Windermere House

Guildford Road, Broadbridge Heath, Horsham RH12 3PQ
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9.4 18 Reviews
  • Windermere House, Horsham
Welcome to Windermere House, a purpose-built care centre nestled in the picturesque rural surroundings near Horsham, West Sussex. The centre offers a comprehensive range of facilities and services designed to meet the diverse needs of residents.

Windermere House provides around-the-clock nursing care for older people, as well as specialised support for individuals with long-term neurological conditions such as acquired brain injury, multiple sclerosis, stroke, and motor neurone disease.

The state-of-the-art facilities include a specialist gym and cinema room, offering opportunities for physical activity and leisure. The home also offers innovative therapies such as a sensory room, salt cave, and two hydrotherapy pools, providing residents with access to holistic and cutting-edge treatments.

There's also a convenient minibus service for both enjoyable day trips and medical appointments, ensuring residents have easy access to everything they may need while feeling right at home.

Windermere House places a strong emphasis on promoting independent living skills, social engagement, and community activities. The dedicated team is committed to providing personalised care that focuses on the individual needs and preferences of each resident, ensuring they feel at home and supported every step of the way.

Visit Windermere House and see why it is a trusted choice for exceptional care in West Sussex.

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Care Provided by Windermere House

  • Primary Care Categories
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Nursing Care
  • For a maximum of 61 Service Users
  • Privately Owned
  • Care Offered
  • Head/Brain Injury
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Stroke
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Vicky Taylor (Home Manager)
  • Admission Criteria
    • Ages 18+
  • Room Information
    • Single Rooms (61)
    • Single Rooms with ensuite Wet Room (40)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Number of floors: 1

Funding & Fees Guide for Windermere House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Gardens
  • Ground Floor Accommodation only
  • Minibus or other transport
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Windermere House Reviews (18)

9.4

Windermere House has a Review Score of 9.4 (9.406) out of 10, based on 12 reviews in the last 2 years. Over all time Windermere House has 18 reviews.

Overall Experience

  • 14
  • 3
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  • 1

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Review from W P (Sister of Resident) published on 5 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

After a traumatic conversation which resulted in hospital admission, I was more than glad to see my brother back at Windermere.
Here he is well looked after with extensive care. The problems coming from his hospital visit will soon be rectified now he is safely home.
We look forward to enhance entertainment
shortly. More suitable to the type of residents, not children.

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Review from Patricia D (Wife of Resident) published on 6 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I stayed for Sunday lunch which was a leek and potato pie with garlic bread. It was served piping hot, well-presented, excellent portion served by a member of staff with great grace and care - as if in a proper restaurant. Best of all, it was full of flavour - lots of cheese! Pudding was pineapple and
cherry cake with custard - delicious. A lovely day - thank you chef and staff!

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Review from Martin S (Son of Resident) published on 28 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Right from the start of our experience with Windermere, the staff were all clearly dedicated to their residents and to ensuring their stay was as enjoyable as possible. They were very kind to my mother while she was there and always patient and understanding, with a smile. Nothing was too much trouble
and the overall ethos was relaxed and easy-going. The staff were keen for residents to be able to enjoy all of the many facilities and to have the freedom to do as much they they were able to while they live there. The management were always very understanding and helpful and responded to queries very promptly. The overall standards and the setting of Windermere House are lovely.

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Review from Nigel B (Son of Resident) published on 23 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The gentle, kind and peaceful attitude of the staff is backed up and provided by a diligent professional manager. The home went to great lengths to ensure that Mum was cared for in the best way possible way. Most of my contact was with the manager. Regular phone calls and updates on Mum's progress and
all questions answered to my satisfaction. Thanks to Manager.

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Review from J P (Partner of Resident) published on 21 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I want to say a big thank you to all the staff at the home. I can't recommend Windermere House enough if you want the best care for your loved one. I visited every day and my partner was always clean and comfortable. I was always made welcome any time of the day. The staff allowed my partner to keep
his dignity. They were kind, compassionate, caring, tirelessly hard-working while being totally professional as a team. The room was always clean and bright. We are so grateful.

Reply from Vicky Taylor, Home Manager at Windermere House

Thank you for your kind words and support. I will share your review with our Team. Best wishes.


