The Lakes Care Centre

Spine Road East, South Cerney, Cirencester GL7 5TL
Submit a Review
9.8 63 Reviews
  • The Lakes Care Centre, Cirencester
Located around the lakes in South Cerney, The Lakes Care Centre which opened in 2017 offers compassionate, individualised residential, dementia, respite and daycare for up to 64 residents in friendly and comfortable households.

Residents have a homely, comfortable living environment within four households, each with access to two living rooms, two quiet sitting room areas and a kitchen dining area.

Bedrooms have en-suite shower rooms with some offering lake and garden views.

A friendly, professionally trained team are on hand around the clock to give residents the support needed. Residents at The Lakes Care Centre are able to lead a fulfilling and independent lifestyle with the team on hand to support at all times.

The Lakes Care Centre offers a range of daily social activities including:

•        Gardening
•        Arts and crafts
•        Cream teas on the lawn
•        Trips to the local gardening centre
•        Birthday party
•        Visit from a calm and friendly dog
•        Board game competitions and quizzes
•        Keep fit
•        External speakers and entertainers

As well as a hairdressing salon, cinema, coffee shop and garden lounge.

Show The Lakes Care Centre on the Map

Care Provided by The Lakes Care Centre

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 64 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Hearing Impairment
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Nicola Millar (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (64)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (64)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2017
    • Last Refurbishment: 2017
    • Number of floors: 3

Funding & Fees Guide for The Lakes Care Centre

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,485 – £1,595
    • Self-Funded Residential Dementia Care £1,595 – £1,680
    • RESPITE Self-Funded Residential Care £1,600 – £1,720
    • RESPITE Self-Funded Residential Dementia Care £1,720 – £1,810

  • Your fees cover several areas while in their care.
    These services are: Personal care, accommodation,
    utilities, use of communal areas, meals, drinks and
    snacks, laundry (excluding dry cleaning),
    housekeeping, maintenance and activities run by the
    home.


    Services NOT included in price are: dentistry, chiropody,
    physiotherapy, occupational therapy, opticians, hairdressing,
    medications, toiletries, clothing, newspapers/magazines.
    During your stay, you may need to purchase additional goods
    and services. If they are able to provide such goods and
    services, they will tell you how much these goods and services
    will cost and they expect that you will pay for these goods and
    services at the time you request them.
    They can accompany loved ones to private appointments,
    however the fee attached to this is £21 per hour. Where private taxi
    services are used for transportation to appointments the cost should
    be paid for by yourself.
  • (these prices are only a guideline, please contact The Lakes Care Centre to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

The Lakes Care Centre Reviews (63)

Total of 63, showing 21-40
9.8

The Lakes Care Centre has a Review Score of 9.8 (9.788) out of 10, based on 15 reviews in the last 2 years. Over all time The Lakes Care Centre has 63 reviews.

Overall Experience

  • 52
  • 10
  • 0
  • 0
  • 1

Date Published

63
1
5
15
48

Review from J L (Son-in-law of Resident) published on 19 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law has been a resident at The Lakes Care Centre for several years, from shortly after it opened. The outstanding modern design helps to create a light and airy feel. The staff are genuinely caring. The end result is that we are confident that we have made the right choice in The Lakes
Care Centre and we are very appreciative of all the kindness that the staff show the residents.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Graham D (Son of Resident) published on 1 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Covid lockdown has been tough for residents, staff, and families. The home has been very strict about access, this has resulted in very low levels of infection. It has also unfortunately restricted interaction for residents with an inevitable concomitant decline in well-being.
The Trust have very recently
put in place a root and branch review of the Lakes operation, driven in part by the concerns of residents' families. As a result, a new manager has been appointed and it is anticipated that this will vastly improve the morale of staff and thus the happiness of residents. It needs saying the staff are caring, diligent, and kind. The home is modern and clean, the food is good. As things open up post covid under new leadership I have great hopes for the future of The Lakes. Our mum is remarkably happy given such trying times.

Reply from Liam Palmer, Area Operations Manager at The Lakes Care Centre

Thank you for your review, we appreciate your feedback and have taken on board your comments. We look forward to moving ahead as Shelley the new Home Manager settles in. Families will have the opportunity to meet Shelley over the coming weeks.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Cheryl T (Daughter of Resident) published on 27 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Poorly led, poorly managed, and a shocking, extensive, catalogue of acknowledged failures in The Lakes' duty of care. We had no choice but to remove our Mum after just three weeks of what we expected would be a permanent residency. We raised numerous, valid concerns during this period as we tried desperately
to avoid this action, but the many promised improvements and remedial actions by The Lakes management were never forthcoming. An official complaint has been raised with Head Office and a full investigation at the highest level has been carried out, bearing out our concerns. We sincerely hope the remedial actions promised by Head Office will have a beneficial and long-lasting effect and that other families will be spared the upset, stress, and anxiety we have been caused. Moving a loved one into a care home is never an easy decision, nor one taken lightly. Having to move your loved one out again is even harder and is still having repercussions today.

