The Lodge at Burcot Grange

23 Greenhill, Burcot, Blackwell, Bromsgrove B60 1BJ
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9.9 85 Reviews
The Lodge at Burcot Grange Care Home is situated in the rural village of Blackwell, supporting residents living with dementia. Offering stunning views of the countryside, there is a calm and tranquil atmosphere. All rooms are en suite, offering privacy and a space for residents to make their own. Across the home, residents also benefit from cosy living spaces and spacious dining areas, so whether looking for a quiet spot to watch the world go by or have a drink with friends or loved ones, there is a place for every occasion.

The care team at the home offer personalised and high quality support services. Every resident is treated with respect and dignity and seen as an individual. With a wealth of experience and regular training, they are able to cater for a wide range of needs and requirements, offering the care and support to empower residents to live a happy and fulfilled life.

To find out more about this luxury care home, please contact the team.
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Care Provided by The Lodge at Burcot Grange

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Dementia Residential Care
  • For a maximum of 54 Service Users
  • Privately Owned
  • Dementia Care Types
  • What are the different dementia care types?
  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia
  • This is a home that specialises only in residents living with advanced/complex dementia and residents with verbally or physically aggressive behaviours.
  • Care Offered
  • AIDS/HIV
  • Alzheimer's
  • Asperger Syndrome
  • Autism/ASD
  • Bariatric Care/Obesity
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Victoria Osborne (Manager)
  • Admission Criteria
    • Ages 40+
  • Room Information
    • Single Rooms (54)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (54)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2017
    • Last Refurbishment: 2017
    • Number of floors: 1

Funding & Fees Guide for The Lodge at Burcot Grange

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Dementia Care from £1,830
    • RESPITE Self-Funded Residential Dementia Care from £1,930

  • Fees are dependent on a pre-admission assessment and room.
  • (these prices are only a guideline, please contact The Lodge at Burcot Grange to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Parking

  • Full car park on site


The Lodge at Burcot Grange Reviews (85)

Total of 85, showing 21-40
9.9

The Lodge at Burcot Grange has a Review Score of 9.9 (9.889) out of 10, based on 19 reviews in the last 2 years. Over all time The Lodge at Burcot Grange has 85 reviews.

Overall Experience

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Date Published

85
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Review from Vilma M (Wife of Resident) published on 28 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband moved into Burcot Grange two years ago during Covid. My daughters and I felt safe and very anxious about the challenging change in our life. During Covid, the staff went above and beyond to help us keep in touch with my husband using online video calls and meetings in person, with PPE - masks
and screens. Now, post-Covid, there is always an open invitation for our family to get together or arrange celebrations, such as birthdays and anniversaries, using the staff and facilities at Burcot Lodge. The staff are very friendly and caring. My husband likes living here. There is a pleasant atmosphere and good food. Staff are always around and familiar, so my husband, who has dementia, feels safe. There are lots of appropriate activities for residents, including outings to local places of interest. There is a "support group" for relatives, which includes some education sessions about dementia. Also, organised all social gatherings for family and friends during the course of the year. I think a lot of effort goes into making my daughters and I feel comfortable and at home when we attend Burcot Lodge.

Reply from Kiran Chaggar-Smith, Home Admissions at The Lodge at Burcot Grange

Thank you so much for your kind words. We are so glad to hear you are happy with the care your husband receives and also that you and your daughters are welcomed by the team here at Burcot Lodge.
Thank you again for taking the time to complete this review.


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Review from Michael H (Brother of Resident) published on 28 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would recommend The Lodge at Burcot Grange to any who would leave a family member to need special care. They make the whole family very welcome. The staff are well trained and nothing is too much trouble. The management team are also very inclusive.

Reply from Kiran Chaggar-Smith, Home Admissions at The Lodge at Burcot Grange

Many thanks for taking the time to write this review. Your kind words will be shared with the team. Thank you.


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Review from Jane R (Daughter of Resident) published on 24 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum's dementia worsened a great deal over covid and in about April we had to move her to a new care home that would meet her needs. Burcot Lodge met all her needs and more. They were so caring, so professional and I thank them deeply for making what was a truly difficult time more bearable. At the
end of my mum's life, I was there with my daughter and one of the carers. It was something I will always be grateful for. The carer helped us to not feel stressed about the situation. In fact, all of the care staff who helped at the end made us appreciate being there for Mum's death.

