Review from R B (Sister of Resident) published on 20 July 2018
Submitted via Postal Card • Report

Overall Experience

My brother was at The Hawthorns for the last 2 1/2 years of his life, passing away in May 2018. The ambience of The Hawthorns is that of a luxury hotel. High standards of cleanliness were maintained and the food was excellent with an award-winning chef. The apartment was spacious. The atmosphere at

The Hawthorns was relaxed and welcoming, with staff responding to others with humour and humanity. My one complaint was resolved swiftly. As my brother became frail, nothing was too much trouble for the care staff and I particularly appreciated their support when coping with the shock of his death. They were well trained, professional and compassionate. The fees for The Hawthorns were steep but worth every penny to know he was looked after in a safe, supportive environment where he was treated with respect. Shortly before he died, my brother told me he felt at peace. Thank you Hawthorns staff for ensuring his last days were contented and stress-free.

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Review from Stephen L (Son of Resident) published on 1 June 2018
Submitted via Postal Card • Report

Overall Experience

My mother stayed at The Hawthorns Aldridge for 2 weeks respite care. I must congratulate all the staff on their care and attention they gave to my mother. Their friendliness and attention was exceptional. My mother said it was like staying in a 5-star hotel. We will certainly look to use The Hawthorns

in the future.

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Review from S S (Friend of Resident) published on 9 March 2018
Submitted via Postal Card • Report

Overall Experience

Very friendly staff, always welcoming.
Décor, standards of furnishings and cleanliness, exceptional.
Good range of activities and outings.
Several relaxation areas.
In-house care expensive on top of resident fees.

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Review from A M (Son of Resident) published on 1 December 2017
Submitted via Postal Card • Report

Overall Experience

The environment is luxurious, clean and tidy. Staff are very friendly and attentive to the residents and their relatives.
The food quality is excellent and menus are well planned.
My dad is independent so does not need care but all the staff are very willing to assist with odd jobs etc if asked.

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Review from Betty B (Respite Resident) published on 1 December 2017
Submitted via Postal Card • Report

Overall Experience

I moved into The Hawthorns Aldridge for a two-week break. The care I got was excellent. I shall eventually move in there permanently.

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Review from D B (Sister of Resident) published on 5 October 2017
Submitted via Postal Card • Report

Overall Experience

Staff are very welcoming and friendly - nothing is too much trouble for them.

The carers are patient and understanding. The food is excellent with individual needs taken into account.

The whole complex has a feeling of spaciousness and comfort. Extremely well maintained.

Individual furnishings

and possessions which help to make a room personal.

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Review from Christine F (Friend of Resident) published on 3 October 2017
Submitted via Postal Card • Report

Overall Experience

As a visitor I am extremely impressed my friend is happy here and has settled in very well.

Surroundings are very pleasant and vibrant and decor is also relaxing. A pleasure to visit.

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Review from M P (Friend of Resident) published on 3 October 2017
Submitted via Postal Card • Report

Overall Experience

Very nice. Always feel I'm on a cruise ship. Wouldn't mind a week or two on holiday.

My friend (resident here) seems very well looked after. Hope this continues.

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Review from E W (Daughter of Resident) published on 2 October 2017
Submitted via Postal Card • Report

Overall Experience

A beautiful retirement home. Staff are always friendly, welcoming and ready to help. We felt part of the family straight away. They give us peace of mind that mum is being well looked after, managing to keep her independence with care when necessary. We can't thank them enough.

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Review from B C (Resident) assisted by family/friend published on 18 September 2017
Submitted via Postal Card • Report

Overall Experience

Love it here. I feel very relaxed and well cared for. The food is lovely and there is a good variety. The trips are well thought out and activities are great fun.

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Review from T I (Resident) published on 8 September 2017
Submitted via Postal Card • Report

Overall Experience

I came for respite, loved it so much I stayed.

