident. I comment not only as an adult child who has an adored parent in The Chocolate Works but as a professional employed elsewhere (not The Chocolate Works, NHS or social care). As a counsellor to children, young people and adults affected by incurable illnesses and bereavement I see
person-centred care, compassion and professionalism in the everyday care at The Chocolate Works. Staff are tender and sweet, there is no rushing, no impatience and no intolerance. As a family, if we see or feel something isn't quite right staff are approachable and responsive. Nothing is too much trouble, all staff that I have witnessed or helped my relative are kind, tender and patient to all - not just my relative, who has been living at The Chocolate Works since the end of August 2019, but many others. I visit most days and leave for home relieved, reassured and know my relative is safe, happy and well cared for. Thank you to all staff and volunteers.

Reply from Sally Rasmussen, Marketing at Chocolate Works

Thank you so much for taking the time to write such a heartfelt review. I hope it will help others who may be considering us for care, and it is certainly wonderful to share with our staff. With our best wishes Chocolate Works Care Village.


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Review from Mark W (Son of Resident) published on 6 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The love and care offered by The Chocolate Works made a material difference to the last few weeks of my mum's life. The whole team were the ultimate professionals from start to finish. Their kindness and dignity towards my mum was very special and this was matched by a wonderful environment. I can't
thank this team enough for all they did for the whole family. We are eternally grateful - so kind, so patient, so lovely.

Reply from Sally Rasmussen, Marketing at Chocolate Works

Thank you for your kind words. It means a great deal to us to know that we made such a difference to your family.
With our love and best wishes.
Springfield Healthcare.


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Review from Valerie C (Niece of Resident) published on 26 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Visiting my aunt from Australia with my sister and her former employer, all three of us were impressed and overwhelmed but the magnificence of The Chocolate Works. The staff were extremely welcoming and made us tea and ensured we received privacy and time with my aunt.
Her room was sufficient for her
needs and the ambience of the main community area a model to be copied. I shall send pictures to the governing bodies in Australia currently investigating the poor standard of many of our Aged Care facilities.

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Review from Valerie W (Sister of Resident) published on 10 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My general opinion of The Chocolate Works is that of a well thought out, interesting environment coupled with well trained, caring, enthusiastic staff. The first floor (Riverside) seems to fare less well when it comes to activities e.g. children's visits/singing etc. Dementia suffers need extra stimulation
in this respect rather than sitting round an unwatched TV set and this is an area for improvement. Another downside is care of clothing, with many items going missing despite carrying clear name tags and others thrown haphazardly in wardrobes and drawers with little thought as to their value.
Overall, however, I am pleased with the care of my sister and the peace of mind I have for her future.

Reply from Sarah Paskett, Home Manager at Chocolate Works

Thank you for taking the time to post a review. We now have dedicated laundry staff and have recently reviewed all of our laundry processes.
Our new Wellbeing coordinator works full time and we are currently reviewing all the Activity provision, training sessions planned for all staff for wellbeing/ activities to supplement our current provision.
We treat all comments very seriously and are quite happy to discuss individual issues as they arise.
With best wishes.


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Review from Marylyn T (Sister-in-law of Resident) published on 10 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister in law entered The Chocolate Works in July 2017 initially in a nursing room and later transferred to a large care room.
At all times she was attended to with care and courtesy; certainly no lack of attention on a daily basis. The staff were equally receptive to my visits. The one complaint
would be the quality of the food.

Reply from Sarah Paskett, Home Manager at Chocolate Works

Thank you for taking the time to write a review. It is really helpful for staff and management. Your feedback regarding the food has been passed on to the hospitality team, it would be great if you would be able to attend one of our monthly food forums where we review menu choices and quality in order to provide feedback to our suppliers. Please also be aware that there are always alternatives available if the day's menu isn't to your sister-in-law's taste. Don't hesitate to get in touch if there is anything else we can do - we're here to help.
With kind regards.


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Review from H P (Granddaughter of Resident) published on 13 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

What an incredibly beautiful care home! Although what makes is so special is the members of staff currently working there. The wonderful chair lady is professional, friendly, informed. All of their smiles light up the amazing atrium.
Nanna's room is beautifully presented and is big and light. The
remaining lounge areas are peaceful and tastefully decorated. The chocolate cake looked to die for - covered in oozing buttercream sprinkles.

