The Fleet Care Home

Victory Road, Dartmouth TQ6 9JR
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9.7 63 Reviews
  • The Fleet Care Home, Dartmouth
The Fleet is a newly refurbished care home, based in Dartmouth in Devon, providing exceptional levels of residential, nursing and palliative care for up to 79 residents.

At The Fleet, they work in partnership with residents and their families to develop an individualised care plan, ensuring everyone receives the right level of care for their needs. They have a highly experienced team who are supported to develop a holistic set of skills and experiences, that actively encourages independence, respect and dignity at all times.

There’s always plenty to do at The Fleet. They have a full-time Activities and Events Co-ordinator who encourages residents to take part in group activities, a cinema room, hairdressing salon, library, Cove Bistro and expansive gardens.

The team is dedicated to helping residents feel at ease, feel relaxed and most importantly, feel at home.

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Care Provided by The Fleet Care Home

  • Primary Care Categories
  • Dementia
  • Learning Disability
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 79 Service Users
  • Privately Owned
  • Other Care Provided
  • Palliative Care

Good to Know

  • Person in charge
  • Marc Chudley (Home Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (79)
    • Single Rooms with ensuite Wet Room (79)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for The Fleet Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,400 – £1,400
    • Self-Funded Residential Dementia Care £1,550 – £1,550
    • Self-Funded Nursing Care £1,550 – £1,550
    • RESPITE Self-Funded Residential Care £1,400 – £1,400
    • RESPITE Self-Funded Residential Dementia Care £1,550 – £1,550
    • RESPITE Self-Funded Nursing Care £1,550 – £1,550

  • all fees are negotiable .
  • (these prices are only a guideline, please contact The Fleet Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Gardens
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room

The Fleet Care Home Reviews (63)

Total of 63, showing 21-40
9.7

The Fleet Care Home has a Review Score of 9.7 (9.727) out of 10, based on 36 reviews in the last 2 years. Over all time The Fleet Care Home has 63 reviews.

Overall Experience

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Date Published

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Review from Jennifer S (Sister of Resident) published on 5 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Throughout my sister's stay, the friendship and empathy shown from the first to her last days at The Fleet were beyond measure. The whole staff will always be remembered for their strength and support. In the very difficult days, comfort and reassurance were always there with the dedicated staff. I
could not have chosen a better place for her to travel through her dementia journey. With heartfelt thanks.

Reply from Damon Drummond, Manager at The Fleet Care Home

Thank you, Jennifer, for your lovely review and comments; it was our absolute pleasure to care and look after your sister. I will share this with the staff team and thank you again.


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Review from Stanley D (Brother of Resident) published on 27 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister was moved to The Fleet from another residential care home. She has been settled into a lovely room and all her needs taken care of. They even arranged for her to phone me for a chat which she has never done before in a care home.
From the minute I arrived to visit her I was greeted by friendly
and helpful staff and had everything explained to me and a tour of the home. Lovely place for my sister to settle in.

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Review from Louise B (Daughter-in-law of Resident) published on 29 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are the Fleet are incredible. They look after the residents so well and are always finding them things to do so they are not getting bored! I love to follow on social media to see what they have been doing and there is usually so much they’ve been up to! I wish I lived nearer because I’d get
more involved! What a great place to be! And it doesn’t smell of wee - a bonus!

Reply from Damon Drummond, Manager at The Fleet Care Home

Thank you for your lovely review, we do try our very best to find interesting things for our residents to do. I am really pleased that our social media page keeps you updated and we look forward to seeing you soon.


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Review from T A (Daughter of Resident) published on 29 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very impressed with the standard of care, imaginative activities and kindness shown at Fleet. Our mothers health and mobility has improved and staff work hard to make it a lovely place to visit

Reply from Damon Drummond, Manager at The Fleet Care Home

Thank you Tamsin for your kind review, we do try at the Fleet to ensure all residents receive a high standard of care and have the opportunity to partake in a variety of activities. I will pass your lovely feedback on to the team.


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Review from Graham H (Son of Resident) published on 18 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

At what was a very difficult time for the family, we all felt that every member of staff we met could not have been more caring and supportive. Dad got the best care possible in what turned out to be his last few weeks with us.

Reply from Jo Needs, Regional Director at The Fleet Care Home

Thanks for the feedback we always want to ensure that we are caring and support all our residents. We will ensure that we share this feedback with the team. Take care


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Review from Kate H (Daughter of Resident) published on 17 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been in the Fleet since May and she settled in very quickly due to the immensely warm welcome extended to her and all our family. She has a lovely room, enjoys freshly prepared meals and appreciates having her hair done regularly in the hair salon. There is always a smile to greet you
when visiting the Fleet, and The Cove is a lovely place to sit and have a cup of tea with super views and easy access to the garden. Mum is encouraged to join in the many activities on offer, but she is also made to feel comfortable if she prefers an afternoon reading in her room. I am confident that mum is happy, safe and well cared for in her ‘new home’.

