What types of Care is The Fleet Care Home registered for?

Older Person Care, Dementia, Respite Care, Learning Disability, Mental Health Condition, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does The Fleet Care Home provide?

Palliative Care is an additional type of care provided.

What are the Facilities & Services at The Fleet Care Home?

Own Furniture if required, Smoking not permitted, Gardens, Bar/Café, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is The Fleet Care Home to the centre of Dartmouth?

0.6 mile(s) as the crow flies, distance by road may be significantly further.

The Fleet Care Home, Victory Road, Dartmouth, Devon TQ6 9JR

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Review from J D (Wife of Resident) published on 31 January 2025
Submitted via Postal Card • Report

Overall Experience

The atmosphere is welcoming and more like a hotel than a care home. Rooms facilities first class. The staff are very efficient and supportive of family and the care my husband received was a great comfort to us.
The medical support from the doctor ensured his last days were peaceful.

Reply from Marc Chudley, Manager at The Fleet Care Home

Thank you for your lovely review. It has been a pleasure supporting your husband. I will pass on your feedback to the wider team. Thank you for sharing your experiences of The Fleet.

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Review from M R (Husband of Resident) published on 29 January 2025
Submitted via Postal Card • Report

Overall Experience

My wife had been in the home for nearly 2 years until she died in December. The whole of staff have always been very friendly and caring.

Reply from Marc Chudley, Manager at The Fleet Care Home

Thank you kindly for the review. I speak on behalf of everyone at the Fleet. It has been a pleasure to care for and support your wife over the past two years. We appreciate you taking the time to provide us with feedback, and I shall pass this on to the whole staff team.

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Review from Paul B (Son of Resident) published on 23 December 2024
Submitted via Website • Report

Overall Experience

Care home staff were excellent, the Fleet is a clean well run home with caring, empathetic staff. They looked after my mother with dignity and respect. The 'on site' manager and admin staff were also very good. However, having paid with my money (not my mother's) for a month in advance by bank transfer

on admittance day, and later being due a refund of over £4500 the financial team demanded a raft of, in my opinion, unnecessary paperwork and the details of a solicitor to sanction a refund. They said it would take 60 days and up to 6 months to approve. In 2024 I find this scandalous, it left me with a bad taste.

Reply from Marc Chudley, Manager at The Fleet Care Home

Dear Paul, thank you kindly for the review of The Fleet, I have shared your comments about the home with the wider Fleet team. I have also shared your feedback with the team that support around payments. I am aware that the payment challenge has been resolved now and I am sorry to hear about your experiences with this. I would again like to thank you for taking the time to share your lovely comments about the staff here at The Fleet and the home itself.

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Review from D O (Granddaughter of Resident) published on 4 November 2024
Submitted via Postal Card • Report

Overall Experience

I have visited Gran here a few times now. I'd love to visit more often but live a distance away.
Every time we've visited we've received a warm welcome. The staff are so friendly and Gran loves every one of them. She always gives them a kiss and hand hold.
There are plenty of activities and the home

is bright and airy.

Reply from Marc Chudley, Manager at The Fleet Care Home

Thank you kindly for taking the time to provide a lovely review of The Fleet. I'll pass on your feedback to the wider team. Thank you again.

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Review from P H (Grandson of Resident) published on 4 November 2024
Submitted via Postal Card • Report

Overall Experience

A very welcoming care home. The staff are friendly and spend a lot of time with the residents and making them feel at home. I have never seen Gran so happy!

Reply from Marc Chudley, Manager at The Fleet Care Home

Thank you for the review. It is great to read that we are making such a positive impact on your Gran. I'll share your feedback with the whole staff team.

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Review from June B (Wife of Resident) published on 29 October 2024
Submitted via Website • Report

Overall Experience

My husband moved into The Fleet Care Home in July 2024, during the past four months for me personally it has been extremely difficult, but with the support from the Manager and all his staff, it has made this journey for both of us, a smooth transition from hospital, going through assessments, to now

his new home. I use the word home, we have moved personal belongings into his room, you can decorate should you wish, maintenance help you with pictures on the wall, they are there for you. Whatever may arise on a daily basis, your loved one finding it difficult to adjustment just talk or email them, someone will do their best to resolve it for you. I highly recommend for anyone in the situation of having to find a place to call home for their loved one, just make an appointment, look around this beautiful care home.

Reply from Marc Chudley, Manager at The Fleet Care Home

Thank you kindly for the review. It is great to hear about yours and your husband's experiences since he moved in. I will share your feedback with the wider team. Thank you again for taking the time to share your review.

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Review from S T (Friend of Resident) published on 23 October 2024
Submitted via Postal Card • Report

Overall Experience

On visiting the home at Fleet on several occasions, the staff are all very pleasant. Everywhere is very clean and tidy. Plenty of entertainment is put on for the residents and trips out for those who are able.

