The Grange

Southburn Terrace, New Herrington, Houghton le Spring DH4 7AW
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9.8 17 Reviews
  • The Grange, Houghton le Spring
The Grange Care Home offers residential care in a newly refurbished environment located in a quiet village setting in New Herrington, Houghton le Spring.

The home has 35 bedrooms, all with en suite facilities and the option to personalise. There is also a spacious living area and a dining room on both floors of the home. Lift access is available meaning there are no restrictions to residents spending time in any area of the home, including the garden and outdoor lounge.

The team at The Grange work hard to create a positive lifestyle in the home, with plenty of activities and trips outside the home taking place to keep residents engaged and active. Families and loved ones are always welcome too, becoming part of the family from the beginning.

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Care Provided by The Grange

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 35 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Hearing Impairment
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Sonia Vinnicombe (Manager)
  • Admission Criteria
    • Social services and private
    • Ages 18+
  • Room Information
    • Single Rooms (35)
    • Single Rooms with ensuite Wet Room (35)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2022
    • Number of floors: 2

Funding & Fees Guide for The Grange

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £995 – £1,075
    • Self-Funded Residential Dementia Care £1,050 – £1,110
    • RESPITE Self-Funded Residential Care £995 – £1,075
    • RESPITE Self-Funded Residential Dementia Care £1,050 – £1,100
  • (these prices are only a guideline, please contact The Grange to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Open visiting but Covid guidelines in place


  • Parking

  • Shared car park with another Care Home on site


The Grange Reviews (17)

9.8

The Grange has a Review Score of 9.8 (9.803) out of 10, based on 12 reviews in the last 2 years. Over all time The Grange has 17 reviews.

Overall Experience

  • 16
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Date Published

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Review from Christine C (Daughter of Resident) published on 24 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I needed to find some care for my mother after she was discharged from hospital following a fall but I felt that she wasn't well enough or would not be safe enough to go straight back to her bungalow as she lived alone and is fiercely independent. The Grange were contacted to see if they could help
me and my mother and I can honestly say that from the moment she arrived the staff and the love and care provided to not only my mother but to myself and my family has been fantastic. She has now built up her strength, is managing to walk again, is eating more than she ever did, and has made many friends. In fact she loves it so much she has decided she wants to stay there! Can't thank the wonderful staff enough for their professionalism but most of all for the loving care they give to all the residents.

Reply from Sonia Vinnicombe, Manager at The Grange

Thank you for this review, we are so happy that your mam and yourselves are happy with the support we offer and delighted to here your mam wishes to stay with us long term.


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Review from Annabel D (Partner of Resident) published on 24 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My partner has been living here for nearly 18 months and I am very happy with the care he receives. The staff are sensitive to his needs and preferences and he clearly is very happy to be there. This period had needed a lot of sensitive and potentially distressing conversations and I have felt acknowledged
and supported throughout. I have marked activities as excellent despite his refusal to engage as the staff offer an extensive range of things to do and it's not their fault he doesn't want to get involved

Reply from Sandra Carr, Operations Director at The Grange

It is good to hear that you are happy with the care at The Grange, many thanks for your response.


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Review from Carol P (Resident) published on 20 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Beautiful, clean home. Caring staff. Always willing to help, have a buzzer to press if I need assistance. The home is like a hotel.

Reply from Rachel Rennie-Doran, Manager at The Grange

What a lovely card to have submitted. It is a pleasure to have you stay with us. Thank you for your kind words.


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Review from R S (Resident) published on 20 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very good care home with plenty of activities to take part in. Food and rooms are excellent and care staff are very good in looking after residents.

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Review from Stephen M (Friend of Resident) published on 12 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleasant care home, staff very friendly and attentive. Care home is bright and fresh. Staff keen and motivated to help. Only negative point is that some furniture is damaged and does not match - not something I would personally have in my room, however this is a personal opinion!

Reply from Antony Griffiths, Manager at The Grange

Thank you for leaving your feedback. Should there be anything that needs fixing due to damages please make this known to the staff team so a replacement can be arranged. Thank you.


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Review from Janice D (Wife of Resident) published on 14 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband is a regular respite user. As a family we are very happy with the overall care he receives whilst staying at The Grange, the staff are excellent, the accomodation is very clean and well looked after, the food is good and there are activities to keep him occupied.
A care plan was put in
place which covers all of his individual needs and the home is well managed and I would highly recommend this to anyone looking for care for a relative.

Reply from Rachel Rennie-Doran, Manager at The Grange

We love having him here and looking after him. We can't wait to see him again soon.


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Review from Mary M (Respite Resident) assisted by family/friend published on 8 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After hearing about other care homes I was very shocked to find this one very clean, tidy and they clean all over the place two times a day, they help you when you aren't well, they did activities, the food/drink was different every day.
The staff looked after me and I couldn't thank them enough. The
staff were always on point with their duties and they interacted with the patients really well.

Reply from Rachel Rennie-Doran, Manager at The Grange

Lovely feedback - we hope you visit again soon.


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Review from David H (Son of Resident) published on 16 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We were looking for a Care Home for my dad after his spell in hospital. After visiting a number of local care homes and having some reservations we knew immediately upon having a tour and speaking with staff members that the Grange would be the place for him. The staff are excellent and understand the
emotions that both the resident and their families have when seeking residential care.
My dad was made very welcomed and the team got him settled in very quickly. Nothing was a problem for them and my dad was treated with exceptional care, respect, and love. It was a relief for the family knowing that he was in such a safe and caring environment.


Unfortunately, after only three weeks my dad's health condition suddenly deteriorated and he passed away with me by his side. The genuine care and compassion of all the staff for us at this time was excellent and they ensured dad was comfortable, in no pain and was allowed to pass away with dignity. Thank you to the Manager and the full team.


