The Grand Care Centre

Greythorn Drive, West Bridgford, Nottingham NG2 7GG
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9.9 86 Reviews
  • The Grand Care Centre, Nottingham
The Grand is a purpose-built, ‘new generation’ care facility which offers home-from-home care for up to 82 people in the leafy suburbs of West Bridgford in Nottingham.

The four floor home is expertly designed to provide the highest standards of safety, comfort and care, where residents can benefit from en-suite bedrooms, a beautiful lounge and dining room on each floor, and an assisted spa bathroom.

The Grand is an attractive building, blending traditional brickwork with more contemporary features. Located in a spacious area, the building boasts full height windows which extend from the ground floor to the top floor.

Carefully crafted by an interior designer, the attention to detail inside the home is impressive, with high specification and sophisticated décor designed to create stylish yet comfortable and practical spaces. The interior also features built-in infection control.

Additional facilities available at The Grand include a library, cinema, hairdresser with nail bar and bistro area.

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Care Provided by The Grand Care Centre

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 82 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Tracy Johnston (Home Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (82)
    • Single Rooms with ensuite Wet Room (82)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2015
    • Number of floors: 4

Funding & Fees Guide for The Grand Care Centre

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,425
    • Self-Funded Residential Dementia Care from £1,475
    • Self-Funded Nursing Care from £1,525
    • RESPITE Self-Funded Residential Care from £1,550
    • RESPITE Self-Funded Residential Dementia Care from £1,550
    • RESPITE Self-Funded Nursing Care from £1,550

  • Nursing Care plus FNC £235.88


    Respite stay minimum of 2 weeks - from £1,550 per week.


    We do not provide Nursing Dementia Care.
  • (these prices are only a guideline, please contact The Grand Care Centre to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors welcome, encouraged to avoid meal times if possible and after 8pm when residents may be relaxing in nightwear.


  • Parking

  • Parking is available on site. Visitors asked if they park on the local roads to be courteous to neighbours.


The Grand Care Centre Reviews (86)

Total of 86, showing 21-40
9.9

The Grand Care Centre has a Review Score of 9.9 (9.888) out of 10, based on 21 reviews in the last 2 years. Over all time The Grand Care Centre has 86 reviews.

Overall Experience

  • 78
  • 5
  • 1
  • 2
  • 0

Date Published

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Review from Geoffrey H (Son-in-law of Resident) published on 13 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care for my mother-in-law was outstanding. The staff were wonderful and the facilities were perfect. We cannot thank the home and staff enough.

Reply from Tracy Johnston, Manager at The Grand Care Centre

Dear Geoffrey, thank you for taking the time to complete such a great review - we really appreciate your words and feedback.


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Review from M C (Daughter of Resident) published on 10 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The management and staff went out of their way to ensure Mum had a fabulous Christmas, spending the day with her husband for the first Christmas in three years due to the lockdown in previous years. Both parents are very elderly and immobile, they don't see each other very often so for them it was such
a huge excitement, they both enjoyed the day and it went smoothly thanks to all the staff and management. Well done and thank you.

Reply from Tracy Johnston, Care Home Manager at The Grand Care Centre

Thank you so much for this lovely review - appreciated and was such a pleasure seeing them both have a lovely time together this Christmas.
Kind regards


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Review from Ellen T (Resident) published on 1 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Just want to say thank you for looking after our mum so well. Very much appreciated. The time and encouragement with eating. The patience of many fresh varieties of choices is offered. The chat, advice, company and care. The home is clean, safe, hygienic and modern, appealing in style, mixing a bit
of nostalgic glamour too. I really like that! Printed out individual planners for daily structure and fun. Good staff, happy residents, family and visitors. Nice to see smiles and hear joy. Very welcoming and comforting.

Reply from Tracy Johnston, Manager at The Grand Care Centre

Thank you for taking the time to complete a review for The Grand - really appreciated. Tracy Johnston.


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Review from T H (Son of Resident) published on 16 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are friendly and facilities are generally well maintained.

Reply from Tracy Johnston, Manager at The Grand Care Centre

Thank you for taking the time to complete this review - if you would like to give some more feedback directly to me, in the areas where you didn't feel we deserved the 5-star reviews, I would like to take on board your comments provided so I can share with the team.


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Review from C G (Daughter of Resident) published on 15 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mum came into the home in early June and the staff have been amazing, our angels. They not only look after Mum but also ensure that we are OK. We truly feel part of the family. The care and attention they give to Mum is first class. The food options are great, it is very clean and tidy. We were
struggling to look after Mum at home but the team here are like angels and have enabled us to enjoy time as a family. We would be lost without them. I can't thank them enough for what they do for Mum (and for us )

Reply from Tracy Johnston, Manager at The Grand Care Centre

Thank you for an amazing review. It's a privilege to care for your mum at the home. Thank you for taking the time to write this review. Kind regards, Tracy.


