Review from B W (Husband of Resident) published on 13 December 2021
Submitted via Postal Card • Report

Overall Experience

I wasn't in respite, I was there to keep my wife company after she came out of hospital. I was very impressed with the friendliness of the staff and also the standard and amount of the food.

Reply from Ryan Farrelly, Marketing Assistant at Hawthorns Aldridge - Avery Healthcare

Thank you for taking the time to review Hawthorns Aldridge. Your positive feedback is truly invaluable to us, and I will be sure to pass this on to the rest of the team. Best Wishes.

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Review from Sharon W (Resident) published on 16 November 2021
Submitted via Postal Card • Report

Overall Experience

Beautiful setting, clean, friendly professional staff. Safe and secure property, menu is a little random.

Reply from Rachel Aran, Marketing Administrator at Hawthorns Aldridge - Avery Healthcare

Thank you for taking the time to review Hawthorns Aldridge. We are delighted to hear such wonderful feedback about our home. Our housekeeping team take great pride in making the home a clean, welcoming environment for residents and visitors alike. I will be sure to pass on your kind words to the rest of the team. Best wishes.

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Review from T B (Daughter of Resident) published on 26 October 2021
Submitted via Postal Card • Report

Overall Experience

Fantastic care from the first time I took Mam for her initial assessment. Very welcoming on Moms arrival for her stay. Mom had one week of respite care whilst I was able to go on holiday with assurance she was in the best hands. Mom really enjoyed her stay, said she was fed tasty food. She also loved

her room; it was like home from home.

Reply from Rachel Aran, Marketing Administrator at Hawthorns Aldridge - Avery Healthcare

Thank you for taking the time to review the Hawthorns Aldridge. We are so pleased that your mom enjoyed her respite stay with us, giving you and your family peace of mind whilst you were away on holiday, and that the choice of tasty meals provided by our talented culinary team is appreciated. It was a pleasure to have your mom stay with us in the loving care community that we create; she is welcome back anytime should she require our services again. Best wishes.

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Review from Don A (Son of Resident) published on 25 June 2021
Submitted via Postal Card • Report

Overall Experience

The Hawthorns at Aldridge is more like a five-star hotel than a typical care home. We could not imagine anything better for my Dad. Lovely staff who provide great care and the food is excellent too. Above all, they kept my Dad and his friends safe throughout the lockdown.

Reply from Rachel Aran, Marketing Administrator at Hawthorns Aldridge - Avery Healthcare

Thank you for taking the time to review The Hawthorns Aldridge. We are delighted to hear how satisfied you are with our home and the excellent work our staff carry out daily, to deliver exceptional standards of care to all our residents, whose well-being is our primary focus. Residents are spoilt for choice with our talented culinary team offering the finest meals at each mealtime, we are so pleased your father is enjoying the food. It is a true pleasure to have him stay with us in the loving community that we create. Best wishes

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Review from Christine S (Daughter-in-law of Resident) published on 17 June 2021
Submitted via Website • Report

Overall Experience

My mother-in-law went into Hawthornes Aldridge in June 2020. After only a few months she settled in really well. Her room overlooking the gardens is perfect, spacious and has its own en-suite. Even though, due to Covid, entertainment has been limited she has been able to join in activity classes whenever

possible. As her only carer before she went into Hawthornes it meant a lot to me that she was well looked after and safe and I can only say that the staff have more than full-filled my expectations.

Reply from Rachel Aran, Marketing Administrator at Hawthorns Aldridge - Avery Healthcare

Thank you for taking the time to review Hawthorns Aldridge. We are delighted to hear how satisfied you are with our home and it is great to hear such positive feedback. Our highly trained staff team do a fantastic job at creating a warm and welcoming environment for all residents and their loved ones. The well-being of our residents is our primary concern and we host a variety of activities daily. We are pleased to hear that your mother-in-law loves to participate in the activities, it is a pleasure to have her living with us in the loving community that we create. Best wishes, Rachel.

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Review from Mark H (Brother of Resident) published on 16 June 2021
Submitted via Website • Report

Overall Experience

The first thing I am impressed with when telephoning the home is the speed with which my calls are normally answered and when it is the person on the other end always seems to have a smile in their voice. My sister continually thanks me for having guided her into the Hawthorns and so often tells me

just how happy she is. From what my sister says the care is second to none, she continues to need medical attention and this is well taken care of by staff who appear eager to help. She enjoys the social activities, something she rarely participated in before moving into the Hawthorns, she was pleased to see a Prayer room of which she makes regular use. Having never been a large eater at home she tells me just how good the food is in both variety and presentation and, I see, she is putting on weight and looking better for it.
Well done Hawthorns and thank you to all who care for my sister.

Reply from Rachel Aran, Marketing Administrator at Hawthorns Aldridge - Avery Healthcare

Thank you for taking the time to review Hawthorns Aldridge and for your kind feedback. We are delighted to hear how satisfied you are with our home and the excellent work our staff carry out daily, to deliver exceptional standards of care to all our residents, whose well-being is our primary focus. Residents are spoilt for choice with our talented culinary team offering the finest meals at each mealtime, we are so pleased that your sister is enjoying the food and is looking healthier. It is a true pleasure to have her stay with us in the loving community that we create. Best wishes, Rachel.

