The Oaks Care Facility

Baillieston, Glasgow Road, Garrow Hill, Glasgow G69 6TA
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8.6 21 Reviews
  • The Oaks Care Facility, Glasgow
The Oaks offers residential care services for people with mental health conditions.

It specialises in helping vulnerable adults, aged between 18 and 65, to rebuild the confidence and life skills they need to lead as independent lives as possible.

The range of conditions cared for varies so residents will be admitted on an individual basis, following an assessment. Typically it might care for people living with

    anxiety
    depression
    bipolar disorder
    alcohol-related dementia
    acquired brain injuries

The home is set within attractive landscaped gardens and includes shared kitchens, lounges, activity rooms and laundry rooms for residents. It also aims to be an active member of the local community life.

In recognition of the level of care The Oaks provides to their residents, the service won Specialist Care Service at the Scottish Care Awards in 2019   https://www.meallmore.co.uk/news/the-oaks-wins-at-scottish-care-awards-2019/

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Care Provided by The Oaks Care Facility

  • Primary Care Categories
  • Eating Disorders
  • Learning Disability
  • Mental Health Condition
  • Physical Disability
  • Respite Care
  • Younger Adults
  • Care Types Provided
  • Nursing Care
  • Residential Care
  • For a maximum of 33 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alcohol Dependence (past or present)
  • Anorexia/Bulimia/Self Harming
  • Asperger Syndrome
  • Bipolar/Manic Depression
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • Drug Dependence (past or present)
  • Epilepsy
  • Head/Brain Injury
  • Prader-Willi Syndrome
  • Profound & Multiple Learning Disabilities
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Independent Living Training
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Julie Stevenson (Home Manager)
  • Admission Criteria
    • Ages from 18 to 65
  • Room Information
    • Single Rooms (33)
    • Single Rooms with ensuite Wet Room (33)
  • Care Home Design/Build
    • Purpose Built: Yes

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

The Oaks Care Facility Reviews (21)

Total of 21, showing 1-20
8.6

The Oaks Care Facility has a Review Score of 8.6 (8.587) out of 10, based on 3 reviews in the last 2 years. Over all time The Oaks Care Facility has 21 reviews.

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Review from Debbie O (Friend of Resident) published on 11 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Highly recommend The Oaks. The environment is clean, bright and very welcoming. Everyone is treated with respect by all the team working there. Management are very helpful and always make time to speak to you and answer any questions you have.

Reply from Julie Stevenson, Home Manager at The Oaks Care Facility

thank you so much for the lovely words. we look forward to seeing you when you next visit


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Review from B C (Sister of Resident) published on 11 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Fabulous home for my brother. The home cares for residents with many different mental health conditions and I have experienced first hand their knowledge and experience when asking questions regarding my brothers care . On a recent visit they had a takeaway night which my brother loved . He goes out
in the community to clubs that he enjoys . Staff know him well and he enjoys having a joke and a laugh with them . Staff are friendly and always offer a cup of tea . My brother likes a routine and staff help him with this and explain things in a way he understands . Im sure it's not easy dealing with multiple mental health conditions , but every time I've visited residents are happy . My brother is safe here and most importantly he is very happy . The Manager is very approachable and is always quick to respond to any questions or concerns regarding my brothers care.A very unique and loving home that my brother has thrived in . Thank you to all the staff at The Oaks

Reply from Julie Stevenson, Home Manager at The Oaks Care Facility

thanks so much for your review. I am glad that you feel your brother is safe and happy.


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Review from Ruth C (Sister of Resident) published on 11 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am so grateful for the staff at the home, looking after my brother until the end of his life. Thank you.

Reply from Julie Stevenson, Home Manager at The Oaks Care Facility

I'm so glad you got in touch in the end. The Oaks isn't the same without him. We all miss him and his funny antics. Thank you for the lovely review.


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Review from Rhona M (Mother of Resident) published on 14 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My son has been a resident for a number of years. He is settled here. The staff are professional and my son is well looked after. The Oaks is very clean and bright and has lovely gardens. His family are always welcome when they come to visit. I kept up to date with my son's progress in between visits.

Reply from Julie Stevenson, Home Manager at The Oaks Care Facility

Thanks for your kind words. I am so glad that you feel welcome at The Oaks.


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Review from Liz L (Resident) published on 28 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely place and very welcoming. Lovely staff, who always come in when I am on visits for a chat and give me a wee update on how my uncle is doing. Love how he is taken out shopping, for lunches or were ever he would like to go with his carers in the home. He seems very settled and has came on leaps
and bounds. We can't believe the difference in my uncle. Love that you are always made to feel so welcome and offered a cuppa. It's never too much bother to any of the team. Thanks so much.

Reply from Julie Stevenson, Home Manager at The Oaks Care Facility

Thanks so much for your kind words. I will pass this on to the team.