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Review from E S (Resident) published on 20 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent.

Reply from Tracy Johnston, Manager at The Grand Care Centre

Thank you Elsie - really appreciated that you have taken the time to write a review for the care home.


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Review from K L (Resident) published on 20 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Happy.

Reply from Tracy Johnston, Manager at The Grand Care Centre

We always appreciate the time taken for these reviews to be completed - thank you for doing this.


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Review from S B (Resident) published on 20 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I like the entertainment and the library. The staff are all first-class.

Reply from Tracy Johnston, Manager at The Grand Care Centre

Thank you for taking the time to do this review, Sheila - your feedback is appreciated


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Review from Gloria P (Resident) published on 20 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with my care and keeping my brain active with all the activities we do.

Reply from Tracy Johnston, Manager at The Grand Care Centre

Thank you Gloria for taking the time to complete a review - really appreciated.


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Review from J C (Resident) published on 20 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very comfortable and friendly.

Reply from Tracy Johnston, Manager at The Grand Care Centre

Thank you Jean our fellow nurse resident. This is really lovely and appreciated.


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Review from J B (Resident) published on 20 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I'm very happy here.

Reply from Tracy Johnston, Manager at The Grand Care Centre

Thank you Janet - your review is special to us and the staff will be so pleased with this.


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Review from M J (Daughter of Resident) published on 19 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother came into the home on the Dementia ward in early June when we found, as a family, we were struggling to look after Mum at home. The care and attention that has been given to her is wonderful. The well-being team have made sure she has Irish music and have printed off a number of different
Irish articles to enable us to read to her. Where it is possible, they will also try and engage Mum in the activities. The care from the team is amazing, sadly my mother is losing her ability to feed herself and the team are kind, help her with dignity and are willing to go the extra mile. As a family, we feel very lucky and privileged
to have found a home which has so much care.

Reply from Tracy Johnston, Home Manager at The Grand Care Centre

Thank you Michelle for taking the time to submit such a lovely review. I will pass your feedback on to the team and I am sure they will be delighted. Kind regards.


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Review from N C (Husband of Resident) published on 11 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife was admitted with dementia and the staff and care are excellent. They have time and patience to sit and help her, they help her feed, wash and dress. There is dignity in all they do for her and the kindness is exemplary. The room is cleaned and washed every day, there are numerous options for
food and they are prepared to make anything my wife requests. I am treated with respect and they will sit and talk with me as I go through the difficult experience. There are activities that run every day and there is even communion offered to those who wish to partake. I cannot speak too highly of all the staff from the Manager to the cleaners. The care staff need the highest praise for their great attention to detail and time with the resident. In a very difficult time, the whole home has made it easier to cope, for which I am very, very grateful.

Reply from Tracy Johnston, Manager at The Grand Care Centre

Thank you for taking the time to complete such a humble review. It's a pleasure caring for your loved one and having you and your family as part of The Grand Care Centre family. Thank you for your support and here anytime any of you need us. Thanks again, Tracy.


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Review from M C (Resident) published on 5 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I came to The Grand from hospital. This home is lovely, the food is great and the care is excellent. You get treated with dignity and respect - I love it here and made some great friends. I've been through a lot and if I ever feel low, the staff are always there to make me laugh and support me.

Reply from Tracy Johnston, Manager at The Grand Care Centre

Amazing M C, thank you
We really enjoy caring for you at The Grand.


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Review from Doreen W (Respite Resident) published on 28 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My time spent here has been really good. Treatment could not have been better. The staff were very nice indeed.

Reply from Tracy Johnston, Manager at The Grand Care Centre

Thank you for taking the time to give the home feedback - much appreciated.


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Review from Neil M (Resident) published on 24 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Bearing in mind that I would rather have been at home, I found the Grand to be a pleasant place for respite care with some very nice and helpful staff. It was a pity that there was little access to the outside. A more frequent breath of fresh air would have been welcomed.

Reply from Tracy Johnston, Manager at The Grand Care Centre

Thank you for your feed back Neil. I will call you to discuss your review as I do think we could have addressed all pointers quickly throughout your stay through our many conversations. Glad you are home now and doing well. Tracy.


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Review from Christina B (Daughter of Resident) published on 13 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Fabulous home, the care for my mum has been all I could have wished for. She has been in the home for two and a half years, all through the difficult Covid period. She wasn't very well when she came in and since being here she has looked better than she has for years, putting on weight etc. She is treated
with respect and kindness and is always looking clean and well cared for. The staff are amazing with her and always friendly to her family visiting. I highly recommend.

Reply from Tracy Johnston, HOME Manager at The Grand Care Centre

Thank you so much Christina for this lovely review. We will share it with the team and I am sure they will be really uplifted by your kind words. Tracy.


