The Hamptons Care Centre

Main Drive, off Heyhouses Lane, Lytham St Annes FY8 3FF
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9.7 82 Reviews
  • The Hamptons Care Centre, Lytham St Annes
The Hamptons is a purpose-built care facility that has been designed to meet all current CQC requirements and provides the highest standards of safety, comfort and care.

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Care Provided by The Hamptons Care Centre

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Younger Adults
  • Care Types Provided
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 76 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Hearing Impairment
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Sara Allton (Home Manager)
  • Admission Criteria
    • Ages 18+
  • Room Information
    • Single Rooms (76)
    • Single Rooms with ensuite Wet Room (76)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2017
    • Number of floors: 2

Funding & Fees Guide for The Hamptons Care Centre

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,375
    • Self-Funded Residential Dementia Care from £1,425
    • Self-Funded Nursing Care from £1,475
    • RESPITE Self-Funded Residential Care from £1,575
    • RESPITE Self-Funded Residential Dementia Care from £1,575
    • RESPITE Self-Funded Nursing Care from £1,575

  • Nursing Care plus FNC £235.88


    Respite stay minimum of 2 weeks - from £1,575 per week.


    We do not provide Nursing Dementia Care.
  • (these prices are only a guideline, please contact The Hamptons Care Centre to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors welcome, encouraged to avoid meal times if possible and after 8pm when residents may be relaxing in nightwear.


  • Parking

  • Parking is available on site. Visitors asked if they park on the local roads to be courteous to neighbours.


The Hamptons Care Centre Reviews (82)

Total of 82, showing 41-60
9.7

The Hamptons Care Centre has a Review Score of 9.7 (9.701) out of 10, based on 29 reviews in the last 2 years. Over all time The Hamptons Care Centre has 82 reviews.

Overall Experience

  • 78
  • 2
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Date Published

82
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Review from Jacqui M (Daughter of Resident) published on 20 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My parents have been residing in the home now for 12 months and my siblings and I are very happy with how they have been cared for in that time. Of course, their happiness depends so much on personalities - key carers and management which I believe is of a very high level who deliver a considered and
professional service. There is a genuine respect and friendliness from all the staff both towards my parents and the rest of the family who visit often.
We were touched recently by the commitment to ensure my parents, despite lockdown, celebrated their wedding anniversary in style. It is these touches that make a huge difference and in some homes, not every carer feels they have the time and some, not the inclination to think beyond their basic duties but in this case, the attention was exemplary.
We have been so grateful of late for the attention to detail in keeping the home safe from Covid-19 with efficient systems in place.

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Review from Anne M (Daughter of Resident) published on 28 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The Hamptons Care Centre is exceptional. During the global pandemic, they have gone to exceptional lengths to keep the residents and staff safe. We have been impressed with the real thought and extra lengths the team has gone to. Furthermore, recognising the need for entertainment whilst families cant
go and most of their entertainment bookings cant enter the home. They have delivered a brilliant programme to keep the residents entertained and happy. Just brilliant!

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Review from J C (Daughter of Resident) published on 21 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The Hamptons provides a warm, caring environment where residents are treated with great dignity and respect; they feel like one of the family. All rooms, bedrooms and shared facilities are modern, light, airy and spacious so there is always the possibility of finding a quiet, secluded place to sit.
Staff are professional yet friendly and always welcoming. Communication, keeping relatives informed, is good. Most importantly, my father is happy and calls it home.

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Review from Sarah B (Daughter of Resident) published on 10 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It was great trepidation that we decided to look into a care home for my mother. We had been advised that she required 24-hour nursing care.
From our first phone call, the friendly, efficient staff put our minds at ease. Everything was explained in detail. All our silly questions were answered
patiently. The day Mum arrived the staff treated her with respect, kindness and expertise. It was obvious that this was their normal.
We were encouraged to visit or phone whenever it was convenient. Nothing was to much trouble and they always had time to put my mind at rest. They even phoned us to ask about a special menu as Mum's appetite decreased.
Unfortunately Mum took a turn for the worst which was not unexpected and had to be readmitted into hospital. The Hamptons did everything and more to make her last couple of months happy, pain-free and content. I cannot thank them enough.

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Review from E S (Daughter of Resident) published on 2 April 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Over the years, my mum has stayed in other local care homes, so I do comment from experience, and to say that The Hamptons towers above other care homes in the area is an understatement. The home is expertly and compassionately run by people who genuinely care about their residents' welfare. and the
managers go way above what, in my experience, other managements provide. Without doubt, The Hamptons has taken residential caring to a new level.

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Review from John B (Husband of Resident) published on 28 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After viewing several care homes in Jan 2019, I went to The Hamptons Care Centre, wow! It was like stepping into a hotel by comparison to the other establishments. During my wife's stay of one year, she was treated superbly by all the excellent staff, from the manager all the way through to hospitality/domestic
teams. The standard of care and nursing was of the highest available. Nothing was too much trouble. Would I recommend this facility? I certainly would.