Reply from Helen Bayliss, Regional Director - Gloucestershire at The Lakes Care Centre

Our priority is to provide the best possible care to those who live with us. We regret that on this occasion, your experience fell short of our high standards. We take feedback very seriously and have clear procedures in place to put matters right. We have learned from your experience and our internal investigation, and have been making continual improvements. We are confident that with these improvements, we are delivering high quality loving care.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Elaine G (Daughter of Resident) published on 15 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My elderly father-in-law very much enjoyed his respite stay at the Lakes. The staff were very attentive and kind. He praised the food very highly too. I wouldn’t hesitate to recommend this lovely care centre.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J H (Wife of Resident) published on 25 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

He greatly enjoyed his respite at The Lakes. He was extremely well cared for.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J H (Respite Resident) assisted by family/friend published on 16 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have really enjoyed my time at The Lakes. Everyone has been very helpful, and I think that it is an excellent service. If in the future that I need extra support, I would be very happy to return.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Kim W (Daughter of Resident) published on 26 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We were in a very difficult position of suddenly having to move my mother from an unsuitable care home. The staff at The Lakes did everything possible to turn a very distressing situation into a positive experience. Our mother has been at The Lakes for 2-months, and I am so relieved. Her needs are fully
understood and catered for. Her physical and mental health needs are well supported, and staff are always happy to answer any questions we have. She is encouraged to have as full a life as possible. The staff are lovely, not only to Mum but to myself and my sister too! Covid has made the separation hard, but regular phone calls and emails from staff, combined with photos, Sykpe calls and managed visits, mean we have been reassured about Mum's care and her life within the home. Covid has also meant I have had very few visits inside, but I look forward to becoming part of The Lakes and what appears to be a lovely community.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Adrian W (Son of Resident) published on 19 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been very impressed with The Lakes right from our very first contact. The level of care and service provided has been first class. Most impressive is the amount of time all staff spend with individual residents getting to know them really well, teasing out historic memories, which trigger other
snippets for engaging chats with the resident, particularly valuable with onset of dementia. This extends to all staff, eg the head chef who seems very fond of Dad, (not just because he loves his desserts) and the activities team. The Lakes sends weekly updates from the management, along with regular updates from the lead carer for Dad. The entire Lakes team has worked tirelessly and selflessly through the pandemic and been incredibly successful at keeping the residents Covid free. Regular Skype calls with Dad has minimised the pandemic impact. Most importantly, our confidence in the whole care home and staff means we are relaxed and not worrying about Dad, a massive relief.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from T H (Daughter of Resident) published on 9 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum settled in well after moving to The Lakes and is generally very content and relaxed. We have found the staff to be very kind and friendly whilst also being professional and Mum often comments on how lovely they all are. The rooms and shared lounges are bright and homely, and there is a good choice
of nutritious home-cooked food. Despite only moving in two months before the lockdown, Mum was able to experience some of the many activities with school visits, music clubs and coffee mornings. Since the lockdown, a daily timetable of activities has been organised, which she enjoys. Whilst visits have been limited due to the pandemic, staff have worked hard to facilitate Skype calls with families, which has helped us all keep in touch.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Edward G (Respite Resident) published on 12 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Lakes for us meets both criteria of excellent care and a lovely welcoming, warm and homely accommodation. We have found all the staff with whom we have had contact most caring, supportive and helpful. When my relative was unwell, as unfortunately happened, she was looked after very well, and I was
kept me informed along the way. I have no hesitation in strongly recommending The Lakes Care Centre.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from C A (Daughter of Resident) published on 28 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We would definitely recommend The Lakes, especially for dementia care. My Mum moved in just before lockdown, so it hasn't been an easy time for her or us or the staff. However, she has been very well looked after by the carers who are very friendly and caring. They have helped Mum to Skype us which
has been a real godsend to help us keep in touch. The food is good with plenty of choices and caters to my Mum's diet. Although we are sent the weekly email and programme we find communications about Mum's health and what activities she has taken part in rather lacking. Mum has enjoyed the garden which is lovely. Her bedroom is bright and clean. Having four households with 16 in each makes it more like a family.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Susan H (Daughter of Resident) published on 30 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Extremely happy that my mother is here. This review has been done with my mother who has previously said to me about the home - 'What is there not to like about The Lakes'.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Matthew C (Son of Resident) published on 5 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Having researched care homes in our area we felt that The Lakes Care Centre was the most suitable for our mother. We found that the building was light, modern and well-designed with ample parking for visitors. The design of the building allows residents to easily socialise with other residents or privately
with family.
From our initial meeting and assessment, we felt that the admissions staff were professional but equally friendly and warm. Settling in was made easy by all the staff who showed ample concern for our feelings as well as our mother's.
The Medical support team had an excellent line of communication with the GP and NHS staff.
We felt that the food and the recreational activities on offer were all carefully thought out to add to the homely atmosphere.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from N C (Son of Resident) published on 28 April 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was looked after kindly and with respect in a comfortable environment. Staff were always helpful to both Mum and ourselves and were very supportive of Mum's medical needs and wellbeing. Thank you.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Indra W (Friend of Resident) published on 21 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have a close friend at this care home and I visit and take her on a regular basis. First impression of the home, modern, clean and inviting. Reception area clean and friendly. Security very good, the care home is immaculate, very clean, decor relaxing and welcoming. The rooms are beautifully decorated
and very safe and has all the essentials required. Residents can put their belongings to make it feel and look like home. The staff are helpful, kind, caring and cannot do enough for you, they put themselves out to accommodate your wishes and make you feel welcome and a home from home environment giving you peace of mind for your loved one. The meals are outstanding. They cater for all tastes and requirements. There are daily activities with an activities coordinator. Music from outside trips out. Beautiful location and garden. Marvellous garden room. Television in each room and more in the several beautiful lounges. Kitchens, dining areas equipped 24 hours. Highly recommended.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Katy D (Daughter of Resident) published on 20 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father moved into The Lakes a couple of days before "lockdown". The move was far more rushed than we had planned but we were keen to get Dad there before doors were locked and no new admissions were taken. The Lakes moved swiftly to ensure Dad's move was able to happen. Paperwork was done extremely
quickly but efficiently. The impressive bit was the empathy and understanding that this was a difficult, emotional and heart-wrenching time for all of us but in particular my mother. All staff were immensely kind. Of course, our experience of The Lakes so far has been limited as we are unable to visit, activities for the residents reduced and we are yet to get into a routine of asking for feedback, communication etc. We are very aware that the home's management team are prioritising the resident's and staff members' health and safety, so have taken a step back to enable them to do this. However, when we do call, the staff are always kind and obliging and keen to answer our questions.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from M B (Resident) published on 17 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Room clean, comfortable. Staff helpful and polite. Respite care only. Towels and bedding only changed at my request. Meals on the whole, not bad.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from John S (Resident) published on 18 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was somewhat unsure of what to expect when I arrived but any concerns that I had soon disappeared. All the staff have been fantastic in both their professionalism and ability.
I have been made most welcome and cared for in an exemplary manner.
I cannot fault the way that I have been treated.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from D G (Resident) assisted by family/friend published on 8 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Good service.
Bed made for me.
Nice place.
Very clean.
I like the people here.
I can ask for help and it is always there.
They looked after my husband well.
I feel it is home from home.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Liz B (Daughter of Resident) published on 26 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.8 (9.788)