Reply from Sally Rasmussen, Marketing at Chocolate Works

What a lovely review, in particular the bit about members of our team lighting up the home with their smile - you are right - they really do! This review was a pleasure to read and I can't wait to share it with the team - thank you! Kind regards
Sally Rasmussen


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Review from Peter S (Son of Resident) published on 6 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been in The Chocolate Works for 2 weeks and everything has been as expected. The staff are friendly and attentive. I would like to mention one of the nursing staff who is absolutely fabulous.

Reply from Sally Rasmussen, Marketing at Chocolate Works

Thank you so much for your kind review. I will pass your comments to the team. Best wishes
Sally Rasmussen


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Review from Don M (Son of Resident) published on 5 June 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This is an outstanding place for mum to live. It's like a brand new 5-star hotel, beautifully decorated with comfortable and clean rooms, a lovely atrium for mum and her friends to meet and chat and very professional and caring staff. There is also a lovely cinema room as well as a range of activities
that keep everyone occupied and busy. One of the main benefits is that there is no use of TV's to keep the resident distracted in the main room, they are encouraged to interact with each other and they all get along very well. As a result, mum has been very happy, comfortable and has made some great friends with staff as well as other residents. Very highly recommended.

Reply from Sally Rasmussen, Marketing at Chocolate Works

Thank you for your review, we really appreciate your taking the time to complete this as it really helps other families who are looking for the right care setting. Most importantly, though, we are really pleased to hear that your mum is happy and will be passing your comments to the team!


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Review from Bridget V (Daughter of Resident) published on 5 June 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad was only in The Chocolate Works for a short time but everyone looked after him so well, the nurses, carers, kitchen staff, he was made to feel safe and cared for when he was scared about his illness, everyone had time for him, they went above and beyond to care for him and us too, his close family
and friends.

Reply from Sally Rasmussen, Marketing at Chocolate Works

Thank you for your review, I will pass your kind words on to the team - they do such an amazing job and it's good to hear that you and your dad felt well supported at a very difficult and sad time. Sending you all our best wishes. Sally R


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Review from Alison B (Daughter of Resident) published on 3 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum came to Chocolate Works for end of life but with the help of the wonderful staff, the spa and reflexology, she gradually regained her strength and became independent. She made great friends.
The activities and the visits from the Chaplin were amazing. They held her a birthday party with cakes
and wonderful sandwiches. I am pleased to say that she is walking and back home on her own. We very much attribute this to you all.
Thank you.

Reply from Sally Rasmussen, Head of Marketing at Chocolate Works

Thank you so much for your lovely review. I will pass your comments on to the team.
With best wishes Sally Rasmussen


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Review from Jane B (Niece of Resident) published on 4 October 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would just like to thank all the wonderful staff and careers at the Chocolate works for welcoming my Aunt into their care.


It was not an easy time for us but it was made so much easier with their expert help and advice .
Not only has she settled and already started calling it "home", she has a

smile on her lovely face again.


After the difficult process of leaving her home she has, at last, found a new lease of life and says for the first time in months, she feels safe again.


Just days after moving into The Chocolate Works, it was her birthday and a fabulous party was organised by the staff for her to share it with the other residents.
Just to see her mixing with new friends and the joy on all their faces as they sang, laughed, shared their stories and tucked into party food was so lovely, I can't thank you all enough.


You have made a difficult time so much easier for us and to see her happy, safe and well cared for is all we ever wanted.


Thank you.


Reply from Sally Rasmussen, Head of Marketing at Chocolate Works

Thank you for your very kind words, I will make sure that our hardworking team of nurses, carers, hospitality and housekeeping staff are made aware of how happy you and your family are with your aunt's progress. Kind regards Sally Rasmussen


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Current Review Score: 9.4 (9.413)

Overview of Review Score

The Review Score of 9.4 (9.413) out of 10 for Chocolate Works is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 21 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.482 for Chocolate Works is calculated as follows: ( (159 Excellents x 5) + (58 Goods x 4) + (17 Satisfactorys x 3) + (9 Poors x 2) + (2 Very Poors x 1) ) ÷ 245 Ratings = 4.482

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.931 Points relating to the number of positive Reviews for Chocolate Works is based on 19 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 102 registered maximum number of service users is 20.4. 19 Positive Reviews ÷ 20.4 = 0.931

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (88)

Top 20 Large Care Home Groups 2025

Recipient: Care UK

Date: Friday 31 Jan 2025 More details

The National Care Awards finalist

Recipient: Care UK

Date: Monday 09 Sep 2024 More details

National Association of Care Catering Awards finalist

Recipient: Care UK

Date: Wednesday 21 Aug 2024 More details

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