The Mayfair

139 Vicarage Farm Road, Hounslow TW5 0AA
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8.3 8 Reviews
  • The Mayfair, Hounslow
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Care Provided by The Mayfair

  • Type of Service
    • Nursing Home
  • Privately Owned
  • For a maximum of 20 Service Users
  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Respite Care
  • Substance Misuse
  • Younger Adults
  • Care Offered
  • Alcohol Dependence (past or present)
  • Challenging Behaviour/Psychosis
  • Drug Dependence (past or present)
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Ramraj Mahabir (Manager)
  • Admission Criteria
    • Ages from 20 to 65
  • Room Information
    • Single Rooms (20)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
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The Mayfair Reviews (8)

8.3

The Mayfair has a Review Score of 8.3 (8.250) out of 10, based on 1 reviews in the last 2 years. Over all time The Mayfair has 8 reviews.

Overall Experience

  • 7
  • 1
  • 0
  • 0
  • 0

Date Published

8
0
0
1
7

Review from C G (Regular Volunteer) published on 20 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The residents are always clean, calm and dignified situation during my visits and some of them join in our singing "Give me joy in my heart". As I always told the staff it takes a noble heart to do what they are doing because I find they carry out their duties with so much heartfelt love. Peace and
joy are always around them and the residents.

Reply from Saroj Bhesania, Admin Assistant at The Mayfair

On behalf of our Management Team - we would like to say thank you for your kind words - always appreciated.


Astoria Healthcare Ltd


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Review from Seema Z (Resident) published on 23 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience at the care home is great. The carers are very nice and friendly. The food is very nice. Activities are enjoyable. I get to make choices of things I like. Very clean and tidy place. I would recommend it to anyone else. Thank you.

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Review from R T (Partner of Resident) published on 28 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

On the times I've visited my partner, over about a year, I've found The Mayfair very organised and welcoming. The staff and residents are relaxed and friendly. Staff are aware when anyone becomes ill and react appropriately to take care of residents. The Mayfair seems a very good place to be a resident
or service user. I feel my partner is well looked after and cared for at The Mayfair.

Reply from Saroj Bhesania, Admin Assistant at The Mayfair

The Mayfair team would like to thank you for your kind words. This has been shared with the team and we endeavour to continue providing excellent care to our residents.
Bobby


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Review from C I (Resident) published on 15 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My arrival at The Mayfair was rather confusing and overwhelming but after a while, I started feeling more welcomed. I never felt stifled at all and as time went by, things got better because of the regular support of staff members and others. So far, I feel like a part of a family and I am grateful
to The Mayfair team. I have been encouraged to do things I like and have taken part in activities which include gardening, cooking, physical activities like yoga, chair exercises and going to the gym. During summer, we were entertained in the garden and had barbecues and games which were enjoyable and sociable.

Reply from Saroj Bhesania, Admin Assistant at The Mayfair

Many thanks for the lovely feedback. Zena Chan, Operations Director


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Review from Lucia O (Mother of Resident) published on 7 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The Mayfair care home's services are extremely super. I am very delighted and feel very good about the situation and conditions for my son. They look after my son very well and the caregivers are all excellent.

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Review from Irene L (Sister of Resident) published on 15 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Extremely happy with the care given to my brother. It is a very well run home and care is wonderful for all the residents.

Reply from Saroj Bhesania, Admin Assistant at The Mayfair

Dear Irene, many thanks for your wonderful review, always appreciated. Zena Chan, Operations Director.


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Review from John M (Husband of Resident) published on 20 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has been at The Mayfair for about 11 months. She has a lovely room which has an ensuite shower. The security is of a high standard and safe. The home has dealt with any concerns myself or her family has had. They have provided an Epilepsy alarm. Also when my wife stopped eating normal food they
were adaptable and even brought a toaster. I feel we have developed a good partnership to provide the best for my wife in very difficult times with COVID and I get regular emails. Activities and events are great.

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Review from L H (Sister of Resident) published on 21 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Excellent care given to my brother. He always looked clean and they looked after his needs.

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Current Review Score: 8.3 (8.250)

Overview of Review Score

The Review Score of 8.3 (8.250) out of 10 for The Mayfair is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 1 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.3 out of 5 from 1 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for The Mayfair is calculated as follows: ( (12 Excellents x 5) ) ÷ 12 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 3.25 Points relating to the number of positive Reviews for The Mayfair is based on 1 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 = 3

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 20 registered maximum number of service users is 4. 1 Positive Reviews ÷ 4 = 0.25

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 17 Apr 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (0)

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Frequently Asked Questions about The Mayfair

What types of Care is The Mayfair registered for?

Dementia, Respite Care, Mental Health Condition, Physical Disability, Substance Misuse & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does The Mayfair provide?

Palliative Care, Convalescent Care, Physiotherapy, Separate Specialist Dementia Care Unit & Own GP if required are other types of care provided.

How many Rooms does The Mayfair have?

There are 20 Single Rooms.

What are the Facilities & Services at The Mayfair?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is The Mayfair to the centre of Hounslow?

1.1 mile(s) as the crow flies, distance by road may be significantly further.