The Moors Care Centre

155 Harrogate Road, Ripon HG4 2SB
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9.1 44 Reviews
  • The Moors Care Centre, Ripon
The Moors Care Centre is a care home in Ripon giving residents a safe and secure caring place to live.   

Run by Maria Mallaband Care Group, the care home has a team of trained, friendly staff who strive to give residents a welcoming, social and relaxing home.

The care home offers up to 70 people a home from home.

Staff work in partnership with healthcare services to ensure people receive timely support to maintain and improve their health.

Staff support people to develop and maintain relationships to avoid social isolation and encourage residents to take part in activities that are socially and culturally relevant to their individual interests.

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Care Provided by The Moors Care Centre

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 70 Service Users
  • Privately Owned
  • Other Care Provided
  • Day Care
  • Palliative Care

Good to Know

  • Person in charge
  • Sue Simpkin (Care Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (70)
    • Single Rooms with ensuite Wet Room (70)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for The Moors Care Centre

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,366
    • Self-Funded Residential Dementia Care from £1,426
    • Self-Funded Nursing Care from £1,544

  • Prices are subject to an individual care needs assessment and the type of room and services chosen. Please contact us for further information.
  • (these prices are only a guideline, please contact The Moors Care Centre to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Phone Point in own room
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

The Moors Care Centre Reviews (44)

Total of 44, showing 1-20
9.1

The Moors Care Centre has a Review Score of 9.1 (9.067) out of 10, based on 7 reviews in the last 2 years. Over all time The Moors Care Centre has 44 reviews.

Overall Experience

  • 33
  • 10
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Date Published

44
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Review from N R (Son of Resident) published on 5 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All the team are so caring and attentive for my mum. Mum is happy and in the best health she can be. Thank you.

Reply from Sue Simpkin, Home Manager at The Moors Care Centre

Thank you for your kind words, your Mum is an absolute delight. We will pass this on to our wider team as they will appreciate your review.


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Review from Chris T (Son of Resident) published on 5 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The Moors Care Centre exceeded all our expectations since my father was welcomed there in November following a hospital staff. Without exception, the team go above and beyond to provide first-class care within a safe and professional environment. The home is spotlessly clean and there is always a genuinely
warm welcome when visiting Dad. The activities are varied and perfectly suited to the residents. My only minor niggles would be the lack of car park spaces but I believe that is under review for improvement. Thanks to everyone for making this a home-from-home for Dad.

Reply from Sue Simpkin, Home Manager at The Moors Care Centre

Thank you for your review. Your Dad was a lovely gentle person, when he initially came to stay here his love of Irish Folk music ensured that everyone could enjoy this through the early evening, we have all learnt to jig a little quicker! Again, thank you for your kind words, we will share this with the entire team.


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Review from Tracey J (Daughter of Resident) published on 19 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Accepting that Mum needed full-time residential care was a tough and scary decision for my mum and our family. The staff guided us every step of the way and treated us with compassion and understanding.
Mum has now lived at the moors for three months and the change in her is amazing, she seems happier
every time I see her. She reports having a laugh with the staff every day and constantly chats about them.
The home is absolutely spotless, food is delicious and Mum is always accommodated as she is rather fussy about what she eats!
I cannot praise all staff enough, they are always so cheerful and kind, they are amazing with mum and when we visit we always feel so welcome and looked after too.
There are plenty of activities on offer and we are encouraged to join in, mum loves animals and there was even a pony visiting recently which made a huge difference to Mum's day.
Mum moving into the moors has been the best decision we made for her.

Reply from Sue Simpkin, Home Manager at The Moors Care Centre

Thank you, for taking the time to leave us this review, sharing your experiences helps so very much to everyone involved with The Moors. As Manager, I am looking forward to sharing this review with all my colleagues here at The Moors, I know how hard they work and how much it means to everyone from all departments. We all understand how difficult it is to come into a care facility, for all involved, MMCG supports us to give you all the help you need.


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Review from Katherine O (Daughter of Resident) published on 1 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After six weeks in nursing care we have seen an amazing improvement in Mum. After major surgery and a lengthy stint in hospital Mum was unrecognizable. The care and attention given by all the staff has allowed Mum to recover to a point way past what we had expected and hoped for. She is well cared for,
socialising and treated with dignity. There is always plenty of staff on hand and all are happy to help or answer any questions.

