Review from P K (Friend of Resident) published on 10 November 2023
Submitted via Postal Card • Report

Overall Experience

Very welcoming staff, friendly and efficient. Spotlessly clean premises. Visitors are always made very welcome, it is always a pleasure to arrive at Hawthorns.

Reply from Rebecca Steadman, Customer Service Manager at Hawthorns Aldridge - Avery Healthcare

Thank you so much for leaving us a 5-star review, we can't thank you enough and your feedback is truly invaluable to us. It has been so wonderful to welcome you into the Hawthorns family. We would also like to thank you as a friend for your support, I will share your amazing feedback with the wider team and pass on your lovely and such appreciated comments.

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Review from K P (Granddaughter of Resident) published on 9 November 2023
Submitted via Postal Card • Report

Overall Experience

Since my nan moved into the Hawthorns a couple of months ago, her health has improved no end, the environment is spotless, the carers are lovely and the food well, 5-star quality, she is very happy and that makes us very happy.

Reply from Rebecca Steadman, Customer Service Manager at Hawthorns Aldridge - Avery Healthcare

Thank you so much for leaving us a 5-star review, we can't thank you enough and your feedback is truly invaluable to us. It has been so wonderful to welcome your Nan into the Hawthorns family. We would also like to thank you as a family for your support, I will share your amazing feedback with the wider team and pass on your lovely and such appreciated comments.

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Review from Susan G (Daughter of Resident) published on 18 September 2023
Submitted via Postal Card • Report

Overall Experience

The home has been very helpful with my mom, due to her deafness, the staff have been very kind, helpful and caring. Even learning sign language BSL. The home is very clean and the food is very good.

Reply from Rebecca Steadman, Customer Service Manager at Hawthorns Aldridge - Avery Healthcare

Thank you so much for leaving us a 5* review, your feedback is truly invaluable to us. I shall share your feedback with the wider team. It is wonderful to see how your mom has settled into the Hawthorns, she truly has a smile and personality that can brighten anybody's day and is already a big part of the Hawthorns family. It has been a pleasure to welcome your mom and you as a family and I would also like to thank you for your great company when you visit and the support and kindness to the home.

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Review from L R (Resident) published on 2 August 2023
Submitted via Postal Card • Report

Overall Experience

1. I was very satisfied with the exception of the hoist batteries that were failing too frequently and the hoists not being available.
2. Wet rooms need a disabled-friendly extra grab bar and WC tissue holder. I had to supply my own commode.
3. The majority of dinner and supper meals included onions

which upset my stomach.

Reply from Michelle Moore, Customer Service Manager at Hawthorns Aldridge - Avery Healthcare

Thank you so much for taking the time to leave us a review, this is really appreciated. We are delighted to hear you were very satisfied with your stay overall, your feedback is truly invaluable to us and we look forward to seeing you on your next booked stay in the near future, I can assure you that your feedback has been passed onto our Management team, (Name: Michelle Moore Email: aldridge.csm@averyhealthcare.co.uk Position: Customer Service Manager)

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Review from Rachael F (Daughter of Resident) published on 21 July 2023
Submitted via Website • Report

Overall Experience

Mom came to live at Hawthorns Aldridge in June. In such a short time. Mom has settled really well. The staff are all so lovely and are making her feel very welcome and loved. The home is spotless and the meals are excellent with plenty of choice. Mom particularly wanted to mention the laundry staff.

She says her clothes always come back beautifully pressed and smelling so fresh. On behalf of all the family, thank you to each and every one of you.

Reply from Michelle Moore, Customer Service Manager at Hawthorns Aldridge - Avery Healthcare

Thank you so much for leaving us a 5 star review, we can't thank you enough and your feedback is truly invaluable to us. It has been so wonderful to meet your mom and welcome you as a family into the Hawthorns. Your mom is a pure delight her manner is beautiful and her smile is capable of brightening anybody's day. We would also like to thank you as a family for your support, we have some wonderful conversations with you when you visit. I will share your amazing feedback with the wider team and also speak to all staff in Laundry and pass on your lovely and such appreciated comments.