Reply from Jo Needs, Regional Director at The Fleet Care Home

Thank you so much for your lovely feedback Kate, we are thrilled to hear that your mother has settled in very quickly. Our staff pride themselves on first impressions and always want to make sure you are warmly welcomed and with a smile. Take care


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Review from Tom B (Day Care) published on 15 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I had the pleasure of visiting the fleet today twice and was made most welcome by friendly staff and good coffee and biscuits. All the residents we being well looked after and happy thank you for the pleasant atmosphere

Reply from Damon Drummond, Manager at The Fleet Care Home

Thank you for your kind review, we are really pleased you enjoyed your visits to the home.


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Review from Margaret C (Daughter-in-law of Resident) published on 13 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am so grateful to all the staff at The Fleet Care Home because they really are wonderful. They go out of their way to help my mother-in-law, who can be quite difficult at times, and show concern, patience, and respect in abundance. The social activities are most weeks and residents enjoy them all,
there's a hairdresser which helps residents feel pampered. The meals are good and the tea trolley is very frequent. Cannot fault The Fleet Care Home at all.

Reply from Damon Drummond, Manager at The Fleet Care Home

Thank you, Margaret, for your lovely review, it is a pleasure to look after and support your mother-in-law. I will pass on your kind words to the team


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Review from S H (Niece of Resident) published on 23 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My relative is a lot happier and healthier than she was before moving into the home. She is encouraged to join in activities as much or as little as she wishes. She loves the enclosed garden and the performances put on out there. The home is well-kept and doesn't smell. The carers and management team
have always been helpful, despite being very busy.

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Review from Joseann W (Daughter of Resident) published on 16 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This amazing home is a joy to visit when my family and myself come along to spend time with my mother, who has been a resident for the past 3 weeks. It is crucial that my mother has a home in Dartmouth so that we can visit her regularly

Reply from Damon Drummond, Manager at The Fleet Care Home

Thank you for your lovely review, we are pleased to be caring for your mum.


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Review from Sandy R (Husband of Resident) published on 5 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife came to The Fleet Care Home in December, she suffers from schizophrenia and her condition can be very challenging. I have been extremely impressed by the care she gets - every single member of staff is 100% committed to the residents' welfare and well-being, and there is a cheerful "can-do"
attitude everywhere. The contact between the staff and myself has been wonderful with so much trouble taken to fully inform and involve me in her care. The events and activities are simply excellent with so many different things happening including visiting musicians which my wife particularly enjoys. There are spacious lounges, a small library, and an attractive dining room all of which overlook the lovely garden. Nowhere ever feels crowded, the general atmosphere is more like a good hotel than a care home. I count ourselves very lucky to have found The Fleet - it actually achieves what many care homes probably aim to do but fail.

Reply from Damon Drummond, Manager at The Fleet Care Home

Thank you Sandy for your kind review, we aim to do the very best we can for all residents. I am so pleased your wife is enjoying our activities programme.


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Review from Amanda W (Daughter of Resident) published on 5 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It was with heavy hearts that we agreed for my father to go into nursing care at Fleet Care Home. He is dying of terminal cancer, but is amazingly bright and cheerful. The staff are so empathetic to his plight and ours. They make him smile and nothing is too much trouble, while at the same time being
professional, which gives us confidence in their care. To visit Dad there is a pleasure, even in such emotionally charged times. The staff also want to know how we are managing too. My dear mum often on arrival is given a coffee and fresh biscuit, she also loves to be able to stay and have a meal with him. The building is very clean, modern and airy, we feel very fortunate that he is there.

Reply from Damon Drummond, Manager at The Fleet Care Home

Thank you for your lovely review, looking after Dad has been our pleasure. I will ensure this is shared with the team. Thank you again.


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Review from Ron D (Day Care) published on 2 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the moment I arrived, I have been treated as if I were at home, with the utmost kindness. The staff have become my extended family and my wife, son-in-law, daughter and granddaughter are very impressed.

Reply from Damon Drummond, Manager at The Fleet Care Home

Thank you for your review, I will pass on your kind words to the team. The menu at the home is currently being reviewed and updated with foods that residents have chosen, so hopefully this will be more to your liking.


