Review from Geoff D (Son of Resident) published on 23 March 2023
Submitted via Postal Card • Report

Overall Experience

Having visited a number of care homes in the area, the first impression of the Hawthorns Aldridge Care Home stood out. Our first thoughts have been fully confirmed during this period. We had major concerns about our father entering into care but all of our fears have been removed by the excellence of

the staff at every level. Our father is happy and therefore we are very happy.

Reply from Rachel Aran, Marketing Administrator at Hawthorns Aldridge - Avery Healthcare

Thank you for taking the time to review Hawthorns Aldridge and for your amazing 5-star rating. We are delighted to hear how happy you are with the care your father has received from our dedicated staff team since being a part of our loving care community, giving you and your family peace of mind. It is nice to hear that he is happy and settled in his new surroundings. We look forward to seeing you again on your next visit. Best wishes, Rachel.

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Review from Ian S (Son of Resident) published on 20 February 2023
Submitted via Postal Card • Report

Overall Experience

Dad has been in the Hawthorns Aldridge since November 2022 and the care he has received has been excellent. He's in for 3 months to help him recover from a medical issue and he feels well looked after, has joined in with lots of activities, enjoys the company and is very settled.

Reply from Sarah Goswell, Marketing Assistant at Hawthorns Aldridge - Avery Healthcare

Thank you for taking the time to review Hawthorns Aldridge Care Home in Walsall. We are delighted to hear how happy you are with the care your dad has received from our dedicated staff team since being a part of our loving care community. It is nice to know that your dad has now settled into his new surroundings. Best wishes.

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Review from P H (Resident) published on 13 February 2023
Submitted via Postal Card • Report

Overall Experience

After the initial few days, I settled down very quickly. Very caring atmosphere and very helpful, pleasant staff. Enjoyed the activities on after too. Just the place to recuperate and be looked after.

Reply from Rachel Aran, Marketing Administrator at Hawthorns Aldridge - Avery Healthcare

Thank you for taking the time to review Hawthorns Aldridge Care Home. We are delighted to hear that you have soon settled into your new surroundings and are enjoying your respite stay with us in the loving care community that we create. It is also nice to know that the daily activities provided by our talented well-being team are so well received. Best wishes.

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Review from A S (Daughter of Resident) published on 6 February 2023
Submitted via Postal Card • Report

Overall Experience

My mum has dementia, she has been at the Hawthornes Aldridge for approximately four months, following a two week respite visit.
My mom settled in so well that Mom became a permanent resident.
All I can say is that every member of staff are caring, so professional and provide everything to my moms

needs. As her daughter, I was so reassured that Mom is happy and safe. I highly recommend the Hawthornes.

Reply from Rachel Aran, Marketing Administrator at Hawthorns Aldridge - Avery Healthcare

Thank you for taking the time to review Hawthorns Aldridge Care Home and for your amazing 5-star rating. We are delighted that your mum enjoyed her respite stay with us in the loving care community that we create and decided to make her stay a permanent one. I will be sure to pass your kind words on to the rest on the staff team and we look forward to seeing you on your next visit. Best wishes, Rachel.

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Review from Paula D (Daughter of Resident) published on 16 January 2023
Submitted via Postal Card • Report

Overall Experience

The staff are warm and helpful and friendly make you feel very safe to leave your loved ones with them. They all look after my mum so well. She feels very happy. I know Mum is only at Hawthorns Aldridge for a long rest but I'm sure she would like to stay there all the time. She loves mixing with the

people and activities. Well done to your staff.

Reply from Rachel Aran, Marketing Administrator at Hawthorns Aldridge - Avery Healthcare

Thank you for taking the time to review Hawthorns Aldridge Care Home and for your amazing 5-star rating. We are delighted to hear that your mum has enjoyed her respite stay and has felt so at home, she would like to make it a more permanent one! We would be happy to welcome her back into the loving care community we create at any time One Family. I will be sure to pass your kind words on to the rest of the staff team. Best wishes, Rachel.

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Review from C R (Daughter of Resident) published on 20 December 2022
Submitted via Postal Card • Report

Overall Experience

Staff were caring and kind.
Lovely, spacious and comfortable building.

