Hawthorns Aldridge - Avery Healthcare

Erdington Road, Aldridge, Walsall WS9 8UH
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9.8 128 Reviews
  • Hawthorns Aldridge - Avery Healthcare, Walsall
The Hawthorns Aldridge Care Home delivers excellent elderly care in a luxurious and welcoming setting.

Providing first-class care is supported by a sector-leading well-being programme administered by professional care staff undergoing continuous training to maintain excellence at Hawthorns Aldridge.

The proactive care approach emphasises support for independence and mobility within an active and enjoyable lifestyle. Conveniently situated near local amenities and adjacent to Croft Park, the Hawthorns care home in Aldridge is easily accessible.

The home accommodates couples and companions and allows them to continue their care journey together and create new memories. The Hawthorns Aldridge Care Home culinary team, led by the Head Chef, prepares delicious meals daily. The focus is on a nutritional and varied menu catering to various tastes.

Luxurious features at the Aldridge care home extend beyond, encompassing a cinema room, therapy room, hair salon, physiotherapist, beautifully maintained gardens, and a stunning rooftop garden — a charming space for activities like bowls or quiet moments with friends and family. The on-site residents' shop ensures convenient access to essentials.

Respite care is also available at The Hawthorns, an ideal option for short term care.

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Care Provided by Hawthorns Aldridge - Avery Healthcare

  • Primary Care Categories
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Residential Care
  • For a maximum of 74 Service Users
  • Privately Owned
  • Other Care Provided
  • Convalescent Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Amanda Haynes (Manager)
  • Admission Criteria
    • Ages 18+
  • Room Information
    • Single Rooms (74)
    • Single Rooms with ensuite Wet Room (74)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Number of floors: 3

Funding & Fees Guide for Hawthorns Aldridge - Avery Healthcare

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,400
    • RESPITE Self-Funded Residential Care from £1,500
  • (these prices are only a guideline, please contact Hawthorns Aldridge - Avery Healthcare to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Hawthorns Aldridge - Avery Healthcare Reviews (128)

Total of 128, showing 1-20
9.8

Hawthorns Aldridge - Avery Healthcare has a Review Score of 9.8 (9.761) out of 10, based on 41 reviews in the last 2 years. Over all time Hawthorns Aldridge - Avery Healthcare has 128 reviews.

Overall Experience

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  • 26
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Date Published

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Review from S N (Sister of Resident) published on 22 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All excellent. No problems.

Reply from Amanda Haynes, Home Manager at Hawthorns Aldridge - Avery Healthcare

Thank you very much for taking the time to review Hawthorns. Your positive comments are gratefully received.


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Review from Gillian Ann D (Respite Resident) published on 4 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I recently spent 7 days convalescence care at The Hawthorns, Aldridge after surgery. The surroundings were second to none and all the staff were professional, polite and friendly, this all helped in the initial stages of my recovery. Praise goes to the catering team for such lovely food. Well done to
all. I would certainly recommend the Hawthorns.

Reply from Maisie Moore, Customer Service Manager at Hawthorns Aldridge - Avery Healthcare

Thank you for your wonderful feedback. I'm so pleased you enjoyed your stay. It was an absolute pleasure to get to know you throughout your stay and we look forward to welcoming you back again soon.


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Review from Alison S (Daughter of Resident) published on 9 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum spent two weeks at the Hawthorns following replacement hip surgery. The care and kindness she received from staff was outstanding and she was made to feel very welcome by the other residents. We would most certainly recommend the Hawthorns.

Reply from Maisie Moore, Customer Service Manager at Hawthorns Aldridge - Avery Healthcare

Thank you for your wonderful feedback. I'm so pleased you enjoyed your stay. It was an absolute pleasure to get to know you throughout your stay and we look forward to welcoming you back again soon.


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Review from D W (Son-in-law of Resident) published on 20 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We were lucky enough to eat at the Hawthorns in the private dining room. A massive thank you to the manager and his amazing team who cooked the most amazing three-course meal. Iced-prosecco and wine on the table. Nothing was too much trouble. We were really looked after.

Reply from Amanda Haynes, Home Manager at Hawthorns Aldridge - Avery Healthcare

It was an absolute pleasure to host your meal, I'm really glad you enjoyed it. Thank you for your review; I will pass your feedback on to the team.


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Review from Gillian B (Respite Resident) published on 10 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have just spent a lovely week at Hawthorns recovering from a knee replacement operation. My room was great and everywhere was spotless and well-maintained. All the staff were professional, caring and friendly. Nothing was too much trouble. The food was excellent and well presented with lots of choices.
All of the residents made me feel so welcome despite only being there for a week. Definitely a great choice for convalescence. Thank you.

Reply from Amanda Haynes, Home Manager at Hawthorns Aldridge - Avery Healthcare

Thank you very much for your feedback. I'm glad your convalescence went well. It was a pleasure to have you with us.


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Review from T B (Respite Resident) assisted by family/friend published on 1 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I came in for two weeks of respite care while my daughter was on holiday. I found the care to be of a very high standard. The staff were very friendly and efficient. I really enjoyed the varied activities that were provided, especially the D-Day celebrations. My room was spacious and very nicely furnished,
and I enjoyed all my meals. I would be very happy to return next time my daughter is on holiday.