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Review from A B (Husband of Resident) published on 12 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife was in for end of life care for 5 days. The whole experience was exemplary for my wife, family and visitors. I felt as if I was in first-class hotel accommodation. Nothing was too much trouble. The only time we had cause for concern was when an agency nurse was on night duty for the first time
and my wife did not get her meds until 23.30 hours. My son and I felt we could not go home until my wife was settled.

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Review from Lynne W (Daughter of Resident) published on 21 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mom became a resident 8 months ago. As her health deteriorated and it became apparent she required palliative care, the staff at The Hamptons could not have done more.
They preempted each stage of her physical demise and the strong links with the local medical centre/hospice, ensured everything she
needed was already in place.
The team at the Hamptons showed kindness, support, respect and involved Mom and us her family, in decision making regarding her care. Care of the elderly and end of life care in the UK is sometimes lacking. The Hamptons Care Centre has demonstrated just how well this can be done.
Thank you.

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Review from R J (Son of Resident) published on 9 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It is almost a year since dad moved into The Hamptons on the insistence of a hospital that he had moderate to severe dementia. From a visit to look around with dad through the year, the manager and staff have worked to help him in every way. On that first visit, the Manager told us she did not think
he had more than age-related mental impairment and so it has proved. All of the staff go out of their way to help and encourage their residents. They have worked with me to baseline his condition and get the inputs to gradually improve it. Even through a period of many new residents and staff turnover the care has been very good.
Having always said he would not go into a care home, dad has said "The Hamptons is my home and I am happy here" almost from day one. As I live a considerable distance away that is a relief, as is knowing I can ring the staff when he isn't so well and know they will take the time to explain how he is and what is being done.

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Review from R T (Sister of Resident) published on 29 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother received excellent outstanding end of life care whilst at The Hamptons Care Centre. His room and all facilities are equivalent to 'The Ritz' Hotel. All staff smiled, acknowledged visitors, and their personal care restored his dignity and pride. On his final day, the staff were so compassionate
and caring and all showed respect whilst he left the home.

Reply from Dawn Collett, Group Commissioning Manager at The Hamptons Care Centre

Thank you for taking the time to write this review especially at such a sad time.


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Review from Peter D (Son of Resident) published on 14 November 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am writing this review when my mother has been under the care of The Hamptons for over ten months. Throughout that period, she has had nothing short of first-class care. All the staff we have met are hardworking, caring and passionate, in the face of a very disabled elderly lady. I do not think I
have ever seen a workforce that works together as such a close-knit and structured team, from the Care Manager down. They all give time to help the residents and are very focused on building relationships with family and friends whenever you visit. Any issue raised is considered and solutions designed to improve the wellbeing of residents. This level of professional practice goes across all areas of the home; hotel services such as the kitchen, laundry and all other areas of housekeeping work to enable residents to live in a spotless environment, have excellent meals and all this is delivered with the same friendliness. It is a very special place.

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Review from Suzanne (Niece of Resident) published on 6 November 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Hamptons Care Centre is like staying in a 5-star luxury hotel. From the warm welcome on the reception to the fantastic and caring staff, the care home is unique and for this, I am proud that my uncle is a resident there.

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Review from June D (Resident) published on 1 November 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was admitted to The Hampton Care Centre from hospital following a life-changing diagnosis. From walking in the front door until now, I have been treated with kindness, thoughtfulness and courtesy at all times.
The ambience of The Hamptons makes it a pleasure to be here. There are beautifully kept
lounges with cinema room, and landscaped gardens where you can walk or sit outside with friends and family. The whole building is kept spotlessly clean and maintained to the highest standard by the housekeeping team.
The food is delicious, a very creative and varied menu, the chef is so helpful and will accommodate all dietary needs.
The manager of The Hamptons is very proactive and a wonderful role model for the team she has created. It is a pleasure just to walk down the corridors and be welcomed by her staff. All nursing and support staff make a wonderful team, who have gone above and beyond to provide me with the care, support and peace of mind that is so important in times of need.

Reply from Dawn Collett, Commissioning Director at The Hamptons Care Centre

Thank you for taking the time to write this lovely review, it is great for the staff team to know how much they are appreciated.


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Review from Francena B (Daughter of Resident) published on 9 August 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother stayed here for 2 weeks after leaving hospital. The care centre is split into 3 divisions, nursing, dementia and residential. The Hamptons is magnificent and clients can use all divisions. From the cinema to the jacuzzi bath with mood-lighting, no expense has been spared. The staff are carefully
selected and show empathy and dignity to all residents. Excellent management and front of house staff. First-class.
I can't praise The Hamptons enough.