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Review from Jan F (Partner of Resident) published on 25 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Not a typical ‘care home’, (thank goodness), more like a hotel. From reception, where you are always greeted with a smile, to The Cove, where you can sit and have a drink and a chat and on to the dining room and out to the lovely gardens. My partner’s room is large and sunny and he has everything he
needs. He is treated well, is clean and tidy and gets on well with staff. Some staff in particular are very capable, helping him with rehabilitation and encouraging him to do as much as possible for himself. In fact, I would go as far as to say that they want him to recover as much as I do! I am always impressed with how many activities they come up with, from gardening to making seasonal items to bringing entertainers in from outside. They also encourage residents to participate in chair aerobics and chair yoga. Plus animals come to visit and they currently have ducklings, which have actually hatched on-site. I am so, so impressed.
Maybe the meals could be improved though.

Reply from Damon Drummond, Manager at The Fleet Care Home

Hi Jan, thank you for your review and feedback. This has been shared with the team. The chef has been to see your partner and I know she has cooked him some of the things that he likes.


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Review from Samantha P (Granddaughter of Resident) published on 14 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My nan has been fiercely independent for many years and found it very difficult living at home and trying to manage. She is a proud woman, and giving up her independence and moving to a care home has been quite an adjustment for her. However, the staff at Fleet Care Home have been incredibly sweet,
patient and helpful in getting her settled. They have found ways to make her laugh, they get her involved in activities, and she even had a bunny hopping on her bed which she loved. They are always on hand and happy to answer our questions, and they notice changes in her health and have adapted to her changing medical requirements very well. They have enabled her to live independently and encouraged her to maintain her strength, movement and abilities whilst supporting her and keeping her safe and well.
I can’t thank the staff enough for what they do for her. As relatives, we are always offered coffee and always greeted at reception with the friendliest welcome. Thank you!

Reply from Damon Drummond, Manager at The Fleet Care Home

Thank you, Samantha, for your wonderful review, we enjoy having your nan here and it is a pleasure looking after her. I will pass on your kind words to the team. Thank you again.


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Review from G G (Wife of Resident) published on 27 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff and very caring and considerate. I have no worries whatsoever for my wife staying there. She's happy and safe and that's all I care about.

Reply from Jo Needs, Regional Director at The Fleet Care Home

Thank you for the wonderful feedback, it is lovely to hear that your wife is happy and safe at The Fleet and that you have no worries about your wife staying at the home. Thanks again, Jo.


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Review from Daniel M (Husband of Resident) published on 10 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am so glad my wife spent the last few weeks of her life at The Fleet Care Home. One way or another, I have experienced quite a few care homes. This was well up among the best. Above all, the wonderful, committed, friendly and enthusiastic staff made it work for us. They coped with what started as
a short stay and turned into palliative care magnificently! Thank you.

Reply from Damon Drummond, Manager at The Fleet Care Home

Thank you so much for your lovely review, it was our pleasure to look after your wife. I will pass on your kind words to the staff team.


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Review from Di N (Wife of Resident) published on 17 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband is suffering from Lewy body vascular dementia, it's all not at all easy for any of us now. Your home has been amazing, so very kind and accommodating. To be part of your home is the best thing that's come out of this horrible disease. Thank you. It's like being part of a warm and kind family.

Reply from Damon Drummond, Manager at The Fleet Care Home

Thank you, Di, for your lovely review and kind words.


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Review from James M (Wife of Resident) published on 20 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My wife has been in Fleet care home for two years and seven months. All the staff treat her with the utmost care and kindness for which I am most grateful.

Reply from Damon Drummond, Manager at The Fleet Care Home

Dear James, thank you for your kind review. We really enjoy caring for your wife. I will ensure this is passed on to the team that look after her.


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Review from Juliet B (Daughter of Resident) published on 15 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Lovely environment and caring staff who appear to be very well led. My father's care has been very good, individualised and empathetic. Mum is also now a resident and despite her dementia, has settled in quickly. We have seen some lovely examples of attention to detail and personalised care, for example,
staff providing a decorated room for Mum's birthday celebration and enabling my parents to spend time together. Thank you!

Reply from Damon Drummond, Manager at The Fleet Care Home

Thank you for your lovely review Juliet, I will feed this back to the staff team. Thank you again.


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Current Review Score: 9.7 (9.727)

Overview of Review Score

The Review Score of 9.7 (9.727) out of 10 for The Fleet Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 36 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 34 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.727 for The Fleet Care Home is calculated as follows: ( (329 Excellents x 5) + (71 Goods x 4) + (12 Satisfactorys x 3) + (5 Poors x 2) + (1 Very Poors x 1) ) ÷ 418 Ratings = 4.727

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for The Fleet Care Home is based on 34 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 79 registered maximum number of service users is 15.8, which has been reached with 34 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 28 Apr 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

10 Bed Vacancies

posted 04 Mar 2025

Offering residential, dementia and nursing care we welcome enquiries


Awards / Recognitions (0)

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Meet the Team (11)

Marc

Marc Chudley

Job Title: Home Manager

Joined: 2024

Marc is the Home Manager at The Fleet Care Home. Working in care for over 15 years, Marc started his career as a carer and worked up to become a qualified nurse and then on to Registered Manager. Marc has been working as a Home Manager for over 6 years and loves what he does.


