Review from Rosemary B (Daughter of Resident) published on 17 August 2020
Submitted via Postal Card • Report

Overall Experience

A lovely caring home, Mum is very happy and content and we as a family are very happy with mums care.

Reply from Angus Matthew, Senior Marketing Manager at Hawthorns Aldridge - Avery Healthcare

Thank you, Rosemary, we are always happy to do everything possible to make life for our residents as comfortable, happy and fulfilled every day.

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Review from B N (Grandson of Resident) published on 11 August 2020
Submitted via Postal Card • Report

Overall Experience

Excellent, caring staff - very professional.

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Review from Sarajane A (Daughter of Resident) published on 16 July 2020
Submitted via Website • Report

Overall Experience

During the time of my father's loss of my stepmother, the care my father has received from staff has been exemplary in its compassion and care. I was so touched on the day of my stepmother’s funeral, (yesterday) all staff came out to pay their respects to her, in the hearse taking us to her funeral.

Thank you all.

Reply from Angus Matthew, Senior Marketing Manager at Hawthorns Aldridge - Avery Healthcare

Thank you for such a heartwarming review. Staff at The Hawthorns become close to the residents and in the event of a funeral, it is like having to say goodbye to a friend. Your lovely comments will be passed onto the staff.

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Review from Susan (Daughter of Resident) published on 10 July 2020
Submitted via Website • Report

Overall Experience

My Mum has been here now for over 12 months and I have to say I am delighted with the level of care given at all times. During the current COVID crisis the home has been excellent and it's never too much trouble for them to set up video calls and more recently garden visits. Mum has the most beautiful

room and everything in the home is first class. The staff are all lovely and very helpful and it is a great comfort to me to know that Mum is well cared for and safe. They do an amazing job and we are very grateful to them all.

Reply from Angus Matthew, Senior Marketing Manager at Hawthorns Aldridge - Avery Healthcare

Thank you for your kind words. It's so encouraging to receive such positive reviews.

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Review from D T (Respite Resident) published on 3 June 2020
Submitted via Postal Card • Report

Overall Experience

The staff were so pleasant and helpful in such difficult circumstances. A happy experience.

Reply from Michelle Barron, Customer Services Manager at Hawthorns Aldridge - Avery Healthcare

We are delighted you had such a pleasant stay with us. Our staff are always happy to go the extra mile and make every resident feel special.

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Review from A B (Resident) assisted by family/friend published on 15 April 2020
Submitted via Postal Card • Report

Overall Experience

I have been here for 3 months for respite care and the support and care I have received have been very good and caring so that my mobility has improved enough for me to return to my home and re-establish more independent living. My family and I would like to thank everyone involved for their tremendous

teamwork.

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Review from Dorothy S (Resident) assisted by family/friend published on 13 January 2020
Submitted via Postal Card • Report

Overall Experience

Felt very welcomed by staff and residents alike. Everyone is very polite. Having not wanted to leave my home of 60+ years I have settled in now. I enjoy the security of feeling safe if ever I require assistance.

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Review from J H (Daughter of Resident) published on 1 November 2019
Submitted via Postal Card • Report

Overall Experience

The home was a fantastic place for my mother for the last two and a half years. The staff are wonderful and so are the carers.The activities were really good and my mother was very happy to participate. It was a pleasant place to visit and the food menu was amazing. The rooms are spacious and the decor

is tasteful. I would recommend The Hawthorns to anyone as I believe it is good value for money, with the service and facilities it has to offer.

Reply from Kate Gilligan, Registered Home Manager at Hawthorns Aldridge - Avery Healthcare

Thank you for your kind words Julie. We appreciate you taking the time to share your experience with us. We work hard to meet the expectations of our residents and their families so we're happy to hear we hit the mark for you and your mum. I'll be sure to share your feedback with the team.
Kindest Regards, Kate Gilligan.

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Review from J W (Niece of Resident) published on 25 September 2019
Submitted via Postal Card • Report

Overall Experience

When we visit our Aunt and Uncle they like to treat us to coffee and a biscuit or a piece of cake. When we visited last time none of the coffee machines on any of the floors were functional, nor were there any clean mugs available. We had to go behind the counters on all floors to wash up the mugs and

find someone to see to the coffee machines. This was manageable for us but for my Aunt and Uncle, it was very stressful. Considering the amount of money they each pay for their care this is unacceptable. They want to welcome their family without hassle!

Reply from Angus Matthew, Senior Marketing Manager at Hawthorns Aldridge - Avery Healthcare

Thank you for your comments they enable us to improve our service. We are sorry to learn that your recent experience in the home was disappointing. At certain times during the day, our coffee machines undergo cleaning and replenishing, therefore, rendering them unusable for a short time. Our home receives quite a high volume of visitors and the cups and facilities are in constant demand. Please report any problems to a member of staff who are always happy to help.