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Review from M R (Sister of Resident) published on 28 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can't speak highly enough of this facility. The staff and management are so enthusiastic about individualised care. They go above and beyond to ensure my relative is happy. We have been so surprised to see how far my brother has improved. From someone who didn't even come out of his room, he is now
taking part in music therapy, art therapy and group therapy. He is really unrecognisable. The staff are so caring and professional. The manager is approachable and very knowledgeable; she has helped us feel at ease through the whole process

Reply from Julie Stevenson, Home Manager at The Oaks Care Facility

Thanks so much for your kind words. I am so happy that you are pleased with the care your brother is receiving.


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Review from T G (Friend of Resident) published on 20 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care given here is second to none. Friendly caring staff. A warm welcoming environment. Clean and bright. Made to feel at ease. I was so happy with the care given and the expertise of the staff.

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Review from James B (Father of Resident) published on 8 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My daughter is being looked after with the best of care, and she is very happy with her situation. The staff, in The Oaks, are very helpful and friendly and maintain a great atmosphere in the care home. The residents are kept entertained with various activities such as Bingo, quizzes, karaoke and recently
held their own version of (The Oaks Has Got Talent).


All residents have their own TV, plus there is a large television room with reclining seats and a large screen. There are also other communal rooms and kitchens for the residents and their visitors to make tea coffee etc. The furnishings and fittings are of high quality, and the home is kept spotless and fresh.


Finally, all of this is well organised by the manager of The Oaks, who makes time for relatives and is very approachable and welcoming.


Reply from Julie Stevenson, Home Manager at The Oaks Care Facility

Thanks so much for the lovely review, James. I am so glad your experience has been a positive one.


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Review from Betty C (Sister of Resident) published on 7 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother has been a resident now for several years, and the care he has received over this time has been second to none.
The management and staff are excellent at what they do and are very friendly; they also keep us up to date on how my brother is doing.
The Oaks has done a magnificent job during
these very trying times, and to keep the home and residents Covid free is outstanding.
We can not praise everyone associated with the home enough. Well done, and keep up the good work.

Reply from Julie Stevenson, Home Manager at The Oaks Care Facility

Thanks so much for this lovely review. Hope to see you soon.


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Review from Christine C (Wife of Resident) published on 23 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The level of care that my husband receives at The Oaks is second to none. He is surrounded by an army of well trained, professional staff members. After years spent in rehab units in England, his behaviour and presentation changed literally overnight upon his arrival. The staff is truly dedicated to
making not only his life bearable and decent but mine as well. In The Oaks we have found a safe heaven.

Reply from Julie Stevenson, Home Manager at The Oaks Care Facility

Thank you so much for your kind words; we look forward to seeing you over Christmas.


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Review from Pauline A (Mother of Resident) published on 11 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to thank the manager and all the staff at The Oaks Care Facility for all their care they are giving to my daughter and all the residents in these difficult times, you are doing a wonderful job.

Reply from Julie Stevenson, Home Manager at The Oaks Care Facility

Hi Pauline, thank you so much for your kind words.


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Review from Agnes B (Guardian of Resident) published on 5 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the care provided to my brother, and the staff appear to be very dedicated towards being inclusive and attentive to his needs. They are very encouraging for him, and you can tell he has a good relationship with staff when you visit. I am very grateful to the staff for all they do
for him, I know that I don't need to worry about him and this is a great relief to our family, we know he is being looked after by staff who really care.

Reply from Julie Stevenson, Home Manager at The Oaks Care Facility

Thank you, Agnes, for such a lovely review. We will look forward to your visits hopefully soon.


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Review from V M (Friend of Resident) published on 28 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend has had mental health problems for years and spent many long term admissions in Hospital. She has spent the last two years in The Oaks and I have seen a vast improvement in her mental state, she is treated with dignity and respect, gained so much confidence and going out which is something
she would never do. I can’t thank the staff and management for their wonderful support not only to my friend but to all residents. I have visited many care homes and none has come as close to the excellence of all the team at The Oaks.

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Review from May D (Guardian of Resident) published on 27 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Oaks is a marvellous place for my client. It provides a safe environment. The staff respect my client's choices and always treat him with dignity and respect. I am very impressed with the meaningful activities that go on within The Oaks. Management is flexible and versatile in meeting clients needs.

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Review from Sarah B (Friend of Resident) published on 24 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Oaks Care Facility is a very well-run place; where staff run like clockwork. The senior staff will always make time to hear any feedback from both residents and visitors. It has a very homely feel to it, and I always feel welcomed.

Reply from Julie Stevenson, Home Manager at The Oaks Care Facility

Thanks so much for taking the time to complete the review. We are glad you feel welcome when visiting The Oaks.


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Review from Marie E (Resident) published on 31 May 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been living at The Oaks for 3 and a half years and I would recommend it to others. The staff members are very supportive. They plan days out and activities. Some of the activities we attend are the social club on a Monday evening and once a month, the staff support us to go to a night club in
town that facilitates nights out for people with mental health problems and special needs. The staff are also arranging for us to go on holiday.
This makes me feel that I get to live like a normal young woman even though I need extra support. Staff are always helpful and willing to provide extra support.
The manager is very kind and generous and she finds a way to make us happy, she also goes the extra mile to arrange fun things for us to do.

Reply from Julie Stevenson, Home Manager at The Oaks Care Facility

Thanks so much for your kind review.


