The Grand Care Centre

Greythorn Drive, West Bridgford, Nottingham NG2 7GG
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9.9 86 Reviews
  • The Grand Care Centre, Nottingham
The Grand is a purpose-built, ‘new generation’ care facility which offers home-from-home care for up to 82 people in the leafy suburbs of West Bridgford in Nottingham.

The four floor home is expertly designed to provide the highest standards of safety, comfort and care, where residents can benefit from en-suite bedrooms, a beautiful lounge and dining room on each floor, and an assisted spa bathroom.

The Grand is an attractive building, blending traditional brickwork with more contemporary features. Located in a spacious area, the building boasts full height windows which extend from the ground floor to the top floor.

Carefully crafted by an interior designer, the attention to detail inside the home is impressive, with high specification and sophisticated décor designed to create stylish yet comfortable and practical spaces. The interior also features built-in infection control.

Additional facilities available at The Grand include a library, cinema, hairdresser with nail bar and bistro area.

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Care Provided by The Grand Care Centre

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 82 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Tracy Johnston (Home Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (82)
    • Single Rooms with ensuite Wet Room (82)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2015
    • Number of floors: 4

Funding & Fees Guide for The Grand Care Centre

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,425
    • Self-Funded Residential Dementia Care from £1,475
    • Self-Funded Nursing Care from £1,525
    • RESPITE Self-Funded Residential Care from £1,550
    • RESPITE Self-Funded Residential Dementia Care from £1,550
    • RESPITE Self-Funded Nursing Care from £1,550

  • Nursing Care plus FNC £235.88


    Respite stay minimum of 2 weeks - from £1,550 per week.


    We do not provide Nursing Dementia Care.
  • (these prices are only a guideline, please contact The Grand Care Centre to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors welcome, encouraged to avoid meal times if possible and after 8pm when residents may be relaxing in nightwear.


  • Parking

  • Parking is available on site. Visitors asked if they park on the local roads to be courteous to neighbours.


The Grand Care Centre Reviews (86)

Total of 86, showing 61-80
9.9

The Grand Care Centre has a Review Score of 9.9 (9.888) out of 10, based on 21 reviews in the last 2 years. Over all time The Grand Care Centre has 86 reviews.

Overall Experience

  • 78
  • 5
  • 1
  • 2
  • 0

Date Published

86
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15
21
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Review from P G (Daughter of Resident) published on 20 May 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My family cannot thank the staff enough for the care, kindness, and understanding of the situation we have all been in. Please give them our sincere thanks. We will never forget their kindness.

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Review from C M (Son of Resident) published on 27 April 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent facilities. Kind and caring staff that provide that little extra. Highly recommended.

Reply from Yana Whitehouse, Home Manager at The Grand Care Centre

Thank you for your lovely comments, we appreciate your support, we will continue to provide the highest possible care and support to our residents and, in particular during these trying times, we will always go that extra mile. Many thanks from the Team at The Grand.


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Review from Stephanie D (Wife of Resident) published on 24 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Lots of care homes provide caring and kind staff, but this is not enough. A care home needs to be run professionally as well. The Grand provides an all round excellence of service from the management and administrative staff to the skilled nurses and carers who support my husband. Having visited other
Homes there is a very big gap between what The Grand offers and other providers in our area. All providers should take a look and learn.

Reply from Yana Whitehouse, Home Manager at The Grand Care Centre

Thank You for your wonderful review, it means so much to our team at the Grand.
Hopefully we can continue to improve on our services and become an outstanding service.


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Review from Michael F (Nephew of Resident) published on 19 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

There care is second to none. The staff were wonderful and nothing was too much trouble. My aunt was well looked after and always clean and well dressed. Can't thank them enough.

Reply from Yana Whitehouse, Home Manager at The Grand Care Centre

Thank you so very much for your kind words and comments. Your aunt was so well-liked within the staff team and managers alike. She will be sorely missed - it was a complete pleasure caring for such a lovely lady. Thank you on behalf of the whole team.