Reply from Marc Chudley, Manager at The Fleet Care Home

Thank you for the review. It is always great to hear the experiences of those who visit our fantastic home. I will share your feedback with the wider team. Thank you again for taking the time to provide this review.

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Review from Jo M (Daughter of Resident) published on 17 October 2024
Submitted via Website • Report

Overall Experience

Needing to place my mum in a nursing home was not something I had prepared for. Initial conversations with admin staff and management could not have been more reassuring and friendly. My mum's complicated needs were understood fully, staff were interested in her as a person. The activities team were

terrific, encouraging and sensitive. The integral The Cove Bistro, where hot and cold drinks and plenty of homemade treats were always available to us all, was a fabulous way of making each visit an outing, such a great idea! What I really loved about spending time with my mum at The Fleet was the warmth and friendship shown by the staff towards me. There is a genuine upbeat atmosphere in the home, created by happy staff who so obviously feel great fondness for the residents in their care; how great is it that this extended to admin, management, maintenance, housekeeping and kitchen staff? All taking trouble to get to know my mum and spend time with her. Thank you Team Fleet!

Reply from Marc Chudley, Manager at The Fleet Care Home

Thank you for your review and for taking the time to share your experiences. It is really great to hear that you have these interactions with everyone at The Fleet. We will share your feedback with the whole team. Thank you again.

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Review from Angel H (Friend of Resident) published on 11 October 2024
Submitted via Postal Card • Report

Overall Experience

I found the care home to be spotless and friendly. I met some of the staff who were all so lovely and caring and nothing is too much trouble. Offered a drink as soon as I arrived. My friend's mum who I have known since I was 7 (I am now 68) is happy there. They have lots of activities and entertainment

and even virtual pets and soon children. Wonderful place.

Reply from Marc Chudley, Manager at The Fleet Care Home

Many thanks for taking the time to share your review. We are glad that you enjoyed your experience of our home, our staff and the activities. We will ensure that your lovely feedback is shared with the wider team.

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Review from S A (Son of Resident) published on 24 September 2024
Submitted via Postal Card • Report

Overall Experience

Looked after Mum very well and treated her with dignity and care in difficult times.

Reply from Marc Chudley, Manager at The Fleet Care Home

Thank you for taking the time to share your feedback on your experiences. I am glad to hear that your mum was supported with dignity and care at all times. I shall share your review with the care team. Thank you again for your review.

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Review from Samantha G (Friend of Resident) published on 28 August 2024
Submitted via Website • Report

Overall Experience

Wonderful friendly and caring staff that go above and beyond to make their residents' time so enjoyable and are also fantastic with family members when visiting. Also in a beautiful setting with many trips on offer for residents using all the beautiful places near and around Dartmouth.

Reply from Jo Needs, Regional Director at The Fleet Care Home

Many thanks for the wonderful review and for taking the time to complete. We pride ourselves on going above and beyond and so pleased that this has been your experience.

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Review from Tracy H (Granddaughter of Resident) published on 28 August 2024
Submitted via Website • Report

Overall Experience

Very pleased with the facilities, care and staff at The Fleet Care Home. Excellent entertainment for the residents and family. Everything is spacious and bright with an added bistro cafe and family room and a large garden area.

Reply from Jo Needs, Regional Director at The Fleet Care Home

Many thanks for the recent review, we are glad that you are pleased with the facilities, care and staff at the home. We will ensure that this lovely feedback is shared with the team. Thanks again for taking the time to complete a review.

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Review from Catherine C (Daughter of Resident) published on 28 May 2024
Submitted via Website • Report

Overall Experience

We moved my father from The Fleet in January 2024, the council reimbursed us for four months' worth of care home fees in March, some £11,000, but paid the money to Fleet to pay us back and now they are fobbing us off, promising to call us but never calling us back. We are at our wits end.

Reply from Marc Chudley, Manager at The Fleet Care Home

Hi Catherine, My Name is Marc, and I am the new manager at The Fleet Care home. I am sorry to hear of the challenges you have faced since your father left The Fleet and how this has affected your overall experience. I believe the matter has now been resolved by the central billing team. However, I will make contact with you to confirm this. In the meantime, please feel free to give me a call to talk through the situation. Kind Regards Marc Chudley

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Review from K E (Cousin of Resident) published on 4 April 2024
Submitted via Postal Card • Report

Overall Experience

Warm and friednly atmosphere, lots of activities, once rooms, bright and clean, friendly staff, lovely garden, easily accessible.

