The Grand Care Centre

Greythorn Drive, West Bridgford, Nottingham NG2 7GG
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9.9 86 Reviews
  • The Grand Care Centre, Nottingham
The Grand is a purpose-built, ‘new generation’ care facility which offers home-from-home care for up to 82 people in the leafy suburbs of West Bridgford in Nottingham.

The four floor home is expertly designed to provide the highest standards of safety, comfort and care, where residents can benefit from en-suite bedrooms, a beautiful lounge and dining room on each floor, and an assisted spa bathroom.

The Grand is an attractive building, blending traditional brickwork with more contemporary features. Located in a spacious area, the building boasts full height windows which extend from the ground floor to the top floor.

Carefully crafted by an interior designer, the attention to detail inside the home is impressive, with high specification and sophisticated décor designed to create stylish yet comfortable and practical spaces. The interior also features built-in infection control.

Additional facilities available at The Grand include a library, cinema, hairdresser with nail bar and bistro area.

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Care Provided by The Grand Care Centre

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 82 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Tracy Johnston (Home Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (82)
    • Single Rooms with ensuite Wet Room (82)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2015
    • Number of floors: 4

Funding & Fees Guide for The Grand Care Centre

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,425
    • Self-Funded Residential Dementia Care from £1,475
    • Self-Funded Nursing Care from £1,525
    • RESPITE Self-Funded Residential Care from £1,550
    • RESPITE Self-Funded Residential Dementia Care from £1,550
    • RESPITE Self-Funded Nursing Care from £1,550

  • Nursing Care plus FNC £235.88


    Respite stay minimum of 2 weeks - from £1,550 per week.


    We do not provide Nursing Dementia Care.
  • (these prices are only a guideline, please contact The Grand Care Centre to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors welcome, encouraged to avoid meal times if possible and after 8pm when residents may be relaxing in nightwear.


  • Parking

  • Parking is available on site. Visitors asked if they park on the local roads to be courteous to neighbours.


The Grand Care Centre Reviews (86)

Total of 86, showing 1-20
9.9

The Grand Care Centre has a Review Score of 9.9 (9.888) out of 10, based on 21 reviews in the last 2 years. Over all time The Grand Care Centre has 86 reviews.

Overall Experience

  • 78
  • 5
  • 1
  • 2
  • 0

Date Published

86
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Review from Natalie P (Daughter of Resident) published on 26 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father only spent a couple of months here on end-of-life care until he sadly passed. The care he received at The Grand was respectful, kind, caring and professional. Through my frequent visits I got to know the team who supported him. The home manager has managed to hire some of the loveliest people
I have ever met. Each time I left after visiting I felt confident and reassured that I had secured him a place in a good care home. It relieved a lot of the anxieties and guilt I felt about the entire situation. My father passed peacefully in early February but I will be forever grateful to the nurses/carers who made his transition from this world to the next an easy one. God bless you all.

Reply from Tracy Johnston, Manager at The Grand Care Centre

Thank you so much for such a lovely review - I will share your review with the team in the home- We appreciate you taking the time to review the care home and a pleasure to care for your relative.


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Review from M H (Resident) published on 14 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy here. The care provided by carers, management and well-being staff members is exceptional.
My health is carefully watched and I feel very lucky and safe.

Reply from Tracy Johnston, Manager at The Grand Care Centre

We truly thank you for taking the time to review the care home. It's a pleasure to have you in the service.


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Review from Anthony B (Resident) published on 30 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy here, the staff are kind and helpful.

Reply from Tracy Johnston, Manager at The Grand Care Centre

Thank you for taking the time to write a review for the care home, your feedback is important to us.


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Review from M L (Son of Resident) published on 28 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I can not recommend The Grand Care Home in West Bridgford Nottingham enough. My Father was fast-tracked out of hospital in May 2024. It was a traumatic period and to place your relative in any care home is a massive step the pressure to get it right is immense. Having visited quite a few and being horrified
at what we saw, the visit to The Grand was amazing within a 1 minute of entering I already had a good feeling and after being shown around the choice was easy to make. The staff are fantastic and went above and beyond in the care and friendly ship they gave to my Father. Every member of staff was superb you could not wish for better. The building is kept to the highest standard. I have no hesitation in recommending The Grand to anyone who needs to find a care home for a member of their family. Thank you all at The Grand for the care you gave my Dad in his last days.

