The Lakes Care Centre

Spine Road East, South Cerney, Cirencester GL7 5TL
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9.8 63 Reviews
  • The Lakes Care Centre, Cirencester
Located around the lakes in South Cerney, The Lakes Care Centre which opened in 2017 offers compassionate, individualised residential, dementia, respite and daycare for up to 64 residents in friendly and comfortable households.

Residents have a homely, comfortable living environment within four households, each with access to two living rooms, two quiet sitting room areas and a kitchen dining area.

Bedrooms have en-suite shower rooms with some offering lake and garden views.

A friendly, professionally trained team are on hand around the clock to give residents the support needed. Residents at The Lakes Care Centre are able to lead a fulfilling and independent lifestyle with the team on hand to support at all times.

The Lakes Care Centre offers a range of daily social activities including:

•        Gardening
•        Arts and crafts
•        Cream teas on the lawn
•        Trips to the local gardening centre
•        Birthday party
•        Visit from a calm and friendly dog
•        Board game competitions and quizzes
•        Keep fit
•        External speakers and entertainers

As well as a hairdressing salon, cinema, coffee shop and garden lounge.

Show The Lakes Care Centre on the Map

Care Provided by The Lakes Care Centre

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 64 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Hearing Impairment
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Nicola Millar (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (64)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (64)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2017
    • Last Refurbishment: 2017
    • Number of floors: 3

Funding & Fees Guide for The Lakes Care Centre

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,485 – £1,595
    • Self-Funded Residential Dementia Care £1,595 – £1,680
    • RESPITE Self-Funded Residential Care £1,600 – £1,720
    • RESPITE Self-Funded Residential Dementia Care £1,720 – £1,810

  • Your fees cover several areas while in their care.
    These services are: Personal care, accommodation,
    utilities, use of communal areas, meals, drinks and
    snacks, laundry (excluding dry cleaning),
    housekeeping, maintenance and activities run by the
    home.


    Services NOT included in price are: dentistry, chiropody,
    physiotherapy, occupational therapy, opticians, hairdressing,
    medications, toiletries, clothing, newspapers/magazines.
    During your stay, you may need to purchase additional goods
    and services. If they are able to provide such goods and
    services, they will tell you how much these goods and services
    will cost and they expect that you will pay for these goods and
    services at the time you request them.
    They can accompany loved ones to private appointments,
    however the fee attached to this is £21 per hour. Where private taxi
    services are used for transportation to appointments the cost should
    be paid for by yourself.
  • (these prices are only a guideline, please contact The Lakes Care Centre to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

The Lakes Care Centre Reviews (63)

Total of 63, showing 1-20
9.8

The Lakes Care Centre has a Review Score of 9.8 (9.788) out of 10, based on 15 reviews in the last 2 years. Over all time The Lakes Care Centre has 63 reviews.

Overall Experience

  • 52
  • 10
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  • 1

Date Published

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Review from K P (Wife of Resident) published on 9 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to thank my husband's care team for making his week respite a good experience for him, which meant I could have a holiday break with peace of mind.
The care home is welcoming, light and beautifully furnished.
Every member of the staff was supportive and appeared extremely happy to work
there I wouldn't hesitate to request further respite care for my husband.

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Review from M K (Husband of Resident) published on 9 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All the residents are treated as special individuals. Caring and support staff all know the residents and their needs. My wife has 24 hour care and is cared for with love. Her food is prepared individually for her and her eating is assisted. I am very satisfied and confident that she is very well cared
for. It is easy to visit whenever I want.

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Review from J F (Daughter of Resident) published on 22 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has lived here for 2 years and we are very happy with the light, airy and pleasant environment of the households. It has good outside space both in the form of balconies, terraces and gardens, although more could be made of these spaces. We have been very happy with my father's care, the carers
and the support staff in the home. Whilst the main care teams have remained stable, there have been changes in management since he has been
a resident but hopefully it will now be a period of stability.
The facilities in the home are good with regular organised activities, areas of quiet where you can sit, or lounges where you can be with others. Also, there are facilities where you can meet as larger family groups to celebrate birthdays etc. Overall, we are happy with the home and my father is settled, happy and well cared for.

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Review from A L (Daughter of Resident) published on 15 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been a resident at The Lakes for two years. The care has been thoughtful and personal - but not perfect because it is led by imperfect people. However, whenever there is a problem, the then previous management team, and now the deputy manager listen and take action. I do not know the manager.
The reception team are superb - always helpful, positive and informative. The activities co-ordinators do their best - working hard to give quality to residents lives. The ladies in housekeeping and catering are superb. It is the people who matter - not the systems and 'posh' facilities. The staff need to be nurtured and developed.

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Review from S W (Sister of Resident) published on 3 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was very reluctant to put my sister in a care home as she has always been so very independent. But the time came when she needed 24 hours in a care home. The management and staff have been so kind and helpful with settling her down in the home and making her feel welcome. I now know she is in safe
hands, and that makes me very happy.