Reply from Kiran Chaggar-Smith, Home Admissions at The Lodge at Burcot Grange

Thank you so much for taking the time to write this lovely message, especially at such a difficult time. We will be sure to share this with the team.


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Review from Pat T (Wife of Resident) published on 31 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since moving to Burcot Lodge in May, my husband has received the best possible care, kindness and dignity from all the staff. The staff are always cheerful and happy, creating a lovely atmosphere. The residents have a very good activity programme and occasional trips out. The home is beautifully maintained
and a pleasure to visit, and I would recommend it to anybody looking for a nursing home for their loved one.

Reply from Kiran Chaggar-Smith, Home Admissions Advisor at The Lodge at Burcot Grange

Thank you very much for taking the time to complete this lovely review. It's such a wonderful review that we will share with the team.


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Review from Fiona T (Daughter of Resident) published on 14 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother moved into Burcot Lodge about 6/7 weeks ago. Following the passing of my father who was her sole carer, my brother and I knew we had to find a suitable home for Mum, who suffers from dementia. This move required her to move from Scotland to Burcot to be nearer to me. Despite the potential
for this to be all the more distressing for Mum, the care and support from the staff at Burcot Grange has been exceptional, in order to help her settle in a new environment. And the staff really make it a team effort to work together to care for their residents. The team get her actively involved in tasks in the home which really helps her moments of anxiety and they are very welcoming to family members visiting and playing a part in their relatives' care too. Despite her stay still being in its early days, my brother and I are sure that Burcot Lodge is the perfect home for our mum. She is eating well, engaging with others and appears to be happy in her new surroundings. Highly recommended.

Reply from Kiran Chaggar-Smith, Home Admissions Advisor at The Lodge at Burcot Grange

Thank you so much for your lovely words. Its been a big change for you all as a family and we are so glad we have been able to support and will continue to do so.


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Review from Joanne L (Daughter of Resident) published on 27 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I contacted the Lodge at short notice and arranged respite for Mum for two weeks. In no time at all, Mom looked well and settled, the empathy given by the staff was outstanding! It was lovely to see them getting to know the person behind the illness and giving her lots of encouragement and distractions
that kept her busy and content! Thank you to all the staff for their remarkable care and attention!

Reply from Kiran Chaggar-Smith, Home Admissions Advisor at The Lodge at Burcot Grange

Thank you very much for your kind and supporting words. It was our pleasure to be able to help support you with Mum's care needs, when you needed it.


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Review from Chris D (Son of Resident) published on 25 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad moved into Burcot in December 2020, after his Alzheimer's symptoms had unfortunately progressed to a stage where he was unable to live independently any longer. From day one, we all felt assured we'd chosen the best place for him, as the staff were compassionate, friendly, professional and clearly
dedicated to the welfare of each and every resident. My dad soon settled in completely and loved taking part in all the many regular activities, such as gardening, painting and games. He made many new friends and really seemed to blossom during his time here. And, even with the pandemic at its peak in 2021, the team at Burcot went out of their way to make our visits as safe, comfortable and relaxed as possible. Unfortunately, my dad's health took a turn for the worse in the summer of that year and he passed away in August. The team at Burcot were phenomenal throughout and I'll always be eternally grateful to them for supporting and helping us through a very sad and difficult time.

Reply from Kiran Chaggar-Smith, Home Admissions Advisor at The Lodge at Burcot Grange

Thank you so much for your kind words, we will ensure to share them with the team. We are glad we were able to support you all at a time you needed it. Dad settled in very well and really became part of the family here. He will be forever missed and please know you are always welcome.


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Review from Kim M (Sister-in-law of Resident) published on 7 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister-in-law has been at the Lodge since last summer and the compassion, dedication and kindness is breathtaking! The whole team go above and beyond to make sure their residents are happy, healthy and settled. The Lodge have helped us come to terms as a family, with the young-onset Alzheimer's that
our family member was tragically diagnosed with, so, so young. They helped us all through the trauma and the difference they have made to my sister-in-law's life is phenomenal! She is so happy and settled since she has been there, joining in with amazing daily activities. Every time we visit, you can see and feel the love and compassion that the team has and can see how happy my sister-in-law is. The communication and the way the Lodge has dealt with getting through the pandemic has been second to none! We are a very grateful family and couldn't ever wish for better. Thank you from the bottom of our hearts to an awesome team.