Reply from Rachel Aran, Marketing Administrator at Hawthorns Aldridge - Avery Healthcare

Thank you for taking the time to review Hawthorns Aldridge. We are delighted with how satisfied you are with our home and the exceptional level of care provided by our dedicated staff team in order to provide person-centred care for all our residents. Our housekeeping team take great pride in making the home clean and welcoming for residents, staff and visitors alike. Best wishes.

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Review from P W (Wife of Resident) published on 16 December 2022
Submitted via Postal Card • Report

Overall Experience

Everyone has been very helpful, supportive, friendly and caring. Happy to recommend to friends and neighbours.

Reply from Rachel Aran, Marketing Administrator at Hawthorns Aldridge - Avery Healthcare

Thank you for taking the time to review Hawthorns Aldridge and for your amazing 5-star rating. We are delighted to hear that your loved one feels happy, supported and cared for by our dedicated staff team. I will be sure to pass your kind words onto the rest of the staff team. Best wishes.

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Review from Geraldine A (Niece of Resident) published on 12 December 2022
Submitted via Website • Report

Overall Experience

I am very disappointed following my Uncles death on 9th November 2022 that no one has contacted me. Not even about the funeral. So review may get a response. There are questions I wanted to ask. Like why was he not accompanied to the hospital at nearly 94, when I was told he was only grunting. When

my brother got to A&E he was in a terrible state. He died of a water infection. Box with a change of catheter, when getting hospital bag. Should this have been changed earlier? Asked re a refund of fees told there would be a charge for redecoration and it would be discussed. He moved in Covid times, the room was not redecorated for his move. New resident in room at least 2 weeks. No contact from management re credit, now 3rd December. Fees going up £95 a week from Jan. £210 a week in 14 months. Very disappointed with the final care and no aftercare service after 3 years here.

Reply from Kate Gilligan, Home Manager at Hawthorns Aldridge - Avery Healthcare

The team loved caring for and getting to know your Uncle during his time with us; he was a true gentleman and is sincerely missed. We are sorry that you feel we did not meet your expectations when you visited us after your Uncle's passing, leaving you cause to leave a negative review.

Your Uncle had full mental capacity and was clear in his wishes that he remained independent, managing his finances and care needs with little support. Unfortunately, as a residential care home, we are not equipped to provide care for managing catheters and therefore rely on support from medical professionals and district nurses. When he left our care, we sent him with a new catheter set in case this needed to be changed quickly on admission into the hospital.

The Hawthorns Aldridge Care Home team continue to strive to provide the very best care and support to the elderly residents that reside with us, and our thoughts are with you and your family at this time.

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Review from Stephen H (Son of Resident) published on 21 November 2022
Submitted via Website • Report

Overall Experience

The care home is a joke, wouldn't put my dog here! Cover up the truth, just after your money. My father has a life again after leaving this place. He was sat in the same place next to the toilet every day, no motivation, no care. Even now after we moved him they never told his medication suppliers he

had left.

Reply from Kate Gilligan, Home Manager at Hawthorns Aldridge - Avery Healthcare

When we are unable to meet the changing needs of a person it becomes in their best interests to move them to another home that can. We work alongside Adult Social Care, Safeguarding, the Local authorities and the individual's family to make this move as smooth as possible, as was the case with your father. I'm saddened to hear that you feel the way you do, especially as we exhausted all options before finally having to accept that your dad needed to be somewhere were his needs could be better met. We were all incredibly fond of your dad and hope he's settled into his new home. As advised previously, if you wish to discuss your concerns with the multidisciplinary team who felt it appropriate for your father to move, please feel free to get in touch and Ill be happy to arrange this for you. Kind regards.

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Review from Susan B (Daughter of Resident) published on 18 November 2022
Submitted via Postal Card • Report

Overall Experience

Hawthorns Aldridge is an excellent care home with regular activities and trips. My mom has been treated with kindness and respect and the staff go out of their way to ensure she is included and feels welcome. Staff have been extremely kind and considerate.