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Review from Susan C (Daughter of Resident) published on 21 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Huge thanks to all the staff for their love and care for my mother. Your kindness, concern and fabulous support for all of us have been outstanding.

Reply from Rowen Campbell, on behalf of the team at The Lakes Care Centre

Thank you for your kind words and for taking the time to write us a review. We do appreciate it. If there is anything else we can do for your mother, please just let us know.


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Review from P H (Daughter of Resident) published on 27 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad came into The Lakes Care Centre in June for respite and then stayed as a permanent resident. He has really come out of himself since he has been here. It's lovely to see the staff (all) are lovely with him, very caring and always happy. I know that he is in the best place.

Reply from Rowen Campbell, on behalf of the team at The Lakes Care Centre

Thank you for your feedback. It's a pleasure to be caring for your dad, and to see the progress he's made since he joined us back in the summer. If there is anything more we can do for him (or for you) please don't hesitate to ask.


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Review from Karen C (Daughter of Resident) published on 14 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My parents became residents of The Lakes a couple of months ago.
They came for 4 weeks of respite care, with a view to them becoming permanent residents, which they are now. They are both very settled and happy. My mum desperately needed company and to socialise with others. She has made many friends
and joins in with all of the social activities. She now calls The Lakes her home and has told me how very happy she is and how all of the staff are wonderful. My dad is also settling, he just takes a bit longer to adjust. The staff are all wonderful, kind and caring. I feel very at home when I go to visit. The manager helped me every step of the way and gave great advice and support. She continues to support us and is always available if we need her. So too are all the office staff, so helpful, and friendly. The Lakes is a very cosy, warm and calm place and I love the small individual lounges and dining areas. I have peace of mind that my parents are happy, safe and very well cared for.

Reply from Rowen Campbell, on behalf of the team at The Lakes Care Centre

We're so glad that your parents have settled into life at The Lakes. It's great to have them with us. Thank you for sharing your experience of our home, and for your feedback - I'm sure it will help others in a similar position to know that there is that support available.


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Review from R M (Friend of Resident) published on 23 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been coming for several weeks. All the staff have been very kind and helpful, always willing to help you. Everywhere is clean and tidy.

Reply from Helen Dearing, On behalf of the team at The Lakes Care Centre

Thank you for your review of our care home, we really appreciate it. You're always welcome - we look forward to seeing you again soon!


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Review from R G (Son of Resident) published on 23 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very pleased with the care and the friendly staff and managers, all the people are always happy and pleased to see you and fun to chat with. Overall excellent.

Reply from Helen Dearing, On behalf of the team at The Lakes Care Centre

Thank you for your kind words; we're thrilled to hear that you are very pleased with the care we provide for your parent. Please let us know if there is anything else we can do for them. Many thanks!


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Review from P C (Daughter of Resident) published on 1 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father settled in remarkably quickly, which I think is due to the skills of the happy team who work at The Lakes Care Centre. He is content and well cared for and particularly enjoys sitting in the grounds on a hot sunny day just enjoying the warmth, colour and peace of the garden area. When my father
lost his appetite, the chef ordered the foods that I thought he was most likely to eat. When he was ill, a variety of approaches were taken and he made a good recovery despite his advanced years. The clean laundry magically appears in his room and it is very rare for anything to be misplaced. It is reassuring to know that my father is at The Lakes, where I have every confidence that his opportunities will be maximised and problems minimised. For me, the home is a rare example of something good for my father despite his diagnosis.

Reply from Helen Dearing, On behalf of the team at The Lakes Care Centre

Thank you for taking the time to write this review, we greatly appreciate it. We love having your father here and he has settled in really well. I will certainly pass on your comments to the staff, especially the chef, he will be so happy to hear that he helped in your father's recovery. Please let us know if there is anything else we can do to make his stay with us as amazing as can be.


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Review from Bruce A (Son of Resident) published on 5 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our Mum lived at The Lakes Care Centre for almost 5 years and she was always treated with love and respect. The staff and volunteers really are such lovely special people. When she first moved there, we were worried that she would want to "go home" but the Lakes became her home very quickly, and she
was so happy there. She never had a bad word to say about the care, the staff, the food or the home itself. My brother and I were always treated with love and respect and care. The home seems to have a great relationship with the local GP surgery (and other services) and Mum received the best of care. The Lakes is a wonderful place.

Reply from Rowen Campbell, on behalf of the team at The Lakes Care Centre

Thank you for your kind words. We appreciate you taking the time to write us a review. It was an honour to care for your mum and we are glad she was happy with us. I will make sure the team sees your feedback as I know it will mean a lot to them.


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Review from Jane C (Daughter of Resident) published on 7 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been at The Lakes Care Centre for 4 months now and it’s lovely to see how happy she is there. She enjoys the activities on offer, loves the food (I hear about every meal in detail) and finds all the staff so friendly and caring. When I visit, there’s always a lovely vibe and the staff are
cheerful and really welcoming. It’s such a relief to know my Mum is somewhere that she’s not only safe and cared for, but she’s enjoying her life again. I couldn’t ask for more.