Reply from Kiran Chaggar-Smith, Home Admissions Advisor at The Lodge at Burcot Grange

Thank you so much for your very kind words. It is our pleasure to be able to support you all as a family. Your sister-in-law is settled and very much loved here at Burcot Lodge.


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Review from Jeanette M (Daughter of Resident) published on 1 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Dad has been a resident at Burcot Lodge for a year. His care is always personalised and staff know me and my mum by name. My dad is far less anxious, had much fewer falls and sleeps better since moving in. He says he feels safe and enjoys the excellent meals and care he receives. Access through covid
for relatives has been exemplary.

Reply from Mike Dearn, Home Admissions Adviser at The Lodge at Burcot Grange

Thank you for sending in such a positive and thoughtful review. The team take great delight in reading how well they are appreciated.


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Review from R W (Son of Resident) published on 31 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Generally a nice, caring, environment. Occasional issues with the en-suite not being as clean as we would like and food not being as good as we would hope, bearing in mind the cost. Dad is bedridden so I cannot really comment on the activities as he is, for the most part, unable to participate. All
the staff are friendly and respectful, the odd one being exceptional.

Reply from Mike Dearn, Home Admissions Adviser at The Lodge at Burcot Grange

Thank you for writing such a good review of Burcot Lodge, it is much appreciated.


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Review from Liz J (Daughter of Resident) published on 21 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot speak highly enough of Burcot Lodge. The staff are tremendously skilled and caring. In May 2021, Burcot Lodge were the only home prepared to care for Mum when her previous setting became unable to meet her needs. Their care has been instrumental in our mum becoming calmer and more settled and
although her behaviour remains challenging as her dementia progresses. I feel we see the best she can be, due to the team at Burcot.

Reply from Mike Dearn, Home Admissions Adviser at The Lodge at Burcot Grange

Thank you for your very kind words, the Team will be delighted to read your comments about them. It is an amazing feeling when we are spoken about so positively.


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Review from Brian J (Husband of Resident) published on 21 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife became a resident at The Lodge in February 2021. Since then, I have visited her every day and therefore, been able to assess her care over almost a year. I find the Lodge at Burcot Grange to be of the highest possible standard, with no exceptions. All of the staff excel at caring for the residents
and this is obvious on every one of my visits. I see the Lodge at Burcot Grange as a very happy and well cared for family. I could not have chosen a better care facility to entrust my wife to.

Reply from Mike Dearn, Home Admissions Adviser at The Lodge at Burcot Grange

Thank you so much for sending in such an excellent review for the Lodge, it is greatly appreciated by the Management and the Team. It is a pleasure to welcome you into the home every day.


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Review from Chris C (Husband of Resident) published on 21 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The warm and friendly welcome by staff continued throughout the two weeks stay over Christmas. All facilities and provisions were excellent at all times. Care and consideration was given, appropriate to each resident. This includes specific 'entertainment' activities. A first-class experience in every
respect, giving both my wife and I an enjoyable experience in every way.

Reply from Mike Dearn, Home Admissions Adviser at The Lodge at Burcot Grange

Thank you from everyone at the Lodge for taking the time to send in such a brilliant review, it is very much appreciated.


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Review from S G (Daughter of Resident) published on 20 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

In the first instance, The Lodge at Burcot Grange is a stunning facility aesthetically, but it is the management and staff that make it a home. The brilliance of care for my mother, maintaining her dignity and always having a kind word for her, is reassuring and heartwarming. Adapting to her needs and
explaining to me the whys and the wherefores in what can be very emotional decisions, has been kindly and considerately done. I feel I can trust the team, which has been vital during the pandemic. This has been managed and communicated very professionally.

Reply from Mike Dearn, Home Admissions Adviser at The Lodge at Burcot Grange

Thank you for writing such a heartfelt review. The team will be delighted to read your comments, especially since you have had trust in them during the pandemic.


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Review from Elizabeth M (Daughter of Resident) published on 20 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mom is very well cared for at The Lodge at Burcot Grange. As she lives with dementia, one of the biggest benefits has been the fantastic, busy and varied activities programme and the genuine kindness of the staff team. It has been a sad time during the covid pandemic, with limited visiting for the
past 22 months, but I have had peace of mind that Mom is content, safe and cared about.

