The Grand Care Centre

Greythorn Drive, West Bridgford, Nottingham NG2 7GG
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9.9 86 Reviews
  • The Grand Care Centre, Nottingham
The Grand is a purpose-built, ‘new generation’ care facility which offers home-from-home care for up to 82 people in the leafy suburbs of West Bridgford in Nottingham.

The four floor home is expertly designed to provide the highest standards of safety, comfort and care, where residents can benefit from en-suite bedrooms, a beautiful lounge and dining room on each floor, and an assisted spa bathroom.

The Grand is an attractive building, blending traditional brickwork with more contemporary features. Located in a spacious area, the building boasts full height windows which extend from the ground floor to the top floor.

Carefully crafted by an interior designer, the attention to detail inside the home is impressive, with high specification and sophisticated décor designed to create stylish yet comfortable and practical spaces. The interior also features built-in infection control.

Additional facilities available at The Grand include a library, cinema, hairdresser with nail bar and bistro area.

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Care Provided by The Grand Care Centre

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 82 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Tracy Johnston (Home Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (82)
    • Single Rooms with ensuite Wet Room (82)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2015
    • Number of floors: 4

Funding & Fees Guide for The Grand Care Centre

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,425
    • Self-Funded Residential Dementia Care from £1,475
    • Self-Funded Nursing Care from £1,525
    • RESPITE Self-Funded Residential Care from £1,550
    • RESPITE Self-Funded Residential Dementia Care from £1,550
    • RESPITE Self-Funded Nursing Care from £1,550

  • Nursing Care plus FNC £235.88


    Respite stay minimum of 2 weeks - from £1,550 per week.


    We do not provide Nursing Dementia Care.
  • (these prices are only a guideline, please contact The Grand Care Centre to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors welcome, encouraged to avoid meal times if possible and after 8pm when residents may be relaxing in nightwear.


  • Parking

  • Parking is available on site. Visitors asked if they park on the local roads to be courteous to neighbours.


The Grand Care Centre Reviews (86)

Total of 86, showing 41-60
9.9

The Grand Care Centre has a Review Score of 9.9 (9.888) out of 10, based on 21 reviews in the last 2 years. Over all time The Grand Care Centre has 86 reviews.

Overall Experience

  • 78
  • 5
  • 1
  • 2
  • 0

Date Published

86
9
15
21
65

Review from Sallie S (Niece of Resident) published on 19 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My relative has been in The Grand Care Centre for 6 years where she is very happy. She has thrived in her social life, and activities and eats enjoyable food. She loves her spacious room and most of all the friendly and caring staff who make her feel safe and secure. The medical care she receives is
excellent and I am kept fully informed of any concerns or treatments. There are also excellent facilities for visitors to dine with the residents and the whole atmosphere is warm, light and airy, with comfortable lounges and an attractive garden, where residents are encouraged to participate in the gardening if they want to. I would highly recommend The Grand Care Centre to anyone for its outstanding care, management, facilities and caring staff.

Reply from Tracy Johnston, Manager at The Grand Care Centre

So humbled by your review and really appreciate the time taken to write and submit this. Thank you so much from all the team. Kind regards, Tracy.


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Review from H D (Son of Resident) published on 19 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My 91-year old Dad was given excellent care. He arrived in poor health and this deteriorated quickly, simply because he felt comfortable, saw family and relaxed and so his body gave out. However, the staff kept him comfortable and at all times considered his dignity and his right to eat or not eat,
which was exactly what we as a family had requested. I can heartily recommend this care home.

Reply from Tracy Johnston, Manager at The Grand Care Centre

We really appreciate your feedback. It was a pleasure to know your father and to have the honour to care for him at The Grand. Kind regards, Tracy.


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Review from Helen D (Resident) published on 21 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I live at The Grand and am very happy here. All the staff are very helpful and kind. Treatment is excellent.

Reply from Tracy Johnston, Care home Manager at The Grand Care Centre

Many thanks Helen for taking the time to review the care home you reside in. We really appreciate your review and feed back.


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Review from Ann M (Niece of Resident) published on 17 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My family and I will be forever grateful to your moist wonderful and caring staff on 3rd floor. The compassion and care shown to my uncle, my elderly parents and myself has been exceptional. The whole team are a credit to the health and caring profession. The care and compassion shown is so natural
I am an NHS employee and know how difficult your job can be, but nothing was ever a bother. Special thanks.