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Review from L C (Daughter of Resident) published on 15 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother had dementia since 2013 and became very poorly in February 2019. After 4 weeks in the hospital, it was decided by the discharge team to recommend that Mum went into a facility for palliative care. On admission to Hamptons, Mum received the best possible care for the entire team. As a family,
we were treated with such enormous respect and any concerns were immediately dealt with. Losing a parent is an awfully sad experience! Understanding and the love provided by The Hamptons team was extremely comforting. Thank you to the Manager and staff for all your help!

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Review from Michael P (Son of Resident) published on 4 March 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can not praise the staff of The Hamptons highly enough.
Their approach to care and the love and dignity they show to the residents has been a great comfort to our family.
I am only sorry that I can not mention individual names here.
The people of The Hamptons are to be praised and respected for
the way they interact and care for their residents - and their families.

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Review from Helen B (Daughter of Resident) published on 22 February 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The chef has been absolutely fantastic. My father is near and of life and we as a family have been able to stay overnight with him. The chef has constantly ensured the family have been week fed and looked after and we feel had gone beyond any expectations. All staff at the home have been wonderful and
made this difficult time a lot more bearable.

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Review from Anthony B (Son-in-law of Resident) published on 22 February 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can only say that the chef at The Hamptons has been first class. The quality of food produced and the presentation is excellent. His attention to residents and also visitors is fabulous.

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Review from Phil E (Son of Resident) published on 22 February 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

In the past eleven days, my father has been at end of life and the care and compassion shown by the staff has been a huge comfort to the family. At a time when you don't want to eat or can't motivate yourself to look for food, the chef has offered all family members who have kept a bedside vigil an
array of mouthwatering delights which have kept energy levels high. The chef's willingness to help and muster gorgeous tasting food at a moment's notice is an absolute credit to him. Chef, your efforts are appreciated more than words can say. A very special thank you from one very appreciative person.

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Review from Suzanne W (Niece of Resident) published on 19 February 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Never anything other than high standards at The Hamptons. Not just beautiful décor, but the staff are all very kind and caring.
From the moment you walk in, you are greeted by friendly reception staff, this follows all the way through and is genuine.
It isn't one size fits all like most care facilities.
The staff treat everyone as an individual, remembering personal things about residents.
The food is delicious and again if not to individual taste, the staff are happy to provide foods requested.
My relative is not easily pleased when it comes to food, quality and entertainment, he loves The Hamptons.

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Current Review Score: 9.7 (9.701)

Overview of Review Score

The Review Score of 9.7 (9.701) out of 10 for The Hamptons Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 29 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 27 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.701 for The Hamptons Care Centre is calculated as follows: ( (290 Excellents x 5) + (29 Goods x 4) + (7 Satisfactorys x 3) + (1 Poors x 2) + (14 Very Poors x 1) ) ÷ 341 Ratings = 4.701

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for The Hamptons Care Centre is based on 27 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 76 registered maximum number of service users is 15.2, which has been reached with 27 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 17 Oct 2018

Overall
Good

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (4)

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Meet the Team (4)

Sara

Sara Allton

Job Title: Home Manager

Joined: 2021

I qualified as a nurse in 1991, and have worked in a variety of settings including A&E, orthopaedics and specialist nursing before moving into nursing and care homes in 1994. I have experience in Home Management and Regional support and care passionately about ensuring that my teams and I provide high quality, person centred support to all the residents and their families within our communities.


Working within the New Care Homes family, I have received an incredibly warm welcome and have been impressed not just with the 5 star environments but also with the values and beliefs that are encompassed throughout the whole service. This enables the team to empower those that live with us to live their best lives knowing that they have the support and structure to reach their goals.


Corinna

Corinna Foster

Job Title: Deputy Home Manager

Joined: 2018

I have worked at The Hamptons since April 2018 initially as a Care Assistant, I was quickly promoted the Senior Care Assistant, then Team Leader. In December 2019, I was delighted to be offered the Deputy Home Manager position working alongside the Home Manager. I feel very proud and privileged to be part of the team at The Hamptons.


Tia

Tia Richardson

Job Title: Well-being Coordinator

Joined: 2024

The Hamptons is such a great place to work. I love setting up varied activity programmes, planning trips based on residents' interests and spending time engaging with residents. I currently hold a Health and Social Care Degree, which strengthens my ability as a Well-Being Co-Ordinator. It has enabled me to be confident in helping, supporting and listening to residents to meet their varied needs. Since working at New Care in The Hamptons, everyone has been so supportive and that makes for such a wonderful environment for residents and staff.


Peter

Peter Gleave

Job Title: Home Trainer

Joined: 2019

Having worked for Newcare for 3 years now I can say with absolute certainty that it has promoted an environment where learning is fun, accessible and generates positive discussion around improvement. As a trainer, I feel like I am given the opportunity to choose what is right for our staff and to tailor learning to individual needs. The feedback is great and staff look forward to their sessions. But most importantly all staff are listened to and feel part of a great team, no matter their role.