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Review from Nichola B (Daughter of Resident) published on 28 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

A lovely, caring home for residents.
Staff are visible, warm and friendly.
They care for the residents well.
The food is good and residents are well nourished.
The building is clean and the rooms are well-maintained.
There are regular meetings between the manager, residents and family members.
Overall
a very good care home.

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Review from Nicola M (Wife of Resident) published on 8 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Moors Care Centre is an absolutely amazing place.
After months of being in the hospital, many operations and in pretty poor health my husband was discharged into the care of The Moors. We had no idea what to expect but the care and attention he has received have been way beyond anything we could
have imagined or hoped for. Thanks to the wonderful staff and plentiful, delicious food, he is now not only settled and happy but thriving.
The staff, without exception, do an amazing job, treating residents and visitors alike, with kindness, care and compassion. The good humour and laughter make daily visiting a joy and we both feel extremely lucky to have such a wonderful place. Thank you to everyone at The Moors for making a difficult situation much easier than it might have been.

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Review from Chris S (Daughter of Resident) published on 19 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been in The Moors for just over a year now and is really settled. The management is fabulous and the staff work really hard to create a family feel. It's a lovely atmosphere and they genuinely care. It's great to see the activities coordinators working hard with the residents to keep them entertained.
Props to the whole team there and keep up the good work.

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Review from Odette C (Daughter of Resident) published on 16 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My overall impression of The Moors Care Centre was the service is excellent in every aspect. Clean, warm, friendly and cosy. The facilities and staff exceeded all my expectations. The Moors Care Centre has provided my mum with a warm, friendly and family home environment where she felt welcome, safe
and looked after. She enjoyed the lovely activities that were facilitated by the staff at The Moors Care Centre. The staff are all very special and I cannot express my gratitude enough nor thank them enough for looking after my mum so well.

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Review from Anthony B (Cousin of Resident) published on 10 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are all friendly and approachable, very helpful.
Cannot complain about any of the care etc, that my cousin has received since being in The Moors.

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Review from Carole M (Daughter of Resident) published on 10 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Unfortunately, my mother had a fall resulting in a fractured femur - everyone in The Moors was wonderful towards her and us as a family. After 31 days in the hospital, she was transferred back to The Moors. The positive change in her within 24 hours f returning to the safety of the home is just wonderful
to see. The staff are so unbelievably kind and caring to my mam and us as a family. We are so very grateful.

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Review from Andrew L (Son of Resident) published on 14 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is a full-time resident at The Moors Care Centre. After a month at the Moors she is delighted with all the staff, they are all so caring and a joy to chat with, nothing is too much bother. The food at The Moors is excellent, residents look forward to meal times. The Moors is very clean and
the resident's room is warm and comfortable so you have your privacy if you want. The day rooms are good for making friends and having fun. Overall entertainment for the residents is really good and a good variety of entertainment. All the residents I have met seem really happy at The Moors.

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Review from P G (Wife of Resident) published on 17 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been a resident at The Moors Care Centre for nearly four months. He is well cared for in all respects and he's settled in well. The staff are polite, very helpful and always keen to help. Visitors are made very welcome and are greeted with a smile. The rooms are spacious, furnished beautifully
and the bathrooms are well-equipped. The garden has been a real pleasure to sit in on sunny days. The public rooms on each floor, dining room, activities room and lounges are also well appointed. In all, a very pleasant environment.

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Review from P M (Son-in-law of Resident) published on 11 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law has been cared for at the Moors for 12 months now. She is very happy in what she calls her new home. The staff are very caring and always keep my wife and I up to date with how my mother-in-law is doing and any problems she has experienced. All the staff are welcoming and keen to help
ensure when you visit, it is a great experience for you. The building and grounds are very well maintained and always cleaned to a very high standard.
The food provided for residents is always plentiful, well presented and can be dovetailed to an individual's needs. The new activities organiser has reinvented the activity programme well following the pandemic. All in all, my wife and I cannot praise the staff too highly for their help, care and professionalism. We feel my mother-in-law is in a safe place and wouldn't hesitate to recommend the home unreservedly.