Reply from Yana Whitehouse, Home Manager at The Grand Care Centre

Thank you so very much for your kind words of gratitude. People often tell me how amazing the team are, I know this as I watch examples of their amazing care, compassion and kindness on a daily basis. Your comments will most certainly be passed on. They are the best and this is mirrored by their everyday care and good practices.


Many Thanks


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Review from Sylvia T (Wife of Resident) published on 2 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

Disappointing experience of two weeks of respite care for a 94-year-old recovering from a prolonged hospital stay. While basic care was ok, but there were many minor problems including poor communication re, appointments and medication etc, and slow responses to calls for assistance (perhaps because
of Covid the home was short-staffed?). Often hard to find any staff when visiting, and main reception phone line often not answered for quite long periods. When things went wrong, the staff seemed defensive rather than apologetic. Finally, the patient sent home in great distress as the wheelchair taxi transport arranged for discharge was not provided. Response to letter of complaint very disappointing. The home has – or had – a reputation for being at the top of the range with a very high level of charges. Given treatment, in this case, we felt we had been misled and overcharged.

Reply from Yana Whitehouse, Home Manager at The Grand Care Centre

Thank You for taking the time to feedback. We are extremely sorry that you were disappointed in certain areas of our service provided at the Grand. We are continually looking at ways to ensure the individual needs of each resident are met. We use all comments positive or negative to ensure continual improvement.


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Review from Pauline M (Wife of Resident) published on 21 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband had been in the Grand for two weeks. It was clean, bright and welcoming and he was very happy. The staff were wonderful, especially the carers who looked after him. Thank you.

Reply from Dawn Collett, Commissioning Director at The Grand Care Centre

Thank you for taking the time to write this lovely review. I will ensure the team sees it, they will appreciate your words.


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Review from D W (Daughter of Resident) published on 4 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I loved this care home from the moment I walked in which is almost 4 years ago now. I had been searching for a home for Mum - she's special and I wanted somewhere special for her to live, and The Grand was exactly what I was looking for.
The facilities are excellent and the home, which is managed by
the manager and her team, runs like clockwork. All of the staff are amazing and I have a high regard for each and every one of them. I don't think the home would be what it is without any member of this obviously very committed and caring team.
My mum has advanced dementia and can be challenging at times but I always witness empathy and understanding from the nursing team and carers, and this makes me happy she's in their care. In short, I can't thank them enough for everything they do for her.

Reply from Yana Whitehouse, Home Manager at The Grand Care Centre

Thank you for this amazing review, the staff work so very hard to maintain the highest care, dignity and respect for your Mum and all of our residents living at The Grand. We will endeavour to continue to maintain this High Standard of Care.


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Review from Susan K (Daughter of Resident) published on 4 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was delighted with the care my mother received at The Grand. The team could not have been more supportive both to her and the family and even under all the regulations of COVID they still were calm and professional. Also, we appreciate greatly the physios assessment team and contact with social services
in order to get my mum back home. A huge thank you.

Reply from Yana Whitehouse, Home Manager at The Grand Care Centre

Thank you so very much for your amazing comments, the staff at The Grand work really hard to main such an excellent standard of care. Residents, including your Mum, are afforded the dignity and respect they so very rightly deserve. We will endeavour to continue to provide this highest standard of care.


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Review from Lois D (Resident) assisted by family/friend published on 20 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I feel safe and happy.

Reply from Yana Whitehouse, Home Manager at The Grand Care Centre

Thank you, so much for the lovely scoring of the care and service we have provided for your Mum. We will endeavour to maintain this high standard of person-centered care.
Yana.


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Review from B B (Sister of Resident) published on 11 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Satisfactory.

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Review from A C (Son of Resident) published on 10 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is a well-run home.
Staff are polite and helpful with any issues are quickly dealt with.

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Review from Shirley K (Wife of Resident) published on 10 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at The Grand Care Home are first-class; kind, good-humoured and patient. My husband is always clean, smart and comfortable. During the Coronavirus epidemic, they went out of their way to enable me to speak on the phone to my husband and recently, to see him in Reception. When he tested positive
for Coronavirus the nurses rang me frequently to reassure me about his condition and to ask about me. I cannot praise them highly enough.