Reply from Mike Dearn, Home Admissions Adviser at The Lodge at Burcot Grange

Thank you for your kind words about the team at Burcot Lodge, it is really appreciated that you have taken the time to write such a wonderful review.


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Review from G H (Friend of Resident) published on 19 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

An excellent, first-rate service provided, at times, with a smile. Thank you for your kindness and thoughtfulness at all times too.

Reply from Mike Dearn, Home Admissions Adviser at The Lodge at Burcot Grange

Sincere thanks for taking the time to write a very positive review of the Lodge. The team will be thrilled to read it.


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Review from Jackie B (Daughter of Resident) published on 19 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum is extremely happy at Burcot Lodge, having been a resident for 2.5 years. All staff are caring and courteous and treat residents with dignity and respect. The building is lovely and kept spotless. There are plenty of activities and regular photos on their Facebook page, to allow me to see what
Mum is enjoying. Any queries/requests are responded to promptly.

Reply from Mike Dearn, Home Admissions Adviser at The Lodge at Burcot Grange

Thank you so much for your amazing review of the Lodge, the team will be delighted to read your comments. Your appreciation is greatly received.


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Review from Steve R (Son of Resident) published on 19 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Fantastic care and a wonderful home. My father is so settled, happy and being extremely well looked after, with great, wholesome meals and care.

Reply from Mike Dearn, Home Admissions Adviser at The Lodge at Burcot Grange

The team at the Lodge are so grateful to receive such kind words about their performance. Thank you for taking the time to review the Lodge in such a positive manner.


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Review from Nichola D (Daughter of Resident) published on 19 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

If I had a magic wand for where I would want my mother cared for in her late stage of dementia, it would be Burcot Lodge. The staff are fantastic - From the front desk, kitchen, laundry, to all the carers - all just so amazing. Mother is clean, fed, warm and happy. She joins in the activities and The
Lodge has made a big difference to not just Mother's life but mine as well.

Reply from Mike Dearn, Home Admissions Adviser at The Lodge at Burcot Grange

Thank you for your wonderful words, the team will be so pleased to read your comments.


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Review from Keely R (Daughter of Resident) published on 19 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident at The Lodge for a year now. During that time, we have been blown away by the care given to her and that reflects on my mum in her being so very happy and settled there. From senior management down, every single staff member deserves full credit for the part they play in
the way The Lodge runs. It feels like a family when we visit - we are welcomed warmly and always with a smile. I would not hesitate to recommend.

Reply from Mike Dearn, Home Admissions Adviser at The Lodge at Burcot Grange

Thank you for your kind words and the very positive review. The entire team will be delighted to read how pleased you are with the care provided for your mother.


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Current Review Score: 9.9 (9.889)

Overview of Review Score

The Review Score of 9.9 (9.889) out of 10 for The Lodge at Burcot Grange is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 19 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.889 for The Lodge at Burcot Grange is calculated as follows: ( (205 Excellents x 5) + (15 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 225 Ratings = 4.889

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for The Lodge at Burcot Grange is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 54 registered maximum number of service users is 10.8, which has been reached with 18 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 25 Mar 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (8)

Top 20 Mid-size Care Home Groups 2025

Recipient: Berkley Care Group

Date: Friday 31 Jan 2025 More details

Top 20 Mid-size Care Home Groups 2024

Recipient: Berkley Care Group

Date: Wednesday 31 Jan 2024 More details

Top 20 Mid-size Care Home Groups 2023

Recipient: Berkley Care Group

Date: Tuesday 28 Feb 2023 More details

News (6) & Events (0)

News

Upcoming Events

There are no upcoming events for The Lodge at Burcot Grange

Previous Events

Meet the Team (8)

Victoria

Victoria Osborne

Job Title: General Manager

Joined: 2017

I am passionate about providing outstanding care for all our residents and creating a luxurious atmosphere in which the team can give their best. I believe Burcot provides a home from home to enable residents to feel comfortable with their surroundings. I love the fact that every day is different, with a new challenge to be met in the most open and professional manner.

I believe that the team and I go the extra mile for the residents and relatives to make them feel part of the ‘Burcot’ family.

I take time to get to know all our residents and for us to share our life experiences with each other. I took time out on my wedding day to pop in, so that the residents could see my dress and share part of my special day.

My experience

I have 17 years’ experience here at Burcot Grange, working through all the different departments from Administration, to Housekeeping, to Kitchen and then to Care. I am a qualified adult nurse, I have gained my Registered Manager’s award and I have completed the Leadership in Management programme.