Reply from Tracy Johnston, Home Manager at The Grand Care Centre

I would like to thank you for taking the time to review the care home. It is always nice to hear positive feedback regarding the home and the team. A privilege to be part of the care provision for your relative. I will be sure to share your review with the team and we thank you for choosing our care home.


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Review from Sherida C (Daughter of Resident) published on 21 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After making the decision to move mum to The Grand Care Centre, we received ongoing support from the time we visited through to the day of the move.
Move day could have been challenging for mum and potentially disorientating but from the moment we arrived, we were greeted with a lovely warm welcome
from reception and encouraged to take our time to let mum adjust.
There is no cure for dementia but the positive change we have seen since mum has been at The Grand is remarkable. This transformation is undoubtedly a testament to the care and attention she receives from staff across the whole of the care home, as well as the open, clean and welcoming physical environment. We've seen glimpses of mum we thought we had lost forever.
The care has been personalised to ensure mum can feel at ease and safe. She looks healthier and her demeanor has improved more than we could ever have hoped for. Seeing mum happy and relaxed allows us to feel at ease, knowing she is in safe and caring hands.

Reply from Tracy Johnston, Home Manager at The Grand Care Centre

Thank you so much for taking the time to write such an amazing review for our care home. It was important for us to ensure the transition was as smooth as possible for many reasons. Its amazing to see residents flourish in our care. We Appreciate your feedback and will cascade to the team. Thanks again.


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Review from D N (Resident) published on 7 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I'm happy here, everyone is smashing, helpful, kind and good. I enjoy being here with the many friends that I've made over the years I've been here. I get on very well with everyone and we have lots of fun.

Reply from Tracy Johnston, Manager at The Grand Care Centre

Thank you for taking the time to review the care home, your feedback is important and thank you for a lovely review as a resident.


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Review from Beryl B (Resident) published on 7 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everyone is very kind with me. I am very happy here.

Reply from Tracy Johnston, Manager at The Grand Care Centre

Thank you for your review card, also thank you for supporting me on the sky dive day, it was amazing to have you there.


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Review from F B (Daughter of Resident) published on 28 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 2.0 out of 5

Firstly there are some very caring staff there but also staff who are not so caring. The main problem is lack of staff which leads to problems. 1) Not answering the alarm bell swiftly. 2) My father had 2 showers in 10 months, he's now showered daily at new care home. 3) We had to get the physio to push
for Dad to use a commode, staff left him to wee in a pad, he was not incontinent - he now uses a bottle and normal toilet.

Reply from Tracy Johnston, Manager at The Grand Care Centre

Thank you for taking the time to write a review for the care home. We do take feedback seriously and I have had the opportunity to look into your concerns using the data held in the home. I am happy to go through the findings to share factual data with you and aim to give you some reassurance in conjunction with your comments. Our aim is always to deliver a high standard of care in the service and I am sorry you felt this was not your experience through your Father's stay. Kind Regards


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Review from D L (Daughter of Resident) published on 20 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been in the care home for many years and she is so happy and well cared for. We as a family couldn't be happier with the standard of ongoing care Mum receives from the whole team. Everyone is welcoming and supportive.

Reply from Tracy Johnston, Manager at The Grand Care Centre

Thank you for taking the time to review, it's been an absolute please to care for Mum in the care home and see her have a quality of life over time. We miss her dearly


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Review from N C (Resident) published on 13 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Admitted end of life a few months ago. The care I have received has been fabulous. I have just been transferred to the ground floor at my request, this was done very quickly.

Reply from Tracy Johnston, Manager at The Grand Care Centre

Thank you for taking the time to review the care home, much appreciated.


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Review from Alison C (Daughter of Resident) published on 4 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I can't speak highly enough of The Grand. The standard of care, the activities, the food and the facilities are excellent. Most of all it was the genuine sense of being welcome and cared for as part of a family which my mum and I valued the most.

Reply from Tracy Johnston, Manager at The Grand Care Centre

Thank you for taking the time to complete a review for the care home - your feedback is really appreciated and a privilege to care for your mum.