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Review from Frances O (Respite Resident) published on 18 July 2023
Submitted via Website • Report

Overall Experience

I arranged respite care for my 91 year old aunt so that I could go on holiday with my family. Everything was put into place before we went on holiday including viewing the care home and assessing my aunts needs. I have to say that I was extremely impressed with the care home including the rooms for

the residents, the meals that were included, the entertainment and the overall ambience of the place.
My aunt was made to feel very welcome and nothing was too much trouble for the staff. She enjoyed her time there even though this was a new experience for her and she was full of praise for the staff that took care of her.
This gave me complete peace of mind while I was away and I would not hesitate in sending my aunt there again and I know that she would look forward to another 'holiday' there.
Thank you to all the staff at Hawthorns Aldridge - Avery Healthcare.

Reply from Michelle Moore, Customer Service Manager at Hawthorns Aldridge - Avery Healthcare

Thank you so much for a wonderful 5* review this feedback is truly invaluable to us as a whole team. I would personally like to say it was a pleasure to meet yourself and your aunt from the very first time of viewing the home. It is wonderful to read how you aunt felt over many things during her stay, our values of Proud, Supporting and Caring and we offer nothing less. Your Aunt was such a wonderful character and we are so proud we were able to have the chance to care and support her whilst you enjoyed a very well-deserved holiday. We would welcome you back anytime and lovely to know that you personally as a family would feel at ease to use the Hawthorns again.

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Review from T P (Daughter of Resident) published on 18 July 2023
Submitted via Website • Report

Overall Experience

My mum moved to the Hawthorns in October 2022. She has short term memory problems, and after my father died she struggled to cope by herself. She wasn’t eating regularly and was very isolated. The Hawthorns has been amazing. Mum is kept entertained and stimulated by the twice daily activities (such

as art and craft, quizzes, bingo, gardening club, Sunday prayer service etc etc). Recently mum helped (accompanied by members of the Well-being team) at a local running event, a community gardening project and at Christmas attended the Christmas concert at the local primary school. All members of staff - from the care team, housekeeping, reception and management - are always friendly, cheerful and incredibly helpful. Mum has a very spacious room looking out onto the garden. Mum is very happy, and therefore I am very happy too.

Reply from Michelle Moore, Customer Service Manager at Hawthorns Aldridge - Avery Healthcare

Thank you so much for taking the time to leave us an amazing 5* star review, this feedback is truly invaluable to us and I will share this news with the wider team. Your mom has such a beautiful soul and is a huge part of the Hawthorns family and we are blessed to be able to care and support your mom here at home, your mom's smile brightens anybody's day. It is a pleasure to see your mom taking part in activities and also Community events in which I play a big part, this makes my job so enjoyable making more and more memories. We would also like to thank your support and dedication to the home this really means so much to all staff at the home. We hope to see you again very soon.

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Review from J S (Daughter of Resident) published on 18 July 2023
Submitted via Website • Report

Overall Experience

My father was a first time user of the Hawthorns respite care for 9 days. As he is recovering from pneumonia he was looking forward to some rest and relaxation.
The building, bedroom, garden, restaurant and rooftop garden are all outstanding and very much enjoyed by my father.
The staff were attentive,

kind, friendly and interested in him and his wellbeing.
He thoroughly enjoyed his stay and told me there were just two things he was disappointed with:
- lack of socialisation with other residents. [I put this down to he being there for a short respite period. He did not join in any organised activities, as they did not interest him. And I had organised friends and relatives to take him out for a couple of hours most days. So that may account for this.]
- disappointed with the general standard of food. The breakfast was good. My father was disappointed with the quality of the main meal and some of the tea selections were quite stodgy. [It must be difficult to please everyone all of the time !]

