The Grand Care Centre

Greythorn Drive, West Bridgford, Nottingham NG2 7GG
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9.9 86 Reviews
  • The Grand Care Centre, Nottingham
The Grand is a purpose-built, ‘new generation’ care facility which offers home-from-home care for up to 82 people in the leafy suburbs of West Bridgford in Nottingham.

The four floor home is expertly designed to provide the highest standards of safety, comfort and care, where residents can benefit from en-suite bedrooms, a beautiful lounge and dining room on each floor, and an assisted spa bathroom.

The Grand is an attractive building, blending traditional brickwork with more contemporary features. Located in a spacious area, the building boasts full height windows which extend from the ground floor to the top floor.

Carefully crafted by an interior designer, the attention to detail inside the home is impressive, with high specification and sophisticated décor designed to create stylish yet comfortable and practical spaces. The interior also features built-in infection control.

Additional facilities available at The Grand include a library, cinema, hairdresser with nail bar and bistro area.

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Care Provided by The Grand Care Centre

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 82 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Tracy Johnston (Home Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (82)
    • Single Rooms with ensuite Wet Room (82)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2015
    • Number of floors: 4

Funding & Fees Guide for The Grand Care Centre

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,425
    • Self-Funded Residential Dementia Care from £1,475
    • Self-Funded Nursing Care from £1,525
    • RESPITE Self-Funded Residential Care from £1,550
    • RESPITE Self-Funded Residential Dementia Care from £1,550
    • RESPITE Self-Funded Nursing Care from £1,550

  • Nursing Care plus FNC £235.88


    Respite stay minimum of 2 weeks - from £1,550 per week.


    We do not provide Nursing Dementia Care.
  • (these prices are only a guideline, please contact The Grand Care Centre to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors welcome, encouraged to avoid meal times if possible and after 8pm when residents may be relaxing in nightwear.


  • Parking

  • Parking is available on site. Visitors asked if they park on the local roads to be courteous to neighbours.


The Grand Care Centre Reviews (86)

Total of 86, showing 81-86
9.9

The Grand Care Centre has a Review Score of 9.9 (9.888) out of 10, based on 21 reviews in the last 2 years. Over all time The Grand Care Centre has 86 reviews.

Overall Experience

  • 78
  • 5
  • 1
  • 2
  • 0

Date Published

86
9
15
21
65

Review from Brain W (Son of Resident) published on 23 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A care home of the highest standard.

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Review from Pauline S (Daughter of Resident) published on 23 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the moment you walk through the doors at The Grand, you can't fail to be impressed. Apart from the lovely décor, all staff are welcoming and friendly. The care my mother received was excellent. Her dignity was always maintained and kindness always shown. My mother was not always able to partake
in the numerous activities/entertainment organised by the activity staff but there are lots to keep residents occupied, which is wonderful.
I have no hesitation in recommending The Grand.

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Review from Janet W (Daughter of Resident) published on 1 August 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was a resident in The Grand for just over 2.5 years as her vascular dementia worsened. Her care, comfort, safety and dignity was foremost in the minds of all the staff working there. At each stage they adapted to her increasing need for support, helping her stay as mobile as possible. They are
the loveliest of people and are so genuine in their care for the residents.
When my mum's health deteriorated they were happy and in fact, wanted her to remain in The Grand and not go into hospital. Their care for her was as if she were their own relative. They sat with her, and with me, offered reassurance, tea and hugs whenever needed and their clear love for my mum was very touching to see. They are a credit to their profession and I cannot thank them enough for making my mum's passing as comfortable and gentle as was possible.

Reply from Yana Whitehouse, Home Manager at The Grand Care Centre

Thank You for this lovely feedback, we always ensure the Team at the Grand are aware of Relative/Customer feedback.


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Review from Martin B (Son of Resident) published on 1 August 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A first class care home. Incredibly clean, lots of space. Rooms are all en-suite and well kept. The carers, nurses and all the staff are very cheerful, polite and do genuinely care about the residents. The dining area is fantastically laid out and the food is of a high standard and there's plenty of
it. Nothing is too much trouble for the staff and they have always been very helpful to me too with any questions I've had. The garden is beautiful and very well used, a beautiful setting for the residents and their families to use when the weather permits such as now. I only have good things to say about The Grand. Thank you for looking after my mum so well.