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Review from Jonathan P (Son of Resident) published on 16 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father stayed 2 weeks for respite. I cannot praise the helpfulness and professionalness of the staff and managers both to my father and to us when we visit. The bedroom and bathroom were clean, modern and comfortable. A choice of good meals and snacks were available and there were regular activities
going on throughout his stay. The staff were understanding of my father's dementia, and able to patiently reassure him of where he was, and any other concerns he had. They also looked after his medicine and hygiene care very well. Highly recommended from initial planning, through to end of stay. And the building and floors were very secure too.

Reply from Tracy Johnston, Manager at The Grand Care Centre

I would like to thank you for taking the time to complete such a lovely review for the home - I will also share with the team.


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Review from Selma P (Daughter-in-law of Resident) published on 13 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father-in-law went into the home for respite care for 2 weeks, I would like to thank all of the staff at The Grand for all of the care and attention they have shown my father-in-law, this has had a profoundly positive effect on his health and general wellbeing. I know for sure he has enjoyed all
of the fun and varied activities available. My sincerest thanks to all.

Reply from Tracy Johnston, Manager at The Grand Care Centre

Thank you for the lovely review regarding your father-in-law, appreciate the time taken to complete the review.


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Review from Dianne C (Daughter of Resident) published on 10 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was admitted back in 2017 and is still there to the present day.
As I live in London I was worried about Mum's care, I didn’t have to.
Since day one Mum's care and well-being have been the homes priority.
All the staff are so lovely and kind and see to mums every need.
I have a video call
with Mum every Friday without fail and she is always so happy.
I couldn’t wish for a better place for Mum to be than here.
Also the activities and she looks forward to the days out and lifts her spirits.

Reply from Tracy Johnston, Manager at The Grand Care Centre

Thank you Dianne for an amazing review. Appreciate the time taken to formulate for the home.


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Review from A L (Granddaughter of Resident) published on 3 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

High standards of care are provided to my nan at all times, ensuring she is happy. Nothing is ever a problem for staff, my nan has settled and come on so much since being in The Grand. Couldn’t recommend highly enough, staff and management provide support to both service users and their families to
the highest of standards whenever and wherever required.

Reply from Tracy Johnston, Manager at The Grand Care Centre

Thank you so much for taking the time to review our care home - really appreciated.


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Review from Steve R (Son of Resident) published on 14 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This care home and all its staff have a very special place in my heart. My father was a resident on the dementia floor for the past 8 years. Everyone who looked after dad and I dealt with were outstanding. The level of care was excellent and the love and thoughtfulness in his last days was lovely. This
is a special place.

Reply from Tracy Johnston, Home Manager at The Grand Care Centre

We thank you for a heart felt review submitted for the care home. A pleasure to have had the opportunity to care for your loved one over the years of stay. Will share with the team and your feedback is precious. Thank you for taking the time completing this - really appreciated


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Review from K W (Son of Resident) published on 20 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mother was admitted to The Grand Care Centre after a stay in hospital following a fall. We have been extremely pleased with her care. All members of staff who have been involved with her have been excellent, showing kindness and professionalism. They reacted promptly to her medical needs and we
were always consulted if a change was necessary. Mum was treated with dignity and compassion at the end of her life.

Reply from Tracy Johnston, Manager at The Grand Care Centre

This is an amazing review and a pleasure to care for your mother. Thank you for the time taken to review the home.


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Review from Tina M (Daughter of Resident) published on 6 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was a resident at The Grand Care Centre after being discharged from hospital. He was made to feel welcome immediately. The team made him feel comfortable and encouraged him to take part in activities which he enjoyed.
The care overall, for the few months that he was in there was outstanding.
The team communicated to me what they were doing for him and was transparent with any concerns.
They were responsive in making sure he attended all hospital appointments and was on the ball with medicine and care need changes.
I appreciate everything they did for him and recommend The Grand as an amazing care facility.

Reply from Tracy Johnston, Manager at The Grand Care Centre

Thank you so much for your kind words and for taking the time to review - it has been a pleasure caring for your dad at The Grand.


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Review from P F (Resident) published on 2 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Looked after well. Enjoyed my staff. Food was good. Care was good. Recommend the care home.