Reply from Michelle Moore, Customer Service Manager at Hawthorns Aldridge - Avery Healthcare

Thank you for kindly leaving us a review, we really do appreciate this. Despite the time only being short it was such a pleasure to meet your dad and yourself as a family. Your dad was a true gentleman and we truly enjoyed having him stay with us at the Hawthorns. Please know that we take feedback very seriously and I will share your comments relating to food with the Head Chef. I am sorry to hear your dad did not always enjoy the selection or the consistency of the dish on offer and we will always continue to take feedback on board and strive to be our best we possibly can. If you are passing at any time and would like to pop in please do would be lovely to make you welcome.

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Review from Mark B (Son of Resident) published on 17 July 2023
Submitted via Website • Report

Overall Experience

My mother has been at the Hawthorns Aldridge now for 9 months and has settled in really well. She has memory problems due to her dementia but is very happy in the environment. The staff are all very helpful and any concerns we have had or specific needs they have worked hard to accommodate. The home

is spotlessly clean and the food is of an excellent standard. The range of activities is extensive and she has been involved in several trips out with the staff and other residents which she has enjoyed. Overall we cannot fault the care and attitude of staff, they are a pleasure to deal with and it’s reassuring to know that my mom is in good hands.

Reply from Michelle Moore, Customer Service Manager at Hawthorns Aldridge - Avery Healthcare

Thank you so much for taking the time to leave us a review, we really do appreciate this, your feedback is truly invaluable to us. Your mom is a real pleasure to care and support and is certainly a huge part of the Hawthorns Family. Your mom is very social and so nice that she likes to be involved in activities and trips out, we really do have an enjoyable time and will continue to make some wonderful memories. It is wonderful to welcome you as a family into the home, it is lovely to see you when you visit the home and thank you so much for your continued support.

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Review from Marina S (Daughter of Resident) published on 17 July 2023
Submitted via Website • Report

Overall Experience

All care staff very kind and caring. Very pleasant care home to be in. Mom had a lovely stay. Would of loved for Mom to be able to stay as a permanent resident. All family made to feel very welcome and they were very accommodating to the grandchildren visiting mom.

Reply from Michelle Moore, Customer Service Manager at Hawthorns Aldridge - Avery Healthcare

Thank you so much for taking the time to leave us a review, your feedback is wonderful and really appreciated. Your mom was such a sweet lady and a wonderful character and we do miss her at the home so much, It was a pleasure to welcome you also as a family and would like to welcome you back anytime, if you are ever passing please pop in and see us, we always have a piece of cake and a selection of drinks to offer. We are thankful we had the chance to care and support your mom and she became a big part of us in such a short space of time.

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Review from Sally R (Daughter of Resident) published on 17 July 2023
Submitted via Website • Report

Overall Experience

The Customer Service Manager really went above and beyond to support me in moving my father from hospital to respite care.
Her friendly, supportive and professional manner are a real asset to The Hawthorns Aldridge.
Equally, since arriving on Sunday it has been lovely to see how supportive the rest

of the staff are and how confident Dad and I feel about his stay there.
Thank you

Reply from Michelle Moore, Customer Service Manager at Hawthorns Aldridge - Avery Healthcare

Thank you so much for taking the time to leave a review, we really do appreciate your feedback, I will ensure this is passed to the wider team. It is a pleasure to care and support your dad at home and welcome you also as a family. I would like to thank you personally for the comments relating to my role I will always do my very best to help and support you at all times and I truly mean this, I would personally like to thank you also for your support to me and the home. Please feel free to pop in any way time if your passing we are always free for a chat with a nice cup of tea and selection of snacks.

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Review from Michael R (Respite Resident) published on 17 July 2023
Submitted via Website • Report

Overall Experience

My wife was with you for six weeks this year and we were very pleased with how you cared for her.
She came out of hospital unable to transfer from her wheelchair onto her bed or toilet but with the aid of your hoist, you made her feel at home.
When I used to visit you treated me like family.
If she

needed care again your company would be the first on our list to contact.