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Review from D B (Son-in-law of Resident) published on 21 March 2024
Submitted via Website • Report

Overall Experience

Fantastic, life-enhancing care at The Fleet. Very clean and light residence with spacious, comfortable rooms for residents and visitors. The cafe area downstairs is perfect for being together. Regular and multiple social events each week that are relevant and enjoyable for all residents. One is always

given a warm and friendly greeting at reception and beyond by all staff and everyone uses first names showing the care and love they have for all residents. Plenty of tea and cakes are always available and both inside and in the garden effort is made to make the place look loved and available to use. We love the social media posts that keep us informed and involved in weekly events when we are not able to be present. Overall The Fleet manages a first-class establishment for all stakeholders. Many thanks and our appreciation.

Reply from Jo Needs, Regional Director at The Fleet Care Home

Thank you so much for the lovely review, we are thrilled to hear that your experience has been that the team provide life-enhancing care. Thanks again for the kind words.

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Review from K U (Friend of Resident) published on 18 March 2024
Submitted via Website • Report

Overall Experience

Amazing care home, with amazing staff! The activities they plan for the residents are amazing; they are always going off on some adventure or having different things brought in, singers, bands and Alpacas!
They do coffee mornings to raise vital funds and welcome the community, which is lovely for

the residents to see new people to chat with.

Reply from Jo Needs, Regional Director at The Fleet Care Home

Thank you for the lovely review; we are very proud of our team and so pleased that you feel they are amazing.

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Review from D S (Friend of Resident) published on 11 March 2024
Submitted via Website • Report

Overall Experience

Beautiful setting, and incredible staff who always go the extra mile. My friend struggled with the realisation she could no longer stay in her own home,but the staff went above and beyond to make her welcome. Love to visit; it feels like a hotel more than a care home.

Reply from Damon Drummond, Manager at The Fleet Care Home

Thank you for your lovely review. We always want to make sure all of our residents are made to feel welcome and that this is their home. Thank you again

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Review from H M (Daughter of Resident) published on 11 March 2024
Submitted via Website • Report

Overall Experience

I cannot thank the staff of Fleet Care home for the brilliant care for my mother, at her most vulnerable time in her life. When she felt her most unconfident and fearful, the team helped rebuild her self-esteem, mobility and confidence about returning home. Her stay has been great! She introduced herself

to other service users in the most creative way, by posing as a postie, getting involved with activities and even managing to celebrate Valentine's Day, with a lovely meal with my stepfather in the restaurant. Before she came to Fleet, her anxieties were high about being in care whilst she recovered, but the warm and welcoming greetings she received really settled those nerves. Thank you for making my mother feel at home there. She now feels confident enough to return home following the great care she's received, which is, in my mind, priceless.

Reply from Damon Drummond, Manager at The Fleet Care Home

Thank you for your lovely review. having your mother here was a pleasure for us. I am so pleased her confidence has grown and she can return home. Thank you again.

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Review from Alison H (Regular Volunteer) published on 28 February 2024
Submitted via Website • Report

Overall Experience

An amazing home! A brilliant team! The rooms are clean and fresh and spacious, the decor can be accommodated to the individual to make it feel like home. Nothing is too much trouble at The Fleet, questions are answered promptly by any member of the team. On occasions I have eaten at The Fleet and found

the food to be nutritious and tasty, the entertainment is outstanding, residents are encouraged to join in even if some are too poorly to do so, and the team will have 1-1 with the residents, alpaca’s this week were paraded around to the amusement of the workforce but the residents were full of smiles. The home is a beautiful place and guarantees excellent care and commitment to every single person, staff, residents and their loved ones are all cared for. Come visit, stay for a cuppa and enjoy the home, you won’t be disappointed. Brilliant!

Reply from Damon Drummond, Manager at The Fleet Care Home

What a wonderful review! Thank you! We certainly try to make the Fleet the best place it can be for the residents and our staff.

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Review from Fiona T P (Daughter of Resident) published on 21 February 2024
Submitted via Website • Report

Overall Experience

My adoptive dad had been in The Fleet since September 2023 and I have been nothing but impressed by the standard of care of him and the friendly, helpful attitude of the staff. He could not have been in a better place for his end-of-life care. An intelligent active man even at 92 he was happily engaged

with artwork, walks out and singing amongst other activities during his stay. The staff enabled him to visit his sister-in-law who lives locally, helped with all his phone calls and treated him gently with dignity, respect and kindness. Staff wise there is such a good vibe from the place. Highly recommend this place with heartfelt thanks.

Reply from Damon Drummond, Manager at The Fleet Care Home

Thank you for your wonderful review, I will pass this on to the staff team. I am pleased that we have been able to support your adoptive dad with respect and kindness and engaged him in our activities program. Thank you again

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Meet the Team (11)

Marc Chudley

Job Title: Home Manager

Joined: 2024

Marc is the Home Manager at The Fleet Care Home. Working in care for over 15 years, Marc started his career as a carer and worked up to become a qualified nurse and then on to Registered Manager. Marc has been working as a Home Manager for over 6 years and loves what he does.