Reply from Tracy Johnston, Manager at The Grand Care Centre

Appreciate your feedback and thank you for taking the time to complete such a lovely review for the care home - a pleasure to care for you.


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Review from Maria F (Sister-in-law of Resident) published on 18 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly staff who obviously care for their residents. The environment is clean and tidy. The rooms are a good size.

Reply from Tracy Johnston, Manager at The Grand Care Centre

Dear Maria, thank you for taking the time to complete a review for the care home - we really appreciated this and thank you.


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Current Review Score: 9.9 (9.888)

Overview of Review Score

The Review Score of 9.9 (9.888) out of 10 for The Grand Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 21 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.888 for The Grand Care Centre is calculated as follows: ( (237 Excellents x 5) + (3 Goods x 4) + (5 Satisfactorys x 3) + (5 Poors x 2) ) ÷ 250 Ratings = 4.888

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for The Grand Care Centre is based on 20 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 82 registered maximum number of service users is 16.4, which has been reached with 20 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 8 Mar 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (2)

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Meet the Team (4)

Tracy

Tracy Johnston

Job Title: Home Manager

Joined: 2020

I am a qualified nurse and trained at the University of Central Lancashire, qualifying in 1999. Totalling 30 years of care/nursing experience my passion lies with care homes and I have extensive management experience as a home manager including troubleshooting, care home turnaround and Regional management. These areas have given me a wealth of knowledge and decided to come back into the daily running of the care home after being out and about travelling many miles. I am proud to be part of the team here at The Grand and to work for New Care working towards its vision. My team and I are dedicated to making each day different and special for residents.


The care we deliver is person-centred, ensuring that individual needs and requirements are met. It is important to us that residents retain as much independence as possible with support to continue pursuing the interests and hobbies they have always enjoyed.


Personal hobbies and interests include family, Horse riding and my three West Highland Terriers Dave, Dottie & Alfie, A family unit themselves – you may see them in the home occasionally.


Rebecca

Rebecca Thorpe

Job Title: Deputy Manager

Joined: 2018

I have worked at New Care for 4 years and enjoyed my time at Ruddington Manor but transferred to The Grand for a new challenge a year ago. I enjoy my job as Care Manager and now ecstatic to be successful in my new role as the Deputy Manager. I am able to have autonomy in my role which help me thrive and feel satisfied in my role. It's ‘Grand at the Grand’ as we say and New Care look after their staff members really well with excellent opportunities for promotions, I can vouch for that. Every day is a different day and I love that we can make our residents' lives special. I love seeing them smile every day.


Bridget

Bridget Peck

Job Title: Wellbeing Coordinator

Joined: 2015

I have worked for New Care for over 4 years. When I first walked into The Grand I was amazed that a care home could look like a hotel; I was lost for words. I began as a Senior Carer and then transferred to the Wellbeing Team. I was then given the opportunity to lead the Wellbeing team.
New Care is a very family orientated and person centred company; nothing is too much trouble to meet the resident’s needs and wishes.
I look forward to coming to work each day, and I can’t believe I get paid to do a job that I love!


Ellen

Ellen Robinson

Job Title: Home Trainer

Having worked for New Care for 7 years I feel that from the very beginning I knew I had made the right decision to become an employee at New Care. As New Care have in-house trainers in all of their homes this is a great advantage to the care industry as there are always opportunities for all staff members to learn new things and career development within the home gaining support and guidance from the manager and home trainer. I aim to provide top-quality training to all staff, by doing this allows staff to provide top-quality care to the residents.


Frequently Asked Questions about The Grand Care Centre

What types of Care is The Grand Care Centre registered for?

Older Person Care, Dementia, Respite Care, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does The Grand Care Centre provide?

Palliative Care, Convalescent Care, Separate Specialist Dementia Care Unit, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does The Grand Care Centre have?

There are 82 Single Rooms.

What are the Facilities & Services at The Grand Care Centre?

Own Furniture if required, Smoking not permitted, Near Public Transport, Lift, Wheelchair Access, Gardens, Bar/Café, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is The Grand Care Centre to the centre of Nottingham?

2.6 mile(s) as the crow flies, distance by road may be significantly further.