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Review from Yvette D (Daughter of Resident) published on 31 October 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was placed at The Grand in March 2019, myself and my brother chose the Grand as we felt the rooms, facilities, staff and overall presentation of the Grand would be the type of facilities she would choose for herself if she had the capacity. My mother is a very difficult person to manage, exacerbated
by her recent diagnosis of dementia and she has presented many challenges to the care staff, however they have patiently overseen these challenges, always with a smile, and when I raised a personality clash between my mother and a carer with Yana, she dealt with it immediately. The Grand has been very patient with our family whilst we had problems gaining deputyship and we are grateful that there was no threat to our mothers care during this time. I would highly recommend the Grand.

Reply from Yana Whitehouse, Home Manager at The Grand Care Centre

Thank you, your review and comments are welcomed, we endeavour to continue to support your Mother in a Person-Centred and consistent approach, paying particular attention to her complex and diverse needs.


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Review from Andrew C (Son of Resident) published on 30 October 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The standard of care is excellent throughout. The staff are friendly and caring towards the residents and there are lots of planned activities. They respond positively to suggestions made by the residents and their families. The accommodation is of very high quality.

Reply from Yana Whitehouse, Home Manager at The Grand Care Centre

Thank you for this extremely positive and honest review, we value all of your comments and we will endeavour to maintain our standards.


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Review from M M (Brother-in-law of Resident) published on 6 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Excellent facility. Caring and safe.

Reply from Yana Whitehouse, Home Manager at The Grand Care Centre

Thank You for your review of The Grand, we appreciate your positive comments and we will endeavour to work towards excellence all areas.


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Review from Eric D (Husband of Resident) published on 7 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I found the staff and management to be very considerate and caring. They tried their best to make you feel your opinion and wishes matters.
They brought in singers and entertainers regularly to try and make the residents enjoy the music and remember the lost times. Visits to the garden centre and shops
were arranged accompanied by carers. Staff seemed very caring and helpful with residents who had dementia and injuries and couldn't feed themselves were assisted at mealtimes. Always a nurse available to issue drugs and medicine at appropriate times.
Night staff made frequent visits to check the health of the sick.

Reply from Yana Whitehouse, Home Manager at The Grand Care Centre

Thank You so much for these lovely words of appreciation, the Staff and Management are touched and supported by your kind statements. We will continue to provide the highest quality of support and Care for all of our residents.


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Review from M L (Son of Resident) published on 21 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

High quality care home. The place is so well designed and understated and the cleanliness is great. It feels much more like a hotel than a care home! I was there visiting my Mum and stayed for about 2 1/2 hours and at least 7 people (staff) came in, all speaking to my Mum. They were all very polite
to me. It has a very good vibe to it. We are pleased our Mum is there!

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Review from Lesley E (Sister of Resident) published on 21 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister joined the family at The Grand, West Bridgford in September 2018. I had no concerns placing her there as everyone was so helpful and sympathetic to my sister's needs and also my needs. I am on first name terms with most of the staff and any questions I have they will always help me with. I
can only say that the care my sister gets is second to none. She is happy there and has settled very well.

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Review from Dorinda M (Resident) published on 19 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Looking for somewhere to convalesce post surgery. The Grand was recommended to me by friends who had visited. The Grand in a professional capacity regularly. After visiting myself I booked in for two weeks. I found the staff kind and caring. It was a good environment in which to rest and recover and
if were to require further surgery I would return again.

Reply from Yana Whitehouse, Home Manager at The Grand Care Centre

Thank You for this lovely feedback, here at the Grand we endeavour to provide the highest quality of Care, we also welcome any feedback that can support us in continued improvements. It is good to know you would return.


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Review from Patricia (Friend of Resident) published on 18 February 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend was in The Grand for about two years. She was well looked after and happy there.
Although sometimes it seemed there wasn't enough staff.

Reply from Yana Whitehouse, Home Manager at The Grand Care Centre

Thank You for your comments, we appreciate all feedback as we are always looking at ways to continually improve our Service, this includes staffing and getting the right Staff for the Home.