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Review from Judith T (Daughter of Resident) published on 27 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visited my mother earlier today. It is a ninety mile each way trip for me as I live in North Yorkshire, I was most impressed with the way your staff helped me to see my mother, bearing in mind the COVID-19 regulations. I was taken outside her room in the garden area and given wonderful help.

Reply from Yana Whitehouse, Home Manager at The Grand Care Centre

Thank you so very much for the wonderful comments, our staff work very hard to maintain a high-quality service to the people in our care. We will continue to provide these high standards of care and your lovely comments will boost staff morale and enhance their self - esteem.


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Review from Joanna H (Daughter of Resident) published on 23 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our lovely mum received excellent care during her 6 months at The Grand on floor 3 until she sadly passed away. The Grand is clean and friendly all of the staff are kind and caring and committed and also showed myself and my brother a lot of kindness and support in what was a very difficult time for
us which we are hugely grateful for so thank you to the manager and all the staff.

Reply from Yana Whitehouse, Home Manager at The Grand Care Centre

Thank you for your lovely comments; your Mum was a lovely, funny and intelligent Lady, she will be greatly missed. We do appreciate these comments they boost staff morale, in particular during these uncertain times. Take Care both of you; you are a lovely Family.
Many thanks from myself and the team at The Grand.


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Review from Beverly O (Daughter of Resident) published on 18 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has been living at The Grand for over three years. The excellent level of care and support he has received has never faltered. Every member of staff genuinely cares about the residents and nothing is ever too much trouble. This has been even more evident during the last few months of lockdown
when the time has been made on 1:1 basis with residents to keep their spirits up.
Despite all the extra medical demands and stress of keeping everyone safe during the pandemic, staff have maintained a focus on the well-being of residents by actively engaging them in their special interests such as gardening and painting (in the case of my dad). On top of this, The Grand has kept us updated on Dad's health and well-being. What a great team and Grand family.

Reply from Yana Whitehouse, Home Manager at The Grand Care Centre

Thank you so very much for these lovely comments, the whole team will benefit from this, We will remain committed to providing the best quality service we can, we ensure the lines of communication remain open and available to the best of our ability.


Thank You


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Review from Susan H (Daughter of Resident) published on 18 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Dad has resided very happily at The Grand for over three years now, where all aspects of care have consistently been of a very high standard. The last three months have, however, been difficult for us all, with separation from our loved ones perhaps being the toughest challenge. Despite additional
medical and logistical demands on staff, ensuring that residents keep in touch with their families has been one of their top priorities. Communication has been brilliant. The staff have done their utmost to keep family members in touch. It has meant so much to us all.
I have received regular updates on Dad. I have been constantly reassured that Dad has been lovingly supported by everyone at The Grand. So, a big thank you to nursing staff, carers, management and reception. This support has enabled him to continue with his hobbies.
Carers have also been so thoughtful and have remained cheerful. I cannot thank The Grand enough for the wonderful care my Dad has received.

Reply from Yana Whitehouse, Home Manager at The Grand Care Centre

Thank you for your lovely comments, it will boost our Staff Moral and fuel their enthusiasm to provide the excellent care they give every day and this support from Families mean so very much!
Thank You


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Review from Patricia A (Daughter of Resident) published on 18 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident here since the home opened five years ago and has blossomed in the last couple of years, due entirely to the caring and friendly nature of the staff at all levels, whether they be they management or cleaners. We as a family, are very grateful to everyone for their commitment
to the residents, in keeping them safe during these challenging times of lockdown due to the pandemic. Thank you.

Reply from Yana Whitehouse, Home Manager at The Grand Care Centre

Thank you, your kind thoughts are gratefully received and will be relayed back to the team at The Grand.
Many sincere thanks.


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Review from Julie A (Daughter of Resident) published on 15 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

What could have been a really stressful time during the Coronavirus pandemic for The Grand residents and families alike has, in our personal experience, been made so much easier through the outstanding care and help from the staff, in all areas, and I cannot thank them enough.