Overview of Review Score

The Review Score of 9.8 (9.788) out of 10 for The Lakes Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 15 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.788 for The Lakes Care Centre is calculated as follows: ( (146 Excellents x 5) + (28 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 179 Ratings = 4.788

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for The Lakes Care Centre is based on 15 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 64 registered maximum number of service users is 12.8, which has been reached with 15 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 17 Apr 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (8)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (1)

Fiona

Fiona Boxall

Job Title: Deputy Home Manager

Joined: 2024

Fiona has been Deputy Manager at The Lakes Care Centre since February 2024. Prior to this, Fiona spent time nearly 5 years working as a Bursar at another OSJCT care home, Millbrook Lodge, in Brockworth.


“No two days are ever the same at The Lakes. I am very fortunate to have the opportunity to interact with our wonderful residents and their families” Fiona said.


When asked what her favourite memory was from her time at The Lakes, Fiona reflected on one of these many opportunities she had to interact with a resident and their loved one.


“The Lakes were taking part in a baking competition, and I was lucky enough to transport one of our keen baking residents and his family to the grand finale in Bath. This resident was from a farming background, and it was an absolute pleasure to see the look on his face as we drove around the countryside and told tales of his farming days.”


In her spare time away from The Lakes, Fiona enjoys travelling, trips to the movies and theatre, as well as spending as much time with her loving family as possible.