Reply from Yana Whitehouse, Home Manager at The Grand Care Centre

Thank you, we really do appreciate the feedback.


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Review from Debbie L (Daughter of Resident) published on 21 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience of The Grand and the staff is extremely positive. The attention to detail and care is second to none. My mum has been so ill but the staff and nurses have taken such good care of her. I cannot praise them enough. The manager pops in to see her too! Thank you so very much to everyone for
taking such excellent care of my precious mum.

Reply from Yana Whitehouse, Home Manager at The Grand Care Centre

Thank You Debbie, your Mum's care, like all of our residents, is extremely important to us. We endeavour to provide the highest quality care and nursing care to all of our residents. Your comments will be shared with our team. Many Thanks.


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Review from Susan W (Daughter of Resident) published on 4 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I couldn't have wished for a lovelier place for my mum to have received such brilliant rehabilitation care. All the staff are so professional and naturally caring and friendly. My mum is sorry to be leaving.
Before she came here she was adamant she would never go into a home but now she has totally
changed her view on that.
It has been marvellous.
Thank you all very much.

Reply from Yana Whitehouse, Home Manager at The Grand Care Centre

Thank you, Susan, it makes it all worth while when we receive such positivity of service, your review will be shared with both staff teams on the unit, whom I can confidently say will be extremely grateful and proud of your comments.


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Current Review Score: 9.9 (9.888)

Overview of Review Score

The Review Score of 9.9 (9.888) out of 10 for The Grand Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 21 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.888 for The Grand Care Centre is calculated as follows: ( (237 Excellents x 5) + (3 Goods x 4) + (5 Satisfactorys x 3) + (5 Poors x 2) ) ÷ 250 Ratings = 4.888

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for The Grand Care Centre is based on 20 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 82 registered maximum number of service users is 16.4, which has been reached with 20 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 8 Mar 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (2)

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Meet the Team (4)

Tracy

Tracy Johnston

Job Title: Home Manager

Joined: 2020

I am a qualified nurse and trained at the University of Central Lancashire, qualifying in 1999. Totalling 30 years of care/nursing experience my passion lies with care homes and I have extensive management experience as a home manager including troubleshooting, care home turnaround and Regional management. These areas have given me a wealth of knowledge and decided to come back into the daily running of the care home after being out and about travelling many miles. I am proud to be part of the team here at The Grand and to work for New Care working towards its vision. My team and I are dedicated to making each day different and special for residents.


The care we deliver is person-centred, ensuring that individual needs and requirements are met. It is important to us that residents retain as much independence as possible with support to continue pursuing the interests and hobbies they have always enjoyed.


Personal hobbies and interests include family, Horse riding and my three West Highland Terriers Dave, Dottie & Alfie, A family unit themselves – you may see them in the home occasionally.


Rebecca

Rebecca Thorpe

Job Title: Deputy Manager

Joined: 2018

I have worked at New Care for 4 years and enjoyed my time at Ruddington Manor but transferred to The Grand for a new challenge a year ago. I enjoy my job as Care Manager and now ecstatic to be successful in my new role as the Deputy Manager. I am able to have autonomy in my role which help me thrive and feel satisfied in my role. It's ‘Grand at the Grand’ as we say and New Care look after their staff members really well with excellent opportunities for promotions, I can vouch for that. Every day is a different day and I love that we can make our residents' lives special. I love seeing them smile every day.


Bridget

Bridget Peck

Job Title: Wellbeing Coordinator

Joined: 2015

I have worked for New Care for over 4 years. When I first walked into The Grand I was amazed that a care home could look like a hotel; I was lost for words. I began as a Senior Carer and then transferred to the Wellbeing Team. I was then given the opportunity to lead the Wellbeing team.
New Care is a very family orientated and person centred company; nothing is too much trouble to meet the resident’s needs and wishes.
I look forward to coming to work each day, and I can’t believe I get paid to do a job that I love!


Ellen

Ellen Robinson

Job Title: Home Trainer

Having worked for New Care for 7 years I feel that from the very beginning I knew I had made the right decision to become an employee at New Care. As New Care have in-house trainers in all of their homes this is a great advantage to the care industry as there are always opportunities for all staff members to learn new things and career development within the home gaining support and guidance from the manager and home trainer. I aim to provide top-quality training to all staff, by doing this allows staff to provide top-quality care to the residents.