Reply from Yana Whitehouse, Home Manager at The Grand Care Centre

Thank you very much for this lovely review, the team at The Grand will continue to deliver a high, person centred care service to all of our residents. I will ensure the team are informed and have access to your lovely compliments.
Many thanks.


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Review from H L (Son of Resident) published on 15 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

First-class facilities. Very professional staff providing the highest standard of care. The lockdown period has been very challenging but The Grand has provided excellent on-line alternatives to talk to my mother.

Reply from Yana Whitehouse, Home Manager at The Grand Care Centre

Thank you for your lovely words of inspiration and gratitude, the team at The Grand will continue to provide the best possible care to all of our residents during these uncertain times.
Thank you once more on behalf of us all.


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Review from J (Daughter of Resident) published on 15 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We’d like to say how grateful we are for the imaginative ways in which the care home is looking after Mum, they have kept in touch with us over the last few weeks while we have all been in lockdown. It has been a massive reassurance to us to be able to both speak to and see Mum via Facetime whilst we
are unable to visit her in person.

Reply from Yana Whitehouse, Home Manager at The Grand Care Centre

Thank you so very much, the staff team are extremely grateful for your words of kindness and appreciation, we will are all encouraged by your lovely comments.
Many thanks.


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Current Review Score: 9.9 (9.888)

Overview of Review Score

The Review Score of 9.9 (9.888) out of 10 for The Grand Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 21 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.888 for The Grand Care Centre is calculated as follows: ( (237 Excellents x 5) + (3 Goods x 4) + (5 Satisfactorys x 3) + (5 Poors x 2) ) ÷ 250 Ratings = 4.888

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for The Grand Care Centre is based on 20 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 82 registered maximum number of service users is 16.4, which has been reached with 20 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 8 Mar 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (2)

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Meet the Team (4)

Tracy

Tracy Johnston

Job Title: Home Manager

Joined: 2020

I am a qualified nurse and trained at the University of Central Lancashire, qualifying in 1999. Totalling 30 years of care/nursing experience my passion lies with care homes and I have extensive management experience as a home manager including troubleshooting, care home turnaround and Regional management. These areas have given me a wealth of knowledge and decided to come back into the daily running of the care home after being out and about travelling many miles. I am proud to be part of the team here at The Grand and to work for New Care working towards its vision. My team and I are dedicated to making each day different and special for residents.


The care we deliver is person-centred, ensuring that individual needs and requirements are met. It is important to us that residents retain as much independence as possible with support to continue pursuing the interests and hobbies they have always enjoyed.


Personal hobbies and interests include family, Horse riding and my three West Highland Terriers Dave, Dottie & Alfie, A family unit themselves – you may see them in the home occasionally.


Rebecca

Rebecca Thorpe

Job Title: Deputy Manager

Joined: 2018

I have worked at New Care for 4 years and enjoyed my time at Ruddington Manor but transferred to The Grand for a new challenge a year ago. I enjoy my job as Care Manager and now ecstatic to be successful in my new role as the Deputy Manager. I am able to have autonomy in my role which help me thrive and feel satisfied in my role. It's ‘Grand at the Grand’ as we say and New Care look after their staff members really well with excellent opportunities for promotions, I can vouch for that. Every day is a different day and I love that we can make our residents' lives special. I love seeing them smile every day.


Bridget

Bridget Peck

Job Title: Wellbeing Coordinator

Joined: 2015

I have worked for New Care for over 4 years. When I first walked into The Grand I was amazed that a care home could look like a hotel; I was lost for words. I began as a Senior Carer and then transferred to the Wellbeing Team. I was then given the opportunity to lead the Wellbeing team.
New Care is a very family orientated and person centred company; nothing is too much trouble to meet the resident’s needs and wishes.
I look forward to coming to work each day, and I can’t believe I get paid to do a job that I love!


Ellen

Ellen Robinson

Job Title: Home Trainer

Having worked for New Care for 7 years I feel that from the very beginning I knew I had made the right decision to become an employee at New Care. As New Care have in-house trainers in all of their homes this is a great advantage to the care industry as there are always opportunities for all staff members to learn new things and career development within the home gaining support and guidance from the manager and home trainer. I aim to provide top-quality training to all staff, by doing this allows staff to provide top-quality care to the residents.