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Review from M C (Wife of Resident) published on 25 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

This month has been a happy time for my husband as he now seems comfortable with the high standards of care and the surroundings, catering and most importantly the therapy sessions have achieved great results and he is enjoying and participating on a daily basis. He suffers from dementia, heart problems,
arthritis, diabetes, incontinence of bowel and urine.
The Grand are coping well with all this and perhaps, more importantly, welcoming him into the company.

Reply from Yana Whitehouse, Home Manager at The Grand Care Centre

Thank you, we are extremely grateful we were able to meet your husbands needs. Thank you for such positive feedback.


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Review from Joseph L (Grandson of Resident) published on 25 January 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Grandmother made her home The Grand over the last few years, as a highly independent woman it was not easy for her in the first instance to make the switch to living as part of a community. However, The Grand small scale, personal and respectful approach to its residents, staff and wider family -
made my grandmother feel more like she was part of a caring village than in a care home.


As her care needs increased through advancing dementia the staff and other residents at The Grand were simply wonderful, they were kind, professional, loving ensuring her dignity and safety at all times. A remarkable place, and people for a remarkable woman. Thank you all.


Reply from Yana Whitehouse, Home Manager at The Grand Care Centre

Thank you so very much for these lovely words, it means so much to the wider team. Your Grandmother was an amazing Lady.


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Review from Susan M (Daughter of Resident) published on 8 January 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you to everyone on the 2nd floor for the care and kindness shown to my mothe during her recent stay for rehabilitation following a fractured hip. The food was varied and beautifully prepared and presented. The room was clean and as good as any hotel accommodation. Since it was over the Christmas
and New Year period it could have been a sad and lonely time for my father, but for a minimal charge, he and I were able to join Mum for lunch on Christmas Day. Thank you to all the staff, you made a difficult time so much easier for us all.
Both my parents have said they would actually consider the care home if needs changed as they become older (only 90 and 93 now!)
Thank you all on the 2nd floor. You were brilliant. Happy New Year to you all.

Reply from Yana Whitehouse, Home Manager at The Grand Care Centre

Thank You so much for the lovely comments and feedback. We endeavour to provide the best quality care and experience for the people who come in to our Services. In Particular during the Holiday Period when People miss their Families being around them. We are pleased your Mother enjoyed her stay. Many Thanks.


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Review from Francis S (Friend of Resident) published on 3 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Visiting my neighbour/friend. Excellent modern facilities, clean and bright. Very helpful staff. Atmosphere like a modern hotel.

Reply from Yana Whitehouse, Home Manager at The Grand Care Centre

Thank you so much for your comments, we appreciate such a positive response and we will endeavour to maintain our high standards of care and support of our residents.


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Review from J C (Relative of Resident) published on 22 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

The facilities are good and the care is good but there is not enough staff and not enough staffing levels. There are too many falls, inadequate risk assessments and moderate seating for some residents. Some senior staff should take greater notice when concerns are raised.

Reply from Yana Whitehouse, Home Manager at The Grand Care Centre

Thank you for your recent review, we appreciate any advice and response from all of our families, friends and residents. Your feedback is very important and it supports us in improving our service, we can learn from any shortfalls, it allows us to move forward and lessons learnt. The home endeavours to provide the highest quality of care to our residents, we have a 28-bed dementia community within the home and there is a robust assessment process to minimise the risk of falls, we endeavour to minimise the risk of falls at every opportunity. We have all of our assessed equipment in place to meet the changing and person-centred needs of our current residents. Once again, thank you for your advice and concerns, I will personally look into your comments regarding senior staff, we will more than certainly take this on board and strive to maintain a good quality service for all of our residents living in the home.


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Review from T G (Relative of Resident) published on 30 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum stayed in the short stay unit recently. The facilities and care she received was exemplary.
Beautifully decorated throughout with spacious rooms made her feel as if she was in a hotel not a care home. All the staff we met were happy and enthusiastic.
The menu offered a wide choice of food options
and was well presented, well cooked lovingly by the chef, the only downside is the poor design layout of the bathrooms.

Reply from Yana Whitehouse, Home Manager at The Grand Care Centre

Thank you so much for the lovely comments, your feedback is appreciated and will be shared with the wider team.