Reply from Amanda Haynes, Home Manager at Hawthorns Aldridge - Avery Healthcare

I am very glad to hear you enjoyed your time with us. I will pass your feedback on to the team, thank you for taking the time to share.


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Review from S S (Respite Resident) published on 9 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I found the standard of care excellent. I thought the chefs did a marvellous job with the various menus they served. I would have liked healthier yoghurt and fruit juice and fresh fruit salad but my stay was excellent. Caring and helpful staff made my stay enjoyable and comfortable. Thank you. Excellent
hairdresser too.

Reply from Katie Gilligan, Home Manager at Hawthorns Aldridge - Avery Healthcare

Thank you for your wonderful feedback. I'm so pleased you enjoyed your stay. It was an absolute pleasure to get to you throughout your stay and we look forward to welcoming you back again soon.


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Review from Lynn M (Daughter of Resident) published on 18 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased with how my mother has settled into the Hawthorns. The staff are kind, helpful and considerate. The home is clean, pleasant and the activities are really good. Always new events to look forward to. Mom takes full advantage of these and the trips arranged outside the home. So pleased she
chose this home because they go above and beyond.

Reply from Rebecca Steadman, Customer Service Manager at Hawthorns Aldridge - Avery Healthcare

Thank you so much for leaving us a 5-star review, we can't thank you enough and your feedback is truly invaluable to us. It has been so wonderful to welcome Mum into the Hawthorns family. We would also like to thank you as a family for your support, I will share your amazing feedback with the wider team and pass on your lovely and much-appreciated comments.


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Review from Brian S (Resident) published on 17 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

In my experience here I find all aspects of the care to be excellent on the whole, including all of the staff here. They do a fantastic job, nothing is too much trouble for them and they are very polite to all of the residents. The service they provide is second to none, so I rate this care home very
highly and therefore I would rate it as top.

Reply from Rebecca Steadman, Customer Service Manager at Hawthorns Aldridge - Avery Healthcare

Thank you so much for leaving us a fantastic star review, we can't thank you enough and your feedback is truly invaluable to us. It has been so wonderful to welcome you into the Hawthorns family. I will share your amazing feedback with the wider team and pass on your lovely and much-appreciated comments.


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Review from Alyson A (Friend of Resident) published on 17 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A very friendly service that looks after my friend's every need. I know he is safe, looked after and well entertained with all the lovely activities. The staff are amazing and the building is spotless. Thank you!

Reply from Rebecca Steadman, Customer Service Manager at Hawthorns Aldridge - Avery Healthcare

Thank you so much for leaving us a 5-star review, we can't thank you enough and your feedback is truly invaluable to us. It has been so wonderful to welcome DT into the Hawthorns family. We would also like to thank you as a friend for your support, I will share your amazing feedback with the wider team and pass on your lovely and much-appreciated comments.


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Review from J M (Son of Resident) published on 17 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The place is lovely, rooms are lovely. The staff are great and the food is superb.

Reply from Rebecca Steadman, Customer Service Manager at Hawthorns Aldridge - Avery Healthcare

Thank you so much for leaving us a star review, we can't thank you enough and your feedback is truly invaluable to us. It has been so wonderful to welcome you all into the Hawthorns family. We would also like to thank you for your support, I will share your amazing feedback with the wider team and pass on your lovely and much-appreciated comments.


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Review from Fay W (Daughter of Resident) published on 17 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Hawthorns was decorated beautifully, loads of entertainment for the residents to enjoy. An amazing Christmas buzz around the home. Relatives coming and going. Entertainment staff had different festive costumes each day. The festive menu was beautiful. These staff have made my and mom's Christmas, knowing
she is looked after and entertained whilst I'm at work and involves me when I'm here. They have become my family, I couldn't and wouldn't be without them.

Reply from Rebecca Steadman, Customer Service Manager at Hawthorns Aldridge - Avery Healthcare

Thank you so much for leaving us a 5-star review, we can't thank you enough and your feedback is truly invaluable to us. It has been so wonderful to welcome Mum into the Hawthorns family. We would also like to thank you as a family for your support, I will share your amazing feedback with the wider team and pass on your lovely and much-appreciated comments.


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Review from Derek T (Resident) published on 20 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

It's very good except for the inconsistent dining room service which at times is very poor. That also applies to the food, ie: a piece of cake served as a pudding, toast with hardly any butter on it or dry sandwiches for Sunday evening mail.

Reply from Rebecca Steadman, Customer Service Manager at Hawthorns Aldridge - Avery Healthcare

Thank you so much for taking the time to leave us a review, this is really appreciated. Your feedback is truly invaluable to us, I can assure you that your feedback has been passed on to our management team.


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Review from David W (Niece of Resident) published on 20 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We couldn't wish for anything better for our 95 year old auntie. The room is brilliant. Large, warm all the time for her and very secure. Double glazed so no road noise. The staff are fantastic and all of them go the extra mile to make our aunt feel at home. The food has a wide variety of freshly cooked
food. Loads of various activities if the resident wants to participate. Place is spotlessly clean with a daily clean and monthly deep clean at.