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Review from Martin W (Son of Resident) published on 24 September 2019
Submitted via Postal Card • Report

Overall Experience

Lovely care home. All the staff are very friendly, caring and seem to love their work and the residents. I have absolute faith and confidence in their care of my mother. I can't recommend them enough.

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Review from Stephen G (Son of Resident) published on 24 September 2019
Submitted via Website • Report

Overall Experience

My mother was one of the very first residents of the Hawthorns and remained there until she passed away in June. From her initial visit to becoming a permanent resident, the service she has received has been first class all the way. In her final years, she wanted to live in a place where everything

from meals to laundry and cleaning was catered for, without losing her independence and in the Hawthorns this is exactly what she got. We cannot praise too highly the standard of accommodation, the catering and the brilliant staff. My mother, until her health declined, took an active part in the outings and other activities and always enjoyed a glass of wine with her meal! When her health declined and she required care, she was looked after by the wonderful care team who treated with respect, kindness and dignity. Nothing was too much trouble for the staff. The Hawthorns is like living in a 5-star hotel and we would recommend it to anyone looking for a first-class care home in this area.

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Review from Sarah M (Daughter of Resident) published on 13 September 2019
Submitted via Postal Card • Report

Overall Experience

We put mum into The Hawthorns for respite while we were away. She has vascular dementia so the confusion for her was my main worry. The hand over was seamless and very thorough. The care she received was excellent and mum said that she was looked after very well. The home was clean and calm and I felt

very confident leaving mum in their care.

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Review from Adele F (Daughter of Resident) published on 25 July 2019
Submitted via Website • Report

Overall Experience

I felt compelled to write this review because I believe this care home is one of the best.
The facilities are second to none, bowls, cinema, library, craft room, to name a few.
My mum has been here since 2015, one of the first residents. She loves it here. The staff are more like family. Friendly

and always a smile on our visits. The food is also of excellent hotel standards.
The Hawthorns Aldridge offers a beautiful and tasteful hone for my mum to enjoy. Thank you all for making her so happy.

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Review from B M (Wife of Resident) published on 19 April 2019
Submitted via Postal Card • Report

Overall Experience

Everyone was pleasant and helpful.
Food a bit hit and miss - difficult to ask for even the smallest change eg ask for jam and told to have marmalade.
Thought that one could order own choice meal 24 hours before but didn't seem to be so.
Carers very good - but need more - as sometimes wait quite long.

Staff in dining room excellent but often under pressure.

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Review from I C (Respite Resident) published on 29 January 2019
Submitted via Postal Card • Report

Overall Experience

This is our 3rd stay here at Hawthorns and I am full of praise I would love to live here but god willing will be able to have another stay.
Housekeeping staff, carers, activity staff all do a great job.

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Review from Keith S (Resident) published on 5 October 2018
Submitted via Postal Card • Report

Overall Experience

From the day I contacted the management, the care and attention to detail have been excellent. I decided to use the care home after I came out of hospital having had heart triple bypass and valve replacement. From being assessed after my operation through to the recovery and then leaving the home, the

care and attention have been excellent. Nothing is too much trouble. I feel the return to health has been greatly assisted just to know help is at hand any time of day or night. Thank you so much to all concerned.

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Review from Valerie W (Resident) published on 5 October 2018
Submitted via Postal Card • Report

Overall Experience

A warm and welcoming place where everyone goes out of their way to help you.

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Review from B B (Regular Volunteer) published on 17 September 2018
Submitted via Website • Report

Overall Experience

I have volunteered at this home on a few occasions where I have helped set up and run Xmas and summer fayers. There is a lovely happy feel amongst the staff and residents. Staff always go that extra mile. There is always something going on, coffee mornings, entertainers, day trips out etc. Fabulous

place!

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Review from J H (Daughter of Resident) published on 10 September 2018
Submitted via Postal Card • Report

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I had to put mum in a home for respite care whilst I had a holiday. After researching homes in the area Hawthorns looked lovely. I cannot praise all of the staff enough for the care and attention they gave my mum, it was second to none. Every member of staff was excellent. The place itself is more like

a hotel feel than a home, with lovely outdoor areas too. The food was fantastic and her room was beautiful. I would highly recommend the Hawthorns, whether it be for a short stay or to be a permanent resident. Thank you.

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Review from V G (Niece of Resident) published on 22 August 2018
Submitted via Postal Card • Report

Overall Experience

The minute we walked into The Hawthorns we knew we wanted our Aunt to be here.
We were welcomed with such friendliness and gentleness. The openness of the building furnishing and the rooms that were like a luxury hotel. My Aunt was thrilled and was excited to be a part of this. All of her needs will

be taken care of.

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Hawthorns Aldridge - Avery Healthcare

Care Provided by Hawthorns Aldridge - Avery Healthcare

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Funding & Fees Guide for Hawthorns Aldridge - Avery Healthcare

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