Marc joined The Fleet in April 2024 and has a passion for truly Person-Centred care and delivering high standards with every service provided within the home. Marc is working hard to develop the Home and is looking forward to sharing the vision and the changes with the residents and their families in the coming months.

Sharon Eden

Job Title: Deputy Manager

Joined: 2021

Sharon is our Deputy Manager here at The Fleet Care Home, having been qualified for 27 years and having worked in care for 34 years. Sharon has predominantly worked in elderly care throughout her career but has experience in many other areas within the care and earned a few additional strings to her bow.

Sharon has specialist qualifications in Tissue Viability, Diabetes, and Infection Control.

Sharon enjoys reading and animals outside of work and often brings her 4-month-old puppy, Micah, to work and visit the residents.

Lizzie Callan

Job Title: Administrator

Joined: 2020

Lizzie has been working at The Fleet since it opened and is passionate about her role within our home. She finds the best part of her job is helping make the residents feel happy in a safe and secure environment. Lizzie loves being a part of the team and is known to spend time with the residents getting to know each one of them.

Outside of work, Lizzie enjoys spending time with her loved ones and motorbiking across Europe.

John Liversage

Job Title: Maintenance Manager

Joined: 2021

John started work at the Fleet in 2021 as the Maintenance Manager, he comes with a wealth of experience in this field.

Sarah Pinhorne

Job Title: Head of Unit

Sarah Pinhorne is the Head of Unit for our new Dementia Community here at The Fleet. Worked in care for over 31 years and throughout her career as a Healthcare Assistant and Senior Healthcare assistant, before completing her nursing training at Plymouth University and becoming a Registered Mental Health Nurse.

Sarah has had experience working in dementia care, both in EMI and overseeing a Dementia Care Community before. She has a passion for ensuring excellent care is provided at all times and that the support and care that is delivered are person-centred and holistic.

Sarah is incredibly excited to take the helm of this new and tailored service at The Fleet, leading our trained team to make the lives of our Residents with Dementia truly enriching and enjoyable.

Viv Munslow

Job Title: Head of Unit

Joined: 2024

Viv has been working in care for the past 25 years and has been with The Fleet since it opened. She has worked up from a carer to a Head of Unit and is now Head of Unit for Drake, our residential community. Viv really enjoys supporting our residents, prompting their independence, and making every day special for them.

Compared to all her previous jobs, Viv says this is the best of them all! Viv loves being able to help others and says we are all like a little family here.

Adam Borbas

Job Title: Senior Care Assistant

Joined: 2020

Adam is one of our Senior Care Assistants. Adam works in care because he believes that everybody deserves to live a happy and dignified life in the way they see fit even if they need help to achieve it. “Regarding my work, I am passionate about person-centred care which I believe is the most important segment of our numerous duties. If the passionate section is more about my personal life, I am most passionate about educating people in my own way about the importance of history and human nature through the lens of history.

As a hobby I do like a good long drive, it enables me to think clearly. I also like to lose myself in fantasy or sci-fi worlds while reading or watching movies”.

Holly Winsor

Job Title: Care Assistant

Joined: 2022

Holly is one of our wonderful Care Assistants. After completing her degree in counselling, Holly decided that wanted to be more hands-on and has loved getting to know each and every resident here at The Fleet.

Kimberly Heales

Job Title: Activities Coordinator

Joined: 2022

Kimberley is our Activities Coordinator and works within the healthcare industry purely because she loves helping others! She is a passionate member of the team and really focuses on helping our Dementia Care residents by improving these individuals’ well-being!

She is often seen singing and dancing around The Fleet because of her huge love of music. Kimberley put on multiple events and activities for our home and captures these special moments on camera.

Kimberley works closely with the local community and often sets up fundraisers for various local causes!

Pammy Anthony

Job Title: Housekeeping Assistant

Joined: 2022

Pammy is one of our Housekeeping Assistants at our home and she is a massive part of making sure our home remains to be a tidy and safe environment. Pammy is known for taking time to speak to our residents and forming relationships with people new to our home.

Nicholas Davies

Job Title: Laundry Assistant

Nick along with Sue runs the Laundry here at The Fleet Care Home in Dartmouth. Nick’s job is to ensure that not only is there plenty of bed and table linen and towels on all of the floors but also that all of the residents have their personal clothes washed and returned to them. It’s an important job and both Nick and Sue feel rather proud of their “part of the ship”, having it run really smoothly. When Nick isn’t collecting and distributing, he likes to try and find the time to stop and chat with our residents.

The Fleet Care Home

Care Provided by The Fleet Care Home

Good to Know

Funding & Fees Guide for The Fleet Care Home

Facilities

The Fleet Care Home Reviews (63)

Overview of Review Score

Detailed Breakdown of Review Score

Performance

Care Quality Commission (CQC) Rating

Overall
Good

Bed Vacancies

10 Bed Vacancies

Awards / Recognitions (0)