Reply from Rebecca Steadman, Customer Service Manager at Hawthorns Aldridge - Avery Healthcare

Thank you so much for leaving us a 5-star review, we can't thank you enough and your feedback is truly invaluable to us. It has been so wonderful to welcome Aunt into the Hawthorns family. We would also like to thank you as a family for your support, I will share your amazing feedback with the wider team and pass on your lovely and much-appreciated comments.


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Review from M L (Next of Kin) published on 8 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

As a care home, not a nursing home they have given excellent treatment. If anything the only problem has been over the staff as some of the resident's needs do require consistency of care.

Reply from Rebecca Steadman, Customer Service Manager at Hawthorns Aldridge - Avery Healthcare

Thank you so much for leaving us a review, we can't thank you enough and your feedback is truly invaluable to us. It has been so wonderful to welcome you into the Hawthorns family. We would also like to thank you as a family for your support, I will share your feedback with the wider team and pass on your comments in relation to continuity of care.


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Review from Sharon H (Respite Resident) published on 1 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This is an excellent facility all staff are very caring and treat everyone with respect. I can't praise the entire staff enough for how they looked after myself and my mother whilst we were residents there for 6 weeks respite. I joined in with as many activities as I could, the food was excellent lots
of choice. Came home feeling rejuvenated as also had my hair done by the in-house hairdresser. I would highly recommend this facility to anyone.

Reply from Rebecca Steadman, Customer Service Manager at Hawthorns Aldridge - Avery Healthcare

Thank you so much for leaving us a 5-star review, we can't thank you enough and your feedback is truly invaluable to us. It has been so wonderful to welcome you and Mum into the Hawthorns family, I will share your amazing feedback with the wider team and pass on your lovely and much-appreciated comments, we look forward to seeing you again very soon.


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Review from M H (Son of Resident) published on 16 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

For the short time my mum has been a resident at the Hawthorns, she finds the facilities, food, and care very good.
She gets on well with the nursing staff. The main issue she has is the time she has to wait for attendance once she calls for assistance.

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Review from R T (Son of Resident) published on 13 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The place is lovely and the staff are all first-rate.

Reply from Rebecca Steadman, Customer Service Manager at Hawthorns Aldridge - Avery Healthcare

Thank you so much for leaving us a 5-star review, we can't thank you enough and your feedback is truly invaluable to us. It has been so wonderful to welcome Dad into the Hawthorns family. We would also like to thank you as a family for your support, I will share your amazing feedback with the wider team and pass on your lovely and much-appreciated comments.


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Review from Colin R (Son of Resident) published on 10 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As always, top marks to all concerned. A very caring, clean and well presented. All staff are very friendly and always at hand, very attentive and a good choice of food.

Reply from Rebecca Steadman, Customer Service Manager at Hawthorns Aldridge - Avery Healthcare

Thank you so much for leaving us a 5-star review, we can't thank you enough and your feedback is truly invaluable to us. It has been so wonderful to welcome you into the Hawthorns family. We would also like to thank you as a family for your support, I will share your amazing feedback with the wider team and pass on your lovely and much-appreciated comments.


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Review from E B (Daughter-in-law of Resident) published on 10 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Lovely clean care home with a great range of activities for residents and good food. Some care staff are exceptionally good but more awareness of the needs of dementia residents is sometimes needed.

Reply from Rebecca Steadman, Customer Service Manager at Hawthorns Aldridge - Avery Healthcare

Thank you so much for leaving us a review, we can't thank you enough and your feedback is truly invaluable to us. It has been so wonderful to welcome you into the Hawthorns family. We would also like to thank you as a family for your support, I will share your amazing feedback with the wider team and pass on your lovely and such appreciated comments.


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Current Review Score: 9.8 (9.761)

Overview of Review Score

The Review Score of 9.8 (9.761) out of 10 for Hawthorns Aldridge - Avery Healthcare is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 41 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 41 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.761 for Hawthorns Aldridge - Avery Healthcare is calculated as follows: ( (377 Excellents x 5) + (81 Goods x 4) + (13 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 473 Ratings = 4.761

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Hawthorns Aldridge - Avery Healthcare is based on 41 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 74 registered maximum number of service users is 14.8, which has been reached with 41 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 5 Feb 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (14)

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Meet the Team (0)

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Frequently Asked Questions about Hawthorns Aldridge - Avery Healthcare

What types of Care is Hawthorns Aldridge - Avery Healthcare registered for?

Older Person Care, Respite Care, Physical Disability, Sensory Impairment & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Hawthorns Aldridge - Avery Healthcare provide?

Convalescent Care & Physiotherapy are other types of care provided.

How many Rooms does Hawthorns Aldridge - Avery Healthcare have?

There are 74 Single Rooms.

What are the Facilities & Services at Hawthorns Aldridge - Avery Healthcare?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Hawthorns Aldridge - Avery Healthcare to the centre of Walsall?

3.0 mile(s) as the crow flies, distance by road may be significantly further.