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Review from Jacqueline B (Mother of Resident) published on 5 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

I do not recommend Windermere House. My daughter was there from January to March 2024. It's such a shame that a negative review cannot be written as it is rejected. By only allowing positive reviews for care homes this does not reflect on the care your loved ones will receive and how unfair is that.
My daughter was not looked after while at Windermere House. We had to supply all equipment that she needed and trained the staff how to care for her. They advertise that they cater for brain injuries, the staff are not adequately trained. They also advertise hydro pool but this never had water in. My daughter was not treated with dignity or kindness. She is a young woman with two young children and had a stroke after her second daughter was born. The manager restricted the children's visiting times which was not fair or kind. Please don't be fooled how clean the care home is. It's behind the scenes which is hidden.

Reply from Tom Newitt, Marketing Manager at Windermere House

Thank you for taking the time to provide feedback on our service. We are deeply sorry to read about your experience of our home as this falls well below our usually high standards. Your concerns have been investigated and addressed internally to ensure this does not happen again. As part of our ongoing improvement of the service, we now have a new manager in place who has many years of experience of managing ABI services. We take all feedback and lessons learned seriously and a number of improvements have already been made.


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Review from K G (Daughter of Resident) published on 19 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I found the place very clean and tidy. The staff are very helpful and polite. The facilities are very good and we make plenty of use of the salt cave. The management is very understanding and caring.

Reply from Vicky Taylor, Home Manager at Windermere House

Thank you very much for your lovely review. We are pleased that your time here with us was a positive experience. I will share your kind words with the team.


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Review from J G (Son of Resident) published on 16 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly and kind staff. It is very reassuring to see my father settling into his new surroundings. Today is Fish and Chip Friday, a lovely meal rekindling many childhood memories. His room is surrounded by nature and songbirds.

Reply from Finlin Martin, Home Manager at Windermere House

It was a pleasure meeting you on Friday. Thank you so much for your precious time to complete the review. Your appreciation was such a motivation for my staff on that day. Thank you we will continue to do our best.


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Review from A W (Wife of Resident) published on 22 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband was in Windermere House House for end-of-life care. He was always treated with the utmost compassion and dignity. His room was bright, clean and modern. Everyone was very professional and nothing was too much trouble. The staff were always cheerful and available to help if there was a problem.
I wouldn't hesitate to recommend Windermere House.

Reply from Tanya Laity, Regional Manager at Windermere House

Thank you for taking the time to write this wonderful review about Windermere House.


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Review from A S (Sister-in-law of Resident) published on 1 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always greeted by friendly staff. Always made to feel welcome and nothing was too much trouble for our brother. Although his stay was short and sweet it was most enjoyable for him. Even down to the chef visiting in his room to find out his likes and dislikes with food.

Reply from Finlin Martin, Home Manager at Windermere House

Absolute pleasure looking after your brother. Thank you so much for your time and effort in doing the review. God Bless you.


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Review from Christine W (Daughter of Resident) published on 29 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was so well looked after in the short time she was in Windermere House. All the staff were very caring and professional. The home is very clean and has some lovely facilities. A big thank you to the manager who was so kind and took care of Mum, my sister and myself. Would highly recommend the nursing
home.

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Review from Teresa C (Daughter of Resident) published on 21 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Although this care home is a little out of the way and you need transport to get here the manager and staff are second to none. The manager listens and takes onboard all of your concerns and worries and puts procedures in place so that the resident is safe and well cared for. The staff who care for
the residents are all amazing, always have smiles on their faces and talk to the residents with such care and respect. My dad has settled so well here, not one urine infection where he had one after another before, they are helping to sort a wheelchair and he has nothing but good things to say about the staff. He has been taken into the local town and the garden centre. If you're looking for a care home for your loved ones definitely consider Windermere House.

Reply from Finlin Martin, Home Manager at Windermere House

Thank you very much for reviewing our home. We will continue to deliver our best to your dad.


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Review from L M (Mother of Resident) published on 5 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Following a week of respite at Windermere, I am very grateful to the team for the care and professionalism they have shown towards my son. Fantastic location and facilities, and a strong team who really took the time and trouble to get to know my son and his care routines.

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Review from Hannah W (Sister of Resident) published on 5 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother has been a resident here for last 4 months. We cannot thank the staff and management enough for the excellent care he is receiving. The facilities are outstanding and clean. The staff cannot do enough to help. He is very happy and content here. This is the best care home we have seen and
would not hesitate in recommending this home to anyone.