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Review from Angela H (Daughter of Resident) published on 30 October 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The review refers to a period when my father was receiving respite care for the first time, so a difficult and worrying time for the family. A good introduction to the centre included an orientation visit for myself and my father. This gave us an idea of the excellent catering facilities. My father
particularly enjoyed the glass of wine. When a resident, my father received good care given by willing friendly staff. I noted their effective communication skills when talking to him. My father always looked well cared for when I or other family members visited. Beautiful room with excellent activities inside and outside the building.

Reply from Yana Whitehouse, Home Manager at The Grand Care Centre

Thank You for this positive account, we will endeavour to continue to provide the highest standards of care to all of our residents.


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Review from Mandy N (Friend of Resident) published on 30 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

An astonishingly warm, friendly environment where all the residents are encouraged to participate in meeting guests and friends. Great decor, comfortable sitting/public areas, special attention to encouraging residents' visitors.

Reply from Yana Whitehouse, Home Manager at The Grand Care Centre

Thank you for your lovely review comments, it very much appreciated and will be shared with the wider Team, We endeavour to maintain the highest standards of care for all of our residents and we will continue to deliver this care.


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Current Review Score: 9.9 (9.888)

Overview of Review Score

The Review Score of 9.9 (9.888) out of 10 for The Grand Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 21 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.888 for The Grand Care Centre is calculated as follows: ( (237 Excellents x 5) + (3 Goods x 4) + (5 Satisfactorys x 3) + (5 Poors x 2) ) ÷ 250 Ratings = 4.888

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for The Grand Care Centre is based on 20 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 82 registered maximum number of service users is 16.4, which has been reached with 20 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 8 Mar 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (2)

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Meet the Team (4)

Tracy

Tracy Johnston

Job Title: Home Manager

Joined: 2020

I am a qualified nurse and trained at the University of Central Lancashire, qualifying in 1999. Totalling 30 years of care/nursing experience my passion lies with care homes and I have extensive management experience as a home manager including troubleshooting, care home turnaround and Regional management. These areas have given me a wealth of knowledge and decided to come back into the daily running of the care home after being out and about travelling many miles. I am proud to be part of the team here at The Grand and to work for New Care working towards its vision. My team and I are dedicated to making each day different and special for residents.


The care we deliver is person-centred, ensuring that individual needs and requirements are met. It is important to us that residents retain as much independence as possible with support to continue pursuing the interests and hobbies they have always enjoyed.


Personal hobbies and interests include family, Horse riding and my three West Highland Terriers Dave, Dottie & Alfie, A family unit themselves – you may see them in the home occasionally.


Rebecca

Rebecca Thorpe

Job Title: Deputy Manager

Joined: 2018

I have worked at New Care for 4 years and enjoyed my time at Ruddington Manor but transferred to The Grand for a new challenge a year ago. I enjoy my job as Care Manager and now ecstatic to be successful in my new role as the Deputy Manager. I am able to have autonomy in my role which help me thrive and feel satisfied in my role. It's ‘Grand at the Grand’ as we say and New Care look after their staff members really well with excellent opportunities for promotions, I can vouch for that. Every day is a different day and I love that we can make our residents' lives special. I love seeing them smile every day.


Bridget

Bridget Peck

Job Title: Wellbeing Coordinator

Joined: 2015

I have worked for New Care for over 4 years. When I first walked into The Grand I was amazed that a care home could look like a hotel; I was lost for words. I began as a Senior Carer and then transferred to the Wellbeing Team. I was then given the opportunity to lead the Wellbeing team.
New Care is a very family orientated and person centred company; nothing is too much trouble to meet the resident’s needs and wishes.
I look forward to coming to work each day, and I can’t believe I get paid to do a job that I love!


Ellen

Ellen Robinson

Job Title: Home Trainer

Having worked for New Care for 7 years I feel that from the very beginning I knew I had made the right decision to become an employee at New Care. As New Care have in-house trainers in all of their homes this is a great advantage to the care industry as there are always opportunities for all staff members to learn new things and career development within the home gaining support and guidance from the manager and home trainer. I aim to provide top-quality training to all staff, by doing this allows staff to provide top-quality care to the residents.