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Review from Stella W (Daughter of Resident) published on 9 June 2021
Submitted via Website • Report

Overall Experience

This care home has the best provision of homely en-suite rooms of any that I have seen. The restaurant service is a godsend although it must be difficult catering for such a range of tastes across the residents. During Covid, the staff have done their utmost to keep residents safe and well and I have

been able to relax knowing this. Visits have been made safely available as soon as possible. The hairdresser has also been able to visit recently. My mother values this very much. A range of activities are provided and my mother attends those she likes. Communal areas are arranged sociably and not ordered in a ring of chairs around the room as I’ve seen in many other places.

Reply from Rachel Aran, Marketing Administrator at Hawthorns Aldridge - Avery Healthcare

Thank you for taking the time to review The Hawthorns Aldridge. We really appreciate your kind review of our home, our highly trained staff team go above and beyond each day to provide an exceptional level of care. It is a pleasure to have your mother stay with us as part of our loving care community. The well-being of our residents is our primary concern and we host a variety of activities daily. Our talented culinary team serve restaurant standard food at each mealtime and there are always different options on the menu to choose from. We are delighted to be able to welcome you back into the home for more regular safe visits now that the government restrictions have eased. Best wishes, Rachel

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Review from Jane K (Daughter of Resident) published on 9 June 2021
Submitted via Website • Report

Overall Experience

Mum has been a resident of the Hawthorns for over 5 years now and is still as happy as the day she moved in. She is well supported and well cared for as her needs have increased over the years. She enjoys the beautifully prepared meals and is very happy with her spacious and well-appointed room which

she now calls home. The staff offer gentle encouragement and look after her with care and consideration preserving her dignity and promoting her well being. They continue to exceed our expectations and give us the reassurance we need when we cannot be with her. During lockdown, they offered many in-house activities, went above and beyond their normal duties to be her 'surrogate' family and ensured all the residents were content and happy. Their Covid protocols kept the home safe and alleviated our concerns. Now we are able to visit again the procedures in place are practical, efficient and safe. I would highly recommend The Hawthorns.

Reply from Rachel Aran, Marketing Administrator at Hawthorns Aldridge - Avery Healthcare

Thank you for taking the time to review the Hawthorns Aldridge Care Home. Our highly trained staff team go above and beyond the standards each day to provide a safe, loving care community for all residents, even during challenging times such as the Covid pandemic. Residents are spoilt for choice with our talented culinary team offering the finest meals at each mealtime. Now that the government restrictions are beginning to ease, we look forward to welcoming you back to our home for regular safe visiting. It is a true pleasure to have your mother stay with us in the loving community that we create. Best wishes, Rachel.

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Review from Charlotte C (Granddaughter of Resident) published on 19 May 2021
Submitted via Postal Card • Report

Overall Experience

Moved in during Covid-19, staff were very supportive and went above and beyond to help him settle during a difficult time. Good communication has been upheld between ourselves and the home.

Reply from Ryan Farrelly, Marketing Assistant at Hawthorns Aldridge - Avery Healthcare

Thank you for taking the time to review Hawthorns Aldrige Care Home. We recognised that moving into a new home can be overwhelming for some residents and therefore our staff team are always there to offer a helping hand and support both residents and their loved ones to ensure this is a smooth, stress-free process. We are delighted to hear how well your grandfather has settled in and it is a pleasure to have him as part of our loving, care community. Best Wishes, Ryan.

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Review from V F (Respite Resident) published on 21 April 2021
Submitted via Postal Card • Report

Overall Experience

I have stayed here for four weeks and found the staff to be very helpful, always willing to help, whether it be in reception, activities or in the restaurant. My stay has been very pleasant, and I would stay here again if needed or for a short break.

Reply from Rachel Aran, Marketing Administrator at Hawthorns Aldridge - Avery Healthcare

Thank you for taking the time to review Hawthorns Aldridge Care Home. We are delighted that we were able to provide a welcoming and comfortable environment for your stay. Our highly trained staff team go above and beyond on a daily basis in order to deliver exceptional care to all our residents. It was a pleasure to have you stay with us. Best wishes Rachel.

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Review from Mark R (Son of Resident) published on 20 April 2021
Submitted via Website • Report

Overall Experience

Mom went into Hawthorns following deterioration with her dementia. The building is lovely and the initial few months were good. However, as time went on it was clear her personal hygiene was being overlooked. Mom was hanging soiled clothes back in her wardrobe and draws and toiletries were unused. Before

lockdown our visits became one of recycling clothes and ensuring Mom was clean. Mom was allowed to put on over 2 stone during lockdown causing her BMI to become clinically obese. Her weight was monitored but at no point were any interventions put in place. It only came to light that they had been administering Moms medication incorrectly for a number of months when we moved her to a new home. Since Moms been receiving her correct medication in her new home she’s not required paramedics once and yet her last few weeks at Hawthorns they were frequent visitors to her. Lovey home for retirement with no medical issues.