Reply from Michelle Moore, Customer Service Manager at Hawthorns Aldridge - Avery Healthcare

Thank you so much for your review, your feedback is invaluable to us. It is lovely to read how happy you were with the care and support your wife received whilst staying at the Hawthorns. I will share this wonderful feedback with the wider team. We pride ourselves on being one big family and it was a pleasure you were both part of this. We would like to welcome you back anytime, if you are free and would like to pop in anytime you are more than welcome, We have a nice choice of events throughout the year I will ensure you receive the invites for upcoming events.

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Review from L T (Daughter of Resident) assisted by family/friend published on 17 July 2023
Submitted via Postal Card • Report

Overall Experience

My mother stayed at Hawthorns Aldridge - Avery Healthcare for one week whilst repair work was being carried out at her house. As she is considered to be on palliative care I was able to stay and look after her myself which the home was very obliging with. The staff are very helpful and very friendly

and they help any way they can. My mother is on a soft diet as she has trouble swallowing and this is where I was disappointed. It was quite repetitive and lacked imagination. An omelette is not consistent with a soft diet and there was no choice regarding the puddings. Despite that, I would choose Hawthorns Aldridge again as respite care

Reply from Michelle Moore, Customer Service Manager at Hawthorns Aldridge - Avery Healthcare

Thank you so much for taking the time to leave us a review, we really do appreciate this. It was a pleasure to welcome your mom and yourself as a family into the Hawthorns, it was wonderful to care and support you despite the time needed was only short. Your mom had such a lovely character and as you are aware personally made me smile each time I saw your mom. I am sorry to hear you felt disappointed with the food on offer for the soft diet option, I have passed your thoughts onto the wider team, the chef did advise that we always try our very best at all times to accommodate each individual and many choices were on offer for soft diet, but sadly these were either not liked or your moms choice, but we are thrilled to know that you would consider the Hawthorns again and please be rest assured we take all feedback seriously and will always do our utmost to support your mom if we are lucky to see her again should you require the service.

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Review from S W (Respite Resident) published on 7 June 2023
Submitted via Website • Report

Overall Experience

My Mother has just spent 2 weeks respite care at The Hawthornes, she was very reluctant to go but realised that it was needed -on picking her up today she said she would like to go back sometime she had a lovely time and made new friends. The care was outstanding even to a phone call I received on the

first day I dropped her off telling me how Mom was now sitting with a group of residents having a good chin wag lol, knowing that I was anxious about leaving her, I would recommend The Hawthornes to anybody it is a lovely place and the care and service provided was excellent
Mom has dementia so couldn’t remember much of any activities that she joined in with but I had requested that she be encouraged to join in with as much as possible
We will definitely be using the respite service again and if or when the time comes would consider for residential care.

Reply from Michelle Moore, Customer Service Manager at Hawthorns Aldridge - Avery Healthcare

Thank you so much for taking the time to leave us a review, this is really appreciated. We are delighted to hear how happy you were with the care your mom received from our dedicated and caring staff team. Your feedback is truly invaluable to us. It is wonderful to hear your loved one also felt happy, supported and cared for, you're welcome back at any time and if passing please pop in for a refreshment and a nice slice of cake. We have some wonderful events approaching and would be fantastic if you would like to join us, I will have pleasure in sending you an invite nearer the time.

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Review from Susan S (Daughter of Resident) published on 6 June 2023
Submitted via Postal Card • Report

Overall Experience

All your staff are friendly and happy around me and my mum. The staff work exceptionally hard to keep Hawthorns Aldridge to high standards in cleanliness and support of the residents.
They also extend care and thought to me when I'm visiting or have a concern.
I also came here today as a volunteer

with the local parish church big help out. I am inspired by the care and commitment to support and give back.

Reply from Michelle Moore, Customer Service Manager at Hawthorns Aldridge - Avery Healthcare

Thank you for taking the time to leave a review. I have shared your wonderful feedback to the team. It really is a pleasure to care for your lovely mum, she really is a big part of the Hawthorns family. We would also like to thank you for your commitment as a volunteer, and your help and dedication to the home, building community links mean the world to the all the staff and residents at the home. We look forward to seeing you again soon.