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Review from Francesca W (Niece of Resident) published on 5 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My uncle has been cared for, for under a year at this facility. We could not hope for better care at this Home. The staff are not just helpful to my uncle but to my family as well. They welcome us at every visit, which is encouraged.

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Review from Rachel H (Daughter of Resident) published on 5 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum is so happy here, she has a great rapport with the manager and the team and they really understand her and her needs. She has always been very well cared for, as are we as a family - always kept well informed and up to date of her care plan and any appointments or concerns they have. The beautiful
grounds and surrounding wildlife make it such a lovely environment for my Mum as she has access to these surroundings and being outside in the fresh air regularly. The little trips out are always lovely to hear about too, even just to the garden centre is such a lovely thing to do as it is a nice change of scenery. Thank you so much for looking after my mum, we are so grateful for all that you do for her and always making it possible for my family and I too.

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Review from Anthony G (Husband of Resident) published on 1 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife was a resident in the home for the past 3 years. During that time, I found the home and staff to be the most efficient, caring, hard working and very reliable professional team all around. My wife was in care homes for the last fifteen years. Without a doubt, the home stood miles above any other
home. First-class home, facilities great and spotlessly clean. Everything you would want for a loved one. Thank you.

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Review from Peter H (Partner of Resident) published on 17 December 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My partner of 42 years has been a resident for more than one year. The management and staff are the most caring and considerate people we could ever wish for. The staff are so very helpful to both my partner, myself and my children. They keep us informed of everything that is happening to my partner
i.e.doctors appointments, dental appointments etc and always invite us to attend if we wish to. My partner is offered outings at least once a week to the shops or park or garden centre and is so well looked after whilst on these excursions. The home is kept immaculately clean and the food provided is second to none, all freshly cooked on the premises with a great choice of menu. I can only say this is probably the best care home we have ever seen and would recommend it to anyone needing a care home for themselves or their family.

Reply from Laura Bennett, Marketing & Business Development Manager at Windermere House

Dear Peter,
Thank you so much for taking the time to send a review. We are pleased that you and your family are happy with the support provided. Our care home colleagues work very hard to get the job right, and it means a lot to get such a great endorsement. SHC is committed to being an open and transparent organisation and we appreciate all feedback on our care homes. Your feedback will be shared. Kind regards Laura.


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Current Review Score: 9.4 (9.406)

Overview of Review Score

The Review Score of 9.4 (9.406) out of 10 for Windermere House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 12 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.504 for Windermere House is calculated as follows: ( (94 Excellents x 5) + (25 Goods x 4) + (3 Satisfactorys x 3) + (2 Poors x 2) + (7 Very Poors x 1) ) ÷ 131 Ratings = 4.504

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.902 Points relating to the number of positive Reviews for Windermere House is based on 11 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 61 registered maximum number of service users is 12.2. 11 Positive Reviews ÷ 12.2 = 0.902

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 13 Jun 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (0)

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Meet the Team (1)

Finlin

Finlin Martin

Job Title: Care Home Manager

Welcome to our peaceful purpose-built care centre near the charming town of Horsham, West Sussex.


Set in an area of natural beauty, surrounded by trees and wildlife, Windermere House is a spacious retreat for older people requiring nursing care and for those living with long-term neurological conditions such as acquired brain injury.


An outstanding range of facilities is complemented by an expert team focused on helping those we support to maximise their social, emotional, intellectual and physical potential.


We are lucky to have such a great team here. They are skilled and experienced and through such a challenging time they have been so resilient and hardworking. Every day they commit to doing their best.


Frequently Asked Questions about Windermere House

What types of Care is Windermere House registered for?

Older Person Care, Respite Care, Physical Disability, Sensory Impairment & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Windermere House provide?

Day Care, Convalescent Care & Physiotherapy are other types of care provided.

How many Rooms does Windermere House have?

There are 61 Single Rooms.

What are the Facilities & Services at Windermere House?

Smoking not permitted, Minibus or other transport, Wheelchair Access, Ground Floor Accommodation only, Gardens, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Windermere House to the centre of Horsham?

2.8 mile(s) as the crow flies, distance by road may be significantly further.