Reply from Rachel Aran, Marketing Administrator at Hawthorns Aldridge - Avery Healthcare

Thank you for taking the time to review Hawthorns Aldridge. We are delighted with how satisfied you are with our home and the exceptional level of care provided by our dedicated staff team in order to provide person-centred care for all our residents. It is also nice to hear that your mom enjoys joining in with the daily activities provided by our talented well-being team. It is a pleasure to have her as part of our loving care community. Best wishes, Rachel

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Review from J W (Daughter of Resident) published on 9 September 2022
Submitted via Postal Card • Report

Overall Experience

The hawthorns is a lovely care home environment - happy, light, spacious, clean and modern. My mum's room overlooks the garden has a kitchen - an added bonus as this helps her maintain some independent living. There are lots of activities/trips out that she can get involved in and the staff who run

this are excellent. A great choice of food - the dining room is one of Mum's favourite places. However, the management and support staff have on occasion, failed to return our telephone calls which has been frustrating and Mum is at a high risk of a fall and the staff haven't always ensured she has her walking frame.

Reply from Kate Gilligan, Home Manager at Hawthorns Aldridge - Avery Healthcare

Thank you for your review of Hawthorns Aldridge. We are proud of our home. it's environment and the well-being programme we make available to all our residents. The Hawthorns Aldridge encourages social engagement, with the opportunity for residents to make new friends and new memories. Please know that we remind your mum to use her walking aids and when she is spotted without, staff do go back to her room to get her one. I am sorry if you feel the communication between yourselves and us hasn't always been maintained. Care reviews can be arranged with the Care Team and meetings with myself and the Deputy Manager can be arranged via reception. On a lighter note, your mum has settled into the home well and her smile is infectious. I have to say I look forward to our morning cup of tea and chin wag, she has so many lovely stories to tell, it has been a pleasure getting to know her. Best wishes.

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Review from C H (Daughter of Resident) published on 5 September 2022
Submitted via Postal Card • Report

Overall Experience

Friendly, caring staff, Bueaitful rooms and gardens, excellent activities.

Reply from Rachel Aran, Marketing Administrator at Hawthorns Aldridge - Avery Healthcare

Thank you for taking the time to review Hawthorns Aldridge. We are delighted to hear how satisfied you are with our home and the exceptional level of care provided by our dedicated staff team. Our housekeeping team take great pride in making the home clean and inviting for residents, staff and visitors alike and we are pleased to hear that the variety of daily activities are well received. Best wishes.

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Review from Mandy S (Daughter of Resident) published on 22 August 2022
Submitted via Postal Card • Report

Overall Experience

Mom has been receiving respite care at Hawthorns Aldridge Care Home for the last few weeks. From the moment we arrived the staff have been so kind and helpful. Nothing is too much trouble. Mom has a lovely, clean room with everything she needs. There are attractive gardens, communal areas and a dining

room. Each week activities are organised and residents are encouraged to attend. Mom is being well cared for and that is very reassuring for her family.

Reply from Rachel Aran, Marketing Administrator at Hawthorns Aldridge - Avery Healthcare

Thank you for taking the time to review Hawthorns Aldridge in Aldridge. It is a pleasure to be able to care for your mom during her respite stay with us, in the loving care community that we create, giving you and your family the peace of mind that you deserve. The housekeeping team take great pride in making the home clean and inviting for residents, staff and visitors alike. We are also pleased to hear that the daily activities provided by our talented well-being team are well received. I will be sure to pass your kind words on to the rest of the staff team. Best wishes, Rachel.

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Review from A T (Resident) published on 3 August 2022
Submitted via Postal Card • Report

Overall Experience

On 4th July 2022, I will be a resident at Hawthorns for 5 years. My experience has been mixed. Becoming a care home meant that standards dropped considerably. Now I see improvements as they are being raised again, especially in the dining room. This is my home, where I am very happy and feel safe and

secure. Care for me is available if and when I should need it. There have been many managers during my stay here and it is wonderful to have one who has stayed longer than others. Her door is open to all staff and residents. At our resident meetings, she keeps us up to date with audits, staff turnover, cost of food etc. I thank God for bringing me here.

Reply from Kate Gilligan, Home Manager at Hawthorns Aldridge - Avery Healthcare

Thank you for taking the time to review Hawthorns Aldridge and for your kind words. My door is always open and I'm always looking at ways to improve the services we offer and the quality of care we provide. I know the change from a retirement service to a care home was a big adjustment for our independent residents, especially as a number of services previously available were discontinued. As you know, I truly believe in giving our residents a voice and a platform to share their experiences and any ideas they have to take the home forward. I'm proud of our committee and the way we work and collaborate towards a shared goal; making the Hawthorns the best it can be. Best wishes.

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Review from Ian W (Son of Resident) published on 1 August 2022
Submitted via Postal Card • Report

Overall Experience

Staff friendly and very helpful. At time point in time cannot fault anything.