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Review from Lorna E (Daughter of Resident) published on 5 June 2023
Submitted via Website • Report

Overall Experience

My mother has spent 6 weeks in respite care at this wonderful place. The staff are all helpful, cheery and polite, the rooms are large and bright, the tables in the restaurants are well dressed, the gardens are attractive, the hairdresser is talented. The atmosphere every time we visited was calm and

happy with the scent of fresh coffee wafting in the air. The building is kept spotlessly clean. When/if the time comes for a permanent stay, Hawthorns Aldridge will be first choice. Thank you everyone at the Hawthorns!

Reply from Michelle Moore, Customer Service Manager at Hawthorns Aldridge - Avery Healthcare

Thank you for taking the time to review Hawthorns Aldridge Care Home. It was a pleasure to meet your Mom and welcome you as a family to the home during your mom's stay with us. We are delighted to hear how happy you have been with the Care and Services received from our dedicated staff team. I will be sure to pass your kind words to the rest of the team.

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Review from Corinne B (Daughter of Resident) published on 16 May 2023
Submitted via Postal Card • Report

Overall Experience

Mum has settled really well. She seems healthy and is walking much better than at home. She likes the food and feels she is overeating as it's so tasty, good news as she needs to put on some weight. Thanks, everyone.

Reply from Michelle Moore, Customer Service Manager at Hawthorns Aldridge - Avery Healthcare

Thank you for taking the time to review Hawthorns Aldridge Care Home in Aldridge. We are delighted to hear how happy you are with the care your mum has received from our dedicated staff team, since being a part of our loving care community, giving you and your family peace of mind. We are so pleased that her mobility and well-being have improved since admission, and that she is happy in her new surroundings. I will be sure to pass your kind words on to the rest of the staff team. Best wishes, Rachel.

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Review from Dawn F (Niece of Resident) published on 4 May 2023
Submitted via Postal Card • Report

Overall Experience

My uncle lived at the Hawthorns Aldridge from 2019 until his passing in March 2023. The care team were always helpful and friendly, and as I live a long way away they made efforts to keep me informed. He was well cared for and nursed with compassion to the end.

Reply from Kate Gilligan, Home Manager at Hawthorns Aldridge - Avery Healthcare

Thank you for taking the time to leave us a review. I have shared your lovely feedback with the wider team and they were touched by your kindness. It was a pleasure, and a privilege, to get to know your uncle, he was a true gentleman in every sense of the word. If you are ever in the area please feel free to pop in for a coffee and a catch up. Best wishes, Kate

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Review from Peter D (Son of Resident) published on 21 April 2023
Submitted via Postal Card • Report

Overall Experience

My father came to Hawthorns Aldridge in late December 2022. As a family, we visited many other facilities and we decided this care home best suited our father's needs. We were not disappointed, the care and consideration given by all the care home workers at all levels during his stay was outstanding.

We cannot thank you enough.

Reply from Rachel Aran, Marketing Administrator at Hawthorns Aldridge - Avery Healthcare

Thank you for taking the time to review Hawthorns Aldridge and for your amazing five star rating. We are delighted to hear how happy you are with the care your father received from our dedicated staff team whilst being a part of our loving care community, giving you and your family peace of mind. Your feedback is truly invaluable to us, I will be sure to pass your kind words in to the rest of the staff team. Best wishes.

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Review from A G (Friend of Resident) published on 13 April 2023
Submitted via Postal Card • Report

Overall Experience

Welcoming, caring environment. Staff work hard to provide for residents' interests. The home is well-maintained, clean and tidy.

Reply from Sarah Goswell, Marketing Assistant at Hawthorns Aldridge - Avery Healthcare

Thank you for taking the time to review Hawthorns Aldridge Care Home in Walsall and for your amazing 5-star rating. Our housekeeping team take great pride in making the home clean and welcoming for residents, staff and visitors alike. Your feedback is truly appreciated. Best wishes.

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