About me

I live in the village only a minute’s drive from Burcot Grange with my husband and our one-year-old son Charlie. It’s a beautiful place to live with a very close community. In my spare time, I enjoy dining out with friends, pampering myself at spas and going on countryside walks with my family.

My grandfather, George, worked at Burcot Grange as a gardener in 1935 when it was a private home owned by Mr and Mrs Rushbrooke. In 1937 the Rushbrookes made the magnanimous gesture of giving Burcot Grange to Birmingham Eye Hospital, where my grandmother worked as a nurse. Burcot Grange was where my grandparents first met in 1938 and went on to marry, so Burcot Grange has played a huge part in my families lives and will continue to play a big part in my life too.

... Read more
Caroline

Caroline Morgan

Job Title: Deputy Manager

Joined: 2019

What I do:
I am the Deputy Manager at Burcot Lodge. My main focus is to ensure an extremely high standard of care is provided at all times. I oversee and support the care team.
I am very passionate about Burcot Lodge and have enjoyed seeing it grow over the last few years into the successful home it is today.

My experience:
I have worked in the Care Sector for many years and have a real passion for Dementia Care.
I have previously worked as a Senior Carer, Team Leader, Deputy Manager, and Care Manager for a Homecare Company.
These roles have all taught me invaluable lessons and given me a great depth of knowledge.

About me:
I grew up in Co Donegal Ireland and moved to England in 2009.
I live locally to Burcot with my Husband Steve, My two children, Oisin & Abigail, and Ozzy the dog.
In my spare time, you will find me at various clubs with the children, walking the dog, and enjoying meals with my friends and family.

... Read more
Toma

Toma Kennedy

Job Title: Receptionist

What I do:
I provide a high-quality reception service to all visitors to the Lodge. I also help the Home Administrator with a variety of tasks, including HR, Payroll and Finances.
I have been at the Lodge from the opening in December 2017 and look forward to being part of its growth and success.

My experience:
I have a diverse administrative background across a range of work sectors. I speak 3 languages and have been a Freelance Interpreter providing a face to face consecutive interpreting services for HMRC, DWP, HM Prisons, NHS, National Probation Services, Police and other government agencies.

About me:
I am a busy working mum of 2 children and treasure my spare time with my family. I like keeping active and going outdoors. Being married to a keen walker, I quickly fell in love with the English countryside.

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Kiran

Kiran Chaggar-Smith

Job Title: Home Admissions Advisor

Joined: 2018

What I Do:
The main part of my role within the homes is to meet families who are making enquiries for loved ones. A very sensitive time for most families and friends when choosing the right care home. I take time to understand why we are looking for a care home and to find out about the person, what they are like and their history, where they came from. It’s so interesting to hear about people and what they have gone through in their lives. I also go through managing the assessments with our teams and the paperwork before I hand them over to our amazing care team and your new family.
I also look after the marketing for the home, arrange events and network within the local community.

My Experience:
I came into care by accident back in 2015, however, it’s the best thing that has happened. I love being in care. Although I’m not directly supporting our residents with their care needs, I can do other things like having a coffee and a chat supporting a resident with a bit of shopping or going for a walk within our beautiful grounds.

About Me:
I love life and am always meeting family and friends when I can. They are my everything, I am very grateful for the family I was born into. I love to travel as much as I can and aim for at least 5 holidays a year. My husband and I have Bella, who I call a puppy but she is a rather large husky!

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Karen

Karen Firth

Job Title: Hospitality Services Manager

Joined: 2018

What I do
I am the Hospitality Services Manager. My main role is to lead the Catering and Housekeeping teams. I am passionate about high quality food and service and, with the support of the Head Chefs along with feedback from our residents, we strive to create a five-star dining experience that exceeds our residents’ expectations. Using only the freshest ingredients we create menus which are both homemade and nutritious. I work closely with the Head of Housekeeping to ensure a high standard of cleanliness. We work hard together to uphold high infection control measures.
My experience
I started my journey at Westminster Catering College in London, and then spent the next 28 years working for various 4 and 5 star Hotels in London, Manchester, and Worcestershire working both front and back of house. Through these opportunities, I gained a wealth of experience in cooking, food service, and housekeeping. This is my first care home position and have been part of the Burcot family since 2018; I love the interaction with the residents and the challenge of providing a service that can really make a difference to their wellbeing and happiness of all at Burcot.
About me
Family is important to me; I love spending as much time as I can with them. I also love my horses and being outside. With the time I have left in my day, I am currently learning Spanish (with a glass of Rioja on the side to get the full experience, of course).