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Review from Helen C (Daughter of Resident) published on 16 February 2021
Submitted via Website • Report

Overall Experience

My mother has been a resident for several years. The care she has received has been excellent. The home offers a very good menu and are always happy to accommodate any dietary requirements. All of the staff, irrespective of their role, are always very visible and approachable. The home have managed

the Covid 19 pandemic extremely well in challenging unprecedented times and have kept me updated of the latest guidance regarding visits very promptly. The home offered outside visits as soon as this was allowed and also facilitated indoor visits whenever possible, albeit behind a screen.

Reply from Rachel Aran, Marketing Administrator at Hawthorns Aldridge - Avery Healthcare

Thank you for taking the time to review the Hawthorns Aldridge Care Home and for your kind words. Our highly trained staff go above the standards to deliver exceptional care for each of our residents and we are proud to offer resources such as our smart devices that allow our residents to keep in contact with their loved ones in these unprecedented times. We are delighted to hear how satisfied you are with our home. Best wishes Rachel

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Review from Andrew E (Son of Resident) published on 15 February 2021
Submitted via Website • Report

Overall Experience

The Hawthorns Aldridge were able to take my mother at short notice after a bit of a crisis when she clearly wasn't managing alone despite considerable support. She had a months respite followed by full admission.
All of the staff have been fantastic and very caring and the increased social interaction

has really helped my mother who makes use of many of the activities such as the exercise classes, quizzes and serving in the little on-site shop. Most of these activities have continued during Covid, which has been a real lifesaver as living 150 miles away, I cannot give as much support as I would like.
Mum has a lovely room and the place feels more like a luxurious hotel than an old peoples' home. My brother and I looked at numerous homes and this is, by far, the best we have seen.
I 'Facetime' my mother every day and quite often during the call, a carer pops in to do something and they are universally cheerful and professional, and usually give me a 'wave'. Just brilliant!

Reply from Rachel Aran, Marketing Administrator at Hawthorns Aldridge - Avery Healthcare

Thank you for taking the time to review the Hawthorns Aldridge Care Home and for your heartfelt feedback. It is a pleasure to have your mother living in our care community. We are so delighted to hear such kind words about our home and staff members, and it is fantastic that you have peace of mind with your mother living here. The well-being of our residents is our primary concern, the well-being and activities co-ordinators are always looking at new ways to keep our residents active, albeit in a safe manner in the current climate. With Best wishes Rachel.

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Review from P M (Resident) published on 15 February 2021
Submitted via Postal Card • Report

Overall Experience

The food is very repetitive - same menu each week. Portions are small. Rooms and main areas are spacious with space to walk around when unable to go outside. Covid restrictions are strictly managed, residents tested monthly and staff weekly. Covid 19 vaccination given in December. Activities limited

due to covid. Overall as a care/respite home 8 out of 10. Brochure requires updating to reflect current situation.

Reply from Ryan Farrelly, Marketing Assistant at Hawthorns Aldridge - Avery Healthcare

Thank you for reviewing Hawthorns Aldridge Care Home. Our diligent approach to care you can be confident with is delivered by a highly trained staff team and they strictly follow our stringent Covid-19 protocols to ensure that all of our residents live safe and well whilst living at Hawthorns Aldrige. Although many of our activities and events have been put on hold due to government guidelines, our well-being and activities team still host a fun-packed weekly schedule of activities.

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Review from S J (Daughter of Resident) published on 27 August 2020
Submitted via Postal Card • Report

Overall Experience

The home is well managed with good processes and the staff are all friendly, caring and very helpful.

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Review from G B (Son of Resident) published on 24 August 2020
Submitted via Postal Card • Report

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I am very grateful for the care my father has received during Covid-19 Pandemic. It has been reassuring that he has been cared for well.

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Review from S H (Daughter of Resident) published on 24 August 2020
Submitted via Postal Card • Report

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Excellent, friendly staff, beautiful building always welcoming. Fantastic care for my mother. Absolutely brilliant place.

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Review from J C (Son of Resident) published on 24 August 2020
Submitted via Postal Card • Report

Overall Experience

The right balance of caring and professional. All staff responding admirably to the challenges of COVID-19.

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Review from J C (Daughter of Resident) published on 19 August 2020
Submitted via Postal Card • Report

Overall Experience

Mum went into The Hawthorns for respite care at that time she was very poorly.
The care she has received has been excellent she has now regained her appetite her fluid intake has greatly improved and her general health is much better.

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Review from J A (Daughter of Resident) published on 19 August 2020
Submitted via Postal Card • Report

Overall Experience

Mom and dad have recently moved to The Hawthorns, the day before lockdown. Although the experience of moving into care further impacted by immediate lockdown restrictions, the relief of them being safe, cared for and the attention of the team has been such a relief for us all. They love the food, the

activities and the staff. It can only get better.

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