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Review from A G (Daughter of Resident) published on 9 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Care homes have a dubious reputation, so when my mum took up residence at The Grand Care Centre there was much relief and pleasure at the discovery of its warmth and welcome. Many thanks.

Reply from Tracy Johnston, Manager at The Grand Care Centre

We appreciate the time taken to carry out this review and all reviews are appreciated. If you wish to discuss further with regards to the 4 stars I will be more than happy to discuss further. Best wishes Tracy.


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Review from T B (Granddaughter of Resident) published on 25 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My great grandmother moved into The Grand Care Centre due to requiring end of life nursing care. She received a high level of care with the staff being very sympathetic to the family's situation and took the time to explain everything to us so that we knew what to expect, they were so respectful. My
grandmother’s room is beautiful with a lovely view of the garden, it is very clean and well equipped for her needs. The food is of high quality and she soon started eating more and settling into her new environment. Everybody made her feel so welcome and genuinely cared for. The manager of the home, whilst on night duty, even changed a mattress for my grandmother to make her feel more comfortable, this action really moved me. My grandmother is still with us three months later and doing incredibly well. My family and I will be eternally great full to everybody at The Grand Care Centre.

Reply from Tracy Johnston, Home Manager at The Grand Care Centre

Thank you so much for taking the time to complete such a fabulous review for our care home. We strive for excellent care at The Grand and are always here to help. Thanks again. Tracy.


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Review from E V (Daughter of Resident) published on 19 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I couldn’t have asked for better care and provision for Mum. Lovely care home with committed and caring staff. A good range of activities for residents to take part in. Staff are always available to give an update on how Mum is getting on. Thank you all for everything you do!

Reply from Tracy Johnston, Manager at The Grand Care Centre

We appreciate the time taken to complete this review - thank you for your kind words - if you wish to discuss further regarding the rooms I am more than happy to accommodate you.
Tracy


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Current Review Score: 9.9 (9.888)

Overview of Review Score

The Review Score of 9.9 (9.888) out of 10 for The Grand Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 21 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.888 for The Grand Care Centre is calculated as follows: ( (237 Excellents x 5) + (3 Goods x 4) + (5 Satisfactorys x 3) + (5 Poors x 2) ) ÷ 250 Ratings = 4.888

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for The Grand Care Centre is based on 20 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 82 registered maximum number of service users is 16.4, which has been reached with 20 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 8 Mar 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (2)

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Meet the Team (4)

Tracy

Tracy Johnston

Job Title: Home Manager

Joined: 2020

I am a qualified nurse and trained at the University of Central Lancashire, qualifying in 1999. Totalling 30 years of care/nursing experience my passion lies with care homes and I have extensive management experience as a home manager including troubleshooting, care home turnaround and Regional management. These areas have given me a wealth of knowledge and decided to come back into the daily running of the care home after being out and about travelling many miles. I am proud to be part of the team here at The Grand and to work for New Care working towards its vision. My team and I are dedicated to making each day different and special for residents.


The care we deliver is person-centred, ensuring that individual needs and requirements are met. It is important to us that residents retain as much independence as possible with support to continue pursuing the interests and hobbies they have always enjoyed.


Personal hobbies and interests include family, Horse riding and my three West Highland Terriers Dave, Dottie & Alfie, A family unit themselves – you may see them in the home occasionally.


Rebecca

Rebecca Thorpe

Job Title: Deputy Manager

Joined: 2018

I have worked at New Care for 4 years and enjoyed my time at Ruddington Manor but transferred to The Grand for a new challenge a year ago. I enjoy my job as Care Manager and now ecstatic to be successful in my new role as the Deputy Manager. I am able to have autonomy in my role which help me thrive and feel satisfied in my role. It's ‘Grand at the Grand’ as we say and New Care look after their staff members really well with excellent opportunities for promotions, I can vouch for that. Every day is a different day and I love that we can make our residents' lives special. I love seeing them smile every day.


Bridget

Bridget Peck

Job Title: Wellbeing Coordinator

Joined: 2015

I have worked for New Care for over 4 years. When I first walked into The Grand I was amazed that a care home could look like a hotel; I was lost for words. I began as a Senior Carer and then transferred to the Wellbeing Team. I was then given the opportunity to lead the Wellbeing team.
New Care is a very family orientated and person centred company; nothing is too much trouble to meet the resident’s needs and wishes.
I look forward to coming to work each day, and I can’t believe I get paid to do a job that I love!


Ellen

Ellen Robinson

Job Title: Home Trainer

Having worked for New Care for 7 years I feel that from the very beginning I knew I had made the right decision to become an employee at New Care. As New Care have in-house trainers in all of their homes this is a great advantage to the care industry as there are always opportunities for all staff members to learn new things and career development within the home gaining support and guidance from the manager and home trainer. I aim to provide top-quality training to all staff, by doing this allows staff to provide top-quality care to the residents.