Reply from Helen Dearing, On behalf of the team at The Lakes Care Centre

What a lovely review! We are so pleased to hear how happy your mum is here with us at The Lakes. I must say the food here is very good, so it's nice to hear your mum thinks the same. It's our pleasure to care for your mum - do let us know if there is anything we can do for her, or you.


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Review from P G (Son of Resident) published on 26 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very happy with the care and support Mum receives. We have been very impressed with the extra personal care provided by certain staff members. Knowing Mum is safe and looked after provides comfort for my sister and I. Thank you.

Reply from Rowen Campbell, on behalf of the team at The Lakes Care Centre

Thank you for sharing your experience of The Lakes - we do appreciate your feedback. I'm so glad your mum is supported and well-cared for and that we are able to offer comfort to your family. If you need anything else or have any questions, please don't hesitate to ask.


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Review from Christopher H (Husband of Resident) published on 26 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot fault anything at all. The home is extremely nice and the staff are marvellous. Very friendly, helpful and caring people.
My wife really feels at home there, which is a huge relief.
My only worry is how long we can afford to keep her there.

Reply from Rowen Campbell, on behalf of the team at The Lakes Care Centre

Thank you for your kind words. I am so glad to hear that your wife is settled with us at The Lakes and that knowing that is a relief for you as well. If there is anything we can do for you or your wife, please don't hesitate to ask.


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Review from S M (Daughter of Resident) published on 15 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The Lakes is a lovely comfortable environment with gardens for all the residents to enjoy. The atmosphere is homely and welcoming during the seven months mum has been a resident. We are confident that she is safe and very well cared for by the kind, cheerful and hardworking staff.

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Review from Gary W (Respite Resident) assisted by family/friend published on 8 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am so grateful to be attending the Lakes care home. I am very well looked after by the caring staff. My room is comfortable, the food is very good and I have no worries. The only request would be to have more activities. I can't wait until my next stay at The Lakes. Thank you very much.

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Review from Michael W (Husband of Resident) published on 5 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been very pleased with the support my wife has received and the help given by the carers.

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Review from Veronica B (Respite Resident) published on 18 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The aim of my stay at The Lakes was to regain my confidence and independence after a traumatic stay in hospital. I was treated with respect as to my abilities. Being able to make my own tea or coffee was much appreciated as was having breakfast in bed, a luxury when you live alone. At the end of my
stay, I had been able to get the rest I needed and was able to return home.

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Review from A S (Son of Resident) published on 20 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at the Lakes care home are all so friendly, we are always greeted with a smile when we visit Dad. The care provided is excellent, it has been good for Dad to be looked after in a nice community environment. The food and drinks are very good, always a cup of tea when he needs one, lots of treats
which he really likes. The facility is a lovely place, with lots of space for him to walk around. Dad is very happy here after being here 6 months, he is now settled and enjoying his time in care. Thanks to all the staff.

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Current Review Score: 9.8 (9.788)

Overview of Review Score

The Review Score of 9.8 (9.788) out of 10 for The Lakes Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 15 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.788 for The Lakes Care Centre is calculated as follows: ( (146 Excellents x 5) + (28 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 179 Ratings = 4.788

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for The Lakes Care Centre is based on 15 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 64 registered maximum number of service users is 12.8, which has been reached with 15 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 17 Apr 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (8)

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Meet the Team (1)

Fiona

Fiona Boxall

Job Title: Deputy Home Manager

Joined: 2024

Fiona has been Deputy Manager at The Lakes Care Centre since February 2024. Prior to this, Fiona spent time nearly 5 years working as a Bursar at another OSJCT care home, Millbrook Lodge, in Brockworth.


“No two days are ever the same at The Lakes. I am very fortunate to have the opportunity to interact with our wonderful residents and their families” Fiona said.


When asked what her favourite memory was from her time at The Lakes, Fiona reflected on one of these many opportunities she had to interact with a resident and their loved one.


“The Lakes were taking part in a baking competition, and I was lucky enough to transport one of our keen baking residents and his family to the grand finale in Bath. This resident was from a farming background, and it was an absolute pleasure to see the look on his face as we drove around the countryside and told tales of his farming days.”


In her spare time away from The Lakes, Fiona enjoys travelling, trips to the movies and theatre, as well as spending as much time with her loving family as possible.


Frequently Asked Questions about The Lakes Care Centre

What types of Care is The Lakes Care Centre registered for?

Older Person Care, Dementia, Respite Care, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does The Lakes Care Centre provide?

Palliative Care, Day Care, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does The Lakes Care Centre have?

There are 64 Single Rooms.

What are the Facilities & Services at The Lakes Care Centre?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is The Lakes Care Centre to the centre of Cirencester?

4.1 mile(s) as the crow flies, distance by road may be significantly further.