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Review from J D (Daughter-in-law of Resident) published on 17 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the moment we stepped through the door in reception, the atmosphere was professional, friendly and helpful. The home smelled lovely and parents-in-law were clean, fresh and tidy.

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Review from Tracey O (Daughter of Resident) published on 7 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was admitted to The Moors in October 2021 with vascular dementia, Altzheimer's and cancer. From day one, I was impressed by the care my father received and the professionalism of all the staff, at every level. In a short time, they really got to know my father as an individual and it was
very reassuring for me to know he was being looked after so well. His end of life care could not be faulted and I am grateful to the staff for listening to our wishes and making Dad comfortable. I cannot recommend The Moors highly enough.

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Review from Mary H (Daughter of Resident) published on 17 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Due to the global pandemic, I like everyone else, have had limited access to The Moors. What I have experienced has all been very positive and the staff are kind, helpful, hard-working and professional.

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Review from Ian B (Son of Resident) published on 20 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been receiving nursing care at The Moors for over 10-months. She is 99-years of age, in very poor health, and suffering from vascular dementia. The family is very appreciative of the care she has received, and we are greatly comforted to know that she is content in her surrounding and
is not distressed.

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Review from Gina D (Daughter of Resident) published on 8 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I couldn´t praise The Moors Care Centre highly enough! My father was admitted for respite in the Summer of 2020, and it became clear very quickly that he was in exactly the right place for his future permanent care needs. He suffers from severe Alzheimer´s and has other health complications, which had
made supporting him in his own home simply unsustainable. All the staff at The Moors have been extremely supportive of my father and of me as his daughter from the outset, as it has been an emotional journey - from my first visit through to bring him in on his first day, and onwards. It is evident that the staff understand my dad´s condition and know him individually. The whole team are palpably caring, experienced and professional, and I rate the management of the centre very highly. Covid has meant restrictions in my being able to visit my father, but the team at The Moors have handled his care through the pandemic in an utterly reassuring manner, and I have been kept informed throughout.

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Review from Kathleen L (Daughter of Resident) published on 3 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

It's early days, as Mum only arrived at The Moors in mid-December, but so far, we are really pleased with the care she is receiving. There seems to be a good sharing of information, and Mum is enjoying the activities - and definitely the meals!
I'm just looking forward to the time we can visit her,
especially as she can't see her rapidly growing great-grandchildren.
I can't comment too much on facilities and cleanliness, as I can't enter yet, but Mum seems happy with her care, apart from carers who aren't gentle enough at times - she's in constant pain from arthritis and has very bad mobility, but they are still getting to know her.

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Review from Gillian M (Niece of Resident) published on 24 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Both my aunts were admitted during November/December. It was an extremely stressful time as up until they fell and subsequently went into care, they were living independently. The staff at The Moors helped during what was a trying time for them too. Not being able to see them or help with paperwork
relating to them was difficult, but thanks to all the staff who have helped over the last couple of months.

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Current Review Score: 9.1 (9.067)

Overview of Review Score

The Review Score of 9.1 (9.067) out of 10 for The Moors Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 7 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.2 out of 5 from 7 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.867 for The Moors Care Centre is calculated as follows: ( (72 Excellents x 5) + (11 Goods x 4) ) ÷ 83 Ratings = 4.867

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.2 Points relating to the number of positive Reviews for The Moors Care Centre is based on 7 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 = 3.7

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 70 registered maximum number of service users is 14. 7 Positive Reviews ÷ 14 = 0.5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 18 Dec 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (3)

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Meet the Team (1)

Sue

Sue Simpkin

Job Title: Home Manager

Hi, my name is Sue and I have worked at The Moors Care Centre for the last 6 years. I have been the Home Manager for 2 years.


Prior to this, I spent the last 35 years working as a Registered Nurse in many areas. Working along side MMCG is allowing me to have both the people living and working here have the best days possible everyday.


Frequently Asked Questions about The Moors Care Centre

What types of Care is The Moors Care Centre registered for?

Older Person Care, Dementia, Respite Care, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does The Moors Care Centre provide?

Palliative Care & Day Care are other types of care provided.

How many Rooms does The Moors Care Centre have?

There are 70 Single Rooms.

What are the Facilities & Services at The Moors Care Centre?

Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is The Moors Care Centre to the centre of Ripon?

1.0 mile(s) as the crow flies, distance by road may be significantly further.