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Review from Sandra B (Resident) published on 21 May 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been living at The Oaks for nearly three years. The Oaks is comfortable and welcoming to live in. The staff make The Oaks a lovely place to live. The management are also very supportive. The staff and management are very approachable and I feel they help me to keep my independence. I enjoy feeling
part of the local community. I enjoy having my own independence to get out and about but I also enjoy the activities that the staff arrange. My favourite activities are the quiz nights and the local art group. I have also been elected as a resident representative and this has helped me gain a lot of confidence. I help welcome new admissions, organise events and also be a general helping hand around the home.

Reply from Julie Stevenson, Home Manager at The Oaks Care Facility

Sandra thanks so much for leaving a review for The Oaks. I am so glad that you are enjoying your stay with us. I hope that you continue to feel support by that staff.


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Review from Louis S (Friend of Resident) published on 2 November 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Over the last 2 years, I have had the pleasure of visiting my friend at this excellent facility. On every visit, I am encouraged by the calmness of both the staff and management and how they always make you feel very welcome. The residents appear very happy in their home and it is a privilege to be
invited into their home. The way that the staff look after the residents and interact with them is more akin to a close family rather than staff and resident. My friend continues to flourish here and absolutely considers this establishment their home. Both managers keep themselves, the staff and all the happy residents encouraged motivated and feeling loved! A delight to be a very small part of this amazing place.

Reply from Julie stevenaon, Home manager at The Oaks Care Facility

Thank you so much for your kind response. We are so glad your experience of The Oaks has been a positive one.


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Review from Mark K (Brother of Resident) published on 13 October 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother has been at The Oaks now for just over a year and the care he has received is really good. From my perspective, his health has improved and he is in much better spirits than he was before he moved in. I live away and don't get to visit as often as I would like and rely on my dad for feedback.
In our experience, the staff are all very skilled and caring and do everything they can to support my brother.


The management is also very good. If I ever request any additional information I receive it quickly and responses are of a very good standard. We are really pleased with the support which is being provided.


Reply from Julie Stevenson, Home Manager at The Oaks Care Facility

Thank you very much, it is a pleasure to look after your brother and we are glad hat you are happy with the service we provide. Thanks again.


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Review from Kirsty A (Resident) published on 12 October 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been in The Oaks for 2 years now and I feel it is very much my home. The management are very helpful and the staff are great. The Oaks have saved me from my past and they have helped me move on. I am now looking forward to the future again.

Reply from Julie Stevenson, Home Manager at The Oaks Care Facility

Thank you so much for your review. I am so glad that you enjoy staying at The Oaks and I hope that you continue to progress and enjoy looking forward to your future. The staff are always here to help you achieve your goals.


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Current Review Score: 8.6 (8.587)

Overview of Review Score

The Review Score of 8.6 (8.587) out of 10 for The Oaks Care Facility is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 3 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.7 out of 5 from 3 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.882 for The Oaks Care Facility is calculated as follows: ( (30 Excellents x 5) + (4 Goods x 4) ) ÷ 34 Ratings = 4.882

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 3.705 Points relating to the number of positive Reviews for The Oaks Care Facility is based on 3 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 = 3.25

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 33 registered maximum number of service users is 6.6. 3 Positive Reviews ÷ 6.6 = 0.455

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate (CI) Rating

Date: 21 Jul 2022

How well do we support people's wellbeing? Good

(4)
How good is our leadership? Good

(4)
How good is our staff team? Good

(4)
How good is our setting? Very good

(5)
How well is care and support planned? Good

(4)

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (6)

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Meet the Team (1)

Julie

Julie Stevenson

Job Title: Care Home Manager

At The Oaks, we encourage our residents to participate in a wide range of engaging and fun activities as a means of gaining more confidence and improving their quality of life. I am passionate about the recovery process of our patients and want all of our residents to be the very best version of themselves.


I have been a nurse for 14 years now and specialise in mental health care. I have been at The Oaks since 2015 and very much enjoy working with the incredible team here.


Our home is sector-leading in its initiatives. The care we provide helps our residents to rehabilitate and learn the necessary skills to move on to independent living in the community. We also have a resident psychiatrist who works with us at the home to provide residents with the support they need.


Our cinema room and garden offer fantastic opportunities for socialising and relaxation. We also have a skills kitchen where residents learn important domestic skills to help them feel more independent.


I want to ensure residents have fulfilled lives during their time at The Oaks and feel that they are a part of the local community; their well-being is my top priority.


Frequently Asked Questions about The Oaks Care Facility

What types of Care is The Oaks Care Facility registered for?

Respite Care, Eating Disorders, Learning Disability, Mental Health Condition, Physical Disability & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does The Oaks Care Facility provide?

Palliative Care, Independent Living Training & Own GP if required are other types of care provided.

How many Rooms does The Oaks Care Facility have?

There are 33 Single Rooms.

What are the Facilities & Services at The Oaks Care Facility?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is The Oaks Care Facility to the centre of Glasgow?

5.2 mile(s) as the crow flies, distance by road may be significantly further.