Review from John S (Nephew of Resident) published on 12 February 2021
Submitted via Postal Card • Report

Overall Experience

Due to the current lockdown, I have not been able to visit as I would have wished. However, on a previous visit, I have found an overall high standard of care and cleanliness within the home. It is quite clear the staff are very sympathetic and caring to the needs of each resident.

Reply from Sarah Core, Home Manager at The Moors Care Centre

Thank you so much for your review and feedback. We do welcome phone calls including Zoom calls and now have a Facebook page so everyone can see how wonderful the food is and how beautifully clean, furnished and decorated the home is.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Annette W (Daughter of Resident) published on 5 February 2021
Submitted via Postal Card • Report

Overall Experience

I have my mum and uncle in The Moors. I can't fault how they are cared for and looked after. Think the food quality could improve, some days are better than others. I feel the amount of money we pay each week; the food should be 5* standard, with more variety maybe. I can't complain about anything else;

I feel my mum and uncle are extremely well cared for and looked after very well with excellent staff.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Paul L (Son of Resident) published on 5 February 2021
Submitted via Postal Card • Report

Overall Experience

This is a very well run home, very clean, friendly and helpful staff. The food is well prepared, and the rooms are well maintained. My only criticism is the information regarding residents welfare and needs due to Covid is neglected regarding updates on visiting.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Ruth C (Daughter of Resident) published on 15 January 2021
Submitted via Postal Card • Report

Overall Experience

Two team members in particular have been fantastic in helping Mum connect with us through Zoom and WhatsApp. It is our only real way to connect with Mum and cheers us all up. I only have one issue with the overall care and that is communication. In a very difficult year, with changing guidelines, we

would have appreciated a monthly debrief or update of Mum's condition and the changes made for visiting etc. We enjoyed this month's newsletter but would love to see more of the same, especially when visiting is difficult.

Reply from Sue Simpkin, Deputy Manager at The Moors Care Centre

Hi Ruth, thank you so for your review and your feedback. We take on board your comments and are always happy to receive phone calls. I am sorry you feel you haven't had enough communication and have put a plan in place to now rectify this. It has been a difficult year and completely understand how important communication is.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Robert K (Son of Resident) published on 6 January 2021
Submitted via Postal Card • Report

Overall Experience

Lovely, caring team. Thank you.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Vivienne R (Daughter of Resident) published on 21 December 2020
Submitted via Website • Report

Overall Experience

The staff at The Moors have done a magnificent job of keeping residents safe during the pandemic. The team, led by exceptional managers, has responded to the ever-changing situation, usually more quickly than the government. The protocols for infection control are rigorous. My relative, despite the

lack of visitors, is in excellent health and is very happy. The team keeps her positive and engaged with an array of activities. I could not be happier with the care she (and we as a family) experience every day. Since moving here, my relative's mental and physical health have improved significantly. I am so grateful that we found this beautiful home and its incredible, dedicated team.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Hannah R (Granddaughter of Resident) published on 18 December 2020
Submitted via Website • Report

Overall Experience

We moved my grandmother here from another care home last year and we have seen a huge improvement in her emotional well-being since then. The staff made an effort to get to know her and her needs very quickly, which helped her to feel safe and settled. Prior to moving here, we would have been extremely

nervous about the impact the pandemic could have had on her, but this hasn’t been the case. Although it has been a difficult year for residents, families and staff, we have felt incredibly reassured by The Moors handling of the pandemic thus far. They have kept my grandmother safe, well, busy and happy, and have facilitated communication with families as best they can.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Edna P (Sister-in-law of Resident) published on 16 December 2020
Submitted via Postal Card • Report

Overall Experience

I am happy to say my sister in law is always telling me how happy she is in The Moors and we skype her once a week which is organised by them and she really loves that. All the staff are very friendly and any questions we have at the minute are happy to deal with over the phones. Excellent. Thank you

for all you do.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Peter B (Son of Resident) published on 16 December 2020
Submitted via Postal Card • Report

Overall Experience

As we've not been able to visit due to COVID-19 it is difficult to answer the questionnaire, but when I was last in to see my father everything seemed okay in late February.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Margaret D (Niece of Resident) published on 16 December 2020
Submitted via Postal Card • Report