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Adam

Adam Antepli

Job Title: Head Chef

Joined: 2021

What l do:
As a head Chef at Burcot Lodge l is responsible for overseeing the day-to-day running of the Kitchen and delivering the highest possible service to our Residents and their Relatives.

I visit our Residents regularly to make sure they are getting everything they need, and we are providing them with any special needs they may have, discuss any likes and dislikes and create a menu around them to meet their needs.

I am also responsible for the team who work with me and their learning and development.

My experience:
I started working in care homes as a chef in 2002 and have gained an enormous amount of knowledge and experience. l love my job because l love my residents l understand the importance of food to our residents to live well today and thrive tomorrow.

About me:
I love cooking outside of work too.
In my spare time, I love building, repairing and upgrading high-end gaming computers. l love going on holidays with my family, meeting new people and making new friends. I also love animals. We have 2 cats a rabbit and a fish tank at home.

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Adam

Adam Bristoll

Job Title: Maintenance Manager

Joined: 2021

What I do:
I am the Maintenance Manager at Burcot Lodge, I am responsible for maintaining a safe and secure environment for all of our residents, team members and visitors.
I feel privileged to be part of a team that has very high standards and a team that is incredibly passionate, friendly, fun and welcoming. I joined the team in 2021.

My experience:
For the last 14 years I’ve worked in a family-run business fitting kitchens and bathrooms, this taught me my carpentry and joinery as well as plumbing, tiling and many other skills. These will be valuable attributes in the smooth running of the home. Prior to this, I worked as a manager in a catering role where I was responsible for the staffing, standards and health and safety of the kitchen.
I’ve always been a caring person and love working with like-minded carers & managers. I also love being with the residents and find this a rewarding part of my role.

About me:
Recently I started up my old hobby of running to keep fit. When I was 18 I ran both Birmingham and London Marathons in under 3 hours each. I’ve enjoyed playing pool for many years, playing for a local team, league and county.
My family is very important to me and I enjoy spending quality time with my wife two children and dog Bella. We enjoy weekends away in our caravan.

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Julie

Julie Hogan

Job Title: Activities Lead

Joined: 2019

What I Do:
I am the Activities Lead at Burcot Lodge, I am privileged to lead our activities team. The team and I plan all the activities across the home. We make sure that there is a wide variety of activities to suit all resident's needs by making sure we know all our residents and their families well. Throughout the week we ensure there are activities that stimulate the mind, body and soul including poetry classes, Knit and Natter groups, Zing Exercise Classes, Film Nights, Themed days, Parties, Religious Services, Pet Therapy, Outings and trips to numerous places, Crafts, Cooking and relaxation/mindfulness sessions to name a few.
I, and the team, believe in a ‘can do’ approach so if we can make something happen, we will. Along with all the other wonderful teams at the Lodge, we all work together to provide a loving, exciting and homely place that our residents enjoy calling home.

My Experience:
I started out many moons ago as a Nursery Nurse, after this I then became a Special Support Assistant in a local school for a child with Down Syndrome and Autism. During this time, I learnt the importance of individuality and knowing the holistic needs of children. This has really helped me in my current role of developing a varied and person-centred activities programme.
After my years as a Support Assistant, I then trained as a Primary School Teacher through University. Once qualified, I worked at a school in Solihull for 6 years. During this time my Mum was diagnosed with Vascular Dementia and Alzheimer’s. This was a turning point in my life. I then gave up my full-time teaching job to spend more time with her as a daughter and carer.
The challenges that my Mum and I faced throughout her illness are what has led me to my career in Elderly Dementia Care. Having had my Mum living with Dementia this has given me an empathetic approach whilst having a great insight into how this can affect residents and their loved ones.
I only accept the best and always think ‘Would this be good enough for my Mum?’

About Me:
I live locally in Burcot and have done so for many years. I have a wonderful family down south in (hopefully) Sunny Devon and Cornwall, which means I have some lovely breaks by the seaside. One of my favourite things to do is walk on the beach and coastal paths.
When I’m at home I enjoy reading, gardening, and entertaining friends as well as visiting National Trust houses & gardens.

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