Reply from Rachel Aran, Marketing Administrator at Hawthorns Aldridge - Avery Healthcare

Thank you for taking the time to review Hawthorns Aldridge in Aldridge and for your amazing 5-star rating. We are delighted to hear how satisfied you are with our home and the exceptional level of care provided by our dedicated staff team in order to provide person-centred care for all our residents. Best wishes, Rachel

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Review from Barbara L (Daughter of Resident) published on 29 July 2022
Submitted via Postal Card • Report

Overall Experience

I can't speak highly enough of Howathorns Aldridge. They helped us act quickly when my mum needed respite, and within days, my mum has the care she needed. With the kindness shown by the staff and superb facilities, Mum has settled really well. Medical care is wonderful, and we can relax knowing Mum

is in good hands.

Reply from Rachel Aran, Marketing Administrator at Hawthorns Aldridge - Avery Healthcare

Thank you for taking the time to review Hawthorns Aldridge. We are delighted to hear such positive feedback about our community and the dedication of the staff team, who provide an exceptional level of care whilst creating a fun and safe environment for our residents. It is a true pleasure to care for your mum whilst she is with us on her respite stay, giving you and your family the peace of mind you deserve. Our resident's loved ones are always welcome to visit; we look forward to seeing you on your next visit. Best wishes.

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Review from Kelly H (Granddaughter of Resident) published on 21 July 2022
Submitted via Postal Card • Report

Overall Experience

My nan moved into the home on 13.6.22. The first week I was concerned about her personal hygiene. There seemed to be a breakdown of communication of my Nans needs. Although I spoke with management on 22.6.22 who said it will be dealt with and so it has been.

Reply from Kate Gilligan, Home Manager at Hawthorns Aldridge - Avery Healthcare

Thank you for taking the time to review Hawthorns Aldridge in Aldridge. All feedback, whether positive or constructive, helps us to improve the services we provide. When new residents come into the home, it can take a little time for that person to feel comfortable in letting the care staff support them with their daily living needs, which, as we discussed, was the case with your nan. I’m pleased that following the care review, we were able to put a plan in place which appears to be working well. Your nan is a lovely lady and it’s been a pleasure getting to know her.

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Review from Sylvia R (Resident) published on 21 July 2022
Submitted via Postal Card • Report

Overall Experience

The management and all the staff and residents were very supportive, caring and yes even loving when my youngest son passed away early this year. We experience this sort of caring when needed, 24/7. Your personnel are to be congratulated, from start of the year to now.

Reply from Kate Gilligan, Home Manager at Hawthorns Aldridge - Avery Healthcare

Thank you for your kind words; I have shared them with the wider team. As you know, we care a great deal about our residents, and any support we can provide in times of difficulty will always be given. If you ever need anything, I hope you know that we are here and are more than happy to help in any way we can.

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Review from A E (Resident) published on 19 July 2022
Submitted via Postal Card • Report

Overall Experience

My home, and I have been here for five years now, is brighter and clean and there are no unpleasant smells. I am well cared for particularly after a serious fall when the carers insisted on overseeing my personal toilette.
The staff are kind, understanding and always ready to help and they are approachable

too with a sense of humour. Sometimes the food is appetising but at least it's always served hot. The chef listens to our requests. We can talk to the staff or team leaders about our complaints.

Reply from Rachel Aran, Marketing Administrator at Hawthorns Aldridge - Avery Healthcare

Thank you for taking the time to review Hawthorns Aldridge Care Home in Aldridge. We are delighted to hear how satisfied you are with our home and the exceptional level of care our dedicated staff team provides on a daily basis. It is a pleasure to care for you and have you as part of our loving care community. Your feedback is truly invaluable to us. Best wishes, Rachel

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Review from Jean W (Respite Resident) published on 13 December 2021
Submitted via Postal Card • Report

Overall Experience

Comfortable room, lovely light and airy communal rooms for residents to move about with facilities for relaxing with books, jigsaws and art.

Reply from Ryan Farrelly, Marketing Assistant at Hawthorns Aldridge - Avery Healthcare

Thank you for reviewing Hawthorns Aldridge Care Home. It was a pleasure to have you with us whilst you were here on respite and we are delighted to hear that your stay was comfortable and relaxing. Best Wishes.

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