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Review from Albert M (Resident) published on 8 September 2017
Submitted via Postal Card • Report

Overall Experience

My experience has been wonderful in every way with so much kindness from all the staff at all levels. From the management down, nothing is too much trouble. The freedom of movement, cleanliness - everywhere with food and activities which are shown each weekend for the coming week. I have been so impressed

as are all my relatives and friends who have visited me here and I am 92 years old.

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Review from J B (Daughter of Resident) published on 28 August 2017
Submitted via Postal Card • Report

Overall Experience

My mother has been a resident in The Hawthorns Aldridge since August 2016. Throughout this time she has enjoyed an excellent level of care, which has changed and increased as he needs have dictated, vastly improving her quality of life.
The activity programme provided has included trips out in their

own mini bus, art classes, flower arranging and exercise classes aimed at maintaining mobility. The whole experience is supported by an excellent and varied cuisine.

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Review from John K (Resident) published on 25 July 2017
Submitted via Postal Card • Report

Overall Experience

Our entire short residence has proved highly satisfactory in every way. Care, friendliness of staff, genuine interest in the wellbeing of guests is exemplary in every department.
In no sense did we feel we were institutionalised and congratulations are due to your achieving near perfection as a concept

of stylish living in retirement when required.

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Review from D H (Resident) published on 20 July 2017
Submitted via Postal Card • Report

Overall Experience

I came to The Hawthorns to experience what it would be like if I retired here; I don't feel I am ready to do this yet, but needed to have the experience. I was surprised to find it was a 5 star experience! The food is amazing; everyone is so comfortable and relaxed. The staff are wonderful and so caring.

I will certainly come again and when the time comes, I will probably retire here. It certainly is value for money. It is so modern and clean and the décor is lovely.

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Review from Pari R (Resident) published on 20 July 2017
Submitted via Postal Card • Report

Overall Experience

I came to stay in Hawthorns Aldridge from June 17th to July 17th 2017. I am truly impressed with the staff service. They do always have a cheerful smile on thier lips combined with the professionalism to whatever task they're assigned to.
I really love it here and have enjoyed my stay thoroughly. The

only point which concerned my attention is that the reception is not 24 hours attended. Sometimes between 7pm to 10pm visitors have difficulty to get through the gate.

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Review from Karen H (Daughter-in-law of Resident) published on 7 July 2017
Submitted via Postal Card • Report

Overall Experience

My father-in-law came to stay at Hawthorns since May, he came on a month's trail. When he came back from Swanage he wasn't in a good state of mind after losing my mother-in-law. Since staying on his month's trail, we couldn't believe the big chage in him. He decided to stay. The staff are so helpful.

Everything we have asked for is sorted right away. So friendly.

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Review from Thomas S (Resident) published on 26 May 2017
Submitted via Postal Card • Report

Overall Experience

The staff and service were excellent and every requirement was always available. There were no problems and I was very pleased with my treatment.

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Review from S P (Resident) assisted by family/friend published on 24 March 2017
Submitted via Postal Card • Report

Overall Experience

Service is getting poorer due to shortage of staff. Would like plainer meals -no onions, no peppers, no spices. The cakes have improved. If I don't like a meal, kitchen staff do accommodate me with ham, mash and veg. Activites -very good choice. Staff, all friendly and helpful.

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Review from Ali G (Resident) published on 17 March 2017
Submitted via Postal Card • Report

Overall Experience

I have been here several months. Time flies by so quickly that I have to check the newspaper for the date! Everyone here from the cleaners to the carers to the managers are very kind, friendly and I feel very at home here. I must confess that when I first arrived I wasn't happy - however, the management

are very kind and tolerant and I changed my room 3 times till I found the room where I am now - room 130. I am not going away! I don't need care (yet).

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Hawthorns Aldridge - Avery Healthcare

Care Provided by Hawthorns Aldridge - Avery Healthcare

Good to Know

Funding & Fees Guide for Hawthorns Aldridge - Avery Healthcare

Facilities