The Fleet Care Home

Victory Road, Dartmouth TQ6 9JR
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9.7 63 Reviews
  • The Fleet Care Home, Dartmouth
The Fleet is a newly refurbished care home, based in Dartmouth in Devon, providing exceptional levels of residential, nursing and palliative care for up to 79 residents.

At The Fleet, they work in partnership with residents and their families to develop an individualised care plan, ensuring everyone receives the right level of care for their needs. They have a highly experienced team who are supported to develop a holistic set of skills and experiences, that actively encourages independence, respect and dignity at all times.

There’s always plenty to do at The Fleet. They have a full-time Activities and Events Co-ordinator who encourages residents to take part in group activities, a cinema room, hairdressing salon, library, Cove Bistro and expansive gardens.

The team is dedicated to helping residents feel at ease, feel relaxed and most importantly, feel at home.

Care Provided by The Fleet Care Home

  • Primary Care Categories
  • Dementia
  • Learning Disability
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 79 Service Users
  • Privately Owned
  • Other Care Provided
  • Palliative Care

Good to Know

  • Person in charge
  • Marc Chudley (Home Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (79)
    • Single Rooms with ensuite Wet Room (79)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for The Fleet Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,400 – £1,400
    • Self-Funded Residential Dementia Care £1,550 – £1,550
    • Self-Funded Nursing Care £1,550 – £1,550
    • RESPITE Self-Funded Residential Care £1,400 – £1,400
    • RESPITE Self-Funded Residential Dementia Care £1,550 – £1,550
    • RESPITE Self-Funded Nursing Care £1,550 – £1,550
  • all fees are negotiable .


  • (these prices are only a guideline, please contact The Fleet Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Gardens
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
Total of 63, showing 61-63
9.7

The Fleet Care Home has a Review Score of 9.7 (9.727) out of 10, based on 36 reviews in the last 2 years. Over all time The Fleet Care Home has 63 reviews.

Overall Experience

  • 52
  • 9
  • 1
  • 1
  • 0

Date Published

63
9
14
36
27
Overall Experience  Overall Experience 5.0 out of 5

I can't praise Fleet Care Home enough. They looked after my brother until his time of death and were wonderful. They made sure he was comfortable and in no pain. All the staff were brilliant and also to me as well. Nothing was too much trouble. I thank you so much again. Really wonderful and caring
home.

Reply from Melody Walters, Regional Manager at The Fleet Care Home

Thank you, Valerie, for your kind words, it is uplifting for the team to read such lovely feedback.


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Overall Experience  Overall Experience 5.0 out of 5

In my personal experience, The Fleet is an excellent setting. The staff are extremely professional, caring, friendly, and diligent. The environment is excellent. It feels homely, and is really 'posh'! My Dad lives there.

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Overall Experience  Overall Experience 5.0 out of 5

My husband was admitted to Fleet Care Home from hospital as he needed 24-hour care. His room was very nice, comfortable and nicely furnished with its own ensuite. He was made very welcome and the staff were kind and attentive. Sadly due to the current situation family were unable to visit but whenever
we rang the staff always had time for us and we were able to speak to my husband on the phone with the help of the staff. Sadly my husband died and the staff were so kind and compassionate at a very sad time. It was planned that my husband would stay permanently, but this was not to be. The Fleet is a care home where one can be happy and confident that a loved one will be well cared for.

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Current Review Score: 9.7 (9.727)

Overview of Review Score

The Review Score of 9.7 (9.727) out of 10 for The Fleet Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 36 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 34 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.727 for The Fleet Care Home is calculated as follows: ( (329 Excellents x 5) + (71 Goods x 4) + (12 Satisfactorys x 3) + (5 Poors x 2) + (1 Very Poors x 1) ) ÷ 418 Ratings = 4.727

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for The Fleet Care Home is based on 34 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 79 registered maximum number of service users is 15.8, which has been reached with 34 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 28 Apr 2022

Overall
Good

  • Caring

    Good
  • Effective

    Good
  • Responsive

    Good
  • Safe

    Good
  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

10 Bed Vacancies

posted 04 Mar 2025

Offering residential, dementia and nursing care we welcome enquiries


Awards / Recognitions (0)

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Meet the Team (11)

Marc

Marc Chudley

Job Title: Home Manager

Joined: 2024

Marc is the Home Manager at The Fleet Care Home. Working in care for over 15 years, Marc started his career as a carer and worked up to become a qualified nurse and then on to Registered Manager. Marc has been working as a Home Manager for over 6 years and loves what he does.