Reply from Rachel Rennie-Doran, Manager at The Grange

Thank you very much for your review. We really appreciate the review that has been left. You and your family and your dad are such a miss at the care home.
Take care


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Review from Sandra C (Daughter of Resident) published on 7 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The place itself is beautiful, well maintained and staff are very caring.
Dad's room is a decent size and has his home comforts.
Thank you.

Reply from Sandra Carr, Operations Director at The Grange

Many thanks for taking the time to complete the feedback.


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Review from Elaine B (Regular Volunteer) published on 28 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been going to The Grange for over 7 months now as a volunteer. My passion is knitting and I have enjoyed both teaching non-knitters and rekindling the skills for those who haven't knit for some time. Sometimes we do more chatting than knitting but that is also nice. The home is a friendly and
happy place and is spotlessly clean. All of the staff that I have met have been very caring, helpful and professional at all times. I look forward to my weekly visits and long may they continue. If I were to need residential care then The Grange would be my first choice. Well done to all the staff.

Reply from Sandra Carr, Operations Director at The Grange

Many thanks for taking the time to complete the feedback.
Sandra


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Review from C M (Brother of Resident) published on 17 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I've been going to the care home for over six months to visit my brother. I've found all staff to be very helpful and professional. My brother has made some improvements to his health whilst being at The Grange. Overall, I am very happy with the level of care provided by The Grange.

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Review from Lee W (Power of Attorney of Resident) published on 9 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend has been in the care home since the new year, both he and his family and friends have been impressed with his all-round care. It has done the world of good being cared for in The Grange and he has come out of himself, interacting with both staff and other residents.
When he is away from home,
he sometimes can not wait to get back to the safe and secure environment of his new home. That speaks volumes for the care and compassion of The Grange. Thanks for helping over the difficult past few months.

Reply from Sandra Carr, Operations Director at The Grange

Many thanks for taking the time to write this review, it is most appreciated.


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Review from Joy T (Sister of Resident) published on 14 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister has been a resident of The Grange since October 2022. On my first visit to view the home, I was very much impressed with the information provided by the staff, I was given a guided tour of the home and all questions were answered. From the manager, carers, admin and all the other staff at
the home, myself, family and my sister are treated with respect. My sister is cared for with compassion and kindness and is settled and happy in her new home.

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Review from David W (Husband of Resident) published on 8 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife went into this Care Home initially for a respite break; however, she will now be staying there on a permanent basis. The premises are spotlessly clean, welcoming and more like a decent hotel than anything else. The staff are brilliant, happy and caring. The food menus are extensive and give
a good choice of food for the residents. It has wide corridors and open lounges on both floors and the dining rooms look like something out of a bistro pub - very nice. Decor is pleasant and cheerful. All in all, a good choice for looking after my wife and visitors are welcome at any time.

Reply from Sandra Carr, Operations Director at The Grange

Thank you for taking the time to complete the review.


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Review from Hilary R (Daughter of Resident) published on 8 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mam had a flood at home and needed temporary accommodation while a new bathroom was fitted. We chose The Grange as it was close by and had been recommended. Mam is 91 years young and stayed for four nights and was well looked after while there. The staff were really pleasant and helpful and kept
a good check on her. The food was good and Mam put on a little weight while in there which is all good. Very clean and bright and Mam enjoyed the company of really friendly and welcoming staff. Would definitely recommend this lovely care home.

Reply from Sandra Carr, Operations Director at The Grange

Many thanks for taking the time to complete the survey and for the such lovely feedback, it is great to get positive feedback for our home and staff.


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Review from Kenneth S (Resident) published on 13 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff are really very good, kind and very helpful.

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Review from S G (Daughter of Resident) published on 29 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum stayed at The Grange while my partner and I had a short holiday. The room was lovely and very clean. The whole care home was extremely clean and bright with really nice furnishings throughout. Caring staff. Very good care - before she stayed there, we had a home visit by the manager to find out
all about Mum. Mum would be happy to have respite again at The Grange.

Reply from Rachel Rennie-Doran, Manager at The Grange

Thank you for your lovely review of our home. We look forward to your mam visiting again and helping you plan short stays to enable you to have some downtime.


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Current Review Score: 9.8 (9.803)

Overview of Review Score

The Review Score of 9.8 (9.803) out of 10 for The Grange is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 12 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.803 for The Grange is calculated as follows: ( (116 Excellents x 5) + (24 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 142 Ratings = 4.803

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for The Grange is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 35 registered maximum number of service users is 7, which has been reached with 12 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 17 Oct 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (1)

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Meet the Team (2)

Rachel

Rachel Rennie-Doran

Job Title: Operations Manager

Joined: 2022

Operations Manager, Experienced Home Manager within the company.


Sonia

Sonia Vinnicombe

Job Title: Registered Home Manager

Joined: 2022

I have worked in care for the last 27 years. I started in care as a carer and progressed through the years in my role.


I have a wide range of knowledge having worked in a variety of Care settings, including Residential, Dementia and Nursing homes.


I am dedicated to supporting The Grange Care Home and those who reside here to live a fulfilling and active life.


In my spare time, I like to spend it with my family and dogs. I enjoy watching Football, Rugby and Darts.


Frequently Asked Questions about The Grange

What types of Care is The Grange registered for?

Older Person Care, Dementia, Respite Care, Physical Disability, Sensory Impairment & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does The Grange provide?

Palliative Care, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does The Grange have?

There are 35 Single Rooms.

What are the Facilities & Services at The Grange?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is The Grange to the centre of Houghton le Spring?

1.8 mile(s) as the crow flies, distance by road may be significantly further.