Overall Experience

Our aunt is very happy at The Moors. She enjoys all the activities and really appreciates something being organised every day. The chef tries to cook special requests which is lovely. The activities co-ordinator go the extra mile to keep the residents active well and happy in challenging times. Our

aunt said to me this week I have everything I need here. At my age, you just want to be looked after and have a bit of luxury. Thank you to everyone.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from D W (Son of Resident) published on 16 December 2020
Submitted via Postal Card • Report

Overall Experience

We have been disappointed that we have been unable to visit Mum. However, we understand that the protection of residents and staff are paramount. We are grateful to the activities team for their photos and communication. It is difficult to evaluate when we have been unable to visit Mum in her room,

but we believe everything to be excellent.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Fiona D (Daughter of Resident) published on 24 September 2020
Submitted via Postal Card • Report

Overall Experience

Access outside is quite poor and subject to staff's permission'. For those of 'sound mind', this can be frustrating. Key needed for own door. Residents are uneasy about asking to go out. It is their house after all. More help required in dressing/undressing - tights/bras, etc. Food, not appealing. No

fresh fruit available. My mother, who had a hearty appetite, has now lost interest in meals and has lost weight. Carers to 'care' a bit more in the true sense of the word.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Samantha S (Daughter of Resident) published on 1 September 2020
Submitted via Postal Card • Report

Overall Experience

Over the past 16 months that my dad has been a resident, all the staff have cared and done their utmost to ensure my dad is treated with dignity and love. COVID-19 has been especially difficult but my dad has experienced nothing but excellent care during this time. As his daughter, I will always be

extremely grateful for everything the staff have done.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from R F (Daughter of Resident) published on 1 September 2020
Submitted via Postal Card • Report

Overall Experience

Visiting is always pleasurable. Telephone contact is very good. As my mum joined The Moors during lockdown, I know nothing of the inside space. I've only been in the foyer and garden. I've not had the opportunity to meet many staff but she seems to have settled well. I've not been able to mark everything

as I just don't know.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from P W (Daughter-in-law of Resident) published on 12 August 2020
Submitted via Postal Card • Report

Overall Experience

Mum is well cared for. The home and carers are of a very high standard. They try to encourage her to engage in the activities.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from C H (Daughter of Resident) published on 10 August 2020
Submitted via Postal Card • Report

Overall Experience

Very caring and compassionate care home - can't fault it.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from John L (Husband of Resident) published on 10 August 2020
Submitted via Postal Card • Report

Overall Experience

Since my wife has resided at The Moors she has been extremely well cared for - she has a very nice room and the staff have always been friendly and caring.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from L O (Daughter of Resident) published on 9 April 2020
Submitted via Postal Card • Report

Overall Experience

Good clean home. Accommodation very good. Activities good, but my Mum did not like to participate. Food good, home cooking. Certain staff were excellent, going beyond their brief to look after my Mum. Mum's end of life care was exceptional.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Michael S (Grandson of Resident) published on 11 February 2020
Submitted via Website • Report

Overall Experience

A Very friendly and welcoming home with a fantastic atmosphere. The staff are really caring and welcoming and the home looks really clean with fantastic hand hygiene. The Bedrooms are very clean and well laid out and look really comfortable.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from L E (Daughter of Resident) published on 3 January 2020
Submitted via Website • Report

Overall Experience

My Mum has been a resident at The Moors for almost 4 years and before that came for daycare. She has always been very well cared for by dedicated staff who not only support her but support us as a family during our journey with Mums progressing dementia and other health issues. It really pleases me

that the whole staff team, everyone whatever their role (eg receptionist, handyman, cleaner, kitchen staff etc) know Mum and chat to her. The care staff are so loving and caring I cannot praise them enough. Being a carer is definitely not an easy job and the team treat my Mum as their own and for that, I will be eternally grateful. Mum enjoys the activities especially the singing, the variety of activities is excellent. The residents, staff and regular visiting relatives are like a family all supporting each other and this really is the ethos of The Moors. Well Done and Thank You to the manager and the Team.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

The Moors Care Centre

Care Provided by The Moors Care Centre

Good to Know

Funding & Fees Guide for The Moors Care Centre

Facilities