Marc joined The Fleet in April 2024 and has a passion for truly Person-Centred care and delivering high standards with every service provided within the home. Marc is working hard to develop the Home and is looking forward to sharing the vision and the changes with the residents and their families in the coming months.


Sharon

Sharon Eden

Job Title: Deputy Manager

Joined: 2021

Sharon is our Deputy Manager here at The Fleet Care Home, having been qualified for 27 years and having worked in care for 34 years. Sharon has predominantly worked in elderly care throughout her career but has experience in many other areas within the care and earned a few additional strings to her bow.


Sharon has specialist qualifications in Tissue Viability, Diabetes, and Infection Control.


Sharon enjoys reading and animals outside of work and often brings her 4-month-old puppy, Micah, to work and visit the residents.


Lizzie

Lizzie Callan

Job Title: Administrator

Joined: 2020

Lizzie has been working at The Fleet since it opened and is passionate about her role within our home. She finds the best part of her job is helping make the residents feel happy in a safe and secure environment. Lizzie loves being a part of the team and is known to spend time with the residents getting to know each one of them.


Outside of work, Lizzie enjoys spending time with her loved ones and motorbiking across Europe.


John

John Liversage

Job Title: Maintenance Manager

Joined: 2021

John started work at the Fleet in 2021 as the Maintenance Manager, he comes with a wealth of experience in this field.


Sarah

Sarah Pinhorne

Job Title: Head of Unit

Sarah Pinhorne is the Head of Unit for our new Dementia Community here at The Fleet. Worked in care for over 31 years and throughout her career as a Healthcare Assistant and Senior Healthcare assistant, before completing her nursing training at Plymouth University and becoming a Registered Mental Health Nurse.


Sarah has had experience working in dementia care, both in EMI and overseeing a Dementia Care Community before. She has a passion for ensuring excellent care is provided at all times and that the support and care that is delivered are person-centred and holistic.


Sarah is incredibly excited to take the helm of this new and tailored service at The Fleet, leading our trained team to make the lives of our Residents with Dementia truly enriching and enjoyable.


Viv

Viv Munslow

Job Title: Head of Unit

Joined: 2024

Viv has been working in care for the past 25 years and has been with The Fleet since it opened. She has worked up from a carer to a Head of Unit and is now Head of Unit for Drake, our residential community. Viv really enjoys supporting our residents, prompting their independence, and making every day special for them.


Compared to all her previous jobs, Viv says this is the best of them all! Viv loves being able to help others and says we are all like a little family here.


Adam

Adam Borbas

Job Title: Senior Care Assistant

Joined: 2020

Adam is one of our Senior Care Assistants. Adam works in care because he believes that everybody deserves to live a happy and dignified life in the way they see fit even if they need help to achieve it. “Regarding my work, I am passionate about person-centred care which I believe is the most important segment of our numerous duties. If the passionate section is more about my personal life, I am most passionate about educating people in my own way about the importance of history and human nature through the lens of history.


As a hobby I do like a good long drive, it enables me to think clearly. I also like to lose myself in fantasy or sci-fi worlds while reading or watching movies”.


Holly

Holly Winsor

Job Title: Care Assistant

Joined: 2022

Holly is one of our wonderful Care Assistants. After completing her degree in counselling, Holly decided that wanted to be more hands-on and has loved getting to know each and every resident here at The Fleet.


Kimberly

Kimberly Heales

Job Title: Activities Coordinator

Joined: 2022

Kimberley is our Activities Coordinator and works within the healthcare industry purely because she loves helping others! She is a passionate member of the team and really focuses on helping our Dementia Care residents by improving these individuals’ well-being!


She is often seen singing and dancing around The Fleet because of her huge love of music. Kimberley put on multiple events and activities for our home and captures these special moments on camera.


Kimberley works closely with the local community and often sets up fundraisers for various local causes!


Pammy

Pammy Anthony

Job Title: Housekeeping Assistant

Joined: 2022

Pammy is one of our Housekeeping Assistants at our home and she is a massive part of making sure our home remains to be a tidy and safe environment. Pammy is known for taking time to speak to our residents and forming relationships with people new to our home.


Nicholas

Nicholas Davies

Job Title: Laundry Assistant

Nick along with Sue runs the Laundry here at The Fleet Care Home in Dartmouth. Nick’s job is to ensure that not only is there plenty of bed and table linen and towels on all of the floors but also that all of the residents have their personal clothes washed and returned to them. It’s an important job and both Nick and Sue feel rather proud of their “part of the ship”, having it run really smoothly. When Nick isn’t collecting and distributing, he likes to try and find the time to stop and chat with our residents.