Marc joined The Fleet in April 2024 and has a passion for truly Person-Centred care and delivering high standards with every service provided within the home. Marc is working hard to develop the Home and is looking forward to sharing the vision and the changes with the residents and their families in the coming months.


Sharon

Sharon Eden

Job Title: Deputy Manager

Joined: 2021

Sharon is our Deputy Manager here at The Fleet Care Home, having been qualified for 27 years and having worked in care for 34 years. Sharon has predominantly worked in elderly care throughout her career but has experience in many other areas within the care and earned a few additional strings to her bow.


Sharon has specialist qualifications in Tissue Viability, Diabetes, and Infection Control.


Sharon enjoys reading and animals outside of work and often brings her 4-month-old puppy, Micah, to work and visit the residents.


Lizzie

Lizzie Callan

Job Title: Administrator

Joined: 2020

Lizzie has been working at The Fleet since it opened and is passionate about her role within our home. She finds the best part of her job is helping make the residents feel happy in a safe and secure environment. Lizzie loves being a part of the team and is known to spend time with the residents getting to know each one of them.


Outside of work, Lizzie enjoys spending time with her loved ones and motorbiking across Europe.


John

John Liversage

Job Title: Maintenance Manager

Joined: 2021

John started work at the Fleet in 2021 as the Maintenance Manager, he comes with a wealth of experience in this field.


Sarah

Sarah Pinhorne

Job Title: Head of Unit

Sarah Pinhorne is the Head of Unit for our new Dementia Community here at The Fleet. Worked in care for over 31 years and throughout her career as a Healthcare Assistant and Senior Healthcare assistant, before completing her nursing training at Plymouth University and becoming a Registered Mental Health Nurse.


Sarah has had experience working in dementia care, both in EMI and overseeing a Dementia Care Community before. She has a passion for ensuring excellent care is provided at all times and that the support and care that is delivered are person-centred and holistic.


Sarah is incredibly excited to take the helm of this new and tailored service at The Fleet, leading our trained team to make the lives of our Residents with Dementia truly enriching and enjoyable.


Viv

Viv Munslow

Job Title: Head of Unit

Joined: 2024

Viv has been working in care for the past 25 years and has been with The Fleet since it opened. She has worked up from a carer to a Head of Unit and is now Head of Unit for Drake, our residential community. Viv really enjoys supporting our residents, prompting their independence, and making every day special for them.


Compared to all her previous jobs, Viv says this is the best of them all! Viv loves being able to help others and says we are all like a little family here.


Adam

Adam Borbas

Job Title: Senior Care Assistant

Joined: 2020

Adam is one of our Senior Care Assistants. Adam works in care because he believes that everybody deserves to live a happy and dignified life in the way they see fit even if they need help to achieve it. “Regarding my work, I am passionate about person-centred care which I believe is the most important segment of our numerous duties. If the passionate section is more about my personal life, I am most passionate about educating people in my own way about the importance of history and human nature through the lens of history.


As a hobby I do like a good long drive, it enables me to think clearly. I also like to lose myself in fantasy or sci-fi worlds while reading or watching movies”.


Holly

Holly Winsor

Job Title: Care Assistant

Joined: 2022

Holly is one of our wonderful Care Assistants. After completing her degree in counselling, Holly decided that wanted to be more hands-on and has loved getting to know each and every resident here at The Fleet.


Kimberly

Kimberly Heales

Job Title: Activities Coordinator

Joined: 2022

Kimberley is our Activities Coordinator and works within the healthcare industry purely because she loves helping others! She is a passionate member of the team and really focuses on helping our Dementia Care residents by improving these individuals’ well-being!


She is often seen singing and dancing around The Fleet because of her huge love of music. Kimberley put on multiple events and activities for our home and captures these special moments on camera.


Kimberley works closely with the local community and often sets up fundraisers for various local causes!


Pammy

Pammy Anthony

Job Title: Housekeeping Assistant

Joined: 2022

Pammy is one of our Housekeeping Assistants at our home and she is a massive part of making sure our home remains to be a tidy and safe environment. Pammy is known for taking time to speak to our residents and forming relationships with people new to our home.


Nicholas

Nicholas Davies

Job Title: Laundry Assistant

Nick along with Sue runs the Laundry here at The Fleet Care Home in Dartmouth. Nick’s job is to ensure that not only is there plenty of bed and table linen and towels on all of the floors but also that all of the residents have their personal clothes washed and returned to them. It’s an important job and both Nick and Sue feel rather proud of their “part of the ship”, having it run really smoothly. When Nick isn’t collecting and distributing, he likes to try and find the time to stop and chat with our residents.