The Long Brook Residential Home

79 Fore Street, Plympton, Plymouth PL7 1NE
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9.9 28 Reviews
  • The Long Brook Residential Home, Plymouth
Located in Plympton in Plymouth, The Long Brook Residential Home offers residential care for up to 24 adults.

The home is situated in the peaceful countryside, offering beautiful views from many rooms and a great garden space for residents to relax and potter in during the warmer months.

Inside, there are 24 bedrooms with many offering en suite facilities. All are well presented and residents are welcome to bring along their own belongings to help them settle in and feel more at home. There is also a living area and a spacious dining area for residents to enjoy the meals prepared for them each day. A lift is available to ensure all parts of the home are accessible.

The team at the home work hard to make sure each day is as enjoyable as possible for residents. They deliver person centred care and arrange plenty of activities which residents can engage in as often or as little as they like. Respect and compassion are at the heart of everything they do, making sure every resident feels valued during their time at the home.

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Care Provided by The Long Brook Residential Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 24 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alzheimer's
  • Asperger Syndrome
  • Cancer Care
  • Cerebral Palsy
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Independent Living Training
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Robert Gaffney (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (24)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (12)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2021
    • Number of floors: 2

Funding & Fees Guide for The Long Brook Residential Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,150 – £1,450
    • Self-Funded Residential Dementia Care £1,150 – £1,450
    • RESPITE Self-Funded Residential Care £1,150 – £1,450
    • RESPITE Self-Funded Residential Dementia Care £1,150 – £1,450

  • Fees are based on room rate and needs of the resident,. Although we are not a dementia home we can cater for mild dementia. Please give the home a call for more information
  • (these prices are only a guideline, please contact The Long Brook Residential Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

The Long Brook Residential Home Reviews (28)

Total of 28, showing 21-28
9.9

The Long Brook Residential Home has a Review Score of 9.9 (9.921) out of 10, based on 17 reviews in the last 2 years. Over all time The Long Brook Residential Home has 28 reviews.

Overall Experience

  • 27
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Review from Christopher T (Nephew of Resident) published on 27 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Although my aunt was only at Longbrook for a short period of time, I cannot speak highly enough about all members of staff. The care is superb and the house and gardens are a delight.

Reply from Paisley Radford, Registered Manager at The Long Brook Residential Home

It was a pleasure to care for your Aunt here at The Long Brook. Thank you for leaving us this lovely review!


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Review from Gaye B (Daughter of Resident) published on 20 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is a care home that certainly cares, not just for its residents but also for their families. The staff always have a smile for you and Mum constantly tells me how happy she is. There is a lovely atmosphere and a wide choice of activities to join in with. The Long Brock Residential Home has a lovely
home-from-home environment and I have no concerns about the standard of care that Mum receives.

Reply from Paisley Radford, Registered Manager at The Long Brook Residential Home

Thank you so much for leaving such a wonderful review!


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Review from Steve H (Son of Resident) published on 14 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum is cared for with care and respect. This consistency and attention have enabled her to feel "at home" within a safe environment, and I feel she thrives as best she can. The leadership team lead by example and participate in the home's friendly and fun aspects of activities which are topical and
seasonal. I would thoroughly recommend The Long Brook to any potential client and their families.

Reply from Paisley Radford, Registered Manager at The Long Brook Residential Home

Thank you so much for leaving us such a wonderful review!


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Review from Brad B (Son of Resident) published on 6 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was only at The Long Brook Residential Home for about 3 weeks and deteriorated very quickly and was moved to a nursing home specialising in dementia care. During her stay, she was exceptionally well cared for and I received a lot of advice from the home and associated pharmacist. I can’t speak too
highly of The Long Brook - excellent home all round and worthy of 5 stars.

Reply from Paisley Radford, Registered Manager at The Long Brook Residential Home

Thank you so much for your lovely feedback! We hope Mum has settled well in to her new home.


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Review from C A (Daughter of Resident) published on 6 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been at Long Brook since December 2021. I can honestly say we couldn't have found a better home for our mum. Very caring, family-run home where nothing is too much trouble. Daily activities for the residents, excellent choice of menu and lovely presented gardens. All needs are met with kindness
and dignity from all staff members. I would recommend this home to anyone.

Reply from Paisley Radford, Registered Manager at The Long Brook Residential Home

Thank you so much for leaving such a wonderful review!


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Review from Linda M (Daughter of Resident) published on 6 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Long Brook is a lovely and friendly home. The staff are very helpful and nothing is too much trouble. I definitely would recommend it.

Reply from Paisley Radford, Registered Manager at The Long Brook Residential Home

Thank you so much for taking the time to leave us a lovely review!


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Review from Fiona J (Daughter of Resident) published on 1 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum arrived 28 days ago after 2 years of living on her own with carers coming in 4 times a day and hardly ever going out or seeing anyone. Her physical and mental health deteriorated rapidly and as a family, we made the decision to move her into a residential home near me. We looked very carefully for
somewhere we felt Mum would feel secure and happy and where the home would welcome her as part of their family. This we found in The Long Brook and Mum hasn't looked back. Almost immediately, we saw her improve immensely, from the initial warm welcome to the ongoing excellent care by friendly staff who have really befriended Mum. All her needs are catered for to a very high degree and she is actively encouraged to engage with all the wonderful events that take place every day, should she wish to. Mum, having been very reclusive, is now to be found chatting with other residents in one of the two comfortable sitting rooms, sharing meals with them, enjoying the garden and thoroughly enjoying the entertainment!

Reply from Paisley Radford, Registered Manager at The Long Brook Residential Home

Thank you so much for your feedback. We are so pleased that Mum feels secure and happy here with us at The Long Brook. It is wonderful to see Mum interacting with our residents, staff and engaging in our activites.


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Review from P B (Respite Resident) published on 1 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have nothing but praise for Long Brook Residential Home. The building is light and airy and well furnished. The garden is also very welcoming with space to work and sit. I found the staff extremely friendly towards the residents and to each other, which you could appreciate. Also, the residents were
welcoming, inviting you to sit with them and the activities gave interest to each day. Unfortunately, a diet problem, being gluten-free plus other food allergies I had, but I was catered for very well with the help of my daughters and the chef. If I needed a permanent home, I would not hesitate to ask for a room and hope they would accept me. Thank you. I feel stronger with your help and hopefully able to cope at home.

Reply from Paisley Radford, Registered Manager at The Long Brook Residential Home

Thank you so much for your lovely feedback. We are delighted that you enjoyed your stay here with us at The Long Brook. We look forward to hopefully seeing you at our open gardens!


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Current Review Score: 9.9 (9.921)

Overview of Review Score

The Review Score of 9.9 (9.921) out of 10 for The Long Brook Residential Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 17 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.921 for The Long Brook Residential Home is calculated as follows: ( (186 Excellents x 5) + (16 Goods x 4) ) ÷ 202 Ratings = 4.921

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for The Long Brook Residential Home is based on 17 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 24 registered maximum number of service users is 4.8, which has been reached with 17 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 18 Oct 2022

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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